Skirack

A really tremendous store. They've got everything outdoor related. Selection is WAY better than…read moresomewhere like REI, and the people that work here really know a lot about the stuff they sell. The prices are usually pretty good too

Helpful staff great product selection plus a bunch of cool consignment gear for sweet deals in the…read morebasement!

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Outdoor signage in front of the shop

Black Diamond Equipment

5.0(1 review)

0.3 mi

I was in dire need of some new hiking gear and the crew here helped me find exactly what I was…read morelooking for. Thank you Keagan, Sienna and David for the help!

From the owner: Black Diamond Equipment. Designing and constructing the world's best climbing, skiing & mountain…read moregear since 1957.

Burton Flagship - Burlington Headquarters

3.9(39 reviews)

1.9 mi

Had an amazing tour of the factory, got to check out the museum and had a nice time shopping in the…read morestore. Kids got to see first hand the power of American manufacturing and what is possible! I was blown away with just how much hands on and hand crafted these snowboards are! The 3-d printing area was equally cool and getting to speak with one of the engineers working on prototypes was equally amazing. My daughters are fully inspired by her now! Big shout out to Burton for opening their doors for tours to showcase and inspire!!

The staff is absolutely amazing! They helped me every step of the way in getting my first board,…read morebindings and boots. They did such a good job, I went to sugarbush the following day to test it all out and they nailed it. So happy!!!

Winter '23 Board Lineup

Ben was very helpful finding a great fit! Thanks!

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Alpine Shop

4.4(32 reviews)

2.2 mi

I was helped by Ken. He did an absolutely phenomenal job and super informative. Was fitted for a…read moregreat pair of boots, skis, bindings and poles so the whole setup. He did a great job giving me a variety of different options as well. And the avalanche sale made it even better.

Excellent staff and service. Locally owned. Great upgraded new location. Golf, Ski, Bike and…read moreclothing gear. Golf fitting staff is impressively knowledgeable, Lucas in particular.

Alpine Shop PGA Pro to professionally fit golf clubs on their Trackman simulator

Waffle Cabin franchise restaurant inside Alpine Shop

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Vermont's largest selection of seasonal ski and snowboard rentals

Play It Again Sports, South Burlington

5.0(6 reviews)

1.9 mi

I came in here about a week ago to inquire about selling my Youth and Teen XC skis that have been…read moresitting in storage for years. The salesperson (possibly an owner) I spoke to was very nice and explained what I could get for them (they had the old three-prong binding, so I knew they wouldn't get me much). I brought in the skis and poles yesterday and dealt with the other salesperson (possibly too an owner) who helped me quickly find adult skis and boots in my size. The used items he offered me were in great shape. The prices were extremely affordable and with my trade-ins, I spent less than $100 on skis, boots, and poles (poles were new). Considering I'm just getting back into it, I didn't see the necessity of shelling out $250-300 at present. Fast, painless trade-ins, affordable nice used gear and great service-what more can you ask for?

They let me buy two used bats and go hit with them to see which I liked best. They then allowed me…read moreto return them if I wasn't satisfied. They always make you feel welcomed in the store and are happy to help you find any product you are looking for. I highly recommend this used sports store. They have both used and brand new equipment.

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North Star Sports

4.6(57 reviews)

0.0 mi

From the moment we called to book the bikes, we had a 5 star experience. The staff is friendly and…read morehelpful. The bikes were in great condition. Appreciate the helmets, locks, repair kit, and side bag - all included in price. Highly recommend this business.

We visited while in town for a bike tour vacation and the salesman took time to give us an overview…read moreof e-bike options. He was very knowledgeable and attentive even though we weren't in a position to buy today. I wish we lived closer and could give them our business! If you want a trustworthy professional who will help you find the right bike for you, this is where to go!

Hybrid bikes - North Star gave us locks, tire repair kit, and tire pump.

View from island line trail!

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Bike causeway in Lake Champlain.

