I've purchased many cars, but I can count on one hand the number of car salesmen who treat their…read morecustomers the way these guys do. My husband and I are expecting a little boy and we needed to get out of our mustang convertible, these guys got the job done! Thanks to Mr. Robinson and Tom! You guys are awesome and your customer service is second to none.

SLIMY, DISHONEST, UNCARING SALESMEN! I don't know where to…read morestart with this place. My husband and I were shopping for a car..dual military so we had our ducks in a row with money and credit, etc. We didn't want to deal with big dealerships and didn't want to travel far out of the town to find somewhere else (which is what we should have done!!) the salesmen are vultures here! I'm giving them two stars only because the cars they were selling were the only decent thing there! I was pregnant, and we needed a new car. They financed us, we signed, they signed and we drove off the lot, some what happy and exhausted after dealing with them. Two days later, they call us and say "there was a problem financing you guys you have to bring the car back" ARE YOU FUCKING KIDDING ME?! Who does that?! I've never heard of a car dealership doing that! Ever. Then they say "ok we will try to figure it out but if we don't you have to bring it back" so two days late after the first phone call they say "oh it's fine, we got it" then the bank calls us personally and says "no there's another problem" what the actual fuck?! I would never go back or recommend this place. They also screwed us on money! What jerks! They should be ashamed of themselves for screwing a family over and making such a damn hassle out of it. I also reduced the review to one star because that's how much this place pissed me off now that I've had to think of the story again. I also forgot to mention earlier in the review that during the financing situation I talked about above, they mocked and made fun of us! I remember clearly telling them face I face when we were so conveniently called back (during work!) to the office they said "you guys have to come by today! No exceptions." Excuse me? I work, my husband works full time-don't talk to me like that you guys made the mistake. Well when we got there I said "this has become a very stressful situation for us. How could this happen?" And my husband chimed in about it too saying roughly the same thing, they responded literally with a mocking smile and said "it's just a car guys, geez! Relax!" And laughed it off. Ok so now this situation is funny to you?! Me buying a car off your lot is hilarious now? And your "little" mistake with our money and credit, we are supposed to "relax"?! They just laughed it off. YOU COULD HAVE TAKEN SOME DOLLARS OFF THE PRICE FOR YOUR STUPIDITY! Seriously, DO NOT BUY HERE! Oh, and that's not it! The car we purchased had a cracked windshield and they gave us a letter from them stating they would have the windshield replaced on their dime within 60 days of purchase. No problem. Well of course, we just got our car and needed it badly so we didn't schedule it right away, then the next month my husband and I both had unexpected military engagements and missed the deadline (our fault since we had 60 days I guess) well I called them and explained what happened and asked if we could get it in for the replacement still (this was like on day 90) they said "No, we can't do that. We expect you to stick to the days we allowed no exceptions. They pay for it in advance." Oh really? If they pay for it in advance then what's the problem?? That doesn't even make sense! These guys are SLIMY, DISHONEST, UNCARING SALESMEN.

I want to sincerely thank Mr. José Burgos and Mr. Luis for all their help today in getting my car…read more This was my first time purchasing a vehicle under both my name and my company's name, and I couldn't have asked for a better experience. The entire process was much faster and easier than I expected. They helped me every step of the way, from the paperwork to having everything ready for me to drive away with my car. José Burgos, I'm truly grateful for your help, your attention, and for making the whole process so easy. And a big thank you to Luis as well for all his help. You definitely earned a loyal customer! God bless you both, and thank you so much for helping me get my car so quickly.

I had a great experience working with Eboni. From the beginning, she was knowledgeable,…read moreinformative, and took the time to answer my questions. What I appreciated most was that I never felt rushed or pressured. Eboni went out of her way to explain everything and maintained transparency at all times, which I appreciate. For that reason alone, I will be referring friends and family to her for future sales. You can purchase a car anywhere, but her professionalism, kindness, and attention to detail made the entire process worthwhile. I'm grateful for all of her help and would highly recommend her to anyone looking to purchase a vehicle.

