Long waits, spray tan machine broke more than it works. If the manager isnt there good luck. Bunch of kids that do not know what they are doing. After waiting for 30 minutes cancelled my membership and left. Broadview Heights Ohio read more

The blonde woman with heavy eyeshadow and long nails who works in the mornings is way too pushy with sales. Tries to get me to buy something new or try something new constantly, when I am just trying to come in to use my already pricey membership. It's a turn off, I would dread coming in to see that she's the one working. So I stopped going here because of this. Her desperation and pushiness got to be extremely bothersome each visit. read more

This is the best Palm Beach Tan in the NEO area!!! Absolutely love the manager Brooklynne, and the rest of the staff is great too. Especially Bekah, Carissa and Emily!!! Can't wait to tan in those exclusive KBL alpha beds and amazing diamond level ones too:) read more

Palm Beach Tan - Miracle Sun Saturn #stand up 21-22 Deep-bronzing lamps #UVA - Skin Care Near Me - Broadview Heights, Ohio

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This is a nice facility however if you intend to come here to tan be prepared for a wait. They are understaffed and expect to wait up to 30 minutes to get into a bed. If you sign up for a premium service and expect a certain type of bed there's a very good chance you will rarely be able to get into that bed. Even when you do get into a bed as I just experienced it may not work. I was paying over $100 a month for my unlimited tanning membership and don't really feel as if it was worth it at all. The girl who signed me up was very nice and polite and very professional. When I canceled my membership due to the problems that I had the individual canceling my membership came off with some attitude. I drove out of my way to come to this facility as I thought it would be better than the other tanning salons. I was wrong. read more

Luxury car dealership level customer service. Always service with a smile and personalization where appropriate. Always enjoy coming here

Palm beach tan is one of the worst companies to exist. I was referred by my sister to go here for spray tans as she always had a good experience and liked the way her sprays turned out. I signed up at the Strongsville location where I later find out, they are the ones who completely screwed me over. I went late one night before my senior pictures and signed up for the mystic booth monthly. I got a charter rate of 39.95 and was happy with that. Well what they fail to tell you is that pretty much you are paying monthly fee but still have to pay every time for your "customized bronzers." Which was the whole reason I signed up to for this tan booth & paid more monthly because they said "it is better because it is customized to you." Since i'm under 18 years old, I needed a parent signature to sign up. My mom came in and signed literally 12 times on an digital system (so we didn't really know what we were signing for.) Unfortunately they failed to know which documents were important for ME to sign and which ones my MOM had to sign. I signed a document that needed someone over 18. Which again, I don't work there and I didn't know what I was signing. Long story short, I had a friend come with me for a few sprays at the Strongsville location. She was screwed over as well. They lied to her about signing up for monthly because secrets out they get commission from everything they sell!! I was sick of the way I was treated when they didn't listen to what I wanted, and scammed my friend. They were mad I asked questions and did not want all the extras that really aren't NECESSARY for the spray. It was the night before my homecoming and after not getting what I wanted and repeatedly getting eyes rolled at, I spoke up to defend myself. I ended up calling a district manager after this because of how my friend and I were treated. I was told that "he will watch the cameras." In my experience with customer service the saying is "the customer is always right" not "i will see what really happened on the cameras." I was expecting to get some kind of something for my bad experience, but I got nothing. Move on a month-ish later. I needed another spray tan for vacation. I took my mom because I knew something was wrong with my account. I went to the Broadview heights location where the girl who helped was very nice. She called the DM and he said my account had been cancelled because I did not have a parent signature. (Which my mom signed.) He advised the girl to resign me up and that he will get my rate back since they weren't running the deal anymore, and because the cancellation was not my fault. The only good thing they did was wave my start up fee since I already paid that and I never said to cancel my account. But even that the girl who helped me had to beg the DM to allow that. Well as you can guess he didn't change my rate. I was charged $59.95 instead of $39.95. I went last night to figure this out, and was told that he can't change my rate, I can't get a refund, and that if I pay 59$/month until SEPTEMBER OF 2022, they will give me the 39$ rate back! I really wanted this membership for a few events I had, and to eventually go tanning in a bed there for prom. I got absolutely nothing expect a sorry. At this point by how much not only I, but my friend was also screwed I would think they would give a complimentary something. Or even a free month!! Or after all this a free year!!! Nope. Nothing. Unfortunately, their terrible customer service screwed them over and lost a customer, and here I am posting this so others can be aware of this, possibly causing them a loss of many more customers. read more

The girl working was so rude to me and my friend. We got a call about free referral spray tans and when we told her she became agitated. She kept rolling her eyes at us and apologized to the 2 other people in line about the wait like it was OUR fault we were there. Our spray tans were watery and they didn't even change the color cartridge in the machine after my tan and before hers, so she got sprayed with like pure water. The parma location is MUCH nicer with nice staff. Don't bother coming here. read more

First time customer and extremely happy with my choice to stop in. Very nice, friendly and clean environment. Sarah and her staff at the Broadview Hts. location will make you feel like family from day one. I'm hooked :-) read more

i won't tan anywhere else! they are very educated on the products and the equipment and the cleanliness is unmatched

Both my wife and I tan at this location. We have always been treated with the utmost courtesy. The salon is extremely clean and offers a good value. Mike the manager and Vita are two people we have had the most contact with. If you want to tan in the best possible location I recommend This tanning salon. read more

Its a scam. Make sure to read the fine print before you sign up because I ended up having to pay an extra $20 than what was agreed upon from my understanding. Much better off going to Soak Up the Sun in North Royalton. Also had family who had awful experiences with pushy workers who would not take no for an answer. read more

Very pushy and expensive. I wasn't interested and yet they Wouldn't just accept that and kept trying to get me to sped a ton of money

Very rude. Man completely insulted me when I didn't want to pay $7.50 a month to freeze my account. Poor customer service. Go to a different one. read more