We had a really great experience with Jerome, he was friendly and upfront about everything. It was…read morea hard decision for me to let go of my first car, a 2002 Nissan Xterra, but he made the process easier with clear and kind communication.

From the owner: We Buy Any Car® is the fast, safe, fair way to sell your car, truck or SUV. Get a free online…read morevaluation and sell at your local branch for immediate payment. BBB accredited with 5-star customer satisfaction rating. Discover the easy way to sell your car!

Update - after my initial review James from the Fayetteville store reached out to me to make things…read moreright. To his credit he did make things right. The shipping fee was reimbursed and also credited if I decide to purchase another vehicle. I understand things happen and I don't blame the Fayetteville store. I blame the corporation and the process. That being said I do feel that I will give Carmax a second chance. Original post - I reserved a car 2 weeks ago that was to be shipped from Ohio to Fayetteville. The delivery window has come and gone and I still can't get an update. Shipping fees are non-refundable even if the car hasn't moved. I feel like I've been scammed.

I paid $199 on 4/13/26 to have a 2024 KIA Telluride shipped from FL to Fayetteville, NC location. I…read morescheduled an appointment to test drive the vehicle today, 4/27/26. However, to my disappointment the vehicle was not in the condition pictured online. It had multiple areas with chipped paint on the front bumper, around the windows, and top of the vehicle. It has a large scratch on the plastic above the tire on the driver side going down the bumper. I questioned the salesman why this was not documented online or if it happened during transit why wasn't I notified. He advised it's a used car it's going to have imperfections. Online the listing only showed an imperfection for one of the rims. If this vehicle would have been accurately posted online I would have NEVER paid for shipping cost. This vehicle only has 12,XXX miles and 2 years old. I requested a refund for the shipping cost through corporate due to the way this vehicle is fraudulently shown online. I spoke with salesman at the Fayetteville location they informed me the manager did not see anything wrong with the vehicle. I informed him of all the areas I saw wrong with the vehicle. He stated he would go look and call me back. He returned my call a little later stating those are all signs of normal wear and tear on a used vehicle. They do not show those pictures online because it's normal. I asked him about the scratches. He told me good news he was able to get it off with his fingernails. He wanted me to come back to look at the vehicle. I advised him no way he got the scratches off with his fingernails. I felt of the scratches myself while viewing the vehicle. The scratches did not budge, paint was completely gone, and the metal of the car was showing. He stated he would not be able to refund me but could give me a $199 credit to have another vehicle shipped through Carmax. I explained I wanted a refund and did not want another vehicle shipped here. He refused the refund and stated they don't post all imperfections of cars online. The 360 pictures online are stock photos. They don't have access to take 360 photos. I explained in detail the other photos posted did not show the scratches on the bumper or chipped paint on the vehicle. This was my FIRST experience with Carmax and it will be my LAST. This is complete FRAUD to inaccurately represent a vehicle condition online. I would have NEVER paid to ship the vehicle here if I would have known the accurate condition. DO NOT SHIP/PURCHASE vehicles from Carmax. They are shady and do dirty business! No way he got those scratches off with his fingernails. I have attached pictures of the online post as well as pictures I took today of the vehicle. You can see for yourself how fraudulently this vehicle was advertised. Carmax should 100% give me a refund for its FALSE advertisement! If I could give them NEGATIVE STARS I would. They do not even deserve a 1 star! UPDATE 4/28/26: Carmax Customer Service REFUSED to refund my money. Will only provide a $199 shipping credit to have another vehicle shipped. They told me today they were able to buff the scratch off of the bumper on the vehicle. However, yesterday I was told they were able to use their fingernails to get the scratch off the bumper. So which one is it? Regardless the vehicle had a scratch, chipped paint, etc that was NOT documented online. Again, if the car was accurately posted online I would have NEVER paid to ship the vehicle. I have filed a complaint with the Better Business Bureau! DO NOT DO BUSINESS WITH CARMAX! RUNNN!

