my name is Andy and I work in the car business myself for about 20 years. How was running a little…read morebit low on money and had a truck that I needed to sell. And as I figured everywhere I took it to sell, no one wanted to give me anything close to what it was worth.I went to Ralphs lot, and in less than 15 minutes they wrote me a check that was a good deal better than what anyone else had offered.it's nice to know that there are still a few dealers that are operated by actual humans and not the typical used car people that you expect to run into.I was not there to buy anything so I was not expecting the service I received, it was a nice change from what I expected.

I had a wonderful experience with Cooper Ford. I randomly heard about Cooper Ford from a buddy…read moreafter I told him about my experience with Crossroads Ford. I wanted to get a value on my Raptor and pulling up to Cooper, I felt like I went back in time to what I feel like a 70s dealership would be like. I didn't get bum rushed by irritating salesmen. I ended up selling my vehicle and buying a new one in the same day. My paperwork took 30 minutes and I was on my way. I felt like a part of the Cooper family. Wonderful experience and I recommend everyone check them out and give them a chance to earn your business.

In my six decades of buying cars for my family, I have had experience with many dealerships. But I…read morecan honestly say I never have had such a seamlessly smooth experience than I had recently with Cooper Ford. There is a difference in dealing with a locally owned dealership. Kass was our sales rep who treated us fairly and kindly. After our deal was firmed up, the service after the sale continued. I can't speak highly enough about the experience we had with the dealership: and we all know how painfully unpleasant it can be to shop and buy an automobile. And BTW, any dealership that has free popcorn in the lobby is definitely worth dealing with.

Edit to add: Thank you to Tom Benison who went above and beyond to remedy this for me. He probably…read moredoesn't want me to publicly share as others may request however, I feel he needs recognized and while my last visit was horrendous, today he came and picked up my vehicle, took it into the shop and had the work done, then returned it home for me. I'm so grateful for him. In the past anytime I went in and had him as my service advisor things are good...unfortunately anytime I have someone else well, things go south....thank you for getting this done for me Tom! Below review was 1 star...I upped to 3 ..Tom deserves 5 Avoid this service department at all costs. I've been coming here since we moved over 2 years ago. It has substantially gotten worse. Today I spent 4.5 hours there only to find out nothing -NOTHING- was done to my vehicle. The wrong part was ordered and the other they didn't even have. I'd done my part by getting the service covered by Kia, calling to ensure all was in order, only to waste half my day there and be LIED to when I asked after an hour over the time I was told it'd be done what was going on and they said the tech was just going over everything to be sure it was right - LIE! They didn't do anything...fine I get mistakes happen and the wrong part was there but why waste 4.5 hours and not be above board in the first place. I don't trust them at all and like another recent review said they over recommend service as well as it being more expensive. It's also a horrible place to wait - not much seating, loud music, loud noise etc. a lot of people seem to work there but obviously nothing gets done.

I had a very frustrating experience with this dealership while trying to purchase a vehicle…read more I was provided multiple out-the-door price quotes in writing, $34,572. Later, the price jumped to over $37,000. I was then told the vehicle could only be purchased for about $36,600 if I financed through the dealership, even though all information was already provided and correct. This was especially frustrating because I already had bank approval for financing and had arranged for someone to take time off work to help me complete the purchase before the pricing changed. Refusing to honor a written quote under these circumstances felt misleading and unprofessional. Only one employee admitted that the tax calculation for my state had been their mistake, which was a relief. However, the next person I spoke with didn't seem to care and continued giving conflicting information. At one point, I was told taxes were "my responsibility," despite being quoted out-the-door pricing. I also asked to speak with the general manager who supposedly approved the pricing, but was repeatedly told he was unavailable. During one conversation, a representative raised their voice, which was unprofessional. I was ready to purchase immediately if the quoted pricing had been honored. I would advise future customers to get a fully itemized out-the-door breakdown upfront and confirm all details before committing.

Had a need for a new inspection. As I'm new to the area, my homework suggested I visit Clark's…read more Just as expected from a generational family owned Cadillac store, I was treated incredibly. Highly recommend.