Ridin' High

2.6(5 reviews)

0.4 mi

Very small selection. But not bad. The woman working here is a fight waiting to happen. I was in,…read moreshe was outside setting up. She was talking to me through the window but couldn't here me. Then she came inside and I repeated myself a few more times and she just wasn't listening. I hate reiterating myself over and over, so I got frustrated and left. As I was leaving she called me a rude asshole out the window, and I informed her that she is an asshole and kept moving. As I'm at the red-light outside, she starts telling at me further, so I call her a fat poser. Who's really to blame? I went in to buy skateboards, I didn't speak until spoken to, but ‍. I always wondered why no one was ever in this shop. Now I know. Is it a money laundering front for weed dealers? I don't know but it's staying in business somehow

Dangerous business owner ** Beware*…read more The owner buys rejected helmets from the manufacturer and sells them as new. So unethical! I've also heard they put skateboards together wrong and several people got hurt. Besides selling faulty equipment I've taken in a board to sell on consignment. We agreed upon the price, but when i went back a few days later it was priced way higher than i agreed. Then they said they sold it for a lower price. Sooo shady !!!

Terry Bicycles

3.0(2 reviews)

0.2 mi

I returned my items because they failed to deliver in the allotted time which meant I didn't get my…read moreitems in time for my bike trip. I tried to cancel but it was already in transit and so they said just to decline the package and it will be sent back and I will get my full refund. I did that but noticed there was a duty of over $118, this was also not communicated in my initial order. I have been waiting since September to receive my refund. I have had no updates or communication regarding when my refund will come. I am super disappointed in their customer service. You can have a great product but if the service is flawed it taints the whole experience. I would not recommend this company to anyone.

My bicycle gives me the smoothest ride and it's made to be perfectly tailored to my height and…read morebody. I just love it

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Patagonia Burlington

4.5(22 reviews)

0.2 mi

We live in Bend where there is the only other privately owned Patagonia. We stop by every summer…read more It is a very large store with a great sale section.

I wanted to stop in to this Patagonia store specifically to see if they had a sticker for my…read morefriend, who collects them. (Most Patagonia stores have a sticker with the city name on it!) I found them pretty quickly - they were just sitting out on the counter so I snagged one. The store is quite large and we took some time to browse - I wasn't really looking for anything specific, but it's always nice to be able to see products in person. They had a good sale section. I loved the local recommendations sprinkled on chalkboards throughout the store - so helpful! I also loved that we were greeted when we came in - it's a small gesture but can really make a difference when visiting businesses and I always appreciate it.

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Local Motion

4.7(56 reviews)

0.2 mi

Absolutely one of the highlights of my birthday month!…read more I came across an Instagram post featuring the trail from Burlington to Lake Champlain, and as someone who LOVES being near large bodies of water and is a serious stickler for a scenic view, I immediately knew I had to experience it for myself. The post mentioned Local Motion, so about a month later, I decided to recreate the adventure, and I'm SO glad I did. Booking ahead was super easy. I really appreciated that the website included photos of the different bikes along with the information you actually need to make a decision. The pricing was phenomenal, so I felt good about booking before I even arrived. Once we got there, the energy was EVERYTHING. The staff was incredibly friendly, welcoming, and helpful. They didn't just hand us bikes and send us on our way. They pulled out a map, walked us through the route, explained where we needed to go, and even gave us an idea of how long the ride would take. That was especially helpful because I had absolutely no idea what I was getting myself into! And let me tell you...I am NOT an avid or frequent bike rider. But somehow, I managed to ride a minimum of 18 MILES! I was honestly proud of myself. The trail itself is BEAUTIFUL. The signage was on point, the route was easy to follow, and there was so much to see along the way. Being able to ride through such a scenic area and eventually make my way toward Lake Champlain made the whole experience worth it. Now, let me keep it real: after about mile 9, my legs were not having it. So there is a ferry option in the area, although I don't know whether it was running during my visit. If you're considering using the ferry as part of your route, ASK ABOUT IT BEFORE YOU DEPART so you can plan accordingly. Because whew...I definitely could have used that ferry on the way back! One of the things I loved most was that Local Motion is right next to the trail, so everything felt incredibly convenient. No complicated logistics, no figuring out how to get to the starting point, it was just grab the bike and go. And THEN they took the experience up another notch with their recommendation for food afterward. We asked for a recommendation and were directed to Kismet Mediterranean Grill, a Turkish restaurant right across the way. I am generally NOT a big chicken eater, but the chicken I had there was easily a 20/10. I'm still thinking about it! Honestly, I only want chicken prepared that way now. So yes, Local Motion gave us a great bike rental, but they also gave us helpful guidance, a beautiful route, great local recommendations, and an experience that made the whole day memorable. I'm so happy we chose Local Motion for this adventure. If you're visiting Burlington and looking for a fun way to explore the area, get outside, see some beautiful scenery, and maybe challenge yourself a little, this is absolutely worth doing. And if you're like me and love a good scenic view, being near the water, and turning a regular day into an EXPERIENCE...book the bike. Local Motion, you helped make my birthday month pretty special. Thank you!

