We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

I received a prompt response after I submitted my request to repair washer. Mika said he was 95%…read moresure he knew what the problem was based on my description. I called the manufacturer and they initially thought the part could be covered under warranty. Mika was willing to help facilitate the repair and charge for the labor only. Eventually, Pro Appliance supplied the part and replaced it in a couple hours. Works as designed now. Great service and quality!

Our dryer stopped drying over a weekend. Mika responded quickly and then came out on Monday to…read morecheck it out. He took his time to assess it thoroughly. Needed to get the parts and he returned on Wednesday and finished the job efficiently. He was easy to work with and extremely conscientious. Would hire him again in a minute. Oh and the dryer is working great.

I John B laundry…read morerepairs came here on time and fixed my dish washer.He did a timely repair. I appreciate everything about John Laudrey Repair.

He was very rude over the phone. He actually laughed at me when I asked to repeat the charges…read morebecause I wasn't grasping how he charged. Not professional at all. Don't waist your time!!!

It's 9 years since my initial review, and since then A&M has repaired and even replaced a few…read moreappliances (most recently, our disposal and 18 year-old dishwasher). We have been satisfied with every project. Prices are always fair and reasonable, and service is always timely and comprehensive.

Our refrigerator died just a few days before we were scheduled to leave on vacation and our repair…read moreperson recommended A&M Appliance. Our repair person (not affiliated with A&M) called A&M to find out if they had the brand/size refrigerators available for us to purchase and they did so we went straight there. A&M had refrigerator models ready for us to look at and within minutes, we had our questions answered, we paid for the refrigerator and delivery was scheduled for the SAME DAY at NO ADDITIONAL CHARGE!!!! AND THEY ALSO TOOK AWAY THE OLD REFRIGERATOR AT NO CHARGE TO US!!!! I've never had a better, less stressful purchase of an appliance! Thank you Wayne and Jean!! In case you are wondering, A&M is not like some of the other stores, they do not have a fancy showroom, but they have great products, competitively priced and FREE delivery and FREE removal of your old appliance. You can't beat this! And best part is they don't try to sell you things you don't want. And about the delivery. The two gentlemen came within hours of our purchase to first remove our old refrigerator and then deliver and completely set up our new refrigerator. When they left, all I had to do was put our food back in. They were careful and respectful of our home, making sure they didn't scratch the walls, cabinets or floors. And when the new refrigerator was in, they made sure it was balanced and level and the protective film inside and out was completely removed. I have purchased appliances from others and that is not the case! I've had to do that myself! And before they left, they showed us how everything works. I can't recommend them enough!

Purchased a refurb refrigerator with a two month warranty. Refrigerator stopped working after a…read morecouple of weeks. They have promised to "look" at it multiple times and never showed up. Now they are ignoring calls and text.

RUN, DON'T WALK AWAY FROM THEM! This company sold my elderly mother a $450 refrigerator that does…read morenot work. They promised and advertised a Maytag refrigerator with a working ice maker. My mother clarified with them, via Facebook that the model they had listed was the EXACT model she would receive. When they arrived they had a KitchenAid fridge. My mother said that it was not the fridge she had purchased, but they talked her into keeping the fridge, saying it was an upgrade. After adjusting all of the settings she found that the freezer was not keeping items frozen, and the ice maker did not work. The item was sold with a two-month "guarantee" and when my mother asked for them to fix it or give her the money back and take the fridge away they originally told her it would cost $125 for them to come and fix (!). She said she could not put additional funds into repairing the item (since it was not as advertised and promised). Only after we threatened a civil suit did the owner claim that he would send someone to fix it on the 18th. Less than an hour later he blocked her on Messenger. She is mostly deaf and the owner does not speak English so any hopes of resolving it via telephone are impossible. I feel like he made his intent clear when he blocked her, however. Please note that the "positive reviews" are from the owner and friends and family. This "company" is a 100% rip off, preying on people that are good and trusting and taking advantage of them.

$130.00 just to come out to the house. Doesn't include parts and labor. I don't call that…read morereasonable as advertised. And I'm in the same city.

My refrigerator was having temperature issues, so I called WSH to come take a look. They came and…read moretold me I need a temperature gauge. We scheduled the install which was not in-expensive, and after a day the same problem persisted. They came back to look at the fridge again and then told me I need a condenser. We scheduled that service, and then after some additional due diligence they told me that I now actually need an entirely new circuit board. I subsequently had them install that, and after another day the same problem persisted. They then came again and told me I need a new seal and a part for the door. After about a week the same problem persisted. The owner was not willing to guarantee his work. He did keep sending them back to trouble-shoot the issues, however I did have to pay for the majority of the parts and labor with the exception of the last install. I spent just under $1,000 dollars and I still have a broken refrigerator. I would not recommend this company; they don't guarantee, and they rob their customers. Absolutely terrible!

