We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

If you want your appliances fixed, this is the place to go they do a very good job. They come out…read moreas soon as possible and they explain everything to you.

We needed a refrigerator and washer/dryer for a new house we were getting ready to move into and a…read morefriend referred Appliance Corner. The retail store is in an industrial area and is packed wall to wall with appliances and displays. But, the service is excellent and extremely knowledgeable, and honest feedback was given for our needs vs what appliances were available and also on display in the store. We upgraded and settled on appliance brands and models, colors and features, and everything has been right so far. The new technologies are amazing, and the sales staff were honest hands-on experts with all the brands. Delivery was easy to schedule and arrived on time as promised.

The WORST customer service I have ever experienced!! Purchased a fridge over the summer, since the…read morebeginning the fridge kept freezing up. I have had them out several times to fix it. Last fix lasted 4 months and it froze up again. At this point I called an independent appliance repair to come look at it and I was told this fridge has a sealed system and this model is known for leaking gas. I was told there is no fix and it will keep needing service calls every 3-6 months as it leaks out. I have been dealing with them since 12/16/24 I left 16 voicemails and 7 text messages. I spoke a few times to a nice young lady who told me the manager would call me back, the manager has yet to speak with me. I got a text on 1/3/25 telling me I could swap the fridge out and I would pay only the difference as long as the fridge at my unit was still in good shape, no dents, broken shelves or scratches which it has none. I took the time to go back to the store on 1/4/25 and picked out another fridge. I was told a tech would go through it and then it would be cleaned and sanitized before delivery. So at this point I think we are good.....wrong!! I spent every day last week calling to see when the fridge would be delivered to then be told I would need to pay $350 for the new fridge, to which I replied, I paid $300.00 for the original fridge so I will come to the store and pay the additional $50. Nope, now they are telling me they won't honor what was previously said in his text thread. I would now have to pay the $350 because the fridge was out of warranty. I then reminded them again that this issue was from day one and they were unable to fix the issue while it was still under warranty.........why would I pay another $350 and trust that this fridge will work? I was told I would get a call back from the manager last Friday to discuss......again, no call. Customer service matters which Nice Choice has not figured that out yet. I am a landlord that deals with 12 units so I'm often in need of some type of appliance. I will never spend another dime at this store!!!! The worst experience I have ever had with a purchase! DO NOT BUY FROM THEM!!! I have also added the text thread where they stated they would swap it out. DO not trust them......if I could have given less than one star I would have!!

Great service and nice prices everything you need you'll find here a lot of good optionsread more

Highly recommend!! Was expecting to have to junk our old washer but Mike came (when he said he…read morewould) and was so nice and very professional and diagnosed the problem, replaced the bad part and got it working again. He also noticed that the agitator was broken and we were able to replace that as well. Washer is better than it has been in years. His charges were very reasonable and the whole thing was a pleasure. Don't remember the last time I said that about a repair call!

Wouldn't hesitate to recommend ! Called Mike on a Monday morning at 8. He was at my house at 1…read more (2 hour window was 12-2) Broken door on oven, ordered the parts while he was here and was back Wed afternoon). Fast, reliant, reasonable and THANK YOU !

Avoid at all costs! Booked an appointment online, missed a full day of work and technician never…read moreshowed up. I have a confirmation email so I called the office. Woman said she doesn't see appointment and doesn't know what happened. Unbelievable

Extremely disappointing experience. The staff were rude and dismissive, making it nearly impossible…read moreto schedule service. They acted as though helping a customer was a favor, not a responsibility. Communication was poor throughout. I've decided to take my business elsewhere.

After a few days of appliance hunting - Lowe's, Home Depot, and Dracut Appliance - Baron's prices…read morewere *by far* the best of the lot. Furthermore, they offered a 1-year interest-free payment plan. Even more furthermore, their extended warranty price was significantly lower than all of the others. And, we were able to make decisions on their website as we compared features & prices. They offered delivery within 3 days...whereas Lowe's & Home Depot had weeks to wait for delivery! Their delivery guys were so helpful and professional, too.

So we finally renovated our kitchen. We wanted some nicer end applicances and tried to research…read morethem on Baron's website. The filter feature on their website did not work (Feb 2024) thus making it impossible to look find the right brand, model, etc. Also after reading the many negative reviews we went with another company (Moderno) and had an wonderful expereince (and their website and customer service were amazing!!)

Ricky, Congratulations on your well earned retirement! Your service was always exemplary!…read more I trust that you would not pass on your hard earned stellar reputation to just anyone and your successor, Moderno Appliance Repair did not disappoint. Victor is a gentleman and an excellent troubleshooter and technician. Your legacy is in good hands! Thank you again for your years of trusted service! Cento Anni!

Dennis and I are having TV problems. This is SERIOUS as Dennis loves his TV…read more We have a big HEAVY RCA which sometimes would not turn on or take 20 minutes to turn on. Quite a nuisance and unpredictable appliance, indeed. Dennis and his late mother had uses Dick's TV and Appliance. He said it has been there like 30 plus years and had done a good job. So before our trip, Dennis and I killed ourselves and carried the monstrosity down the stairs and shipped it off to Dick's. 2 days later, they call to say it is ready. Come get it. $120 buckaroos. OK UPDATE: 2 days later and 1 day to vacation departure and the f-in TV has the same problem, this time it does not turn on at all. WTF? Last week now that we are back and settled we garner up the energy to lug the monstrosity back to Dick's. They fix it again (loose connection, they say) and it works. No additional charge the 2nd time around. Yay! Dick's does it again!

