Everything here is wonderful, that is obvious! But the staff here is just aaa luxurious as the…read moreambiance and the products. They are kind and all smiles when you are greeted from afar when walking in, yet not intrusive or pushy. It really did invite me to want to buy more! I am that consumer! But even if you just want to peruse, it is a nice shopping experience which is not as common anymore!

I came here to buy a few makeup products and had a fantastic makeup shopping experience! I…read morediscovered that I love Blue Mercury, and in particular this branch! Store: What I love most about this particular store, which you can't replicate at other retail stores or malls, is that it has large windows with lots of natural light. SO IMPORTANT! I hate trying on makeup at a store, thinking it looks great, and then realizing that it doesn't blend/cover well at all by the time I'm in my car with the sun lighting my face. Do yourself a favor and walk to the window wall with a handheld mirror to inspect your makeup before purchasing any products. Makeup/Products: This is one of two places in Cleveland that sells Bobbi Brown products, which I absolutely love. They also carry Trish McEvoy, Laura Mercier, NARS, and Lune+Aster (Blue Mercury's line). All high-end quality lines. They also happen to have my favorite lip balm (Rosebud salve) which I'm hard pressed to find in any store. Service: I was quickly helped by a sales associate when I entered the store. She helped me decide which shade of corrector and concealer I needed and gave additional recommendations on other products I was interested in. Also, since I am South Asian, I like that the woman who helped me was black. Not that I mind being helped by white people, but I do think that colored women have a better grasp of what other colored women need in terms of makeup, so it's nice that they have a diverse team. Free goodies: Truthfully this won't apply to most shoppers, but I happened to be there when they were celebrating their 16th anniversary and the launch of their own makeup line (Lune+Aster). As a result I got champagne, a cupcake, and a free bag of product samples on my way out!

Awesome experience…read more We were greeted warmly. My guest had never been inside so we were given a tour and one on one attention. We were told about the process to create a signature scent. We were invited to have an event here or just hang out at the bar. It smells great in there and was not too overwhelming. We smelled several candles and walked around. I purchased a pre-made candle.

Had a reservation on Easter. Through their booking online. For a birthday. I showed up 5 minutes…read moreprior like I was told. Place wasn't open. All the chairs were up no lights on. I called an hour later and somebody answered and said they were open and only taking reservations and they did nothing about my reservation and couldn't reschedule me or anything. Terrible service. Next available time slot was 3 days from now. Had planned a nice day and threw everything off.

Thread is a trendy clothing and accessories boutique located in the new Pinecrest development. l…read morestopped into Thread briefly to look for a gift for a friend. The store is beautifully laid out and has a bright, welcoming atmosphere. The gals working were very friendly and offered me coffee, tea or water. Thread carries several Ohio clothing designers as well as more high-end national designers. While I didn't focus heavily on the clothing, I was able to find the cutest set of travel cosmetic cases that were different sizes and all folded into each other. Each one had a noun like "wanderlust" or "nomad" with a dictionary-style definition. It was reasonably priced and they gift wrapped it beautifully! While checking out, they also offered to sign me up for their free rewards program. If you fancy yourself a boutique shopper or enjoy their clothing/jewelry selection its definitely worth signing up for. Overall, I think Thread is a nice addition to the shopping in Pinecrest!

Beautiful store! Was at pinecrest new development, and I…read moredecided to check their boutiques. The store was modern and well designed. The store contains mix of brands starting from local designers ending with higher end designers. The two sales girls were highly friendly and helpful and also not disturbing while I explored the items. Besides, they had sale/ clearance rack. I chose three items to try and ended up buying one- classy turtleneck. I will def come back to check their spring-summer inventory.