We don't buy our appliances often if we can help it so when i went to look for a new fridge it was…read morea once in teh next ten years type of thing (or at least I hope) however despite that I had a tight budget. I recently had to replace our water heater which flooded the house during vacation, the over oven microwave which kept spinning but didnt heat, and then when we removed it we found the kitchen would need some work too so IKEA cabinets here I come. The fridge was having minor issues with water pressure and filtering it at a normal rate into cups or in the ice maker. SO we had to shut it off and really what good is a fridge when you have 4 kids if it wont provide water? It's really not ideal. They just refuse to fill up the filter jug after they use it and then put it empty back in the fridge leaving the fridge half open as they scan for a rogue bottled water left from someones takeout. SO I went in search of a new fridge. They can be $300 or $10,000. I wanted a $10k fridge for $300 if possible. That is how I found Patron. They sell gently used and recently repaired or brand new fridges from store closing sales. They have a small storefront on a main street in Lawrence which is worth going to since Tripoli Bakery is nearby and they have vegan italian pastry. SO I took teh drive up there to investigate. Originally I was looking for another appliance store nearby but they did not have what I needed and I did a yelp search when I got back into the parking lot. Patron was a few blocks away, Ill try it before the day is a loss (minus pastry). I walked in and the person who worked there was a younger woman, very tall, very nice. She was inundated with phone calls as they also do repairs. She showed me around and helped me measure but a 33in fridge with a separate kid drawer or snack door is like looking for a purple unicorn. They supposedly exist but they aren't anywhere when you go to find them. So she directed me to the warehouse which was a few minutes down the road on Union street by the COVID testing site. If you are not adventurous this probably isn't for you. I was so excited. A HUGE warehouse full of appliances and I could pick whatever I wanted and the owner Diego would discuss it with me. I started snaking through and I came upon so many that I liked but alas they were all 36in. I called my husband and said we are going to need to redo the whole kitchen this time. I am getting a bigger fridge. He was cool with it. I found a 5 door/drawer fridge by Frigidaire that I had seen before and dreamed about. It was a scratch and dent with a fan that needed repair. They could have it ready for me in a few days. They could deliver for a small fee because I was pretty far away (usually its free nearby) and I was sold. $900 for a $4000 fridge. That is right.... 78% off. BTW they have subzeros and basic fridges as well. So many options (say this in the voice of step brothers "so many activities")!!! So I left a deposit the rest would be Cash on Delivery (COD... like 80s commercials that said no CODs for all those toys you had to be 18 to buy). It also came with a warranty 3-6 months depending on the one you buy. Domingo will come out and fix it if there are any problems. Delivery was $50 and included setup/install. I was so excited. Domingo said it'd be Thursday or Friday. I thought that was too good to be true so I explained I was flexible and he could take his time (i shouldn't have said this) but he insisted Thursday or Friday. I called on Thursday to see if they were coming. No dice they would come tomorrow the phone voice informed me. Okay great. Friday came and went and I panicked. I drove there they said they would come Saturday that the fridge deliveries were immense and they couldn't fit it on the truck. OK Saturday 12noon. No worries. Noon comes and goes. I drive back to the warehouse. Domingo is there and explains he just reprioritized because i was so flexible. This is where my attempt at flexibility became miscommunication. SO then they loaded it up in his personal pickup and they drove it to my house and carried it inside, set it up, took their cash and headed home. The experience was overall a good one. The store staff I dealt with was always top notch and amazingly kind. The warehouse crew also was wonderful. The delivery could've gone better but it was an issue I feel like I started so I give them some slack on that. Would I go back in the future YES would I request delivery when I live this far away probably not, local delivery only is probably a better choice. So far the fridge is great and I am really happy with it. We have a 3 month warranty and hopefully I don't ever need it. Tip: always go in person always handle everything in person it will make you feel more confident with an otherwise untraditional appliance purchase. Value is threw the roof! It's worth it.

Highly recommend!! Was expecting to have to junk our old washer but Mike came (when he said he…read morewould) and was so nice and very professional and diagnosed the problem, replaced the bad part and got it working again. He also noticed that the agitator was broken and we were able to replace that as well. Washer is better than it has been in years. His charges were very reasonable and the whole thing was a pleasure. Don't remember the last time I said that about a repair call!

Wouldn't hesitate to recommend ! Called Mike on a Monday morning at 8. He was at my house at 1…read more (2 hour window was 12-2) Broken door on oven, ordered the parts while he was here and was back Wed afternoon). Fast, reliant, reasonable and THANK YOU !