It's 9 years since my initial review, and since then A&M has repaired and even replaced a few…read moreappliances (most recently, our disposal and 18 year-old dishwasher). We have been satisfied with every project. Prices are always fair and reasonable, and service is always timely and comprehensive.

Our refrigerator died just a few days before we were scheduled to leave on vacation and our repair…read moreperson recommended A&M Appliance. Our repair person (not affiliated with A&M) called A&M to find out if they had the brand/size refrigerators available for us to purchase and they did so we went straight there. A&M had refrigerator models ready for us to look at and within minutes, we had our questions answered, we paid for the refrigerator and delivery was scheduled for the SAME DAY at NO ADDITIONAL CHARGE!!!! AND THEY ALSO TOOK AWAY THE OLD REFRIGERATOR AT NO CHARGE TO US!!!! I've never had a better, less stressful purchase of an appliance! Thank you Wayne and Jean!! In case you are wondering, A&M is not like some of the other stores, they do not have a fancy showroom, but they have great products, competitively priced and FREE delivery and FREE removal of your old appliance. You can't beat this! And best part is they don't try to sell you things you don't want. And about the delivery. The two gentlemen came within hours of our purchase to first remove our old refrigerator and then deliver and completely set up our new refrigerator. When they left, all I had to do was put our food back in. They were careful and respectful of our home, making sure they didn't scratch the walls, cabinets or floors. And when the new refrigerator was in, they made sure it was balanced and level and the protective film inside and out was completely removed. I have purchased appliances from others and that is not the case! I've had to do that myself! And before they left, they showed us how everything works. I can't recommend them enough!

We don't buy our appliances often if we can help it so when i went to look for a new fridge it was…read morea once in teh next ten years type of thing (or at least I hope) however despite that I had a tight budget. I recently had to replace our water heater which flooded the house during vacation, the over oven microwave which kept spinning but didnt heat, and then when we removed it we found the kitchen would need some work too so IKEA cabinets here I come. The fridge was having minor issues with water pressure and filtering it at a normal rate into cups or in the ice maker. SO we had to shut it off and really what good is a fridge when you have 4 kids if it wont provide water? It's really not ideal. They just refuse to fill up the filter jug after they use it and then put it empty back in the fridge leaving the fridge half open as they scan for a rogue bottled water left from someones takeout. SO I went in search of a new fridge. They can be $300 or $10,000. I wanted a $10k fridge for $300 if possible. That is how I found Patron. They sell gently used and recently repaired or brand new fridges from store closing sales. They have a small storefront on a main street in Lawrence which is worth going to since Tripoli Bakery is nearby and they have vegan italian pastry. SO I took teh drive up there to investigate. Originally I was looking for another appliance store nearby but they did not have what I needed and I did a yelp search when I got back into the parking lot. Patron was a few blocks away, Ill try it before the day is a loss (minus pastry). I walked in and the person who worked there was a younger woman, very tall, very nice. She was inundated with phone calls as they also do repairs. She showed me around and helped me measure but a 33in fridge with a separate kid drawer or snack door is like looking for a purple unicorn. They supposedly exist but they aren't anywhere when you go to find them. So she directed me to the warehouse which was a few minutes down the road on Union street by the COVID testing site. If you are not adventurous this probably isn't for you. I was so excited. A HUGE warehouse full of appliances and I could pick whatever I wanted and the owner Diego would discuss it with me. I started snaking through and I came upon so many that I liked but alas they were all 36in. I called my husband and said we are going to need to redo the whole kitchen this time. I am getting a bigger fridge. He was cool with it. I found a 5 door/drawer fridge by Frigidaire that I had seen before and dreamed about. It was a scratch and dent with a fan that needed repair. They could have it ready for me in a few days. They could deliver for a small fee because I was pretty far away (usually its free nearby) and I was sold. $900 for a $4000 fridge. That is right.... 78% off. BTW they have subzeros and basic fridges as well. So many options (say this in the voice of step brothers "so many activities")!!! So I left a deposit the rest would be Cash on Delivery (COD... like 80s commercials that said no CODs for all those toys you had to be 18 to buy). It also came with a warranty 3-6 months depending on the one you buy. Domingo will come out and fix it if there are any problems. Delivery was $50 and included setup/install. I was so excited. Domingo said it'd be Thursday or Friday. I thought that was too good to be true so I explained I was flexible and he could take his time (i shouldn't have said this) but he insisted Thursday or Friday. I called on Thursday to see if they were coming. No dice they would come tomorrow the phone voice informed me. Okay great. Friday came and went and I panicked. I drove there they said they would come Saturday that the fridge deliveries were immense and they couldn't fit it on the truck. OK Saturday 12noon. No worries. Noon comes and goes. I drive back to the warehouse. Domingo is there and explains he just reprioritized because i was so flexible. This is where my attempt at flexibility became miscommunication. SO then they loaded it up in his personal pickup and they drove it to my house and carried it inside, set it up, took their cash and headed home. The experience was overall a good one. The store staff I dealt with was always top notch and amazingly kind. The warehouse crew also was wonderful. The delivery could've gone better but it was an issue I feel like I started so I give them some slack on that. Would I go back in the future YES would I request delivery when I live this far away probably not, local delivery only is probably a better choice. So far the fridge is great and I am really happy with it. We have a 3 month warranty and hopefully I don't ever need it. Tip: always go in person always handle everything in person it will make you feel more confident with an otherwise untraditional appliance purchase. Value is threw the roof! It's worth it.

He was very rude over the phone. He actually laughed at me when I asked to repeat the charges…read morebecause I wasn't grasping how he charged. Not professional at all. Don't waist your time!!!

I John B laundry…read morerepairs came here on time and fixed my dish washer.He did a timely repair. I appreciate everything about John Laudrey Repair.