I have always been a FOUNT loyalist since their early days at their original location in Detroit…read moreShoreway. I'm happy to see them now on the east side, inside a luxe location at Pinecrest! I am absolutely stunned (but not at all surprised) at the beauty of this location. FOUNT thinks of everything, from the attractive store displays, to smart lighting, cool color tones and interesting decor. It really draws you in and makes you want to look and experience everything. The owners of FOUNT, Jackie and Phillip, are truly kind and wonderful people who care about their staff, customers, and your overall experience, which keeps me coming back! McKenna provided excellent service on a blisteringly cold day. She even conditioned my bag for me while we shopped! If you've never been to FOUNT, these are luxury handmade leather bags and small goods created and made right here in Cleveland. I am lucky enough to own a few things from FOUNT, and the quality is superb. Their products are investments that will last a lifetime, and their FOUNT locations are often hosting little pop-ups, bag conditioning events and more. Stop by and fall in love! I promise you will!

Love this store! Their leather goods are superb. Sales staff are extremely knowledgeable but not at…read moreall pushy. For those of us that grew up with the Coach brand - this is another option with different styles and selections. You will want to get on their mailing list to get notifications about color releases.

My family went into this smaller version of the iconic jewelry store and were greeted by the nicest…read morestaff. My daughter needed to take pictures for her Honors photo class and they allowed her to do so. None of us were dressed, looking like we had any money to spend and I was sparkly-eyed through my whole time in the store, but we received none of the condescending snotty judging that seems to be the stereotype. A young lady followed us to answer all of our annoying questions and she let me play with the perfume and lotions. Do I need to mention the complimentary candy and cookies? Even though we did not buy any of their amazing product, we were greeted with enthusiastic "have a nice day" from each of the employees. I even got a perfume sample! The prices were not so bad either. They have something for everyone. I do know that I plan to return and actually buy something next time just because of how courteous and welcoming the staff was.

I was celebrating a personal milestone and so I treated myself to a ring from Tiffany's. I worked…read morewith Rachael. She was so knowledgeable and pleasant. She definitely exuded everything I would expect from the Tiffany experience. Look for her if you are there. No pretense at all from her but I can't say the same from one guy in front of the store who gave me the once over. So I gave him the once over in return. GTFO yourself, Dude. I just dropped $1,500 on a ring and you are going to give me a look when I enter the store? Sorry but I had just come from the gym. Don't judge a book by its sweaty cover. Tisk tisk.

This location has fallen short of my expectations in terms of professionalism. When I requested a…read morerepair for a purchase made a year ago, I mentioned the closest location, which prompted the representative to say, "That neighborhood cannot afford to have a boutique." I corrected her by pointing out that she may not be aware of the upscale communities in Wait Hill, Willoughby Hills, and parts of Mentor.

I was in a couple of weeks ago and Ashley helped me make something for my niece at the color bar…read more I had never been in a store before, and I do not shop for jewelry very often. All I knew was my niece wanted kendra scott jewelry, and I was lost when I was in the store. Ashley took the time with me and showed me around the store and showed me the best selling items. I was almost sold on their eliza necklace, but then Ashley mentioned this concept of making a custom item for my niece. She showed me lots of different options, and the dozens of colors I could choose from. I ended up making a custom necklace, smaller stud earrings, and a bracelet for my niece. I gifted them to her last week and she was obsessed! I will be booking a colorbar party for her and her friends sometime this summer, such a cool concept. I also saw a few things I liked for myself, Ashley showed me that they have some sterling silver and some diamonds in the store too. Thank you to Ashley for your amazing customer service, you eased my nerves and made me feel so comfortable in the store!

Paradise Flower Market has become my go-to place for gifts for my grandma. I live in California and…read moreit's tough missing holidays and special occasions. I've now ordered from Paradise Flower Market multiple times for birthdays and holidays and it's a great way to share that I'm thinking of her when I can't make it back. I've always ordered through the website and every arrangement I've ordered has been thoroughly enjoyed. For my latest order I selected the "Designers Choice" arrangement and while I didn't receive a photo, I was told they were "Splederiferous" by my grandma. I'm hoping I can get someone to send me a photo, but I know from previous gifts that they always look amazing. I appreciate the ease of online ordering and the variety of options, as well as the option to include a gift message. I was also able to schedule the flowers for next day delivery. Since I've ordered a few times I'm also on their email list and they send promotional emails, including reminders around the time of previous orders which I thought was really thoughtful. I also liked that they sent email updates notifying me when the flowers were out for delivery and when they were delivered. It allowed me to call my grandma to make sure she received them/knew that she had a gift waiting for her at home. While not necessary, I'd love it if they could add a photo to the email so I could see the arrangement too since it's a long distance purchase, but they do such a great job as it is. I'll absolutely be ordering more from Paradise Flower Market in the future.

