Absolutely great car buying experience. My wife and I came in looking to trade our Tesla and ended…read moreup purchasing two cars ( mid size suv and a truck), :) . John, our sales rep was fantastic, easy to work with, super patient and professional. We later met with Justin at finance, and he also was super nice, took his time and explained in detail everything on the contract. We love our new cars and will be back to GMC/Chevy in S,pines in a few years without a doubt. Thank you all and keep up the good work. Highly recommend.

110% dishonest. had a light on about my brake system ( we just replaced the rear brakes at home)…read more and wanted them to check. it's was nothing just not Chevy parts... but then they said my front brakes and rotors were absolutely done and shouldn't be driving. repair cost $900. I left and we took them off at home to replace and the rotors and brakes were completely perfect. They lied simply because I went in alone without a man.

Open app Your location…read more Pinehurst Toyota 10760 US 15-501 Highway, Southern Pines, NC 28387 Toyota dealer Danny Nichols 54 points Edited 6 hours ago After my wire transfer payment went through John (the salesman) started lying to me about when my truck was going to be ready for pickup. He also stopped replying back to my text messages also. Finally pick up the truck a week after I was originally told it would be ready. The next day I drive to work and the brakes are making noise still. John promised me he would have the brake noise that we heard on the test drive taken care of. I text John about it and got no response. I figured I would get it taken care of when I come back to get the radio button and center console lid replaced. I was told they would call me back when the parts come in to make an appointment. This took place in late November. I called the Dealership to find out what is going on in mid February. The sales manager apologized and transferred me over to the Service Department. The manager told me there was no record of parts being ordered. I asked him, "So John lied to me then" he said "yes". A different manager figured out where it was in the system and got the parts ordered. The parts get there. I drive up there to pick up the parts. The Parts counter employee is having a hard time finding my parts. I called the number I last spoke to the assistant manager Phillip. The service person I talked to told me the part department will handle my problem. After I told him someone was holding onto the parts for me. The parts counter employee find my radio button but not the center console lid. I left empty handed and started my 45 minute drive back to Fayetteville. I called to speak to a manager thinking when they get it figured out then they could mail it to me. I spoke to Phillip. He sounded upset because no body told him I was there and said my parts were next to his desk. I told him the radio the radio button was brought to me but didn't see the center console. I asked if the parts can be mailed to me. He asked if I was going to pay for the shipping. After everything I've had to deal with I can't believe he said that. He told me he would talk to the Parts manager about what to do. I regret paying cash for a vehicle from this Dealership. I don't understand why I deserve to be treated this way. I'm going to let as many people I know about my experience.

I unfortunately have been going to this dealership since I first moved here in May 2002. And have…read moreseveral Toyotas. And unfortunately, throughout the years I have seen this Toyota dealership screws not only myself ( military) but elders out of thousands of dollars. Moore country is known to be a military and retirement community. And this photo is another example of the unprofessional, childish, monopoly behavior At this dealership. I was in there to get a part for my vehicle and Sergio chaparro Gave me a quote and printed it out, but he decided to blur out the part number and the description. As if we can't do a google search and find the part number and description. And a part that he quoted me is a piece of plastic that is anywhere between $60-$130 at other dealerships not $300 and then have to buy them as a pair totaling $600 for this piece of plastic. This is not Colonel Sanders, 11 herbs and spices recipe or Coca-Cola secret formula. It's a part number that is public information. Pinehurst Toyota is behaving like a monopoly, (not the game). There have been times where I would purposely remove the spare tire from my car and put it in the garage, Then I would ask for them to put air in the spare tire and When it came time to check out, they would inform me that they did put air in the spare tire and I would ask " how did you put air in the spare tire when it does not have one"? So I never know if my oil is truly changed or if the service was done on my car. This should not happen to anyone especially to military or elders. I will be driving to Sanford for my car service

I brought my baby in for a recall on the airbag passenger side, and upon arriving at my appointment…read moreat 11 AM, I was told that It would take 2 and a half hours and since it was almost lunch they probably would not start it before lunch. The woman who scheduled me told me it would take an hour and a half. Jamar saw to it that it was repaired before lunch and i was on my way in no time whatsoever. Thank you,Jamar. What a pleasure doing business!! I was greeted by each employee i passed as well. Go to Leith!

I scheduled an appointment with Leith Chrysler Dodge Jeep Ram to view a specific truck. Upon…read morearrival, I was told there was no record of my appointment and the truck I came to see was not on the lot. I was informed this was due to issues with the dealership's third-party scheduling system. If this is a known problem, it should be corrected rather than passed on to customers. According to the salesman, this has been a continuous issue for the dealership for quite a while. Despite the vehicle being unavailable, I stayed to discuss pricing so the process could move forward once the truck arrived. During that conversation, I was repeatedly asked how serious I was as a buyer, even though I had taken the time to come in person and was prepared to purchase. The dealership promotes a "no hassle, no haggle" pricing model, but the numbers were not presented clearly. An optional theft recovery add-on was initially included in the pricing and only removed after I questioned it. This was far from transparent and very clearly counter to their no haggle no hassle claim. My interaction with the sales team was far from professional throughout the entire interaction. The salesman failed to even provide his name and immediately jumped into trying to get me to agree to a sale even though the truck wasn't even present for me to assess. The interaction also reflected a lack of understanding of basic financing and payment options. When I explained that I would provide a certified check, the salesman did not appear to know what a certified check was, which was frankly surprising and did not inspire confidence in the professionalism of this dealership. I was then told the truck would be ready the following day between noon and 1 PM and that I would be contacted with an update. No one followed up. After the visit, I sent an email to dealership leadership outlining these concerns and giving them an opportunity to respond or address the experience directly. That communication was also ignored. This review is not based on price or negotiation outcome. It is based on avoidable issues with appointment management, transparency, communication, and follow-through. Customers should expect a professional and organized process and clearly this was not demonstrated by the team at Leith Chrysler Dodge Jeep Ram.

