Sky Freight employees do not call you back timely when you have a question about delivery problem. They are good at picking up shipment but the customer care is pretty bad. It's a nightmare to follow up missing boxes or undelivered boxes. You don't feel confident that your boxes will reach destination. There is always an anxiety until your recipient receives it. They often deliver your boxes incomplete and you spend too much time following up. Worst thing they don't respond on time. You always leave a message and they are prompt to return your call when your message is about pick up. Wish they can improve their service. read more

Sky Balikbayan - Incomplete boxes received. And they don't respond what are they doing to locate the missing box. Received 3 out of 4. - Shipping Centers Near Me - Buena Park, California

It's been 2 years and have not heard from sky freight, the packaged is GONE! Sly freight. make sure to insure your packages. It has more than $2k inside that packaged. At least let us know what happened to the box. read more

We used their service for many years and no problem. We sent a box to zamboanga in Nov. 2024. I called every two weeks no retun calls. I finally spoke with Zenaida in March 2025 and she said she would call me back. I spoke to her again in April twice. I already went home to Zamboanga in October 2025 and no box. I called the branch office in Manila and they said they cut their ties with Sky for almost two years. I will report them about the fraud. This is insane how they scam their customers. read more

Please submit Skyfreight or Sky Balikbayan to this link https://reportfraud.ftc.gov/ Choose: others in selecting business Then website will ask for the details below. Name of the person: Joshua ( owner ) Cargo & Freight Company Address: 13640 Imperial Highway Suite 10, Santa Fe Springs, CA, United States, California Tel no. - 1 714-735-8604 Email address: info@skybalikbayan.com WEBSITE : skybalikbayan.com read more

Sky Balikbayan - Owner Luzviminda D. De Guzman and Joshua D. de Guzman - Shipping Centers Near Me - Buena Park, California

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It took longer than expected..but my Jumbo boxes came just in the nick of time..thats what important CHRISTMAS GIFTS that my family enjoyed tnx a lot SKY.. read more

This is getting very bad. I sent my box Februrary 13. 2024 to my brother at Valenzuela Bulacan. It is now August 28,2025 and NO box was delivered. What happen??????? read more

My mom sent 2 boxes from Lake Forest to PI in July and Aug (total 4) and none have arrived. No one is returning our calls. My mom tried to go to the location on the invoice and it does not exist. Not sure what's happening. My mom has used this company for a couple decades and has never had this issue. We need the contents of the boxes. Thank you! read more

Aky Freight is ok. But Sky Balikbayan boxes is a disaster! I didn't know they were 2 different companies until I read the disclaimer of the owner of Sky Freight. I sent boxes through them a couple of times and they were very efficient (I would even recommend them to my friends), until the other year, it took more than 5 months for my boxes to reach the consignee. I sent 2 boxes a year ago, June 19, 2024, and they haven't arrived up to now. Mrs. Zenaida used to answer my calls but doesn't return my calls anymore for over 4 months now. She said they would pay me; now they don't answer. Where are they? Namatay nalang yung pinadalhan ko ng vitamins at supplies. It's so frustrating. It won't post without a star!!!! I don't want to give even one but need to so it can post. Bahala na ang Dios sa inyo. read more

Attention Pinoys in the US. Don't get hooked on this Sly Balikbayan Box- you wouldn't know if Skybalikbayan Box is the same company as Sky Freight Forwarders to confuse Phils office existence. Until now my box sent last January has not. arrived. So many alibis and commitments but nothing happened - worst if you call with your number and they get to your contact number(S), they will NEVER answer and return your call. Ms Zenaida De Guzman and Mr Dela Cruz be professional and you're answerable to your customers. read more

My 2 boxes sent2/29/24 was not receive up to now 3/1/25 a year already. What happened to the 2 boxes? We sent. We send to Quezon City manila Philippines. Let us know what did you do to the 2 boxes we sent. Z read more

This is a scammer company I send my two boxes last July 20,2024 and promised to be delivered in Cebu after two months. I arrived Cebu October and no boxes delivered. I called them to make a follow up and said call back first week of november. Called back again but it's very stressing nobody answer calls. I came back to California and kept calling all numbers I got from Skyfreight and even called the Manila numbers but no one answers or the mail box is full that you cannot even leave a voicemail. I went to their office in Imperial highway just few days ago January 15,2025 but it is already closed. Whoever is handling our Balikbayan boxes please deliver it ASAP we worked hard for that. we gotta sue them. read more

Sky Balikbayan - Office is closed - Shipping Centers Near Me - Buena Park, California

They have not delivered my shipment from July 31. No one is returning my calls and I don't know where my shipment is. This company needs to be investigated and be held accountable. read more

A week ago our relatives informed us that they finally received the box. It took about six months for the box to be delivered. Issue would have been mitigated if only they will let us know why there was a delay. Nowadays, other people say it takes about two months now to get their boxes delivered, but six months is just too much. 3 stars for finally getting the box delivered. read more

slow shipping and negative customer service 2 boxes shipped out june 2024 and it's already jan 2025 m read more