We had an awful experience with Local Motion. The weather on the day of our reservation was 50…read moredegrees F with wind gusts over 30 mph. My wife wasn't feeling good so we begged for a refund and were callously refused due to their "policy". They suggested that we reschedule for a different day but we were leaving the area. In other words, tough we don't care. We ended up riding and had an absolutely horrible experience. We got an insensitive, condescending email from a Graham Sullivan, when we returned home, explaining their "policy". I would never deal with this group again and everyone should be aware that "non-profit" and "policy" are code for, to hell with the customer. Minus 10 stars

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Join us for a guided day-long tour into the Champlain Islands on our rental bikes!

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35 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jeanne E.

13 years ago

Awesome experience. I was looking for a pair of xc skis and found Ski Rack via the internet and their inventory impressive. Moreover, I had some questions on which ski was the best ski for my application/needs between two models. When I called and talked with Jake I felt that Jake was the first person/store that actually listened; I had been in or talked with a number of stores prior but only Ski Rack left me with the opinion that they wanted me in the best ski for me, not what they had in inventory or a special on. Jake asked a few questions and helped me make a decision and I couldn't have been more pleased with the experience. Further I have been blown away by the skis as far as performance. The pricing was more than competitive, too, especially with their free shipping via the internet. He took the best fitting/cambered skis for me off the rack and made sure those were the ones that were shipped. He also helped me chose some other items I needed and hooked me up with a pair of poles that had just come in that day and weren't on the web yet. The service guys did a nice job on the hot box treatment and scrape to prep the skis. It was an example of pure teamwork with the retail, service and internet guys and outstanding customer service all the way around. Not only was I impressed with Ski Rack, but reassured that I found my future source for all things skiing. Thanks, guys. read more

Becky D.

11 years ago

I've been a loyal customer for 15 years and won't take my bike anywhere else for service. Skirack staff are friendly, knowledgeable, and competent. And should anything go wrong, they'll work hard to make it right for you. I bought my first bike from them after crashing my previous bike into the garage. Not only did they NOT make me feel like a total moron, they respected my commitment to riding, my athleticism (even though I'm decidedly not an athlete), and my intelligence. I've been riding that bike since then, relying on the service department to help me keep it in good working order. More than a few times, Skirack mechanics have gone above and beyond the call of duty to help me out. Most recently I picked up bikes and, on my way out, my rack failed and I nearly lost my bike. Again, instead of laughing at me, the rack expert was located, briefed on the situation, and appeared quickly to see what was going on. It seemed there was, in fact, a faulty part and, within 20 minutes, I had a replacement bike rail installed with the original locks, no charge. I can't speak highly enough, really, of the Skirack crew. But they've also got the best inventory in northern VT, support local organizations, and underwrite public radio. This is a first class business. read more

Joel S.

11 years ago

It takes a lot to get a grumpy IT guy to go out of his way to write a rave email about customer service, but I just sent this to the store today: I just wanted to let you know that I had the BEST shoe-buying experience of my life when I bought my new Asics gel running shoes at your Run Center in Burlington. The staff member "Jon" was so helpful and took his time with me and got me into the shoes that were right for ME, and not the most expensive in the shop. As a heavier guy trying to start getting active again, I had a certain amount of angst gearing up to go get what for me are going to initially be walking shoes. I am at a low point in my fitness life, and a high point (not the good kind) in my personal weight record to date. Jon was so encouraging and helpful, concerned and empowering, that I did not feel at all judged like a fat guy who had wandered into a runners club. It felt like I was getting help and encouragement when I needed it most. You have made a customer for life, and thought you should know that and that Jon should be commended for his thoughtful, professional and caring approach. Now I am ready to put some healthful miles on these shoes and have started to think about bikes. Thanks so much! read more

Adventure T.