We HAPPILY purchased from Cross Creek Subaru in Fayetteville and are super happy with our purchase…read more18 months in! The process was simple! The price they gave us was the out the door price and car was exactly delivered as pictured. We loved the simplicity of the whole process, no games, great pricing from the start and free delivery to our home! We gave the necessary information over the phone/email to Cross Creek and the two veterans who delivered our car brought the paperwork for us to sign with them. The vets even wanted to show us some of their favorite features of the car which was adorable! We would recommend anyone who is in the market for a Subaru reach out to Cross Creek Subaru in Fayetteville as we sincerely enjoyed working with them. We live 2+ hours away and were able to complete the whole purchase from our home. I would not hesitate to buy from them again or recommend them to friends/family.

Horrible , we were dropping off my car for no ac so we drove in 95 degree weather for two hours ,…read morethey told us to drop off my car Sunday before we have it serviced on Monday . We live an hour from it and took us a couple hours to get everything prepared. We leave get there , and every gate was locked no one answered the phones and we looked around and called 20 times , left voicemails and nothing we heard nothing . Whoever the lady was that told us to do drop it off doesn't know what she is doing this is just embarrassing .

Without a doubt, this was the most pleasant car-buying experience I've ever had…read more From the moment I walked through the door, Destiny exceeded every expectation. She was professional, knowledgeable, and genuinely focused on making the process easy and stress-free. Unlike many salespeople, she never overpromised--she simply delivered, and then went above and beyond. Her level of professionalism sets the standard that other dealerships should strive for. She was honest, attentive, and made sure every detail was handled without ever making me feel pressured. Buying a car can often be exhausting, but Destiny made it effortless from start to finish. She has earned a loyal customer, and I wouldn't hesitate to recommend her to anyone looking for a new vehicle. She truly deserves a 10 out of 10!

I wanted to express my appreciation for the outstanding customer service I received from Chad this…read moremorning. In this busy world, where priorities keep shifting, he put me at the top of his list today. Chad's small gesture this morning made up for all the negative experiences I've had with this BMW dealership in the past. Thanks, Chad!

Amazing staff, the salesman was very patient while I checked out the car I bought from them. A week…read morelater the vehicles battery was going bad, their car mechanic was able to get it replaced immediately without extra cost on my end. Eagle Motor Company is a great place to go for used cars.

Friendly and helpful staff. No pressure sales, they listen to what you want and try their best to…read moreaccommodate you.

I've brought my car here for 4-5 years and the service department has been amazing. Everyone has…read morebeen friendly, they provide a shuttle service which is accommodating, and their waiting area is well kept. Their inspections now include audio and video from their certified tech's recommendations. Which shows the cost per service, total, and can easily be approved or denied from your phone.

This a copy of the email I sent to valley vw. I am waiting…read morefor a reply. Just to let you know,I took my vehicle to a mechanic my brother-inlaw recommended.  He looked at the car and determined that problem DID NOT lie in the key barrel or ignition ,but that the micro switch your shop installed was improperly adjusted. He also checked under the hood put in a bushing that was missing. I can only draw one of two conclusions from this. 1. Your staff made a mistake through sloppy work and refused to admit it. Or 2 . It was done purposely to upsell a part I did not need. Either way it does speak to competence in either scenario Your mistake cost me $162.50 to rectify. The right thing to do ,since you claim to want to make it right. Would be to re-imburse me for my time and money. While im highly doubtful this will happen i will be sending this email to volkwagons corporate office and of a review my adventure with both you and Eric at valley volkswagon. Needles to say you can expect no return business from me. Sincerly, Preston Houser

You know when it's time for a new car. Sometimes you just swear you won't spend another dime on the…read moreold one. Sometimes your needs change. But the fear of being overwhelmed by pushy car dealers and being pressured into something your not sure if you wanted or can even afford keeps you holding on to that clunker. I knew it was time. My midlife crisis sports car no longer fit my needs or my comfort. I looked around at several models, makes and dealers. The Escape seemed exactly what I wanted. I used a phone app and was overwhelmed by 37 phone calls within 2 hours. But this dealer was closest and had great reviews. I met Rich and he did a great job- I chose an Escape, but spied a dealers demo model on the lot- 2000 miles but a great bargain. It did take a while back at finance, as expected, but I know Rich made a great effort to make it a good deal. I got $1000 off from a First Responder coupon, another $1000 in dealer coupons, about $4000 off retail because it was a demo, and my trade in paid off even. That's the kind of effort you rarely see from sales staff. Although I walked in nervous and ready to get scammed, it's a week later and I still love my car and know it got a legitimate deal. They earned these five stars.