After 5 long months, the box finally arrived and DAMAGED due to some object piercing through it and damaging the contents of the box. Looks like the SkyFreight equipment like a manual forklift pierced through it. Contents are canned goods and Christmas presents like shirts and clothes. read more

Sky Balikbayan - After 5 months of waiting, box arrived but wasn't handled carefully - Shipping Centers Near Me - Buena Park, California

To Cherry F. I am also thinking of filing a complaint. I will keep you informed on what right government agency to complain this forwarding company. This freight forwarding company should be shut down permanently to prevent them from duping us Filipinos who work hard to save money so we can buy stuffs like canned foods, medicines, clothes, etc., that will at least can help our relatives back home. But this company, who gave so many alibis when we asked the status of our balikbayan boxes don't care. They are fast when picking up your boxes. But after several months, you follow-up, that's when the headache, frustration, anger, start. If I find out the right agency to complain this company, let's get together and file our complain to shut down this worst shipping company. Or does anybody here knows where to complain? read more

It's been 6 months since I sent the box to Leyte. My brother hasn't received it yet. I called here in the US and my brother called their branch in Manila. First they answered the phone and assured us that it's going to arrive soon and there has been a delay of shipment. Later on, they won't even answer the phone anymore. Six months is too long. I'm concerned that it had been lost , stolen or sold. It hurts to think that my brother may not get the balikbayan box that I sent through this company. Please people, look for other companies if you send to the Philippines like Umac( the one I used before and regret not using it this time), Atlas or Forex. I've tried these three companies. They're okay, not really excellent but at least my boxes arrived. Please,please, avoid SkyDE orSky Balikbayan . They're not trustworthy. read more

Saan nyo dinala ang 10pcs nming boxes? At bakit pick up ng pick up p kyo at hindi nu muna e deliver lahat ng mga box ng mga custumer nu na di pa rin nkarating Bago kayo mg pick up at kong twagan kayo wlang sagot pero pg kg iwan ng voice message na ready to pick up n box mabilis mag callback. Saan kunsinsya nyo Mr Jushua bka naman ayusin m nman serbisyo ng company mo maawa kyo sa mga ng padala sa inyo sana ng sisisi tlga kmi bat p kmi ng padala sa inyo ulit. read more

bad... my box was sent march 2024 and others like a month after.. the second one arrived like this dec 30, 2024 like 9 months, the first 2 was still hanging so i guessed it will be another 2 months more or might be gone.. keep calling them, they just keep on promising ... read more

This is the worst balik bayan, carrier company. It takes forever for delivery, worse customer service, they do not update us the status of the package, no tracking activities, their Manila Branch never answer the calls. Poor customer service, DONOT use this company because it will stressed you out. We will report them to business bureau here in California and planning to inform Senator Tulfo about this very bad balik bayan company. read more

My first and undoubtedly my last time to use this service. PROS: - Their cargo service is cheaper at $ 55.00 compared to other company which usually charge between $65-70 for a regular size box. CONS - Long trransit - Mine was finally received by my family in the Phillipines after 2 months and 23 days (Usual transit times about 1 to 1 1/2 months) - No tracking provided. Unlike other cargo services that provide tracking. They do not. - Poorly handled of goods. My Package arrived in a very poor condition. Dinged canned foods, cookie tin storage burst open. - Unable to contact their Philippine office for follow-up. Sure, they will provide contact numbers in the Philippines All numbers were either busy, or out of reach - at all times. Lesson learned: if you think saving a little money would suffice the wasted time and effort? Not! - read more

Im sorry i need yo update my review dati i gave you guys 5 star pero ngaun 1 nalang i send 2 boxes last match 15 2023 August na wala pa din ang pinadala ko may gamot at vitamins para sa kuya kong na stroke kaya kailangan nya talaga yun i keep on calling you guys many times very di nyo masagot ang mga tanong ko nakakapagod na rin mag tanong sa inyo after this incident sa iba na kami magpapadala sa umpisa lang pala kayo magaling ang serbisyo nakaka frustrate! read more

They picked up my box on December of 2023, until now they have not delivered it. 10 months of waiting! My box is worth almost $1500 of kitchen wares and clothes. Their insurance according to them, will just pay us costumers $200! Please let's report this crappy company to The Better Business Bureau! Negative stars for this Co. read more

Shipments of balikbayan box to Philippines did not arrive try to ask owner to refund as the fee and the box worth

This is te worst freight ever. No wonder they are cheaper by $20 compared to other freight. I just tried this company cuz I was recommended but it turned out this company can never be trusted. And that my box never got to my city in a timely manner. It's almost 3 months, the hasn't box has arrived yet and it's almost mother's day. Customer service is so poor and staff doesn't know anything. I would suggest better to go to other companies like LBC and Alas because they are realiable especially if boxes are sent to the provinces. This company should take a look deeper to fix their services or else they will lose customers just like me. read more