13 years ago

Skirack is such an awesome place to get what you need for your life's adventures! I recently stopped in for a new pair of running shoes- I've been running for about 10 years, so I have a good sense of what works for me, but regardless of my experience and knowledge on shoes, the staff was VERY helpful and made me feel well cared for. A young fellow named Kyle suited me up with the perfect pair, his shoe expertise was evident and although there were quite a few people needing shoes, he multi-tasked extremely well and was very attentive. Another gentleman named Will was present (also helping multiple people) and was also very kind. In all, the running shoe/gear selection is great, but the excellence in customer service takes the cake... this business really cares about its customers. As far as I know, too, most of the staff are athletes of varying levels (some even professionals!) and their enthusiasm is inspiring. Great shop, fun atmosphere, lovely staff. A+ read more

Dave S.

8 years ago

Searched online for Expedition Gel saddles for our bikes. Came across Skirack in Burlington,VT. Price was right so I thought I would give them a try, but my major concern was time. I needed the saddles for a ride in 5 days and I live in NY. I called Skirack on the phone before I placed my online order to see if they could meet my deadline. They said yes so I placed the order. Ordered 2 saddles ($40 each)...free shipping over $50 and no tax on 6/11/18. Okay, here is the good part. My saddles arrived today 6/12/18 at 2pm via UPS ! Now that is customer service ! Take the order, process it, get it in a box, and get it on the truck. Service like this is hard to find nowadays when people take your order and sit on it for 5-10 days and then ship it. Skirack rocks ! I sent them an e-mail to let them know how pleased I was and Will responded in 20 minutes. I am a new customer ! Dave S. read more

Sarah D.

12 years ago

Great for bike rentals. We got top-of-the-line, barely used mountain bikes worth 2 grand + for $50/day. They were very relaxed about our lower-skill level, and it felt like they trusted us. Even though I was a bit afraid to use the amazing bike I got, I got used to it very quickly, because it was an amazing ride. On top of that, the service was amazing because I thought they closed at 7pm on Sunday...only to show up at 6 and learn they close at 5pm Sundays. It was a huge dilemma for me because I didn't want to leave them unprotected during the dinner before my brother left town. Fortunately, an employee happened to catch me in the parking lot- he clearly wasn't working and could easily have passed as just a pedestrian. Instead, he decided to ask us if we were trying to return our rentals, opened up the shop, and we were on our merry way! It was very nice of all of them. read more

Ian C.

7 years ago

We occasionally rent bikes when in Burlington to take advantage of the bike path that leads to the causeway, and always rely on the Skirack for its excellent bikes and expert service. This time out, we have an even better than usual experience because Luke convinced us to try e-bikes for the very first time. He patiently took the time to explain to us how they work and how to ride them, and even had us do a little test run in the shop's back parking lot before we made our decision. Boy, are we glad we opted for the e-bikes. Thanks to Luke, we had the most fun we have ever had on bikes. His friendliness and enthusiasm is contagious. I would highly recommend these bikes to anyone, and to rent them from no other shop (especially since some shops only rent e-bikes by the day, whereas the Skirack rents them for shorter periods). read more

Marty C.

10 years ago

The staff at Skirack is amazing. Jake spent lots of time with me when I was thinking about getting into mountain biking. He was very patient over multiple visits while I was figuring out what I type of bike to buy. I finally selected a Specialized Epic. After a full season of riding I can say it is an awesome bike. I have been able to ride on trails I have no business being on. Then I went back to Skirack to get mountain bike shoes. Sean helped me try on multiple sizes of every mtb shoe they sell. I probably had 14 pairs of shoes all over the store. As soon as I tried on the Mavics I was sold...they feel like slippers. The running floor is just as great. They really spend time with you to make sure you are happy. I highly recommend the Skirack for any running, riding or skiing needs read more

Rudolf H.

7 years ago

Jon (general outdoor enthusiast and marathon veteran with/without orthotics) and Emily (super patient and knowledgeable half and marathon runner) spent 2 hours on two separate days each to help me and my wife work through 5 pairs of shoes to best accommodate our new orthotics. Emily did gait analyses via video on each pair of shoes as well as talked us through the process until we each had the perfect new set of running shoes for our next half iron. Fantastic customer service and consultation. Thank you very much to Jon and Emily both for their outstanding effort. The shoe selection may be smaller in terms of fridge models, but as these people know what they're doing, they have a shoe brand and model to solve each and every running problem. read more

Todd G.