OMG!!! My church ordered flowers to be delivered to me for my father's passing. The most beautiful…read moreflowers ever!! All the way around, top to bottom, just a STUNNING display. They also called before delivering so they wouldn't be out in the heat. Totally impressed with all of this and had to submit a review.

Disclaimer: I've been going to the same esthetician since I was 19 or 20. So service is on a level…read morewhere we don't have to talk about what is about to happen. Instead we play catch-up and talk about all sorts of fun stuff. Always greeted by staff upon arrival. Everyone is very pleasant. Service is always efficient. The environment is clean. Social distancing, masking, and all COVID-19 protocols are followed. If you are into self care, like I am, then you will love this place. I always end my service with a smoothie. Delicious!

Excellent Doctor before and after surgery. Was treated excellently before, during and after…read moresurgery. The entire staff is caring and knowledgeable. Dr. Feng is honestly the best Dr I've ever interacted with. She listened and knew exactly what had to be done. The aftercare was just as important to her as the surgery. I highly recommend Her and the entire clinic. Her Feng Fit food is fresh and tasty too!

First time here, and the store has everything but shoes. I found a couple of children's outfits I…read moreneeded as gifts. The overall store was nice, and a lot of people were shopping. I noticed the Beauty area was messy with the small cosmetic/lotion/hair items lying around. The clothing areas are not as large as other stores, but adequate. A second room holds housewares, linens and lots of pet supplies. Don't overlook this store. It's worth a stop.

I'm a TJ Maxx girl, and this location is a No from me. It's on the smaller size, and really packed…read morewith merchandise, but very cluttered and hard to maneuver. There were a lot of staff restocking, but they were just kind of zooming around not looking and I had to dodge more staff than shoppers. The location has all o f the sections, and there was a decent amount to browse, but it was not an enjoyable experience, so I'd probably stick to the location in North Olmsted. Leaving, I'm pretty sure someone was smoking pot in the parking lot. You do you, but my coat soaked that smell up and I had to crack a window to dissipate it.

Facility is clean and welcoming and services have been great BUT, their rules of engagement are not…read morecustomer friendly and when you try to voice your dissatisfaction, instead of them being welcoming, they are anything but. It is almost like the people at the desk have been preconditioned in how they respond when people express their frustration and they are not interested in feedback. RUDE and pissy! I have been a member for years and have brought in multiple friends who have become members. When my family members from out of state visit I always set up appointments for them. They buy extra Svcs, they buy product, we tip well, we are the people you want as customers! When I try to use credits to pay for their services, they charge me a $10 transfer fee. One might ask the question why????? a couple of days ago I tried to schedule massages and facials for myself and a friend who is celebrating a milestone birthday. I wanted to treat her and use a couple of my credits. They wanted to charge me the transfer fee. I expressed my frustration, they didn't care. And then I was told that I couldn't even pay the transfer fee as I had three transfers and had exceeded my allowance for the year. I'm done. The individual with whom I spoke, could not have been more disinterested in my frustration and she just towed the corporate line. They have no idea how they are losing people that they don't lose. They're losing friends and gaining enemies who are not gonna say anything pleasant and instead, will speak disparagingly about them. I just retired after 48 years as a senior executive in a sales position for a large health insurance carrier. I know the drill, I know how you take care of customers. This company is not interested. Sad!

Horrible customer service at the front desk! I also cancelled my appointment more than 24 hours…read morebefore my appointment and they still charged my card.