I called to have my 2017 EZ-Go golf cart repaired. When I described the symptoms, they put me in…read moretouch with the mechanic to help resolve the problem over the phone. It is refreshing to have a company try to help an individual at zero cost. They have definitely earned my respect and future business.

HIGHLY recommended!! If you live in the Pinehurst area and are in need of a new golf cart or have…read morework done on your existing cart, this is the place to go !!!! Friendly customer service, knowledgeable staff, and could not be happier with my experience !! Thank you, CC !!

Best car buying experience ever . John Bullard was very professional and easy to work with .read more

purchased a new explorer and paid for the extended warranty..the transmission had to have seals…read morereplaced due to leaking.The axle on the drivers side starting leaking and it was repaired under warranty but the technician damaged the axle splines and had to order a replacement axle.The rear end now has a roaring sound and after an inspection it was determined that the gears were damaged and the assembly must be replaced at a cost of $2200.00 and because the extended warranty has elapsed by about 2000 miles they claim the damage is not their responsibility even though the splines were damaged when they performed the work.$40,000.for 69000 miles.I discussed this with the service manager and general manager but no help.You do the math and buy a chevrolet

I had a very frustrating experience with this dealership while trying to purchase a vehicle…read more I was provided multiple out-the-door price quotes in writing, $34,572. Later, the price jumped to over $37,000. I was then told the vehicle could only be purchased for about $36,600 if I financed through the dealership, even though all information was already provided and correct. This was especially frustrating because I already had bank approval for financing and had arranged for someone to take time off work to help me complete the purchase before the pricing changed. Refusing to honor a written quote under these circumstances felt misleading and unprofessional. Only one employee admitted that the tax calculation for my state had been their mistake, which was a relief. However, the next person I spoke with didn't seem to care and continued giving conflicting information. At one point, I was told taxes were "my responsibility," despite being quoted out-the-door pricing. I also asked to speak with the general manager who supposedly approved the pricing, but was repeatedly told he was unavailable. During one conversation, a representative raised their voice, which was unprofessional. I was ready to purchase immediately if the quoted pricing had been honored. I would advise future customers to get a fully itemized out-the-door breakdown upfront and confirm all details before committing.

I bought a 2024 Nissan Rouge on August 31, 2024. I was assured the car had been throughly inspected…read morefor issues before the purchase. Now three car payments layer, the transmission is slipping when it's cold, the tires need replacing and I'm being told there's a host of other issues the car needs. Why weren't these addressed before I bought the car? I'm being told this is normal wear & tear - I'm calling bull s$it. Not only are they telling me they can't find the transmission issue but they're 'offering' a long list of work that SHOULD HAVE BEEN DONE BEFORE I BOUGHT THE CAR. Just another case of selling a lemon-car to an unsuspecting female. AVOID BUYING THERE AT ALL COSTS!

The little Lady is all mine!! Thanks to Alex Wolf at Pinehurst Hyundai!! He worked tirelessly to…read moreget me the deal I was wanting!! Go find him!! Tell him Kerriann sent ya!! This is the Hyundai Santa Cruz Night!! My little bitty BEAST!!!

This dealership totaled my car while it was in their care for an oil change and did nothing to help…read moreMe in purchasing a replacement car. They are greedy and Chad Holderfield (Owner) is all about the money and cares very little about his customers. I will never use or purchase from them again!!!

Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I gave them benefit of the doubt time and time again, but I was continuously lied to about an ETA…read more I was charged $80 for an assessment of the vehicle damage. I was told to order a part to the rear bumper and they could put it on. I was told to reach out to them when the part arrived and I done so I was given a date and an ETA after I begged for it and they never showed up nor did they communicate they wouldn't make it. I had to reach out to them and got a response that he was still at the prior scheduled repair and sometimes things take longer. I'm not slow and I know things happen, but communication is key. I also put my day on hold for the second time as they gave me a time frame. Then I was told "If I'm at an appointment I don't always have my phone, my hands are greasy so can't text, etc". All clients should be of importance including the one you gave a time frame. It takes 2 minutes to wipe your hands and send an update on the situation. Then he says "I was trying to do you a favor by coming on your off day". I didn't ask for any favors and sent messages offering to get off early either afternoon so job could be performed and again no response. They take your money and do not render the service that they told you they would be able to complete. I now have bumper that possibly can't be returned and job not done. I will be reaching out to YELP because they advertise for them and they're getting over on people. I will be filing a complaint with the local police department for fraudulent activity. I will also be reaching out to an attorney because this is unacceptable and not one time was offered a refund, but he's made that clear that's their "diagnostic assessment charge ". Oh, and they mentioned a discount for first responders that I didn't even get. Please do not give these people your business your money or your time. I honestly had high hopes because when I finally did meet them, they seemed genuine and then they played my face. If the job was something that they honestly could not do or didn't want to do all they had to do was tell me not keep stringing me along. If anyone needs screenshots of the conversation, I have that too. They wanna say we can still complete the job our you can go somewhere else. At this point you can't be trusted and I waste my time which is valuable as well as everyone else's. He kept saying he understands my frustration and I reminded him multiple times that I'm not frustrated. I'm past that I'm pissed off. Had I have known what I know now I would've ran and not wasted my money nor my time. I have all the screenshots if needed.