I had a very difficult HVAC problem on my 2015 Ford Mustang EcoBoost with dual-zone automatic climate control. The driver's side would only blow cold air when the heat was on. Another Ford dealership had previously replaced the driver's side blend door actuator under warranty, which seemed to fix the issue for a while, but the problem eventually returned. When the issue came back, Green Ford was able to get my car in the same day without an appointment, while another dealership couldn't even look at it for over a week. That alone made a huge difference. After diagnosing the problem, they determined that the HVAC assembly needed to be replaced. Instead of pressuring me into an expensive repair, they waived the diagnostic fee and encouraged me to get a second opinion. They even let me take the car at no charge so I could have another shop verify the diagnosis. I took it to an independent repair shop, Randall's Tire & Auto Repair, where an experienced technician spent time diagnosing the system. He independently came to the same conclusion after replacing an actuator, clearing fault codes, and physically verifying that an internal blend door inside the HVAC housing had failed. That gave me confidence that Green Ford's diagnosis was accurate. When I returned to Green Ford, James Monteleone honored the original drive-off price we had discussed--$3,500 out the door with no surprise taxes or shop fees added later. They also gave me an additional credit because the independent shop had already replaced one of the actuators that would have been replaced during the repair anyway. Their warranty on this repair is also excellent: 2 years with unlimited mileage on both parts and labor, which provided peace of mind on such a major repair. After the HVAC assembly replacement, I noticed a problem with the airflow mode door. Instead of making excuses, James immediately acknowledged that it wasn't operating correctly. The dealership diagnosed a faulty mode door actuator, ordered the replacement part, and replaced it at no charge under warranty. While the car was back in the shop, I also mentioned that my sunglasses holder no longer opened. They found it had simply come off track and repaired it without any issue. I also asked them to check why the ventilated seats had stopped working. Their technician performed additional diagnostics, documented the problem with photos, identified a burned electrical connector and an offline climate seat control module, and provided me with a detailed estimate. They were transparent about what they found, and I appreciated knowing exactly what the issue was even though I decided to postpone that repair. Throughout this entire process, James kept me informed, answered my questions, arranged transportation when needed, and treated me with professionalism and respect. On a repair this large and complicated, good communication makes all the difference. No one enjoys spending thousands of dollars on a major repair, but when it became clear that my Mustang needed an HVAC assembly, Green Ford handled the situation the right way. They welcomed a second opinion, stood behind their work, honored their pricing, took care of follow-up warranty issues without hesitation, and earned my trust throughout the process. I especially want to thank James Monteleone for his excellent customer service and communication. If you have a difficult HVAC or climate control problem on your Ford, I would not hesitate to recommend Green Ford's service department. read more

I asked them to check out my truck because it had a bad vibration. They did an alignment without any diagnostics and returned the truck without any information or confirmation. The problem was not fixed and they didn't even do the oil change that I requested. Also their phone system is awful with the AI. Every time I call I get sent to at least 3 different people and took a week to get any answers. They didn't bother to call me back. read more

We recently brought in our Lexus GX470 for scheduled maintenance. Meagan and the other service attendants are always fast, friendly, and efficient. We don't go anywhere else! Keep up the great customer service. It's always much appreciated. read more

Went in for a "Brake Lamp Bulb Fault" in my rear passenger side taillight. I had already taken the taillight out and replaced the bulbs, yet could not get the brake lamp to light up, even though the hazard lights, turn signal light, and the red bulb light still lit up when I had my lights turned on. I knew the problem was probably a sensor in the tailight for the brake lamp bulb, but after taking it to Green Ford, their service advisor told me that the pigtail harness was bad and that would need to be replaced along with the taillight assembly, totaling around $1200. I asked him if the pigtail harness assembly was bad, why was it still providing power to the rest of the lights in the taillight? "I don't know" was his answer. I picked up my vehicle the next day, ordered a new taillight off Amazon for $68, and installed it in myself. Everything works just fine now. The pigtail harness was perfectly fine, only needing a little electrical tape to replace some factory electrical tape that had come unwrapped over the years. $68 fix on my own versus $1200 they wanted just to rip me off. They still charged me $200 for doing NOTHING. DO NOT take your vehicle here. Find an independent shop, ask friends or acquaintances if they know a reliable, honest service shop, but AVOID DEALERSHIP SERVICE DEPARTMENTS (especially this one) if you can. read more

