We had a good experience with Mass Appliance Repair. Our fridge died Wednesday night and when I called Thursday they were able to come out Friday morning. Repairman was friendly and professional and said we needed a new motherboard, so they ordered a new part and scheduled to come back on Tuesday. The part didn't come in, so they called about a half hour before our Repaie time to reschedule. (Would have been good to get a little more notice, but apparently parts are delivered 10-11am so they really were seeing if the part would come in. ) Rescheduled for he next day same time. The repairman, Mark, was delayed by traffic and arrived about 2pm, but had called twice to give me updates on arrival time, so that was all very satisfactory. He came, fixed and was done in 15 minutes. read more

showed up on time appeared very honest, went right away to pick up the part. Said he knows exactly what's wrong with it. I was impressed.

Mark our repairman fixed our 25 year old broken Dryer in record time. Very knowledgeable and was on time arriving at our home for the service call. Could not ask for a better customer experience. Thank You to Mark and Mass Appliance. Will definitely use there service again. J A Spada read more

Mark accommodated changes in my schedule on short notice and kept me in the loop for his expected time of arrival. He diagnosed the problem with our stove ahead of time and had the right parts with him. No shady business with what was needed and how much it would cost. He fixed the problem we had called about, as well as some other minor inconveniences that we had just learned to ignore. The final price was reasonable and fair. A pleasure to deal with, and I am glad we found his business. read more

Horrible experience. I called Mass Appliance because they were close by and the google ratings seemed good. Scheduled a Saturday appt to repair my leaking dishwasher and was a no show. Called the technician and it was the owner. He said he didn't know he was scheduled to come & look at my appliance. He came anyway. He looked at my dishwasher and said the part I need is back ordered and would have to have his guys call other service companies to see if they have the part sitting on the shelf and charged me $200. No receipt. He was at my house for 5 min. A week goes by and no news about locating a part. Another week and I called 3 days in a row, speaking to the same person, Bob, who told me the same story every day. We're understaffed and I need to talk to the owner. On the third day, I politely challenged Bob that he's been saying the same thing every day. He apologized and still said the same thing: we're understaffed and I need to talk with the owner. I called another appliance repair company and within 1 week and 2 scheduled visits, my dishwasher was fixed. Learn from my mistake. Don't call Mass Appliance. Call Mr. Appliance if you want courteous service and the work done right. read more

I am so happy with the work Mark did for me. He was efficient effective neat and fair priced. He went out of his way to get the appliance I needed as fast as possible at the best price. He installed and disposed of my old machine. I would not call anyone else going forward. So glad I found him! read more

We've had Mark come to the house twice now. Each time his work was great. Appliances were taken care of quickly and efficiently. He's here when he says he'll be here. His prices are fantastic when compared to other repair dudes in the area. His delivery guys are pleasant and conversational. I am giving him one star because when he got angry that his employee didn't answer the phone he said he was listening to "fa**ot country music" too loud to hear his phone. If you arrive at the house of 2 women who you know own the house together would you refer to something/someone with a homophobic slur? Not if you had half a brain in your head. I have several other appliances that will need repair over the next couple of years, I will be calling a different repair dude. Sadly I will not recommend him ever again, and I have already recommended him to several people. read more

We were initially very happy that Mark came relatively fast and returned with the part in a just a few days. Unfortunately as soon as he left, the first time we ran our dishwasher it leaked all of the floor and down to the basement. He has made and not shown up for several appointments. He has had some other emergencies that have come up, which is fine except that now he hasn't responded to us in over a week. So we need to start over...... read more

Let me state up front, what an awful experience. I ended up using a different service which could not have gone better. Will leave an offsetting excellent review for them. The details... Faulty refrigerator (would not stay cool). A quick search on Google for "appliance repair near me" on Saturday yielded some results. Decided to call Mass Appliance because it was near the top, open and nearby. Made an appointment for Monday with a two-hour window. Turns out my girlfriend needed to reschedule so it was changed to Wednesday. Wednesday rolls around and no show, no call. Called them again Wednesday night to see what happened and the "no show" as blamed on their communication failure. They thought it was already fixed (not sure why, no invoice was written and certainly no payment made). Rescheduled again for Thursday (another two -hour window) and again, no show, no call. Bottom line, several phone calls made, two appointments blown, and 4+ hours wasted waiting around. Called a top-rated repair service Thursday late afternoon and it was fixed within hours. Moral of the story? Use Yelp and trust the reviews! read more