11 years ago

Boom! SkiRack is the best bike store I have ever had the pleasure to work with. Can not tell you how amazing this place is. Everybody in there knows their stuff and freakishly friendly :-) I have been in bike and ski stores all over the country and hands down SkiRack wins the gold medal. I worked with Emily and Ryan on the purchase and delivery of two Santa Cruz rides, treated me like a king. We had a small glitch in the purchase of a very expensive bike but they handled it perfectly and delivered a great solution that left me super happy and satisfied. They went above and beyond in every way. Thank you again Emily and Ryan! read more

Sherri K.

6 years ago

I was searching dozens of ski shops looking for a particular pair of Tubbs snowshoes. I talked with a lot of nice people and ski shops in VT, NH, and ME. Along the way I cam across Ski Rack, and talked with Jack. He was very gracious in helping me, and went out of his way to check inventory as well as upcoming orders. He was responsive in calling me back and helping me find what I was looking for. Ultimately I found my first choice elsewhere, and I actually felt bad about not buying my second choice from Ski Rack because Jack was so amazing to work with. He really went out of his way to help me in my search. Thank you Jack! read more

Tracy W.

13 years ago

AWESOME Boot fitting at The Ski Rack!! I was just fitted for a pair of ski boots from Doug S. and he did a fantastic job! His knowledge is endless regarding skiing and boot fitting. I usually have to go back a number of times to have my boots tweaked and he made it right during my first visit. I am a little high maintenance about boots and boot fit (I admit...I'm a female ski instructor)...this is the best experience I have had with boot fitting. My boots were perfect from the first day on snow. If you want comfortable boots on the slopes, definitely go to Ski Rack! read more

Kirsten W.

6 years ago

I am giving Skirack a hundred stars to anyone who will listen! For the last 4 years I have resisted buying new skis & boots. Honestly, it was not because my old gear fit great, rather, the whole process was a little daunting. Doug Stewart made the experience a breeze, and enormously renewed my excitement to ski. The whole store was inspiring, super clean and welcoming...a true bright part of our world during this dark period. Thank you ALL for your hard work and dedication to keeping us safely enjoying the magic of exercise and recreation!!!! Kirsten Wiley read more

Martine G.

10 years ago

Every experience I've had at the Skirack has been a positive one! Last week I had to outfit my teenage son in nordic equipment. Needless to say, I was dreading both the time and the money I would have to put into this endeavor. To my surprise we were in and out as quickly as I could have hoped for, everything was on sale, and most of all my 17 year old was thrilled. Knowing little about nordic racing I relied heavily on the professionals at the store, and I was not disappointed. Another great shopping experience at a wonderful local establishment! read more

Marion H.

13 years ago

I am a very avid skier 120+ days a year. I have had foot and alignment issues that have plagued my performance for many years. Not only did Doug get to see me ski,he literally created a combination of foot fixes (inside the boot) and separate stance fixes ( binding and plate) that together have had a dramatic effect on my skiing and ski performance. This has taken 6 years of searching for someone to get it and get it right. Wish I had found Doug at Skirack sooner. Time, attention and especially listening to me the customer...invaluable. read more

Cathy R.

14 years ago

Many years ago I purchased cross country ski boots and bindings in person at Skirack and found the service to be excellent. Last month I decided it was time for shorter, more stable skis and after a fruitless search for a comparable store in my local area, I decided to contact Skirack. The sales staff gave me some excellent advice over the phone and I proceeded with an online purchase. To my amazement, my skis with mounted bindings arrived by UPS ground less than 24 hours after I placed the order. That's great service and attention to detail! read more

Ryan K.

10 years ago

Derek in the snowboarding department does an excellent job listening to what you need and finding the perfect boot for you. I went for a new pair recently, and he took the time to fit my foot into three hand-picked boots, all within a good price range. I ended up with a pair of crab grabs that are the most comfortable boot I've owned. You could tell he knew what he was talking about, and definitely had the experience to back it. I highly recommend at least talking to him if you are unsure about what boot to buy next. Very good experience. read more

Susan H.