Kerry is the kind of salesman you hope you get but almost never do. Him and his team went above and beyond for my business. He was patient, never pushy, and always focused on what worked best for me. They even found the perfect second truck from another state and handled everything start to finish. What sets him apart is that he continued to come through after the sale, staying responsive, helpful, and committed to making sure everything went smoothly. If you need someone who delivers, supports you, and genuinely cares about your business, Kerry is the one to call! Thanks to the entire team! read more

BUYER BEWARE! I am writing this message because of the ongoing (nightmare) experience I am having with Ford service Green Ford in Greensboro, NC and the subsequent lack of support I have received from a Willie Rice with the Ford Motor Company CX Concern team. My personal fiery experience from down below began when I dropped off my Ford Fusion on 12/20/24 at Green Ford after making an appointment 3 weeks in advance online due to receiving check engine and see manual warning lights which also cause a horrible engine shuttering/performance. After 1 or 2 proactive calls from @greenford shortly after drop-off, I had to initiate all correspondence thereafter. With at least 6 separate attempts, including a call where I had to suggest/instruct the service advisor on steps of troubleshooting, they finally "claimed" that they had fixed everything creating the 2 warning lights. Also, this "fix" was completed after multiple attempts from me begging the dealer to fix and return my vehicle due to a pre-planned (and paid for) vacation that would require me to have a vehicle. I received a text on 1/21/25, a total of 32 days without a car, when the dealer finally told me that the car had been fixed. On the early morning of 1/22/25, while driving to an airport out of my hometown, I received a "see manual" error message and immediately texted the photo to Josh, my previous assigned service advisor. I did make it to the airport and upon my return on 2/1/25, I have now had either/both the check engine light and/or the "see manual" errors appear every day that I have driven the vehicle a distance further than the battery allows. After returning from vacation on February 1st I made several attempts of contact and I have never received any returned communication from the service advisor, service manager, nor the general manager of Green Ford. I then sent a social media message about my experience and was told that an escalation service ticket/case (CAS-53232206-X5D6W6) had been opened and I was contacted by a Willie Rice with the Ford CX Concern team. After communicating back and forth, including me explaining my experience and providing a photo, Willie informed me that I would need to schedule a new service for the vehicle to be diagnosed. I asked Willie to assist me with scheduling and procuring a loaner vehicle for this new service appointment and I have not received any response from Is this the way Green Ford and Ford Corporate treat and appreciate their customers...especially one that has purchased several vehicles (at one time 3 of the 4 vehicles I owned were Fords) from the company? Find another company for your vehicle needs, my last 3 of 4 Fords have been nothing but lemons once the mileage hits 50K, read more

I want to warn anyone purchasing a vehicle from Green Ford to watch out when it comes time to use their "Lifetime Power Train" warranty, as well as their ESP 1000+ warranty. My story is to long to explain my case here but in short, neither of these warranties would cover a "Known" transmission issue Ford is aware of on my 2019 Ford-F150 Lariat. I have bought three new vehicles over the years from them and it was the first time I had to use them for a repair using warranties I purchased from them. Besides working with a customer, their main goal is to find any loop holes in the warranty writings to get out of covering you. I even showed a case where I strictly followed my manual's scheduled maintenance. After providing sceeenshots and such, the service manager helping me stopped communicating with me. I even called and tried to talk to the general manager but they would.not connect me directly to him nor has he returned my call. I will NEVER do business with them again and I would advise everyone to be cautious when working with them when you need service which may require using one of their warranties! read more

We are now in the hole over $4000 and they still can't guarantee that they have fixed it. Take your car anywhere else. And when we are told, well "I never tell anyone it will be 100% fixed" you should be worried. Not only this but also they never keep you updated. Have had our car 3 days and we have been the ones to repeatedly call and ask what is going on. Be warned. read more

