I took my vehicle in recently for 60K tune up. I love the staff there! they are personable,…read moreknowledgeable and helpful. especially when you had a rough week. Paul Beukema, thank you for your compassion and helpful attitude. You really turned my week around and made my day. Thank you Park Place for treating us like family!

Don't come here to do oil change. They are now charging $270+tax for an oil change (as of…read more9/25/26). I have a coupon at Honda dealership for a $20 oil change w/free car wash, beat that Park Place Lexus! This is the most outrageous price gouge I have ever seen for a simple oil change. Never coming back to this place for service again they will rip you off!

Ok, this visit was much better than my last one…read more Safety Recall and Oil Change on my RAM, with only a 1.5hr wait. Not bad at all. Jake was my Service Adviser and he was excellent, he made the process quick and easy. Definitely a step up! Keep up the great work Frisco CDJR!

A Word of Caution When Purchasing a Vehicle from the Frisco Location…read moreI am writing this review in hopes that my experience will help the next person purchasing a vehicle from this dealership. 1. Do not leave the dealership without your paperwork. Make sure you receive either the flash drive containing your signed documents or printed copies of everything you signed before you leave. I signed an acknowledgment stating that I received a thumb drive, but I did not actually receive one. I left the dealership without copies of my contract and had to request my documents afterward. 2. Carefully review every optional warranty, maintenance plan, and protection product added to your purchase. Look at each item individually, including the price, coverage, length of coverage, cancellation terms, and whether it makes sense for your driving habits and needs. I later discovered that I had thousands of dollars in optional products included in my purchase. After reviewing the contracts, I ultimately requested cancellation of three of them and received a substantial refund that was credited to my auto loan. 3. Communication at this location was extremely frustrating. Reaching someone by telephone was often difficult. No receptionist consistently answered calls, and when I was given extensions, I often reached full voicemail boxes and couldn't leave a message. The most troubling example occurred when my phone and keys were accidentally locked inside my Jeep while it was running, and I was in the country out of state. I called the Frisco dealership for assistance and left a message, but I never received a return call. I then contacted the Plano location and was immediately assisted by two individuals. The difference in communication and willingness to help was remarkable. My advice to anyone purchasing a vehicle here is simple: take your time, read everything, ask questions about every charge, and do not leave until you have a complete copy of every document you signed. Buying a vehicle is a major purchase. Customers should not have to spend months afterward trying to obtain documents, understand charges, and get phone calls returned.

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

I took my car here for maintenance…read more The technician suggested a "multi-wheel alignment" and "cleaning the hybrid battery cooling intake filters." I looked up Toyota's official maintenance schedule and found that these two tasks were not required at my car's current mileage. My car didn't accumulate enough millage for these tasks. Of course I declined them. I would recommend that anyone who brings their car here for maintenance look at Toyota's official maintenance schedule first, so you don't have to pay for services too early.

I recently purchased a certified preowned vehicle from Sylvia Perez Hernandez with Sewell BMW of…read morePlano. It was a great experience. Sylvia listened to our needs, provided excellent customer service and she was fantastic to work with. I highly recommend Sylvia Perez Hernandez and Sewell BMW of Plano!

I bought my BMW 640i Gran Turismo from this dealership several years ago, and I've always received…read moreexcellent service. We recently came back to look at the new 2027 models, but unfortunately, they don't have any available yet. We took the opportunity to walk around and check out the current models, and it was a very nice visit. The staff were very friendly, knowledgeable, and informative. The dealership was clean and welcoming, and we really enjoyed our visit. We'll definitely be back when the 2027 models arrive!

I use Mercedes of Plano exclusively because of their outstanding customer service. Roland has…read moreexceeded my expectations on every visit. Great job to the entire team.

Chad as always, was great and just a pleasure to work with. Unfortunately I treat him like I'm his…read moreonly customer, but fortunately, he treats me like I'm his only customer! I would always go back to Chad anytime I need help with anything on my car and lately it's been a lot! Thanks Chad!

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Very poor customer service from start to finish . A first time customer and I'm very unhappy with…read morethe sales experience to the poor delivery the car was filthy had a whole oily handprint everywhere. Wasn't even touched in cleaning. I definitely would not recommend or make another purchase ever . Definitely not what I wanted

Almost two years ago, I purchased my 2025 Tahoe from Stonebriar Chevrolet. Leon Blackmon was my…read moresalesman, and he did a great job guiding me through the entire purchasing process, including helping me understand the warranty coverage. Recently, I noticed unusual cracking and tears in the leather on the driver's seat. Unfortunately, I was just outside the warranty mileage, and I thought I might be out of luck. Enter Lenah Eszlinger, Service Manager. Lenah went above and beyond. Rather than simply telling me the vehicle was outside the warranty mileage, she contacted Chevrolet on my behalf to see if they would still honor the repair under warranty. After about a week, she was able to get the repair approved, and my seat was repaired under warranty. That kind of customer service makes a lasting impression. From Leon taking care of me when I purchased the Tahoe to Lenah stepping up when I needed help nearly two years later, Stonebriar Chevrolet has earned my trust and my future business. I left as a very satisfied customer, and there is no doubt where I'll be going when it's time for my next vehicle. Thank you, Leon and Lenah!