Saturday: Called 800#. Seemingly very helpful technician scheduled appointment to diagnose subzero refrigerator on Tuesday indicating he was taking the job in Boston b/c they were "subzero experts" Monday: 5:20pm: Called to cancel visit, citing owner did not want to take job in Boston. Please note the call time - after the close of all other businesses giving us no option but to start again tomorrow. Called him back moments later to get further explanation - 'too busy' & 'doesn't like to go to Boston' adding 'last 2 subzero jobs were referred out to Clark in Milford, MA. Moral of the story: If you live in Boston &/or you have a subzero fridge &/or you want to depend on a service provider, DO NOT CALL Mass Appliance Service in Beverly, MA. read more

been wanting to replace my 13 year old refrigerator for years. This morning, my husband and I made a call to Mass Appliance. They called us back almost immediately and quoted us for a bottom freezer refrigerator. I wanted to go to our local Sears outlet and check out options to buy brand new. NOT EVEN CLOSE. We called at 8 AM and had a fantastic refurbished fridge in our house by 2 PM. Not to mention the ENORMOUS amount of work and elbow grease it took to get the behemoth we had out of our house. Mass appliance supplied us with a funny guy who had no problem getting that beast out of our house. This is my first time with Mass Appliance, but I have friends who have gone through them in the past . A 100% satisfactory experience, from my own experience to my friends' experience. I would proudly recommend anyone I know to buy their appliances here. read more

I needed my gas oven looked at. The oven had stopped working. Mark came over and the part was replaced in a very short time. Thank you

Mark and an assistant came when they said they would & immediately diagnosed my refrig motor failure. Mark installed a motor that he had in his well-stocked truck in my older refrig & cleaned up. He was professional, personable & skilled & charged a reasonable rate. I recommend Maa Appliance Repair. The negative reviews are old. read more

Stole our money! Came by, assured us they could fix our appliance but had to order parts. Took $200 deposit and we never heard from them again. Called multiple times, finally got someone who said they'd have the owner call us back - never got a call. It's been months and they basically vanished with our money. read more

The reviews for Mass Appliance are all either 5 stars or 1, and after buying a washer and dryer from them, I know why. When we first called to buy a washer and dryer, they delivered within 2 days and installed, and we saved a ton of money. I would have given them 5 stars, too, if that were the end of the saga. But it was just the beginning... Or washer wasn't getting hot water, and we were told it was an issue with the pipes. We had those checked out by our PLUMBER LANDLORD (I'd say that counts as an expert opinion, wouldn't you?) and he said it was definitely the washer. We have been wrestling with Mass Appliance SINCE AUGUST to get a new machine. Same as the other reviews here, they schedule a time and don't show. Unending excuses. It's happened at least 3 times now. My husband finally sent a letter giving them until Nov. 4th to replace the machine that we bought "under warranty" or we're taking legal action. I'll let you know how that one goes.... STAY AWAY FROM MASS APPLIANCE! You might save a few hundred initially, but you'll waste an absurd amount of time and energy just trying to get something that works. read more

This place is a complete joke. They posted an ad on Craigslist for a coin operated washer and dryer, $400 each. I bought the machines and when they delivered them they said they would have the coin boxes delivered to me and installed within three days. Well, three days turned into a month! The only reason they actually delivered the coin boxes was because I called them practically every day for weeks! Not only that, but when they installed the coin boxes, they did not install them correctly because there were no coin box extenders to actually attach them to the electrical mechanism of the machines so they were non-functional. I called and told them that the coin boxes did not work, and they said someone would "definitely come this week." It is always the same runaround bull*$&t with these guys. They make up ridiculous excuses every time you call and they sell you broken non-functional appliances. I had to pay Cambridge Appliance to come over and fix the mess these phonies left for me. STAY AWAY FROM MASS APPLIANCE!!! read more

