my name is Andy and I work in the car business myself for about 20 years. How was running a little…read morebit low on money and had a truck that I needed to sell. And as I figured everywhere I took it to sell, no one wanted to give me anything close to what it was worth.I went to Ralphs lot, and in less than 15 minutes they wrote me a check that was a good deal better than what anyone else had offered.it's nice to know that there are still a few dealers that are operated by actual humans and not the typical used car people that you expect to run into.I was not there to buy anything so I was not expecting the service I received, it was a nice change from what I expected.

Closing the place down would be the best thing to do! I went in there to talk about buying a car I…read moredon't think they're interested in selling a car they just sat in there and take up space and look at you like you're crazy

Open app Your location…read more Pinehurst Toyota 10760 US 15-501 Highway, Southern Pines, NC 28387 Toyota dealer Danny Nichols 54 points Edited 6 hours ago After my wire transfer payment went through John (the salesman) started lying to me about when my truck was going to be ready for pickup. He also stopped replying back to my text messages also. Finally pick up the truck a week after I was originally told it would be ready. The next day I drive to work and the brakes are making noise still. John promised me he would have the brake noise that we heard on the test drive taken care of. I text John about it and got no response. I figured I would get it taken care of when I come back to get the radio button and center console lid replaced. I was told they would call me back when the parts come in to make an appointment. This took place in late November. I called the Dealership to find out what is going on in mid February. The sales manager apologized and transferred me over to the Service Department. The manager told me there was no record of parts being ordered. I asked him, "So John lied to me then" he said "yes". A different manager figured out where it was in the system and got the parts ordered. The parts get there. I drive up there to pick up the parts. The Parts counter employee is having a hard time finding my parts. I called the number I last spoke to the assistant manager Phillip. The service person I talked to told me the part department will handle my problem. After I told him someone was holding onto the parts for me. The parts counter employee find my radio button but not the center console lid. I left empty handed and started my 45 minute drive back to Fayetteville. I called to speak to a manager thinking when they get it figured out then they could mail it to me. I spoke to Phillip. He sounded upset because no body told him I was there and said my parts were next to his desk. I told him the radio the radio button was brought to me but didn't see the center console. I asked if the parts can be mailed to me. He asked if I was going to pay for the shipping. After everything I've had to deal with I can't believe he said that. He told me he would talk to the Parts manager about what to do. I regret paying cash for a vehicle from this Dealership. I don't understand why I deserve to be treated this way. I'm going to let as many people I know about my experience.

I unfortunately have been going to this dealership since I first moved here in May 2002. And have…read moreseveral Toyotas. And unfortunately, throughout the years I have seen this Toyota dealership screws not only myself ( military) but elders out of thousands of dollars. Moore country is known to be a military and retirement community. And this photo is another example of the unprofessional, childish, monopoly behavior At this dealership. I was in there to get a part for my vehicle and Sergio chaparro Gave me a quote and printed it out, but he decided to blur out the part number and the description. As if we can't do a google search and find the part number and description. And a part that he quoted me is a piece of plastic that is anywhere between $60-$130 at other dealerships not $300 and then have to buy them as a pair totaling $600 for this piece of plastic. This is not Colonel Sanders, 11 herbs and spices recipe or Coca-Cola secret formula. It's a part number that is public information. Pinehurst Toyota is behaving like a monopoly, (not the game). There have been times where I would purposely remove the spare tire from my car and put it in the garage, Then I would ask for them to put air in the spare tire and When it came time to check out, they would inform me that they did put air in the spare tire and I would ask " how did you put air in the spare tire when it does not have one"? So I never know if my oil is truly changed or if the service was done on my car. This should not happen to anyone especially to military or elders. I will be driving to Sanford for my car service

Best car buying experience ever . John Bullard was very professional and easy to work with .read more

purchased a new explorer and paid for the extended warranty..the transmission had to have seals…read morereplaced due to leaking.The axle on the drivers side starting leaking and it was repaired under warranty but the technician damaged the axle splines and had to order a replacement axle.The rear end now has a roaring sound and after an inspection it was determined that the gears were damaged and the assembly must be replaced at a cost of $2200.00 and because the extended warranty has elapsed by about 2000 miles they claim the damage is not their responsibility even though the splines were damaged when they performed the work.$40,000.for 69000 miles.I discussed this with the service manager and general manager but no help.You do the math and buy a chevrolet

I always take my car to Clark for any service. They are reasonably priced and do a great job. I…read moretook my car in for a check engine light, which of course went off when I pulled into the dealer. Matt had the service department run a scan to see if they could determine if anything was wrong. They did the scan but couldn't find anything. There was no charge and the car was washed. Super job Matt!

