I had a very frustrating experience with this dealership while trying to purchase a vehicle…read more I was provided multiple out-the-door price quotes in writing, $34,572. Later, the price jumped to over $37,000. I was then told the vehicle could only be purchased for about $36,600 if I financed through the dealership, even though all information was already provided and correct. This was especially frustrating because I already had bank approval for financing and had arranged for someone to take time off work to help me complete the purchase before the pricing changed. Refusing to honor a written quote under these circumstances felt misleading and unprofessional. Only one employee admitted that the tax calculation for my state had been their mistake, which was a relief. However, the next person I spoke with didn't seem to care and continued giving conflicting information. At one point, I was told taxes were "my responsibility," despite being quoted out-the-door pricing. I also asked to speak with the general manager who supposedly approved the pricing, but was repeatedly told he was unavailable. During one conversation, a representative raised their voice, which was unprofessional. I was ready to purchase immediately if the quoted pricing had been honored. I would advise future customers to get a fully itemized out-the-door breakdown upfront and confirm all details before committing.

I bought a 2024 Nissan Rouge on August 31, 2024. I was assured the car had been throughly inspected…read morefor issues before the purchase. Now three car payments layer, the transmission is slipping when it's cold, the tires need replacing and I'm being told there's a host of other issues the car needs. Why weren't these addressed before I bought the car? I'm being told this is normal wear & tear - I'm calling bull s$it. Not only are they telling me they can't find the transmission issue but they're 'offering' a long list of work that SHOULD HAVE BEEN DONE BEFORE I BOUGHT THE CAR. Just another case of selling a lemon-car to an unsuspecting female. AVOID BUYING THERE AT ALL COSTS!

Absolutely great car buying experience. My wife and I came in looking to trade our Tesla and ended…read moreup purchasing two cars ( mid size suv and a truck), :) . John, our sales rep was fantastic, easy to work with, super patient and professional. We later met with Justin at finance, and he also was super nice, took his time and explained in detail everything on the contract. We love our new cars and will be back to GMC/Chevy in S,pines in a few years without a doubt. Thank you all and keep up the good work. Highly recommend.

110% dishonest. had a light on about my brake system ( we just replaced the rear brakes at home)…read more and wanted them to check. it's was nothing just not Chevy parts... but then they said my front brakes and rotors were absolutely done and shouldn't be driving. repair cost $900. I left and we took them off at home to replace and the rotors and brakes were completely perfect. They lied simply because I went in alone without a man.

On short notice we got an appointment for the next day to repair a tire that was discovered by our…read moretire pressure notice on dashboard. Repair was completed in less than an hour and was relatively inexpensive. David Belle was very helpful and did an excellent job on our repair.

(If I could give 100 stars, I would!)…read more Let me just say this: I was trapped in an absolute NIGHTMARE lemon of a 2025 Hyundai Tucson Blue Hybrid. Total disaster -- constant issues, endless stress, and zero peace of mind. I honestly thought I was stuck. Then I walked into Leith Honda Aberdeen, and everything changed. Ken worked patiently with me, never pushy, just calm and supportive through the whole process. Tim was beyond amazing -- thorough to a fault, making sure every last detail was explained, every concern addressed. And then there's Mat the manager -- this man went above and beyond to make sure I was taken care of and that the deal actually worked in my favor, not just theirs. That kind of leadership sets the tone, and it shows in the whole team. They pulled me out of that lemon nightmare and into a gorgeous, reliable CR-V Hybrid that has been nothing short of life-changing. I went from daily anxiety to complete peace of mind the moment I drove it off the lot. Leith Honda Aberdeen didn't just sell me a car -- they gave me back my sanity and restored my faith in dealerships. Ken, Tim, and Mat deserve 100 stars out of 10.

Best car buying experience ever . John Bullard was very professional and easy to work with .read more

purchased a new explorer and paid for the extended warranty..the transmission had to have seals…read morereplaced due to leaking.The axle on the drivers side starting leaking and it was repaired under warranty but the technician damaged the axle splines and had to order a replacement axle.The rear end now has a roaring sound and after an inspection it was determined that the gears were damaged and the assembly must be replaced at a cost of $2200.00 and because the extended warranty has elapsed by about 2000 miles they claim the damage is not their responsibility even though the splines were damaged when they performed the work.$40,000.for 69000 miles.I discussed this with the service manager and general manager but no help.You do the math and buy a chevrolet

I brought my baby in for a recall on the airbag passenger side, and upon arriving at my appointment…read moreat 11 AM, I was told that It would take 2 and a half hours and since it was almost lunch they probably would not start it before lunch. The woman who scheduled me told me it would take an hour and a half. Jamar saw to it that it was repaired before lunch and i was on my way in no time whatsoever. Thank you,Jamar. What a pleasure doing business!! I was greeted by each employee i passed as well. Go to Leith!

