Personnel was ok, I had cool sculpting for upper bra line..after 2 procedures I had more rolls...I…read morewas very unhappy...I had to somewhere else to correct the problem they created.. I called to speak to the consultant and no response. I had to go somewhere else to correct the problem.. Unhappy customer

DO NOT GIVE THEM YOUR MONEY…read more 2/2 bad experiences for laser hair removal (Brazilian). Booked a consult and a removal pkg. Was provided with an appt date and time several weeks out. Showed up for my appt and I "wasn't on the books." They had apparently neglected to put the appt THEY assigned ME on the schedule. They also had no slots open that entire day, so I went to a different location for my first appt. The Mayfield Heights location was excellent, in stark contrast. Returned for my second appt. 15 minutes past my appt time, they are "letting the laser warm up." 30 minutes past my appt time they call me back. Requested intermittent icing, which was helpful during my first appt. The nurse practitioner refused, saying she "doesn't like doing that," but offered me an ice pack for later and stress balls for the appt instead. Appt was extremely rushed. I expressed concern that it appeared she had missed several areas of hair growth, which is quite apparent because you can feel exactly where the laser zaps you. She insisted she had "gotten everything." Entire area is raised, swollen, and hard. It is very apparent from the individual welts left by the laser that substantial areas were missed, because they look and feel untouched, and there is no singeing of the readily visible hair. This location will fail to keep appts, waste your time, and ignore your concerns, but they'll happily take your money. Go ANYWHERE else.

Wouldn't recommend this office that cares about cash pay and cosmetics. Was misdiagnosed for a hair…read moreissue by an NP (Surprise) and this physician didn't even do any testing whatsoever. I went to another office and had a workup done. Can't recommend this office that acts like its run by private equity. Go elsewhere.

Dr. Aldrich was very polite, friendly and professional. She explained the situation in terms I…read morecould understand. I would highly recommend her.

Great massage. Left feeling extremely relaxed. Will be back!read more

From the owner: Call for appointments nowread more

Love this place...10/10 recommend. World class professional service in a beautiful setting!read more

I cannot say enough good things about this beautiful spa. The spa is absolutely gorgeous and the…read morestaff are top notch. Every treatment I have gotten there has been amazing. Highly recommend