Freezer not working but fridge works perfect.was told had Freon leak and was junk.1 month later same thing so if the Freon was leaking it should have died completely by no and all Freon should have leaked out and for this info they charged 75.00. don't call them read more

Mark Charland came out at 6PM on a Friday to accomodate our busy schedule. He was personable, knowledgable, and very skilled in everything he was doing. He fixed my washer, my dryer, and the garbage disposal ery quickly. No problems whatsoever and I would be happy to recommend him to anybody. read more

Horrible service for a Bosch dishwasher. They came 3 times. Did not commit to appointments. Replaced pump and head unit. Nothing worked. I wish they told me that they didn't know how to fix Bosch appliances. read more

They came, they diagnosed, they ordered the part, they installed....with a smile on their face and very friendly. What more do you want in a team that repairs your appliances? read more

Very disorganized. Setup an appointment to come repair a washing machine and they never showed up. Called them again to reschedule and was told they would call me back and never did. I own/manage 50+ properties in the city and was appalled by their lack of professionalism. Would not recommend. read more

On Friday afternoon Mark was able to schedule a call to repair my fridge for Monday. He showed up and repaired the fridge within 45 minutes and included a year warranty. Mark was very knowledgeable and professional. We will use Mass Appliance again. read more

Excellent customer service! My refrigerator wouldn't get cold and I called 4 different places only to be told that the soonest someone could come out would be 6 days later. I called Mass. Appliance Center and Mark came out a few hours later. He was not only personable but quick, efficient and reasonably priced. I will definitely call him in the future. Not to mention he braved the Salem Halloween traffic to save the day! Thanks Mark! read more

Came to fix dryer just before Thanksgiving, gave them $75 deposit on part, which they ordered and then said dryer could not be fixed. Have made dozen requests for return of deposit on part. Person answering phone says not his job, will relay message to Mark owner. Never heard from Mark, keep calling and getting: "Check in Mail", "Mark writes checks on Sunday, should have check next week" and on and on. It has been 2 months with no return of my money. read more