13 years ago

I ordered cross country skis, bindings and boots on line and rate the transaction 10 out of 10. The customer service was excellent, all of my questions and concerns were answered promptly and in depth. I received the package price even when I substituted different boots. The boots were out of stock in my size and Skirack held my order until the boots arrived. Everything arrived on time and in perfect condition. I have absolutely no complaints and would definitely shop at Skirack again. They exceeded my expectations for an online store. read more

Daniel S.

11 years ago

I sold my skis at the swap this weekend and decided to make the change over to snowboarding. The snow sports department was great help. They answered all my questions and found all the gear I needed. Got a great setup at a great price and had a great experience. The kind of experience that makes something click inside of you. The kind of click that makes you say, "Hey! I want to get outside more and the Skirack can make all my wildest dreams come true!" Thanks guys, for making my sweet wild dreams come true! - Danny Street read more

Ian D.

12 years ago

I was in town for business and stopped in to take a look at the Splitboard selection. Derek T. broke it down for me and really took some time to explain different options! While I wasn't necessarily planning on purchasing a snowboard, I was blown away by the customer service and the great deal I got on the Splitboard! I then took my new purchase downstairs to be waxed and tuned and was expertly serviced there by Jon, from Pittsfield MA. Not sure if I spelled the name right, but anyway, this place is highly recommended! read more

Skirack - bikes - Updated October 2026

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Top notch. Great spot for all of your biking needs. I was at my wit's end a couple of days ago…read moremessing with my front derailleur. I needed my bike for my commute the next morning, an hour before closing time I took a chance and called Olde Spokes Home. Scott told me to come on down and he'd take a look at it. Not only did he fix the issue with some fine tuning, but as he listened to me describe how I was riding and wished I had a bit more to my bike he pointed out how I could get more out of my cassette. He also walked me through the fix as he was doing it explaining the ins and outs - some I knew (spent a lot of time on YouTube trying to fix it myself), other rid bits were totally new to me. I'll definitely be taking some of their workshops/classes on bike maintenance. Great shop. Even better staff!!

Got a rear flat tire and paid $67 to fix. Vivi electric bike. I was told they wouldn't keep bike…read moreover overnight because of the lithium battery. What they didn't tell me was that other features of the bike would stop working like the throttle! They would not fix or even be bothered to look at it because " it's a cheap bike" which in my humble opinion is a cop-out to not have to fix and blame the problem on the bike rather than admit to they're incompetence. No apology no offer for future store credit just a "sucks to be you" Never EVER! Will I bring a bike to these charlatans. And I highly recommend going to a different repair shop for your bicycle repair necessities Sarah , I don't know how to respond to your response of my review. So I'll just do an edit on my original..... My problem was not with the cost of the repair. Neither did I have a problem about the battery.. my issue is there was no discussion of the possibility of something going wrong and the shop might not be able to repair it.... I would have brought the bike elsewherlse! . NOw I have to pay someone to replace/fix the throttle that was never an issue to begin with. THAT heads up would've been nice. And I'm not going to your website and review the fine print of fix I g a back tire flat. I relying on what the shop worker tells me face to face

Betty’s Bikes

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Julie was extremely welcoming, helpful and informative in the repair of my e-bike. She took the…read moretime to repair and test ride it to ensure it ran right. She's runs a very honest business with fair prices. I'd recommend her to anyone having issues with their bike, as well as anyone in need of an upgrade.

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(17 reviews)

This is a good store for beginner/novice runners to find a shoe that will work for you. They are…read morefriendly, helpful, and knowledgable. Experienced runners may feel a bit put-off by the "expert" advice that comes without solicitation. I get the sense that the staff are pressured to "know it all" about running, even if they have less experience then the client. The location is convenient, plenty of parking, and they have a decent selection of clothing and accessories.