Ka Eddie de Guzman, what a shame, we trusted Sky Freight, now Skybalikbayan, for many years with good service, now what happened. Boxes sent last December are still not delivered. Too many alibis from both end Buena Park or here in Manila. The guys in Buena Park and the pickup crew says that your brother Bobo, is here in the Philippines to fix the problem, some says the freight took a longer route. I have sent a total of 83 boxes from December to March. Not even 2 has been received. You call and leave messages but no one returns the call? The number on the invoice is not a working number, the website is not user friendly. Please Ka Eddie e need some answers. read more

Never again! They picked up my box January '23 and it arrived june '23. Every time i called them , it's either go to voicemail or just ringing. When they called back it's all false hopes & unacceptable reasons. If you guys can't deliver at a descent span of time, at least let the customers know before you pick up boxes & take payment. It's so stressful having business with you! So think twice before using this shipping to send your hard earned package to loved ones. Fyi. read more

After almost 5 months our four balikbayan box arrived. I know they don't have hands or controls once nsa shipping company na yung cargo. Just a suggestion sna atleast mag update sa mga costumer. Salamat na rin sa sky freight. read more

When they picked up boxes we were told 6 weeks, 2/24. It is now 5/16. I called several weeks ago and was told should be 5/15. On 5/16 i was told next week. These people do not know what they are doing. Cargo got to Manila but Manila did not off load. DO NOT DEAL WITH THESE LIARS. my sister in law used another company and their boxes were there in 3 weeks, have to use them next time. Plus there was clothing my wife needed while she was there on 4/24 to 5/18. Well she never got them and now she going home. read more

very poor customer service - They don't return call - They promise and tell you what you want to hear just to pacify you. Box sent Nov still hasn't deliver as of today DO NOT USE THIS CARRIER read more

Beware of this sky balikbayan. Avoid using and getting them to send your box. It will take more than 5months and worst not receiving it. Our box was still at their warehouse up to this writing. They will just give you false hope. All staffs (us & ph) especially Cel including the owner Minda and Joshua were disrespectful. "bastos mga kausap". I just hope this business will be closed. Scammer!!!! read more

If i could give 0 star rating, i would. Twio boxes not delivered until now. Those were sent March of this year. Poor customer service.

My boxes where picked up last November 2022. It was my first time na magpadala dito sa company na to dahil halos lahat dito sa bahay sa sky freight nagpapadala. Pro dissapoinnents lang pla mapapala ko. Hanggang ngayon wala pa yung boxes ko more than 6 months na. Mali pa yung address na nasa system nila. Tinawag ko yun pina correct ko ulit ulit pako sabi ok na daw yung address sa syatem nila na pag type ng invoice number ko mali pa din. I tried calling them many times lagi nilang sinasabi next week naiintindihan ko yung sa customs na sabi nila pinag initan sila. Pro yung dumating na sa warehouse daw nila at umpisa na ng delivery ng may 12 eh may 24 na ngayon. Tumawag ako dun sa number nila sa pinas sabi wednesday daw ginagarantiya na darating, tapos mismo wednesday tumawag ako susunod na wednesday na naman daw. Lokohan na to hindi na tama. read more

Box was ship early November, was given an ATA in Manila and expected delivery by end of February until now the box has not been delivered. 4 to 5 months transit time is too much even if there are delays in the port. This is unacceptable! will be forced to switch service provider. read more

I've sent 3 boxes last august 2022 but till now they haven't deliver it. We've been calling them and no one answer. owner josh never answer our viber call and no update, Even in there office. I spoke to sky freight office Phil. and they told me there's lot of complaints. They explain that Josh is using sky freight name but there not associate with him anymore since August 2022. And I spoke to a friend that have contact to Phil. Custom, we need universal tracking number to follow up on our boxes but sad to say we cant contact them anymore. Not recommending this. read more

I sent my box February 2024 It is now July 22, 2024 and still my relatives have not received it. I called and I was told the cargo arrived Manila May 8, 2024 and it is being distributed for delivery. What is taking them so long to distribute it????? Please please deliver it. Thank you. read more

DO NOT TRUST THIS CARRIER Box sent Nov 2022 is still not delivered - no one is answering the phone -or returning the call and messages - Very very poor costumer service - read more

Sky Freight took 4-1/2 months to deliver my balikbayan box to Metro Manila. The box finally arrived just a few days before I was returning to the US. I discovered that some items were missing from my box. Upon returning the US, I sent a text to Skyfreight to complain about the missing items, but I received no response whatsoever. I have been a customer of Skyfreight for many years and this is the way they have treated a repeat customer. Skyfreight, you lost my business. read more

My mom had her package sent on February 22 and still hasn't been delivered. She tried to contact them many times but no response.

The worst shipping company. Don't even think about sending your boxes through them. They take forever to have them delivered. Following up with them is another nightmare, they won't answer your calls and if they do, they'll lie to you about the actual status of the parcels. read more