I would not recommend this venue based on how my security deposit is being handled 3 weeks after my event.
Immediately after my event, no damages were mentioned at all. The only communication I received was asking where an item I rented (the projector/VIBE) was placed. I told them, they found it, and that was the end of it.
Shortly after, Alex (the COO) emailed me stating that my security deposit would be returned by this weekend. It still hasn't been returned.
About 4 days after receiving the email from Alex , Chloe texted me asking if I had received my deposit. I told her no and sent her Alex's email confirming the refund. 2.5 weeks after my event, she suddenly claimed that damages were found after my event.
This raised immediate red flags.
- The venue had cleaners come in right after my event, so they would've notified her of damages just like they did after her other events. So I don't see what's so difficult about showing me the cleaners claimed that the kitchen door was locked. Obviously, it wasn't if she can't provide proof.
- Chloe herself said she would come in the following day to confirm the rented equipment was where I stated. So again, why weren't these issues brought up immediately if there was truly damages done to her venue during my event.
- I had already contacted her the next day asking about camera footage, and she told me the cameras do not retain footage past a short period
Despite all of this, 2.5 weeks after my event, I received this message:
"After your event, our cleaning team reported a few issues...
1. The kitchen door was locked and a locksmith was called
2. A crack found on the wall
3. A broken door stopper"
When I asked for video footage or proof, none was provided. Instead, I was sent a screen recording of text messages between Chloe and her cleaning staff. Her cleaning staff said these issues occurred at another event the following weekend after my event. Immediately, when I said thats not the date of my event she unsends the screen recorded message between her and her cleaners....
They are now claiming that I locked the kitchen door, requiring a locksmith, yet when I asked for proof, I received no response from Chloe and Alex.
As of now, I am still waiting for my deposit.
This entire experience feels like an attempt to retroactively justify withholding a deposit. The lack of transparency, delayed claims, and refusal to provide evidence is extremely concerning and unprofessional.
If you value clear communication, integrity, and lawful business practices, I would strongly suggest booking elsewhere read more