I have a Black Wing Cadillac. The first time I took it to Clark for an oil change, they backed it…read moreinto a forklift. They did pay for the damage, but my car has a camera on it and makes a loud noise and the seats vibrate when it gets too close to an object and a forklift is large. I took it back a second time (my misjudgment) for an oil change. I knew my back tire had a slow leak and had taken it to different tire businesses, but they couldn't find a hole. When I went back to get my car, they told me I needed 2 new back tires. I left from there to run errands, and I could watch my tire pressure go from 34 psi to 16 at a stop light. I pulled into a parking lot about a block away. By the time I got there, it was down to 5 psi and totally flat. Pretty suspicious. I will never take my car back there.

I was on my 3rd dealer of the day , while looking for a car. after comparing their prices to others…read morewe decided to go for their 2025 trailblazer, it was a pleasure dealing with Shelbi and the whole team at JT. All my questions were answered and I was treated very nicely. Their whole team is super nice. Special thanks to Shelbi, Christie , Allison and Ken. Price was good, fees they are somewhat just like all the other dealers around. carfax was pulled for me right away, test driving was great, it was a good experience all around.

Inaccurate website descriptions, higher than average pricing, unnecessary dealer and document fees.read more

(If I could give 100 stars, I would!)…read more Let me just say this: I was trapped in an absolute NIGHTMARE lemon of a 2025 Hyundai Tucson Blue Hybrid. Total disaster -- constant issues, endless stress, and zero peace of mind. I honestly thought I was stuck. Then I walked into Leith Honda Aberdeen, and everything changed. Ken worked patiently with me, never pushy, just calm and supportive through the whole process. Tim was beyond amazing -- thorough to a fault, making sure every last detail was explained, every concern addressed. And then there's Mat the manager -- this man went above and beyond to make sure I was taken care of and that the deal actually worked in my favor, not just theirs. That kind of leadership sets the tone, and it shows in the whole team. They pulled me out of that lemon nightmare and into a gorgeous, reliable CR-V Hybrid that has been nothing short of life-changing. I went from daily anxiety to complete peace of mind the moment I drove it off the lot. Leith Honda Aberdeen didn't just sell me a car -- they gave me back my sanity and restored my faith in dealerships. Ken, Tim, and Mat deserve 100 stars out of 10.

On short notice we got an appointment for the next day to repair a tire that was discovered by our…read moretire pressure notice on dashboard. Repair was completed in less than an hour and was relatively inexpensive. David Belle was very helpful and did an excellent job on our repair.

I purchased a beautiful 2014 Toyota Highlander Limited (Burgundy exterior and Almond interior). I…read morecalled the dealership last week and spoke to the salesman named Will. Will answered all my questions and sent me videos and pictures of the car addressing all my concerns. He was a great help and very pleasant to work with. After driving the car home for over 200 miles, the ride was very smooth and nice. Everyone in the office were also very nice and helpful. I will definitely come to JT Auto Group when I need another car. Also, they gave me express service and the title and plates came yesterday. I was really surprised and happy.

I would strongly caution anyone considering buying a vehicle from JT Automotive Group. My…read moreexperience has been extremely disappointing and financially devastating. Shortly after purchasing my vehicle, it became non-operational due to serious mechanical issues with repair estimates exceeding $18,000 -- almost the value of the vehicle itself. I feel the condition of the vehicle was not properly disclosed at the time of sale, and when I reached out for help, I received little assistance or accountability. What made the situation even more frustrating was the lack of transparency and support after the sale. Instead of working toward a reasonable resolution, I was left dealing with a vehicle I cannot drive while still being responsible for the loan payments. This has caused major financial stress and negatively impacted plans I was working toward for my family and future. I believe customers deserve honesty, transparency, and fairness when making such a large purchase. Based on my experience, I would encourage anyone shopping here to have any vehicle independently inspected before signing anything and to carefully review all paperwork and warranty information. I am currently pursuing formal action to protect my rights as a consumer.