JULIAN TRUJILLO - DEALER PRINCIPAL / MANAGER…read more 1-Star Review - Horrible Experience & Extremely Misleading Pricing I will be filing a complaint with the Federal Trade Commission (FTC) regarding what I believe was misleading/false advertising. I had an absolutely horrible experience at Stonebriar Chevrolet. I came into the dealership specifically to purchase a Chevrolet Tahoe they had advertised online at a certain price. I was ready to purchase the vehicle and came in because of the price they publicly advertised. When I originally sat down, I was told there was approximately a $2,000 dealer add-on. Then, after the salesperson went away and came back with the actual price sheet, somehow that $2,000 dealer add-on suddenly turned into approximately $8,000. I immediately questioned how the dealer add-on could increase by roughly $6,000 simply by bringing back the price sheet. At that point, I asked Edwin Espinoza to let me speak with a manager or somebody in charge because I wanted an explanation and an opportunity to resolve the situation. Edwin Espinoza told me there was no manager there that I could speak with that day. Based on what happened next, I felt that statement was completely untruthful because I eventually got up, went looking for management myself, and found the manager on my own. I should not have to walk around a dealership searching for management after specifically asking an employee to speak with someone in charge. That alone showed me the level of customer service I was dealing with. Unfortunately, dealing with JULIAN TRUJILLO, THE DEALER PRINCIPAL/MANAGER, made the situation even worse. Julian absolutely did not seem to care about resolving the issue. I explained everything--the online advertised price, the dealer add-on originally being approximately $2,000 and then suddenly becoming approximately $8,000, and the fact that Edwin had told me there was no manager available for me to speak with that day, yet I was able to find management myself. Instead of taking the situation seriously, looking into what happened, explaining the numbers, or making any meaningful attempt to resolve it, I found Julian to be extremely dismissive, stuck-up, disrespectful, and completely uninterested in helping. His attitude toward me was essentially that if I wasn't going to accept their deal, then I could leave. There was no effort to sit down and properly go through the numbers with me, explain why thousands of dollars had suddenly been added, or find a reasonable resolution. That is an unbelievable way to treat a customer who walked through the door ready to purchase a Tahoe and spend tens of thousands of dollars. What bothers me most is that I didn't randomly walk into this dealership asking for some unrealistic discount. I came because of THEIR advertised online price. Then I was initially presented with approximately $2,000 in dealer add-ons, only for that amount to suddenly become approximately $8,000 when the price sheet came back. I strongly recommend that anyone considering purchasing from Stonebriar Chevrolet take screenshots of the online advertised price before going in and carefully review EVERY SINGLE NUMBER and dealer add-on before signing anything. This was easily one of the worst and most unprofessional dealership experiences I've ever had. Between the pricing situation, Edwin Espinoza telling me there was no manager I could speak with, and the complete lack of concern or effort from Julian Trujillo once I found management myself, I had completely lost confidence in doing business with this dealership. I came in ready to buy a Tahoe. I walked out because of how the sales department and management handled the entire situation.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

DO NOT BUY FROM HERE!…read more I purchased a BMW 530i from Enterprise Car Sales at 4434 W Plano Pkwy, Plano, TX, on November 11, 2023. Initially, I was promised by the sales manager, Mr. Blaek Combs, that the missing driver's side door lock would be fixed promptly. Despite numerous emails and phone calls, as of today, July 19, 2024, the issue remains unresolved. Mr. Combs no longer responds to my messages. I also contacted Enterprise's customer support, who recorded my complaint, but I have received no follow-up. I strongly advise against purchasing from this location due to their lack of accountability and poor customer service.

Just purchased a certified pre-owned Atlas a few days ago and had a fantastic experience with…read moreHendrick. George strong specifically helped make the process super smooth. He was personally invested in making sure we got the right car for our growing family, and we're lucky to have worked with him. Highly recommend Hendrick!

1000 stars!!! We…read morecannot say enough amazing things about Ricardo (Ricky) Bolanos and his incredible team at Hendrick Volkswagen in Frisco! Shout out to Kenia, Zach and Junior for always being there for us! Over the years, we've purchased **four vehicles** through Ricky--everything from certified pre-owned to new purchases and leases--and every single experience has been absolutely top-notch. Most recently, Ricky helped us get into a brand-new Tiguan lease, and we couldn't be happier. He truly goes above and beyond to make sure you get exactly what you want, at a deal that makes sense. No pressure, no stress--just honest, knowledgeable, and genuinely exceptional service. No matter what you're in the market for--trading in, leasing, or buying--Ricky is the person to see. His team is professional, friendly, and always delivers the best experience possible. At this point, we wouldn't even consider going anywhere else--he has earned our business for life. If you're anywhere in DFW (or even Texas!), do yourself a favor and go see Ricky. There's simply no one better to work with.

I decided to trade in my Tahoe for an Escalade (I've been dreaming of one since forever). Auto…read moreLocators was the first place we stopped in, Amanda was great the experience was easy. We decided to shop around some more, and came right back because other places service was awful and their cars weren't even cleaned! Needless to say, the experience was smooth, the service was great, and Amanda was extremely kind and helpful! I'm so beyond ecstatic with my purchase!!!! Highly recommend.

Ricky is very quiet barley talks, didn't even the door open let it close on me. Then they try to…read moresell me a vehicle leaking oil underneath, with slight transmission slips. And charging a premium for a worn out vehicle. Hope this helps have a nice day!