I don't think I can even explain the amount of frustration that Lafayette Ford has caused. They…read morehad my truck for 67 days and never diagnosed the cause of a parasitic draw. I contacted the Ford customer service center to resolve my issue and the service managers solution was to have us come pickup the vehicle. The manager wouldn't speak to me or return a call even with Ford calling them directly. I wouldn't be so upset except, instead of being honest "we didn't fix it" they put on the paperwork that it mysteriously disappeared on its own (not exactly in those words). So it has been in my possession for 30 hours sitting in the driveway and it's being towed again because the draw drained the battery. (hopefully it's not going to another worthless mechanic) On a side note the sales department tried to be helpful. Julie the loaner coordinator was very friendly throughout the whole process. She tried very hard to accommodate and keep us informed. Mark, the service advisor, tried his best but he was the middle man between an incompetent tech and unsatisfactory management. They were trying to blame the power drainage on our Apple tag keychain or accusing us of a 3rd party application. 2022 Ford F250 Lariat diesel with nothing aftermarket. Completely unacceptable

Hello, We bought a really nice 1996 white Corvette at this dealership. This car was advertised on…read morethe Internet and we got a great price of $4,750 and the car runs great! We did some minor work on the engine and brakes to fix it up ourselves. The cars paint was redone by us to make it look good too and it was very little cost on us because we did it ourselves. This is good dealer to buy a car from especially a Corvette our favorite sports car!

I bought my first car there 20 years ago and had a great experience. Obviously times have changed…read more The most recent car I have purchased has had 2 major issues in 2 weeks! The Catalytic Converter less than 24 hours after purchase and the ECM 1 tank of gas after! They are refusing to repair the ECM. I have 3 teenagers trying to make it during a PANDEMIC and this business has 0 moral compass! North Carolina needs to join with other states and stop allowing the sales of "AS IS" cars by dealerships. https://www.change.org/ncasiscars

If you want A no hassle buying experience go to carmax. If…read moreyou want to laugh and have A good time while buying your next car come to this location and ask for Randy. I went to multiple dealerships looking for the same vehicle and I specifically came back to carmax because they made me feel comfortable and not pressured to buy. Randy on the other hand was an awesome guy to spend A few hours with. Obviously buying A car takes time and he made sure that it wasn't boring. 10/10 would recommend you to come here just for his jokes. Thanks Randy!

I wanted to sell my 20 20,000 Jeep Wrangler Carmax they had a similar Jeep on the lot older with…read more20,000 more miles on it. They were as selling for 25,000 they offered me 15 and then we're slide when I pointed out the other Jeep and said they need to make a profit.. well I agree they need to make a profit I think their profit in excess of $10,000 is a little excessive. Thing twice before you sell their car to them or buy a car from them. That is a ridiculous business model, but I guess it works. There's a lot of suckers out there.

WATCH - OUT. There is a Fake website acting to be this business. If you are redirected to this…read morewebsite--https://roberts-usedcars.com/ -- This is a fake store front. They tell you that they only accept Wire Transfer -- Google the picture of the car image first. a 1963 Impala I was looking to buy, the picture was all over the web for the past 4 years on many sites. The car was never in Fayettsville, NC. Also please note on their website if you go to the Yelp link - it directs you to a fake Yelp page with fake reviews - You will notice if you try the search area that nothing works -- Also if you look up Robert's Used Cars through Yelp there are no reviews until this one. This company also sent me an invoice and on the invoice has a vin #. The Vin # was not even real. Stay away from these scammers. I feel bad for the real Robert's Used Cars these guys are claiming to be.

From the owner: We sell used vehicles such as vans, trucks, suvs and autos. We finance on the lot. We have been in…read morebusiness since 1962. All vehicles have been state inspected and have clear titles. We are proudly accredited by the Better Business Bureau.