Well this is an interesting story, definitely worth reading. Basically after my Ford Expedition was serviced my entire wheel fell off the vehicle while I was driving it, a potentially catastrophic event. After having it serviced in which rear brake pads were replaced, I immediately noticed there was a new vibrating/shaking most especially at high speeds to the point I could't drive past 70 mph. I immediately dropped it back off at the dealership and the next day they told me it was fine and that they "even tightened the lug nuts" which is obviously a complete lie. The same day I picked it up the whole darn wheel rolled off. Thankfully it was in front of a church so I was going slow and a police officer was right there to assist me otherwise if I was on the highway my daughter and I could have died. The body damage occurred when my tire rolled off the car, hit 3 other cars and bounced up and came back down hitting the side of my vehicle. SO as an aside, if you were at St Pius evening church service Dec 2 and have unexplained body damage to your car it was probably from my tire and you should send GREEN FORD the bill since ultimately it is their fault. I was told by the tow truck driver this was a "rookie move" and should never happen and was told at the dealership that repaired the wheel that this was basically human error/complete incompetence. Ford did pay for the initial repairs. There was still body damage that had not been addressed and I physically took the car to the dealership, had a long conversation with the customer relations manager, showed him the damage and was told they would fix the body damage however has failed to follow up on that despite several phone calls. We have been ghosted and obviously I would never step foot at that place again.... 1 read more

Green Ford - Entire tire came off car while I was driving - Car Dealers Near Me - Greensboro, North Carolina

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do not buy car here lie to to sell a car sold 2020 ford expolyer not cleaned bad cutomer service got there at 11am left at 5pm and still car not cleaned up also lied abount warranty read more

I bought that service for life at $1,100 and what a rip off. One can never get the service man to return my calls. I had to get my car serviced elsewhere. In addition, I have recall items-gear shifting and brake fluid drains out and they called me back two days later just before closing. The parts department is excellent, but service department and sales needs huge improvement. I tried to use the internet service for scheduling with no avail. I wish that I could contact Jim Click directly as I brought a truck and a SUV and need to discuss some service problems with him. read more

Straight forward sales without the pressure. I worked with Kerry Culp who was excellent and very knowledgeable and easy to work with. No pressure sales whatsoever which I really appreciate. read more

I agreed to a sales price over the phone with sales. I asked how could I hold the car so I would not drive all the way and have it sold out from under me. The sales manager Chris Barner sent me a quote to sign. The numbers were just what we agreed upon. I signed and fwded back. I took off work early to drive to the dealership as it is a 3 and a half hour drive. Thankfully the salesman called me back to say that someone was buying the car right then. We were only 45 minutes into the drive. I was in total shock. The ironic thing is I bought a car in Louisville Kentucky two weeks ago. It was a six hour drive. We agreed on price for their vehicle and my trade in via text, email and phone. The only stipulation was both parties agreeing on condition of other car when we actually saw them. We were there for less than ten minutes. In and out. Best ever. Fast forward two weeks and my daughter wrecks and we need another car. And I get the worst, most unprofessional experience ever. read more

I purchased a 2025 Bronco Sport. While signing the paperwork, I told the finance manager Dustin Bell about a bad experience I had last year with a dealer. He said, "this is why we record our conversations". This made me feel better about buying the vehicle. In case I had a question, or issue, I could listen to the recording to verify the process or answer any questions I may have. If I was wrong or the dealership was at fault the truth could be found. After going home and looking at the paperwork, I had a question about the deal, NOT going over the paperwork completely and sales price. I contacted the dealership talked with a sales manager who also said they recorded their conversations. I asked for the email address of the finance manager. I reached out to Mr. Bell, who responded to a couple of my concerns but did NOT address my request to come in sit down and listen to the recording to see if I was right or wrong and why didn't he go over the paperwork with my wife who came in later to sign the paperwork. I admit and take ownership in NOT taking time to review the paperwork. I had been there almost all day, it was closing time, I was waiting for my wife to come in and sign the paperwork. The paperwork was pushed in front of me, and I was told, this is this, this is that this is your mileage statement from your trade in and so on. At no time was I told in detail line for line the numbers on the Retail Purchase Agreement, or the Retail Sales Contract. Again, I should have asked for a detailed explanation, but doesn't the dealership have some responsibility to make sure the customer understands the numbers and what is being signed? According to the finance manager Dustin Bell, he did cover the documents in detail and even went over them with my wife, but when I asked to listen to the recording to verify his statement, no offer to come and listen to such recording was given, even after I asked repeatedly. Dealerships know what they are doing, they teach their sales personnel and finance associates how to handle certain customers. Anyway, I sent another email, but no response. I then reached out to the GM, Jeremy Collins asking, even saying please let me come in so I can listen to the recording to ease my mind and verify my concerns. Did I get an invite to come in to listen to the recording? NO!!! So, this tells me that they lied and knew it. Why would they tell me this? Why would they NOT invite me in to listen to the recording if there was one? Was this a deceptive ploy, or tactic? Did the finance manager just lie to me to appease me? Right now, the answer is yes. What do I do? Do I just let this go? Does the dealership / Finance Manager and General Manager get a free pass? read more

