1. Skin Solutions

1. Skin Solutions

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New York, NY

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Skin Solutions

4.5 (104 reviews)
Closed 10:00 am - 7:00 pm

By appointment only

Services - Skin Solutions

Laser hair removal

Waxing

Skin Solutions Photos

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Recommended Reviews - Skin Solutions

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Reviews With Photos - Skin Solutions

2nd day post-facial by Emma. She gave me a "glowing" pimple that's ready to erupt anytime.

Talk about luck! Now I get to post yet another SPLENDID REVIEW of how bad this practice is! Emma Emma Emma, you are the WORST! You finally email me back and call me right after I give you a review...however...after you murdered my face.. you have the audacity to invite me back for a consultation?!?! You have to be out of your mind if you think anyone will agree to that OFFER. Aaaand I bet you will charge me again for this CONSULTATION if I am crazy enough to go. I urge everyone who has a clean face to come to this place so Emma can help you get your very first ZIT!

Problematic skin. So irritated, reacting bad and needing HELP!

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5 months ago

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6 years ago

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4 years ago

Literally the best facial EVER. I've been coming here religiously for over 5yrs! Emma is amazing at what she does!

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Review Highlights - Skin Solutions

Emma was very personable and greeted me at the door introducing herself and setting me up in a private room.

Mentioned in 89 reviews

Read more highlights

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I had such a pleasant experience at this European Wax center. Nellie and Val were extremely…read morewelcoming and nice at the reception counter. They broke down the payment plan for me and even asked exactly which dates I wanted to pay and were considerate of expenses during the holiday season. I rolled out of bed and came into this establishment and often times when you're not put together people tend to treat you less than, but they treated me even better. Also my wax specialist Albina was so professional and gave me such great advice on cleaning up my ingrown. She was so kind, started conversations, made me feel so comfortable and cared for. Loved this experience, thankyou again ladies!

I wish I can give negative reviews. Extremely disappointing experience at this location, especially…read morethe manager Talesha. After 5 years as a customer, this is how it ended. I had a confirmed reservation under a 24-hour window, received a text at 1:35pm the day before stating my appointment was confirmed (no reply requested), then a separate store-sent text at 5:10pm asking for a YES/NO reply within a few hours. I missed that second text and my appointment was cancelled the next morning with a 50% cancellation fee charged -- despite already having a confirmed reservation. When I went in to discuss this with the manager, Talesha, her explanation was that the first text is an automated corporate message and the second is a separate store confirmation, and that since I've received these texts for years and it's all logged in their system, missing one was my fault. But by her own policy, this second confirmation request came less than 24 hours before my appointment -- so was I supposed to sit by my phone waiting to reply the moment it came in, knowing I'd already be inside the no-cancellation window regardless? That's not a reasonable expectation, and it doesn't match what actually happened on 2/27, when I only received the automated message with no store confirmation text at all, and wasn't charged. She also told me that even if I opt out of texts, they would force me back into opt-in so they could enforce this policy on me. I have texted STOP in the past and it confirmed I was opted out -- so either that was false, or they're overriding customers' opt-out status without telling them. Either way, that's a serious problem. When I asked for this to be looked into and showed her the message timeline on my phone, she called me rude and tried to end the conversation. Meanwhile, two staff members and herself at the front desk were loudly talking and laughing while I was trying to receive my service. Completely unprofessional. I've seen some bad reviews here, not sure why she's still there when so many customers experience her bad services and attitude.

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Came in for a womb boom Massage with Nikki. It was amazing. Womb massage is a gentle, external…read moreabdominal and pelvic massage that supports circulation, relaxation, and pelvic balance. It focuses on releasing tension in the muscles, fascia, and ligaments surrounding the uterus. The vibe at the salon is so welcoming all the girls are super sweet

I came in at 2:38 stood at the front desk and the representative behind the desk didn't acknowledge…read moreme after a few minutes. I asked is this where I should check in and she seemed bewildered by my question. She asked if I have an appointment and I said yes. She said Safie was getting the room ready. After 5 additional minutes passes I asked does Safie know I'm here? She asked another lady who works there and she said oh she has someone else in the room. The receptionist asked oh two people came in at the same time. I was just a bit taken back because the communication for a client was non existent - no greeting, no explanation of check in just no acknowledgment. When Safie did come out she said you can go to the room in the back and get undressed again no greeting. The room was on the smaller side and I didn't see any place to hang my clothing. I waited for an additional 5 minutes for Safie to come to the room. When she came the she asked if I was getting a Brazilian which I responded yes, and she said I gave you time to undress and I indicated I couldn't locate a place to hang my clothing. She closed the door and showed me the hook on the back door. I would have never thought to look there as the door was open when I came to the room. Someone should have given me instructions want me to the wrong as it was my first time in that location. Safie, services were good but a bit rough and I've been sugaring for 10 years. I visited this business in its old location and had a better experience before they moved here.

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Skin Solutions - skincare - Updated July 2026

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