For 10-12 years we have purchased all of our running shoes and gear. Before marathons, triathlons…read morewe would head right over and get our shoes. Our 15-year-old has been getting her shoes there for the past four years when she was able to get adult size shoes. Purchased shoes for our daughter a week ago. Our daughter suffers from two forms of arthritis. One is specifically in her knees, and her shoes are crucial. Went in there the first guy we had to deal with was very inattentive yawning not asking any kind of question. Kind of a bump on the Lodge kind of guy. I tried to explain she has two forms of arthritis. He said that's not a big deal no concern. I stated it most definitely is a huge concern and it is a big deal. Look through a bunch of clothing and I had decided we were not going to be buying sneakers that day. We're gonna wait until somebody else with more knowledge would be there and help us. I did poke my head in the back room saw two ladies sitting back there one lady who is black haired glasses on the heavier side, only describing her just so you know to avoid her... snapped at me and stated he's very knowledgeable and went about our business. Put the clothing up on the counter and another man little older came over and said did you need some help and I stated that I did because the first guy was not very helpful at all and he redid all of the evaluation of her legs, her feet to the way she walked, and so on. I explained once again she had the arthritis issues and he said we can definitely put her in the right kind of shoe. We chatted and he said she most definitely needed to be in a neutral shoe. She walked around in it, and it felt comfortable, and we purchased them and a bunch of other clothing. She started running and field hockey with these shoes on, and every day would come home complaining that our cabs were aching. Her legs were hurting. They felt like she was running with blocks on her feet. I googled the type of shoe he put her in and sure enough. It was a stability shoe. She most definitely cannot wear stability. She needed a neutral. I called the store, asking to speak to the store manager or the store owner. The person on the other end stated he was the owner. I said oh good and I explained the whole situation and he said yeah that was me. I helped you I remember you. I said will you put her in a stability issue not the neutral that you said she most definitely needed. He stated oops. I said oops that's not an option, I said you have created some more leg issues that she truly did not need. He said I said oops are you bringing them back or what? I said wow OK, yes I'm bringing them back. He said how long before you'll be here? I said I'll be there shortly. I walk into the store he spotted me, turned around, went and hid in the back room !!!! A very sweet lady short haired brown haired lady with glasses came over and said are you returning these? I said yes I am! she said is everything OK? My response was no everything is not OK. Explain the whole story to her and she said well if you would like to bring her back in I would love to work with you. I said I had you in the beginning. Everything probably would've been different, however, the way that the owner responded and treated me I will never give this man another dime of my money!!! Buyer beware avoid the store ! The lady stated you have a long, huge history of purchasing with us. I said yes we have spent a ton of money here only to be treated like this so I will never be back.!!!

Fjällräven Burlington

4.3

(11 reviews)

I was excited to see that Burlington has a Fjallraven store because I never knew they even existed…read more(and now I know there's one in Ann Arbor, Michigan too)! I had been thinking about buying a Fjallraven Kanken backpack (you know the one, the adorable square backpack that looks like a little kid's bag) for awhile so it was neat to see them in person and all the different colors. They also have lots of outdoor gear, other backpacks, apparel, and a sale area in the lower level. We stopped in twice during our long weekend in Burlington and the employees were really helpful and friendly, offering to show us any color of bag we could imagine and explaining some of the features of some of the products. The store is large and fully stocked with anything you need to be a cool Swedish hipster in nature! The products they sell are pretty pricey but the backpack we got is guaranteed for life and is water-resistant due to the beeswax coating. I really enjoyed checking out this shop and was impressed by the knowledge and friendliness of the staff.

As a fan and owner of Fjallraven, I will NEVER go in this store again. On a recent weekend, my…read moredaughter and I walked into Fjallraven Burlington. As I browsed the mens wear, my 9-year old Black daughter remained exceptionally well-behaved and within my eyesight. Then I heard a Fjallraven Burlington staff member ask my daughter if she were "by herself." So I walked away from browsing out into the open and asked the staff member "Sav (?)" if I could help with anything. The staff member said, "This is not a children's store. You need to keep your kid with you." The Fjallraven Burlington's staff member traumatized my daughter. No one should be treated like this. Unacceptable.

Danform Shoes

3.9

(26 reviews)

Bought three pair of Toto sneakers. They all developed problems at the heel. I feel that they have…read morea defective design. No positive response from the store. Cost $ 140 each. One would have to save the receipt, the packaging, and return within 30 days. Not likely if you believe in the reputation of the store would resolve the problem

Sean, the manager at this store, is awesome. I brought in a pair of boots I purchased almost a…read moreyear ago and explained how they were defective. Sean was helpful in finding me a new pair (better pair!) and was kind all the way through. Thank you so much for being gracious!!

Patagonia Burlington

4.5

(22 reviews)

We live in Bend where there is the only other privately owned Patagonia. We stop by every summer…read more It is a very large store with a great sale section.

Kevin Smith Sports

5.0

(6 reviews)