Absolutely the worst experience with the service department. My 21' Mach E had a recall on the 12V battery, we were told by Ford motor company that we are entitled to a loaner or rental for 10 days. Green ford refused and I went 28 days without a car, this was after the representative from Ford motor company contacted the dealership and told them that this was a complimentary service due to the recall and warranty. I was never contacted about any updates on the status of my vehicle unless I called to inquire. To add more insult to the experience of my car fiasco, it had bird sh*t on the exterior. No complimentary wash and vacuum after service, NEVER in my life have I had a situation with a car this bad. I will never go back to Green ford and I have a fairly new F-150 as well. I wish I could give them no stars, I will be taking my business elsewhere in the Triad. read more

I have to rant a little I apologize up front. I will NEVER go back to Green Ford for anything! The service managers are rude and need to go to a customer skills course on how to treat your customers properly. Not the first time I have run into issues there. We had our SUV at another shop in town for a check engine light. They told us they couldn't get the tooling or some of the parts and we needed to go to the dealer. I did not want to take it there period. Basically the car has been there going on 2 weeks and hasn't been touched. We called for status this morning and basically was told it is what it is. Your car won't be touched until Wednesday deal with it. I WILL NEVER GIVE GREEN FORD ANOTHER PENNY OF BUSINESS! Rant over read more

I purchased a F450 from Green Ford two years ago. While used, it only had 13.5K miles on it and believe it when I say that I paid a pretty penny. Since purchase, I have had to have the truck towed two times to Green Ford. Twice for dead battery. The first set of batteries died a mere two months after purchase. I was insistent that Green Ford bear some of the responsibility for this expensive replacement after having paid quite a high price for the truck two months previous. After much back and forth, they finally agreed to discount the new set of batteries. Now, just over a year later, I have had to have the truck towed yet again due to battery failure. I am not leaving lights or anything on that should run down the battery. It seems that every time I need this truck - I am instead cancelling my plans while I watch it leave my home on a roll back. Once Green Ford Service has it - it takes them days to look at it. As we speak, the truck was towed yesterday from my home due to the code battery failure...Green Ford just informed me that they "won't have time to look at it until Monday". I left a message for the Service Manager who doesn't ever call back or respond. Once I get this dang truck back from Green Ford this time, I will not be continuing to get my service there, nor will I darken their showroom to buy another vehicle. They are unresponsive, unsympathetic and largely unaccountable. I certainly would not have paid north of $78K for a truck if I did not have a specific need for it. Very dissatisfied all around and will not be dealing with Green Ford in the future. read more

Please stop sending me letters for service notification. If one can award the worst service department in the triad area, I would provide that award to the gentlemen working on Saturdays, he speaks to customers like he owns the place. The service is so horrible, and tastes so bad that I sold all my Fords and I will hopefully buy many cars, but never again will I buy a Ford. I have learned my lesson, if you want good service do not, I mean do not buy a Ford. It's nice to read other reviews and realize this is not in my head and it is actually something other people agree with me on too. And please do not communicate with me. read more

Green Ford - As soon as you take the car in for service you will cringe due to how terrible the service dept can be. - Car Dealers Near Me - Greensboro, North Carolina