I have a Black Wing Cadillac. The first time I took it to Clark for an oil change, they backed it…read moreinto a forklift. They did pay for the damage, but my car has a camera on it and makes a loud noise and the seats vibrate when it gets too close to an object and a forklift is large. I took it back a second time (my misjudgment) for an oil change. I knew my back tire had a slow leak and had taken it to different tire businesses, but they couldn't find a hole. When I went back to get my car, they told me I needed 2 new back tires. I left from there to run errands, and I could watch my tire pressure go from 34 psi to 16 at a stop light. I pulled into a parking lot about a block away. By the time I got there, it was down to 5 psi and totally flat. Pretty suspicious. I will never take my car back there.

I saw a beautiful Audi while driving by and decided to stop in. Had a great experience. Staff were…read morevery friendly and helpful, and when I asked for the 'out the door' numbers, they printed a copy for me on the spot, with a clear breakdown of everything, and it even listed a warranty option. This was completely different from everywhere I have shopped before. Usually in the past its been a big hassle to get the final numbers, and I typically have to wait to speak with a finance person before I can be told what a warranty option looks like. I highly recommend stopping here when shopping for a car. Certainly glad I did.

I should've read the reviews before I decided to purchase a vehicle from JT Auto Group. I found a…read moreNissan Frontier online using CarGurus and it seemed to be a pretty good deal. I'm out of state, up north in the rust belt, and after my last rotted out truck I decided I would get one from a climate that is nicer to truck frames. So I found this truck and looked at all the pictures and had a sales person take a few of the undercarriage and everything looked good. I asked about any issues with the truck and they said everything was good minus a few chips and dents in the paint. Truck was 13,900 and at closing they tried to sneak in some insane 2 year limited warranty for $2,500. Never asked me about it, never explained what it was. Thankfully I caught it and told her to take it off, I don't need some bs "limited" warranty that costs 20% of the value of the truck. Agreed to the new final price, with shipping and then one I had signed and paid I spent over a week just hounding them for some kind of update as to when it would be shipped and who was shipping it. The price they quoted me for shipping was through a legit carrier whom I contacted and they did not go through them. They never told me who actually shipped my car or showed any kind of receipt or bill. My truck just showed up on a Sunday when I wasn't even home. Never heard from anyone. Truck has a few things that weren't disclosed but the main issue is that they sprayed the entire underside of the truck with rubberized coating. Overspray on the fan and oil filter gave it away as well as every joint, boot, wire etc. that was in their way. Absolute awful unprofessional outfit.

I recently purchased a 2012 F-150 from Bill Smith at PPO and had a great experience. I'd been…read moresearching for a truck that met my specific criteria and he had a close fit. Bill, Cindy, and team worked with me to ensure a smooth transaction and to address the few concerns that I had. I would be happy to do business with Bill and PPO again.

Bill Smith has been in the Car Business for 40 years. After selling BIll Smith Ford a few months…read moreback, he has opened a boutique pre-owned location in Southern Pines. We just bought a 2013 Ford Explorer and the entire transaction could not have been more satisfactory. National surverys say thaty many people would rather have a root canal than visit a car dealership. Come visit Bill Smith and see the difference.

I brought my baby in for a recall on the airbag passenger side, and upon arriving at my appointment…read moreat 11 AM, I was told that It would take 2 and a half hours and since it was almost lunch they probably would not start it before lunch. The woman who scheduled me told me it would take an hour and a half. Jamar saw to it that it was repaired before lunch and i was on my way in no time whatsoever. Thank you,Jamar. What a pleasure doing business!! I was greeted by each employee i passed as well. Go to Leith!

I scheduled an appointment with Leith Chrysler Dodge Jeep Ram to view a specific truck. Upon…read morearrival, I was told there was no record of my appointment and the truck I came to see was not on the lot. I was informed this was due to issues with the dealership's third-party scheduling system. If this is a known problem, it should be corrected rather than passed on to customers. According to the salesman, this has been a continuous issue for the dealership for quite a while. Despite the vehicle being unavailable, I stayed to discuss pricing so the process could move forward once the truck arrived. During that conversation, I was repeatedly asked how serious I was as a buyer, even though I had taken the time to come in person and was prepared to purchase. The dealership promotes a "no hassle, no haggle" pricing model, but the numbers were not presented clearly. An optional theft recovery add-on was initially included in the pricing and only removed after I questioned it. This was far from transparent and very clearly counter to their no haggle no hassle claim. My interaction with the sales team was far from professional throughout the entire interaction. The salesman failed to even provide his name and immediately jumped into trying to get me to agree to a sale even though the truck wasn't even present for me to assess. The interaction also reflected a lack of understanding of basic financing and payment options. When I explained that I would provide a certified check, the salesman did not appear to know what a certified check was, which was frankly surprising and did not inspire confidence in the professionalism of this dealership. I was then told the truck would be ready the following day between noon and 1 PM and that I would be contacted with an update. No one followed up. After the visit, I sent an email to dealership leadership outlining these concerns and giving them an opportunity to respond or address the experience directly. That communication was also ignored. This review is not based on price or negotiation outcome. It is based on avoidable issues with appointment management, transparency, communication, and follow-through. Customers should expect a professional and organized process and clearly this was not demonstrated by the team at Leith Chrysler Dodge Jeep Ram.