I scheduled an appointment with Leith Chrysler Dodge Jeep Ram to view a specific truck. Upon…read morearrival, I was told there was no record of my appointment and the truck I came to see was not on the lot. I was informed this was due to issues with the dealership's third-party scheduling system. If this is a known problem, it should be corrected rather than passed on to customers. According to the salesman, this has been a continuous issue for the dealership for quite a while. Despite the vehicle being unavailable, I stayed to discuss pricing so the process could move forward once the truck arrived. During that conversation, I was repeatedly asked how serious I was as a buyer, even though I had taken the time to come in person and was prepared to purchase. The dealership promotes a "no hassle, no haggle" pricing model, but the numbers were not presented clearly. An optional theft recovery add-on was initially included in the pricing and only removed after I questioned it. This was far from transparent and very clearly counter to their no haggle no hassle claim. My interaction with the sales team was far from professional throughout the entire interaction. The salesman failed to even provide his name and immediately jumped into trying to get me to agree to a sale even though the truck wasn't even present for me to assess. The interaction also reflected a lack of understanding of basic financing and payment options. When I explained that I would provide a certified check, the salesman did not appear to know what a certified check was, which was frankly surprising and did not inspire confidence in the professionalism of this dealership. I was then told the truck would be ready the following day between noon and 1 PM and that I would be contacted with an update. No one followed up. After the visit, I sent an email to dealership leadership outlining these concerns and giving them an opportunity to respond or address the experience directly. That communication was also ignored. This review is not based on price or negotiation outcome. It is based on avoidable issues with appointment management, transparency, communication, and follow-through. Customers should expect a professional and organized process and clearly this was not demonstrated by the team at Leith Chrysler Dodge Jeep Ram.

Open app Your location…read more Pinehurst Toyota 10760 US 15-501 Highway, Southern Pines, NC 28387 Toyota dealer Danny Nichols 54 points Edited 6 hours ago After my wire transfer payment went through John (the salesman) started lying to me about when my truck was going to be ready for pickup. He also stopped replying back to my text messages also. Finally pick up the truck a week after I was originally told it would be ready. The next day I drive to work and the brakes are making noise still. John promised me he would have the brake noise that we heard on the test drive taken care of. I text John about it and got no response. I figured I would get it taken care of when I come back to get the radio button and center console lid replaced. I was told they would call me back when the parts come in to make an appointment. This took place in late November. I called the Dealership to find out what is going on in mid February. The sales manager apologized and transferred me over to the Service Department. The manager told me there was no record of parts being ordered. I asked him, "So John lied to me then" he said "yes". A different manager figured out where it was in the system and got the parts ordered. The parts get there. I drive up there to pick up the parts. The Parts counter employee is having a hard time finding my parts. I called the number I last spoke to the assistant manager Phillip. The service person I talked to told me the part department will handle my problem. After I told him someone was holding onto the parts for me. The parts counter employee find my radio button but not the center console lid. I left empty handed and started my 45 minute drive back to Fayetteville. I called to speak to a manager thinking when they get it figured out then they could mail it to me. I spoke to Phillip. He sounded upset because no body told him I was there and said my parts were next to his desk. I told him the radio the radio button was brought to me but didn't see the center console. I asked if the parts can be mailed to me. He asked if I was going to pay for the shipping. After everything I've had to deal with I can't believe he said that. He told me he would talk to the Parts manager about what to do. I regret paying cash for a vehicle from this Dealership. I don't understand why I deserve to be treated this way. I'm going to let as many people I know about my experience.

I unfortunately have been going to this dealership since I first moved here in May 2002. And have…read moreseveral Toyotas. And unfortunately, throughout the years I have seen this Toyota dealership screws not only myself ( military) but elders out of thousands of dollars. Moore country is known to be a military and retirement community. And this photo is another example of the unprofessional, childish, monopoly behavior At this dealership. I was in there to get a part for my vehicle and Sergio chaparro Gave me a quote and printed it out, but he decided to blur out the part number and the description. As if we can't do a google search and find the part number and description. And a part that he quoted me is a piece of plastic that is anywhere between $60-$130 at other dealerships not $300 and then have to buy them as a pair totaling $600 for this piece of plastic. This is not Colonel Sanders, 11 herbs and spices recipe or Coca-Cola secret formula. It's a part number that is public information. Pinehurst Toyota is behaving like a monopoly, (not the game). There have been times where I would purposely remove the spare tire from my car and put it in the garage, Then I would ask for them to put air in the spare tire and When it came time to check out, they would inform me that they did put air in the spare tire and I would ask " how did you put air in the spare tire when it does not have one"? So I never know if my oil is truly changed or if the service was done on my car. This should not happen to anyone especially to military or elders. I will be driving to Sanford for my car service

Do not ever use this horrible place paid for unlimited wash on 2nd wash broke my side mirror and…read morethe car behind me side mirror and said they would not fix it its not their fault my car is 10 yrs old. That the machine ran fine. The worst business to deal with i recommend using anyone but this terrible place! They take no responsibility for terrible service!

Champion car wash is a brushless "tunnel" car washing system that does an excellent job at cleaning…read moreyour car. The setup allows even low sports cars (like my corvette) to be cleaned damage free. People (rather than air) wipe the car down to finish the job. I paid $26 for a full interior (vacuum) and exterior wash. They do offer detailing services. The process is that you drive up to a sheltered area that houses the vacuums and then employees take it from there by driving your car through the car wash, and then wiping the car dry. The only downside to this establishment is its popularity. I arrived in a Friday around noon and waited a total of an hour. There were 10 cars in front of me forming two lines toward the vacuums. Then only one car at a time through the car wash. So this place is busy and you might have to invest time for a quality car wash.