Recently bought a 2019 F150 used from green ford. Cici the salesperson helping us was fantastic she is the main reason I did not go to another dealership she was fun and easy to work with and made the process easy. The trouble started after I got home with the apple car play. I was told on my test drive through a miscommunication that the CarPlay was wireless (it is not) after doing an hour of research I found that the sync 3 is not wireless compatible. Obviously I was frustrated. I called Cici and she picked up right away we agreed there was a miscommunication as she thought I was asking about the ford pass app. Fair enough. However I spent a good amount of money for this truck and I was lookin for certain amenities. She said she would speak to a manager and see what they could do for me. Fast forward 2 days later I receive a call from Harold the sales manager. Harold was nothing but short and rude with me. Telling me there was nothing he could do and I picked out the truck so I should know what comes with it. (Like I'm a ford technician) I can deal with the fact that this miss communication occurred I can even deal with the fact that they can't do anything. I told him how fantastic Cici was and how she was the reason for the sale, and he responded with "well if she said that she's going to be repremanded" I told him I did not want this to hurt her she was great. Harold carried on with his attitude and did not help me. If you're looking to buy a car I highly recommend Cici. Pray to god Harold stays out of it. Beautiful truck, great salesman, horrible management read more

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o not buy a vehicle from this dealership. I wish I had read the reviews and Better Business Bureau complaints before I bought a car here. The complaints listed there are real and justified. I purchased a used 2019 Ecosport with 47,000 miles in June 2023. I was told this was a quality, certified used car and would be a reliable vehicle for many, many years. The sunroof did not work, which I realized right after purchase. That was repaired, although it took 6 months. The larger issues however are the multiple system failures over the course of a year. Cross traffic system failure, brake system failure, navigation system failure, cruise control non functioning, air conditioning non functioning, park aid disabled, transmission not in park. A total loss of power requiring the vehicle to be towed in and my personal favorite - the dashboard going completely dark, causing me to drive the vehicle with absolutely no instrument panel. Various modules were replaced but shortly after, something else failed. I was told to talk with managers who did not answer their phones or return calls. Communication involved physically going to the service department. Getting a loaner car became easier over time because I learned to bypass the service department customer service and deal only with the customer service manager. After the last system failure - less than 24 hours after I picked up the car from the service department, I decided I had enough. This car is clearly unsafe and a lemon and I want ford to take it back. Messages left with managers are not returned and the general manager is never available. I made an appointment with the Kelly Blue Book manager to buy the car back. Yesterday I met with him and when he heard the problems I was having, he referred me back to the same customer service manager I had been dealing with. Incidentally, he marked me as a no show for the appointment which was strange. During the meeting with the customer service manager, he called in the service department manager who said that he would begin the buyback process, which would take some time. He confirmed that I had a loaner car and made the statement that loaners were hard to come by because "so many of their customer's cars were undriveable that they did not have enough loaners". Wow! I don't remember seeing that in their advertisements. A few hours later, this manager called me back to say that I would have to make the buyback claim, the process had been changed and the dealer could no longer do it. He gave me the phone number and basic information I would need. I asked him if this department would have any idea what was going on and he did not know. I asked him what this dealership would do if I got stonewalled and he said I would have to go back to the customer service manager, he had nothing to do with it as the service department manager. So why was he even called in? This is not the conduct of a reputable dealer. 1D read more

Beware of bogus fees when buying a new car. $699 for "EPP", $299 for "Nitro Fill" (fill tires with nitrogen), $629 doc fee. I ran into this when trying to order a new vehicle. The sales manager refused to order the vehicle without these fees. No deal. Pure fraud! Here's an excellent video explaining the BS doc fees dealers charge. Basically they're double dipping - they charge you more because they're a dealer, then they charge you for a bunch of admin stuff that they already included in the price of the vehicle. [MEDIA=youtube]XQiN3iV1jHA[/MEDIA] - DOCUMENT (DOC) FEE: #1 FAKE FEE at CAR DEALERSHIPS IN 2023 Auto Expert The Homework Guy Kevin Hunter read more

I went to Green Ford to look at a Mustang Mach e in January 2023. The car was well designed and seemed to be very well made. Unfortunately Green Ford priced it at $10,000. over MSRP. During a follow up conversation I was told that this was a "market adjustment". Green Ford needs to be more honest: they are simply gouging customers. I have owned three F-150s, two Windstars and one Escape but I don't plan to buy another Ford vehicle ever. JT Gordon read more