IF YOU VALUE YOUR SANITY DO NOT EVER CALL MASS APPLIANCE IN BEVERLY MA FOR ANY REPAIR. EVER. THEY ARE THE WORST, MOST UN-PROFESSIONAL COMPANY I HAVE EVER DEALT WITH. ONLY CALL THEM IF YOU WANT TO BE LIED TO, IF YOU WANT YOUR PHONE CALLS NOT RETURNED OR YOU ENJOY BEING EXTREMELY FRUSTRATED. Called on Tuesday 8-4-15 and scheduled an appointment for Wednesday 8-5-15 between 12 & 2 PM. They arrived at 2:30 PM. They diagnosed that we needed a new motor. They would return on Thursday 8-6-2015 between 3 and 5 PM to finish the job. On thursday 8-7-15 "Marc" the repairman returned at 5:30 PM, put in the new motor but noticed he needed another "part" to complete the repair. He said he could not come back on Friday because he was out of town, but promised he would be back Monday Morning 8-10-15 at 9 AM to complete the job. I should also note that "Marc" the technician left behind his "work order" book behind. The work order book contained sensitive/private information about other customers behind when he rushed out. This reckless, sloppy mistake exposes other customers private information. Monday 8-10-15 arrives. "Marc" does not arrive at 9 AM and does not call us to let us know he wont be coming. I call "Mass appliance" who informs us the "part" has not come in. They were waiting for the "Part". This is fine, but the professional thing to do is to call your customer and inform them of the delay. We are upset and do not understand why they do not have a "part" on a monday that was ordered four days earlier on thursday evening. We are told that the repair will be done Tuesday 8-11-2015 and they will call back with an appointment time. They dont call. Tuesday 8-11-15. Mass Appliance does not call us, so we call them again. When they answer they seem irritated "I told you I would call you back when we got the part guy". I explain that we were promised by "Marc" a repair for Monday morning at 9 AM and we have only received excuses since then and have never been given an explanation or any realistic timeline for repair. I tell them we need the repair done today, I am told they will call back in 15 minutes. Two hours pass and I do not receive a return phone call. In fact, they choose to call my wife's cellphone instead of my own. Likely because they know I'm upset. They tell my wife "Oh your husband seemed upset and we thought this would be better". Awful, Horrendous professionalism. Mass Appliance informs my wife that they will either be there today at the end of the day if possible but definitely tomorrow morning before 12 PM. No apology. No acknowledgement of wrong doing. They also inform my wife that they will call us back to let us know what time they will come tomorrow. Ofcourse, they do NOT call back. Wednesday 8-12-15. At 9:04 AM I call Mass Appliance. They explain "oh i didnt think you needed a call back yesterday since I said we would be there today". Right, but YOU said YOU would call US back and you didn't. No apology. I explain that my wife needs to schedule other health related appointments. You need to schedule a time to be here to finish this job. They say they will call us back in 15 minutes. For once, they do call back. Ofcourse, Mass Appliance does not live up to their promise again. They now say that they will come to our house between 3 & 5 PM today. 5:30 PM arrives. No call. They never show up. We call and ask When they are coming? In Mass Appliance fashion they said they would call us back in five minutes, they do not call back. Another day has ended and my washing machine is STILL not repaired. I call Mass Appliance and warn them "arrive at my home before 10 AM. or we will call someone else". They call back and say "we will be there at 9 AM tomorrow". Thursday 8-13-15. 9 AM. I call Mass Appliance at 9 AM to confirm. They make excuses about car trouble. Mass Appliance doesnt show up until 1:30 PM. They fix the motor but now notice a hub bearing need to be fixed. They plan to return friday. Friday 8-14-15- 9 AM Mass Appliance calls us and says they have the hub part and will do their best to come today,they dont. Monday 8-17-15- Mass Appliance calls us The "part" they had friday they suddenly dont have it anymore. WHAT IS WRONG WITH THESE PEOPLE!?!?!?! To wrap this up. After two weeks of lies and broken promises. The washing machine is finally fixed Wednesday 8-19-15. My appointment was at 9am they didnt come til 4PM Look folks, im a reasonable person. Im not an entitled jerk. My wife is disabled and we went over two weeks without a washing machine, a real health issue for my wife and family. What is most upsetting is a lack of honesty and lack of response from Mass Appliance, it really hurt us. If they were Honest with us and up front we would have been able to cope with the lack of a timely repair. I simply , cant stress this enough...DO...NOT...EVER...CALL....MASS...APPLIANCE...for ANY...REPAIR PS- The only thing Mass Appliance did on time was cash the deposit check!!! read more

I am pretty good when it comes to keeping up on the house and putting things back together myself, but appliances are not my thing . So I thought my refrigerator was toast . Mark was the service tech who came over to check out my warm frig. He was great . Experienced, confident, clean and complete. We take for granted our subtle little luxuries in life. A cold frigerator being one of them ... read more

Came to repair washing machine, installed used parts and charged me for new, a few days later it wasn't working again, said it wasn't the fault of the used part, had to replace again, wanted to charge full price for second repair. Would never use these guys again. read more

Mark and Ben were great!! Fixed my garbage disposal perfectly and quickly! Such nice honest people to work with!

Mark was great! Was able to come out in a day, whereas other places couldn't even manage to return our call. Fast, friendly service, got the job done at a good price! read more

Mark fixed our washer the same day he came to look at it. Quickly diagnosed the problem, picked up the part and had me doing laundry again in no time. Would certainly call him again! read more

Mass Appliance Repair was fantastic! I own a 22 year old commercial grade oven. The pilot light would not stay lit. A previous repair person charged me for a repair but did not fix the oven. Mark knew how to repair the oven. He was able to order the parts needed. Now I have a working oven. I thought I was going to have to replace the oven, but Mark's expertise saved it. He is a one man show with Bob....the one who books the appointments. They were both professional, courteous, knowledgable... I would not hesitate to call them again when needed. read more

the only thing that I was NOT impressed with was I had to leave my job early 2 days in a row because they said they'd be over at a certain time & didn't. one day they didn't even come. but when they did finally come.... we now have a working dryer. read more