Steve installed a central vacuum system into my 30-year old 2-story cape with a hide-a-hose unit in…read moreboth floors. Having wanted a central vac system for almost 40 years since I first saw one in my college years, I have found it to be well worth the wait. I am beyond thrilled with how well it works & how easy it is to use - even several times in a day sometimes. I can pull out as much or as little hose as I need, vacuum away, then it self retracts inside the wall when I'm finished. Unbelievable. Wish I had not waited this long to get it. Steve really knows the products. There wasn't a single question he couldn't answer. He's so pleasant to deal with. No high pressure sales. Quality installation. Best pricing of all the places I went to for quotes from Concord down into the Boston area.

My Dyson was fixed and cleaned in just one week! The owner was very friendly and knowledgeable…read more He called me back the next day to follow up on the repair. The vacuum belt replacement with the option of a full filter and container cleaning was just $99. I'm sure I will get many more years from my Dyson vacuum. I totally recommend servicing your machine at this place. When you use the directions to find this location, it takes you to a small neighborhood in town. The Vacuum Hospital is in a small shopping center on Rt 125 across from Market Basket.

Unfortunately, the microwave I was looking to purchase was not in stock. However, Diana was so…read morehelpful with showing me other models and provided me with alternative recommendations, even though I didn't buy from their store. Now that's customer centric! Thank you Diana!

they will go above and beyond to assist even a random customer. I was in a time limited situation,…read moreleaving the area that day. My refrigerator was down. I needed to do something immediately. Douglass helped me troubleshoot then found the part nearby. They enabled me to pick up the part at a wholesale only warehouse. All at no profit, using their name. Got it running that day thanks to their help. Nice.

A big "Thank You" to Craig from Richard's Appliance in Salisbury for the repair work he did on my…read moredishwasher this past week. Craig was right on time, was friendly, professional and had the problem taken care of quickly! He also gave me a "tutorial" on what caused the problem and how to avoid it in the future. It's nice to find someone who really knows what they're taking about! I'll definitely use Richard's Appliance in the future! Jack Smith

I called about having a garbage disposal replaced. Richard's said they could come out the…read morefollowing day but, 20 minutes later they were at my door. He was in the neighborhood and just wanted to take a look. It turned out to be a bit more complicated than a simple replacement due to the age of the older unit. "Nope" he said. "You'll have to hire a regular plumber." That was not what I would expect to hear in this day and age. He had a chance to sell me disposal and charge me for a bad installation job. Instead, he took the high road. He did not even charge me for a service call. Before he left I asked for the number of a good plumber. Without hesitation he had the name and number in my hand. I called the plumber and two days later had a brand new disposal up and running. The plumber did say he would have to make adjustments to install the new disposal but he could do it in about an hour. In 45 min I was writing a check and my problem fixed. THANK YOU RICHARDS. I will be looking to you for appliances very soon. This is service you CANNOT GET at the big box stores. Shop Local.

I can't say enough good things about Greg! He fixed our dryer & replaced our garbage disposal in…read morejust about an hour! Very prompt, professional, courteous and reasonable prices. I highly recommend Greg Foucault Appliance to anyone! I will not hesitate to call them again whem necessary!

Recommended Foucault Appliance to a friend and they were very happy with th eservice they received.read more

Today I went to Tri-City Sales in Ipswich, MA. To shop for new double ovens. It was a remarkably…read morepainless process! The woman we did business with is the sister of the owner (her name is Janet... ask for her!!) and she was very professional and competent. My parents had done business with her before and I was pleased to meet her. One of the big things that pleased me was that the disposable fee for my old oven is going to be less than $100 and the install is less than $300. I had gone to Doyon's in Gloucester earlier in the day and the quoted me $800 for the same service!! I will have my new ovens in less than two weeks. It will be great to have it done since I replaced my cooktop last year (took the gas out and put an induction top in).

"I had an absolutely fantastic experience at Tri-City Sales in Ipswich! I was in the market for…read morekitchen appliances and was immediately impressed by their huge selection. The staff was incredibly knowledgeable and professional. Chuck H was particularly helpful, patiently answering all my questions and guiding me through the different options without any pressure. Their expertise made a potentially stressful decision easy and straightforward. Not only did I find the perfect appliances, but their prices were great and very competitive with the big box stores. The entire process from browsing to checkout was smooth and efficient. It was easy to arrange delivery around my schedule. I highly recommend Tri-City Sales to anyone in need of home appliances! I will definitely be a returning customer."

Great service, great quality, amazing value. Better prices for parts for my Kirby vacuum than I…read morecould find online. They were also helpful in explaining how to replace the parts. The place is a gem so happy to have a spot like this in a world of planned obsolescence.

Mr. Macaulay is very knowledgeable, professional, kind and friendly…read more I brought 3 different vacuum cleaners to him over the years. I received outstanding customer service. Thank you for everything.

John is really knowledgeable and efficient, fixed my 10 year old air conditioning system. Runs like…read morenew. Have used multiple companies in the past, SW is by far the best. they never pressure you to sell you other like the other company does.

Hired this company to do a tune up at my house through a special they were offering to the hundreds…read moreof homes in my community. What a mistake this was ! They came and "did their service" which clearly states many things they're doing but explicitly - check capacitor - check drain pump They come and leave and say all is good in the same day. About a week goes by we get this absolutely foul inhumane smell in the house. After hours of searching we find our drain pump to be not working and overflowing causing the smell some how. Next to our existing drain pump is a brand new in the box drain pump and a brand new electric meter. We call this company to ask why this was left here and why we weren't informed there was an issue. We're harshly told that there was no issue and that they didn't leave that pump there and that's not their meter and that since we have a backup pump to swap the pump ourselves as it's our problem The brand new pump wasn't ours it was left there by the tech they sent out to do the "work". We're now left with some ruined carpet and water damage mitigation rental equipment on our dime due to their mess up. Now let's fast forward another week where our AC stops working. We of course call another company to come since this company is incompetent and of course the issue is the run capacitor that they got paid to inspect completely full to the top with a mouse family. Along with the capacitor issue they said they're checking the wiring and half the wiring in the capacitor cubicle is deteriorated and the insulation is at the end of its life. Attached is the solicited special and the status of the things they got paid to work on a week after we paid them

Updating this to say we used Superior Vent and Duct on the purchase of our second home. Couldn't be…read morehappier with their service again, 7 years later!

Had them come and install a dryer vent. They were here for 30 minutes after having to leave to go…read moreto Home Depot for flex duct and clamps. It was a 20ft run in an open attic. Charged me $900 for 1 hours work and only 1 person actually worked the other two stood around doing little to nothing at all. Claims it was a "difficult" install which is why they charged me so much. If it was so "difficult" I am sure it would have taken longer than 30 minutes to complete. Whoever Mark is ... he was never in the attic at all Erin did all of the work herself ....you are "upset" ????I was "upset"when I found out I was grossly overcharged. Erin my family members did not put the pvc pipe up there the builder did and you were told that.