I was interested in a 2020 Mustang Shelby GT R. I spoke with Cameron over the phone. He was pleasant and said the GM Jeremy Collins would give me a great deal. I drove two hours on Presidents' Day from Charlotte to Greensboro. The car was advertised at $2000 under MSRP on line. A good deal on an R Mustang. In addition I inquired about an order for a special model Heritage edition. They had one allocation available for this car. Cameron brings me into Jeremys office and after a brief introduction I say why I was there. I asked about the car and advertised price. He said the listed price was a mistake. I mentioned the car has been listed at that price for weeks and Cameron said he would give me a good deal. Jeremy behavior was rude, and his demeanor and attitude was obnoxious. Bait and switch. I was disappointed with myself not to ask more details before a two hour ride on Presidents' Day. Ford is struggling with sales and recently posted losses. I have owned Ford products in the past and had good success. The next day the car had the price changed. I should have known when I walked in the dealership was going to be a problem. There may have been one customer in the showroom at that time. The appearance of the showroom was not great and many of the staff were talking and the overall vibe was not a well run and managed dealership. I have owned many nice cars and usually the GM is a professional person who makes you feel good about the customer experience. I walked out after less than 5 minutes at the dealership. There are so many good, hard working people who are trying to make ends meet at car dealerships. The GM left me angry and questioning myself why do I want to buy a Ford. read more

Thank you to Cameron who I spoke with over the phone and went with my wife today to look at what if anything we could do. We had an 06 Buick Rendezvous that was obviously well past it's prime and being the Mrs.'s vehicle she's been ready to get rid of it. I was quite pessimistic on being able to get anything because of my credit, but Cameron was confident a deal could be done. Needless to say after about 5 hours (not a complaint as I know it can be a process) we drove off the lot in a '18 Escape with no money down. Being someone with credit issues I didn't think I'd get into anything not on a buy here pay here lot much less a brand new suv. Thanks to the Green Ford crew and especially Cameron and Dustin back in the finance office. I will be back up around the end of the year looking to get me upgraded as well. read more

Green Ford - Car Dealers Near Me - Greensboro, North Carolina

We heard from the dealership after our review. They wanted to reimburse us for the money that we spent for the two most damaged tires, which was about $145.00. That sounded good, but then they wanted to sell two more tires at $100.00. We would've had to cash their check and then use $100.00 of it to pay for tires that should've been good in the first place. My husband told them that he wanted them to reimburse us for the tires and replace the other two. We have not heard back from them. Having discussed these events with a friend, I learned that unscrupulous dealers will take good tires off of gently used vehicles (like ours) and replace them with duds, hoping for more sales from the customer. This is a nasty tactic. I was willing to change the review if they had done the right thing. But so far, no dice. read more

I always change my car oil at dealership and this the first time I had charge $9 for miscellaneous items and when I asked the receptionist lady she said that for oil disposal. They over price , definitely going back to my old dealership . Beside that they called me a month ago and they offer trade my truck, the sales team are very unprofessional stay away from this dealer. read more

Worst dealership to get a car serviced. Bought car there in 2016. Have a service agreement. I HAVE never received proper service here. Brought it in for 25,000 service. When I went to pick it up, they had not even changed the oil read more

Sales and service my go to dealer! Honest and helpful. Takes care of all of our maintenance and have purchased 3 cars!

I bought used Ford Fusion 5 days ago, and the salesman changed the monthly installments from 60 to 63 months without explaining this to m, I surprised with that, after I signed most of the financing paper . Also, I found the driver's side window not working properly on the second day after I purchased the car, so when I called Green Ford, they mentioned that I might be paying for the repair of a defect, which should be fixed before selling that car to me. read more

TLDR: dishonest dealer with no integrity. I had a very slightly used f150 (2months old with 2k miles) I had a offer from one sells lady for $39k assuming that the truck was in good shape (which it is, perfect with only 2k miles) I couldn't make it in for a couple of weeks so when I had time and was ready to go I texted the day before to confirm the $39k offer was still good, a different sales man called and said to bring it it (in transparency he didn't answer the questions confirming the price but didn't deny it and still scheduled me.) when I got there the next morning a third different sales man meet me, and said they couldn't pay $39k but could do $36k. I told him about the previous conversation I had with the other two people so he went back and talked to them. Then came back and said those conversations never happened, we I asked to talk to the first lady he refused to get her. When I tried to explain what happened he said that those conversation never happened, but wouldn't get the other two people that I talked to. After more pressure he switched his story to that offer was sight unseen and could very once they saw the truck (which is true they did say that), but like I said before the truck could pass for a new truck if you didn't know better. After wasting 56 minutes of my time I left without selling the truck. I don't know if they intentionally offered a fake amount to get me in then offer less or if there is a break down in their company from the different sales people. But the lesson learned is Green Ford won't keep their word. read more