Does not feel trustworthy. I do not really care how the finance representative went about things…read moreand he never followed up. EDIT: If you notice they have a way of being very disrespectful and rude in their responses hence why I said not trustworthy. Why talk about customers credit online. such a lack of professionalism... But that did not stop me from getting the exact car I wanted from a dealership with kind genuine owners who would not respond to people the way this auto place does. It's really a shame how nasty and rude the responses are on here. Please just read the reviews and make a sound decision before choosing this place

I have heard the commercials on the radio for years and today we decided to part with one of our…read morecars. We looked online at a couple of we buy car places and then I remembered their commercials and we gave them a call. After a pleasant conversation, how often can you say that about talking to a dealership we headed down to the lot to get an offer on the car. We got to the lot and 30 minutes later we left with with a check. No haggling went on, no back and forth, they made a fair offer straight away and we accepted. We sold a car in 30 minutes and left with a check that we were pleased with. If you are looking to sell a car if you do not at least give Hollingsworth an opportunity you may just be missing out.

Joey and Jerdan (NOT the right way to spell that) were just great. Once it was established that I…read moresimply couldn't afford my first car choice we just moved on with no pressure and no embarrassment. The selection of good cars is so great we found one I could afford AND love. I thank the guys at Sanford Imports and I would surly recommend doing business with them.

10/4/25 Went there twice to look at a car.... 10:15 AM…read moreFriday and 9:50 AM Saturday morning. Walked around both time for over 15 minutes.... clearly visible. Bunch of what I assume are salesmen standing out front shooting the breeze. No one ever came over and asked to help me.

I had a very unprofessional experience with Young's Auto Salvage while simply trying to make a…read moreprice inquiry. I called to ask about selling a catalytic converter and mentioned that I had the serial number. The woman on the phone responded by saying that even if I provided the serial number, she "couldn't take my word for it." The tone of the conversation made it feel like I was being treated as dishonest just for asking about pricing. She then mentioned that one person only received $8 for a catalytic converter, which did not sound serious or helpful when someone is trying to get legitimate information. Most catalytic converter buyers will at least provide a general estimate using the serial number or photos. Instead, the conversation felt dismissive and unprofessional from the start. Customer inquiries should be handled respectfully and clearly, especially when someone is simply asking how your buying process works.

Beware. They lied and told me they had my car there. They charged us 20 to get in and would not…read morerefund my money even though they did not have the car.

Had a wonderful experience at Echopark. Not only was the process very smooth and fast, but our…read moresalesman Terry was incredible. Everyone we spoke with was great as well but Terry was thoughtful, honest, thorough and willing to work with us, everything you would want in a car buying experience you name it. Left with a new car and couldn't be happier! Would highly recommend Echo Park to anyone.

if I could give zero , I would…read more I live in Charlotte , NC. I went to their website and followed all instructions to buy online - declined any extras and got an OTD price of 25753. Paid 500 Credit Card Deposit and informed Echo Park I would drive from Charlotte to pick up. OMG - please worst experience in my 50 years of buying cars. Even though I had bought car online - declined all extras I was told that they MUST tell me about all options just in case I didn't understand. Presented me with a price of 33K. After much arguing they finally relented and presented with - a price. which was 700 above - after again back and forth, presented me with another price which did not match my purchases price after again backhand forth and a threat to walk away finally the manager got involved. I presented them with approval from Bank of America for car loan and went to bank to get cashiers check to be told I might as well go out to lunch because it would be a long time before they could finalize the deal because they had just agreed to price. Like WTF - I signed and left my deposit on website. so here we are hour 3 into this debacle. only for me to arrive with check and wait - you got it another 1 hour until someone actually gets back. Now I and my daughter sign tons of papers. Great - then we wait, you got it another hour and I am told we are all set. As I am walking out the door I am told there is a security violation and now I must present my Social Security Card - I'm like dude - I live in Charlotte, here is my REAL-ID from NC that proves who I am. no go. I say forget it give me back my 80% downpayment and screw you. No apology, no thank you , no sincerity nothing, All these guys care about is stuffing extra feeds down your throat. A waste of literally 12 hours.. Avoid like the plague.

They are very patient and will take the time and the effort to work with you and get you set and…read moreready to go so I definitely recommend going and buying a car here