I called to inquire about a repair. Jonathan asked what the issue was with my washing machine, I…read moretold him. He said he would come and do a diagnostic test. If he did the repair, the diagnostic cost would be removed from the total repair cost. After the test, I told him it was OK to order the part and make the repair. In 2 days he had the part from the distributor and made the repair. He was knowledgeable, professional and very courteous. After the repair was made, he remained for an entire wash cycle, which was 30 minutes, very concerning. Everything was fine and after three washes, my GE Washing Machine operates perfetlly. I would rate IPlushop and Jonathan very highly. I've told my friends if they need an appliance repaired, I know just the right person. Allan - Saugus MA

Run as fast as you can in the opposite direction. Crooked as they come and no English. Came into do…read morean assessment of a non-working LG Dishwasher on behalf of AFC Home Club. Has his buddy translate to me that the motor is not communicating with the drain pump i.e. motor needs to be replaced. So I am happy, right! Guess what he puts in the report - manufacturing defect of drain pump. Of course AFC Home Club is very happy to tell me that manufacturing defects are not covered by warranty. And keeps Mr. Jonathan Texeira of Iplushop on their list of preferred techs.

Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

they will go above and beyond to assist even a random customer. I was in a time limited situation,…read moreleaving the area that day. My refrigerator was down. I needed to do something immediately. Douglass helped me troubleshoot then found the part nearby. They enabled me to pick up the part at a wholesale only warehouse. All at no profit, using their name. Got it running that day thanks to their help. Nice.

Had our new washer and dryer "installed" by your guys. First off he was a complete a$$ to us and…read moreapparently it was our fault that he was running behind. He did such a horrible job that he actually took a chunk out of our freshly put up dry wall because he was in such a rush. We couldn't take him doing anymore damage so we im told him to stop. They don't even fit correctly!! I can't put into words how upsetting this is we would have much rather have had us do it ourselves. Do better.

Great work, very thorough. Friendly and professional. Will use again. Easy online appointment…read morebooking

Top-notch five-star service from start to finish! Our Whirlpool dishwasher stopped working and we…read morerandomly chose 1st Choice since it was a local company. So glad we chose them! Alfredo diagnosed and repaired the issue quickly and efficiently. In addition, he and Rose exemplify the true meaning of "customer service" with their friendly and professional interactions and fully satisfactory outcome. 1st Choice is now our first choice for any appliance repairs that we will need in the future. We highly recommend them to anyone seeking superior appliance repair!

Great work! They communicated clearly throughout the project. Worked hard all day to replace my…read morebasement windows and exterior door. Very happy with the results. Looking forward to working with Trusthub again in the future!

This was the second time I hired Trusthub and once again they exceeded my every expectation. This…read moretime I needed a louver folding door repaired because the door is part of a pair that have an unusual length and width. There are no available replacements in that size and I did not want to pay good money for a mismatched, off-center pair that Home Depot was attempting to foist on me. Myklos saved the day amd with much care and ingenuity put the slats back in place and replaced a missing slat with a clever fix. Honestly, it looks like it was never broken.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Washing Machine wasnt draining. Vince came today on the holiday and troubleshot the issue…read moreultimately diagnosing a faulty pump. He had a pump with him as he asked for model number when I called. The machine was fixed pretty simply and he was very friendly and provided some suggestions to avoid potential issue again. Great first experience and highly recommend. Price was a tad above what I expected but worth it for sure.

Our old cooktop stopped working. Vince sourced hard-to-find parts and made the necessary repair…read more(saving us the big cost of a new cooktop). Service was effective, fast, and friendly! Cannot recommend ASAP highly enough.

5 STARS Greg is…read moreamazing and is very knowledgeable What I don't understand is how the customers have left poor reviews? Let's first talk about the pricing, YOU GET WHAT YOU PAY FOR!! any vendor you call will have a trip charge. He is always on time and his communications are very detailed. Now that being said, I will ONLY use A+ every time. I have used A+ several times and Greg has been able to fix all my issues. Greg... your amazing!!! THANK YOU

Absolutely terrible service. Way over charged, was SO loud, intense and over the top that…read moreliterally everyone was on edge while he was there. Worst part, he decided to climb up onto the counter that we have above the washer and dryer and broke it in half. He just shrugged about it, so not only did he say overcharge, act like an ass while he was there, but he also caused damage that he refuses to fix. He just yelled and screamed at me. Called me "darling" in a condescending way and refused to let me get a word in edgewise when I told him I was concerned and upset about the damage he caused. Absolutely terrible service!

This company came out after two other companies had looked at my system. The other companies told…read moreme to get a whole new AC system installed, to the tune of $20k. ABC was easy to contact and was very responsive. He visited my house and did a thorough job of troubleshooting the system. He was able to find that the system needed a small electrical repair and that everything else was in fine working order. Highly recommend!

very responsive and knowledgeable on a wide variety of appliances. Will use again for any repairs!read more

Requested repair for my Samsung gas oven that wouldn't heat up. Adams Brand reached out quickly and…read morescheduled an appointment for less than 24 hours later. Nick showed up on time, was polite, efficient, knowledgeable and customer service oriented. Should the need arise I wouldn't hesitate to call them again and/or recommend them to family or friend.

Had Adams attend to a dryer problem and was very disappointed with the value of service provided…read moreand also the service technician who was on the phone on a private call during the repair rather than focus on the job. The price point is too high. The initial diagnosis price $99 was supposed to be deducted from the actual price and that did not happen and was not reflected in the invoice as well. One the technician open the dryer you are left with no choice but to go with the repair. My issue was very minor with a squeaking dryer idler wheel and that was replaced and oiled, and I was charged almost $420. A dryer idler pulley which was $7 was priced at $120. Labor $250 to replace it and another $50 for cleaning the dryer. And the technician instead of doing his work was more intent on talking and distracting the situation. Only plus point was the prompt dispatch of the technician. Apart from that I would advise customers to check and ensure that your price is right and not get charged for simple replacements. I went by the great reviews and wanted to try Adams but the price point and lack of transparency and the technician left me with a bad customer experience and would make me think twice to call them.