No one was wearing a mask in service or sales both days I was there for my car. This feels egregiously irresponsible as COVID continues to rear it's ugly head read more

Great experience with the Sales group. Bought my 2019 F-250 in 2019. Since then....down hill. Horrible service, don't return calls, left lugnuts loose and almost lost a wheel when I pulled out of the dealership after service, can't schedule service online due to no availability. Now have some minor issues with the truck and can't reach anyone with NO callbacks after leaving 2 messages. Interesting how I get constant calls, emails and texts saying they want my business......I will be taking my business elsewhere green ford....you guys are horrible!!! read more

Don't waste your time at this dealership. was told to come in for a better deal drove a hour and would not budge off the price. Found the exact same truck for 20 thousand less. They said it was a speacialty vehicle. Salesman rude...new car manager rude. Cameron is the only real stand up guy they. He even admitted to them blowing the price up 20 grand read more

Green Ford is the best dealership ever. Jamison is the best and super helpful.

Sales people do not know anything no communication between departments. I was quoted a price and then emailed and told things have drastically changed. When I called sales manager was told to take my business to another dealership and a Chevrolet dealership at that. I would definitely stay clear of this place unless you like your time wasted! read more

I bought a used F-150 and decided on an extended warranty. When the truck had a problem using antifreeze I took it in. Service tech essentially said I was mistaken because he could find no leak. Problem continued until I went to a different dealer. They told me leaking turbo coolant lines were a common problem on eco boost. Of course now the extended warranty has expired. $1,200 repair that should have been covered under warranty. It will be a cold day in hell before I go to Green Ford again. read more

Salesman tricks - nothing new here Overpriced shell game when it came down to discussing the numbers. Salesman literally ran after me as I was walking out. Update: he then called me to keep selling. Later he text, still trying to sell. $1,000 off MSRP (i.e. New truck with zero miles) for last year's model with 2,300 miles, scratches that was used as a dealer demo vehicle. These guys are jokesters at best read more

My husband & I recently made a trip to Green Ford & had the pleasure of meeting Mr. Wiley Bass & working with him to make the purchase of a truck. He is great at what he does! Incredibly down to earth, personable, and not pushy! We went back & asked to speak with him again. I'm not sure we would've pulled the trigger had we met anyone else. We enjoyed our experience very much ! If you're in the market for a new or used car... go see him ! You won't regret it !!! read more

I just came here 10 days ago to help my roommate buy a 2018 Elantra for us to use. Just over a week later, they want us to spend another $203.30 because they sold us a car with tires too worn to drive safely. We were about to leave a 5-star review for how quick the process was, but now it feels like we are being scammed out of our money to be sold a car with such unsafe tires. It makes me worried what else is wrong with this car that they sold us if we can't even trust them to sell us tires that don't need to be immediately replaced? We tried to call them to give them a chance before leaving this review, but the person we need to talk to is never available and never calls us back until after we show that we won't stop calling. Then all he said was to come in and when we got there, we were immediately taken to a different lobby across the road with other unhappy people. We are now worried that they sold us a lemon because this is the same tactics that Autohouse tried to use to make their problems go away before they were arrested for scamming people. I am not saying this is definitely a scam, it could be something else like negligence, and they just don't care about their customers once the paperwork is signed. At least that is what it feels like after doing business with them. We understand that tires are not covered under bump-to-bumper but we just bought this car a little over a week ago, so this means they sold it to us with bad tires, and that is unacceptable. We should be able to trust them to sale us a car that is safe to drive, tires included. We wanted to give them a chance to make this right and retain us as customers, but from the way we were ignored, it feels like they do not care about us ever returning again. That's a shame because we were going to buy a second car after making a couple payments on this one. read more

Green Ford - Bill - Car Dealers Near Me - Greensboro, North Carolina

Horrible experience they have to ask each other everything. It's super stretchy the way they go about business I didn't speak to anyone for an hour. Don't go here for anything buying selling service or otherwise read more