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    Douglass Appliance Center

    3.9 (25 reviews)
    Closed 9:00 am - 4:00 pm
    Updated over 3 months ago

    Services - Douglass Appliance Center

    Appliance repair

    Douglass Appliance Center Photos

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    8 months ago

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    2 years ago

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    3 years ago

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    16 years ago

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    8 years ago

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    8 years ago

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    5 years ago

    They have been a pleasure to work with on several occasions. Fair pricing, great follow up services.

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    6 years ago

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    14 years ago

    The best customer service in MA .From sales to the install crew

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    10 years ago

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    11 years ago

    Just bought a new stove. Very happy. Best service ever. The employees showed up on time, and were easy to communicate with. Thanks!

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    8 years ago

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    14 years ago

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    11 years ago

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    13 years ago

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    15 years ago

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    10 years ago

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    9 years ago

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    Ask the Community - Douglass Appliance Center

    Review Highlights - Douglass Appliance Center

    First time out, they said they couldn't find the problem with the stove, but fixed the refrigerator quickly and professionally.

    Mentioned in 3 reviews

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    Adam's Brand Appliance Repair - Viking Cooktop repair

    Adam's Brand Appliance Repair

    (22 reviews)

    Requested repair for my Samsung gas oven that wouldn't heat up. Adams Brand reached out quickly and…read morescheduled an appointment for less than 24 hours later. Nick showed up on time, was polite, efficient, knowledgeable and customer service oriented. Should the need arise I wouldn't hesitate to call them again and/or recommend them to family or friend.

    Had Adams attend to a dryer problem and was very disappointed with the value of service provided…read moreand also the service technician who was on the phone on a private call during the repair rather than focus on the job. The price point is too high. The initial diagnosis price $99 was supposed to be deducted from the actual price and that did not happen and was not reflected in the invoice as well. One the technician open the dryer you are left with no choice but to go with the repair. My issue was very minor with a squeaking dryer idler wheel and that was replaced and oiled, and I was charged almost $420. A dryer idler pulley which was $7 was priced at $120. Labor $250 to replace it and another $50 for cleaning the dryer. And the technician instead of doing his work was more intent on talking and distracting the situation. Only plus point was the prompt dispatch of the technician. Apart from that I would advise customers to check and ensure that your price is right and not get charged for simple replacements. I went by the great reviews and wanted to try Adams but the price point and lack of transparency and the technician left me with a bad customer experience and would make me think twice to call them.

    Mr. Appliance of Salem

    Mr. Appliance of Salem

    (25 reviews)

    Had a great technical person our house to fix our stove He…read morewas very nice an knew what the problem Thank you

    Mr. Appliance of Salem, your response misrepresents the facts of what happened…read more You diagnosed a cracked water valve, charged a $150 diagnostic fee, and then performed a nearly $500 repair to replace the valve. However, the moment your technician left, we ran a test cycle, and for the first time ever, the washer emitted an ear-splitting grinding noise--a noise that was not present before your repair. When we IMMEDIATELY called you back, you sent someone to inspect the issue. Instead of acknowledging the possibility that your technician either missed something during the diagnosis or caused an issue during the repair, you took the stance that this new problem was completely unrelated and required an entirely separate chargeable repair. Had this noise been present prior to your visit, we would have mentioned it--because it would have been impossible to miss. The fact that it began the moment we first used the machine after your repair should have prompted a second, more thorough evaluation on your part. Instead, your company refused to take responsibility, offered to remove the valve installed and issue a partial refund (while still keeping the $150 diagnostic fee for a misdiagnosis), and provided a coupon for future services--as if we would trust you with another repair. Your diagnostic process either failed to identify all underlying issues with the washer, or your repair coincided with the onset of a severe new problem, and your refusal to stand behind your work has been frustrating and costly. This is precisely why I left the review--to warn others about your incomplete diagnostics, inflated repair costs, and lack of accountability. If you truly regret this experience, you would refund the entire amount paid for your misdiagnosis and failed repair rather than doubling down on a misleading defense.

    Pegas Appliance Repair

    Pegas Appliance Repair

    (23 reviews)

    Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

    *First time customer review* Azamat at Pegas Appliance…read moreRepair Immediately responded to my project request in yelp. I have only used the project functionality once before but ended up using someone else. My normal repair go-to did not pick up the phone so I thought why not? They literally responded in under a minute. What's that saying the early bird catches the worm? Normally, I check out the business and see how many reviews they have do a little research but I was in a hurry so I asked how much and when they could come for a refrigerator repair. They said they could come the same day, And the price was right comparatively. (Diagnostic fee is 95$ which will go towards the repair cost.) There was some back-and-forth about when they could come and we decided on the next day. Adam showed up on time, was very polite and fixed our issue! Our Refrigerator had a lot of condensation and it turns out the fan was not working. He could've just said we needed a new fan and charged us for it, but he went beyond that and went through the back panel and noticed there was something unplugged and then the fan started working in our refrigerator is working great! I have so much respect for honesty and integrity. I highly recommend using their service I believe from the other reviews that they are a new service and they deserve all the new business! Finding trustworthy repair services can be hard and I'm glad I found Pegas and will absolutely be using them in the future, and you should too!

    Douglass Appliance Center - homeappliancerepair - Updated May 2026

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