I visited this salon for a Brazilian wax because it was rated 5 stars here on Yelp, but a 5 star…read moreexperience it was not. It wasn't horrible, but it was definitely not anything special. I will say that Lex was hospitable and fast, the service only took about 30 minutes. However it was disappointing on so many levels, starting with the tacky fake plants outside. The bathroom was cute and clean, but as I walked back to the appointment room there was a bunch of junk stacked by the wall, and the appointment room was brightly lit with uncomfortable paper bedding. I am used to wax spas using nice soft linens. When my wax was over she left the room and did not offer me any sort of wipe to clean up with (as is customary in my experience) and also missed quite a lot of hair in the back. When I met her at the register and told her about this she did offer to go back in and fix it, but I really didn't want to bother with going back into that gross room and undressing again. Typically at a wax spa you would be offered a hand mirror to check before they actually leave the room and have you get dressed again. I was also disturbed by the fact that there wasn't a sink or even hand sanitizer in the room. I can only hope that she was going into the bathroom between clients to wash her hands but who knows! Anyway, definitely would not return. Not for me.

Amazing experience for a first timer! I had DeLane and she kept me calm told me what would happen…read moreand how much pain I'd expect. She listened to my needs adjusted the experience to meet those needs and in the end I am softer and hair free! Thank you!!

I decided on a whim to get a gel manicure and a pedicure. I was in the area and Google listed them…read moreas the closest salon. They are a full service salon with hair stylists as well. The salon is very tidy. I was greeted warmly upon arrival and welcomed as I advised it was my first time. I was able to be assisted without a wait, which in most cases is a Christmas miracle. Vincent did my gel manicure and was so friendly and personable. Gina did my pedicure afterwards and came over to greet me while Vincent was finishing my nails. Gina was very accommodating and was very personable and attentive as well. I opted for the spa pedicure, which included callus removal, salt scrub and hot towels in attention to the usual nail filing, soaking and polish. I was given my choice of coffee or water. I was very pleased with my overall experience and would recommend them to anyone in need of their services.

After being a regular customer for years, I had a bad manicure by the owner's wife. She was surly…read moreand insulted me. Her husband was the usual one I went to, But at last minute I needed a manicure and another operator did a terrible job. I went back and was told I was no longer welcome there!

This European Wax is a consistently very mediocre experience. Due to the operations at this store I…read moreprobably won't be going back. It's not an experience that I'd like to repeat. My aesthetician was very pleasant and friendly. But the wax didn't go as it usually does. The wax was too hot. The after cream wasn't applied despite my skin being red. She didn't really check with me on any concerns - such as whether the wax was too hot or if I liked my brows. It was very speedy visit without focus on quality. There was no after work on my eyebrows with twizzers whatsoever. As always after European Wax visit I went over the work with twizzers later. No one asked me whether I liked my eyebrows or experience. Their work is always so minimalistic for being experts in waxing. The waiting room was filled upon my arrival. There were five other clients waiting, none looked pleased. At one point there were not enough chairs in the waiting room to accompany all guests. Few guests asked about their appointments running late, multiple were called to inform them about the news (with no definitive time to arrive). Some disgruntled guest called in. From the conversation it was evident that their discount wasn't applied and will not be honored (for a referral). They also were apparently burned during an appointment. One of the clients walked out with clear wax residue on her leg. I've witnessed so many problems in my short time in the lobby that it was overwhelming. Prices went up and were corrected on the menu. The salon posted new rules everywhere. No client looking for higher end-ish experience wants to be surrounded by so many rules and signs. It's not tasteful or relaxing. Here are all the new rules. There are no pictures allowed on their premises including the lobby or rooms. Guests with kids under 8 years of age must take them back to the room during the appointment. I can't even imagine how this works to be honest. There is also a rule that if you're in the bathroom, this time counts against your grace period. So it's possible that you won't be admitted to your appointment even if you're physically at the location. I practically live at different salons and I have never seen anything as strange. I didn't want to read the rules but they were everywhere! I used to like European Wax because it was a quick get in and out, nice place, but it lost its appeal. Too many problems for less than average appointments. As always, I'm not impressed with European Wax. I'd rather go somewhere else next time.

I honestly debated reviewing my experience, but it's now been a whole day since my wax and I can't…read morestop thinking about how unsatisfied I am with my service. I won't say who my waxer was, but the whole service seemed very rushed & somewhat unprofessional. We started about 10 minutes late, so right off the bat I knew it would be rushed so that she could catch up with her time for her next clients. As far as the unprofessional aspect of my service, my waxer remained in the room while I undressed & dressed before/after the service, which is absolutely unheard of in any field of service. She knew it was my first ever wax, let alone a Brazilian, which is extremely nerve wracking as is. Thankfully, I wasn't too uncomfortable with the fact that she remained in the room while i got undressed, but I definitely know people who would have been very affected by that, especially for their first ever wax. On top of all that, I woke up this morning with basically raw skin on my pubic area. It is extremely irritated and tender to the touch and I'm very upset about it. She did multiple waxes in the same areas, which was needed because of my very coarse hair. Although I know she was trying to help by making sure she got all the hairs, as a professional it is your job to know when to stop/switch things up to ensure your clients safety, whether it's the result they want or not. Lastly, we were supposed to do a test strip before my session because I mentioned I was on acne medication and the front desk said it would be necessary to do that in case i have a bad reaction. Due to the time crunch with my waxer running late, we never did the test strip. Overall, i'm pretty disappointed with my experience and would not recommend to my friends/family.

I just moved to Cleveland in August so I've been looking for a place that does eye brow threading…read morefor a while. I did look at previous reviews on Yelp and I do agree that Laila does a great job! I called on Tuesday night and she got back to me the next morning via text to schedule an appointment for the following day. Her place is not hard to find, on the 2nd floor above Starbucks in Legacy Village. Parking meters not expensive- I just put a quarter in for 30 minutes. Upon arriving, Laila greeted me and was very nice. She asked if I had had threading before or if it was my first time and I explained that I have been threading for 2 years now. She had me lay down on her table and I explained that I wanted my eye brows kind of thin but since my eye brows are kind of straight I wanted a small arch towards the tail end. She worked very quick and paid attention to plucking the stray hairs. After she was done she showed me a mirror to look and if i wanted any changes she could do it as well. I am very happy about the threading and how my eyes turned out. Just for this one session it was $27. Granted it is waaaayyy more expensive than what I'm use to (I paid $7 + $3 tip in Houston) I would recommend Laila's business to any lady who's interested in getting threaded.

I have been with Laila for almost 10 years. She is absolutely amazing at what she does and is…read morealways very accommodating. I will not let another person touch my brows.

I booked a massage through ClassPass with this business. After receiving the massage, I noticed on…read moreClassPass that the owner reported it as a missed session and I was charged a late fee. As I believed this was a mistake, I booked a second massage with the business. I was informed by the masseuse that she would have canceled if she had known it was me. She explained that she thought my demeanor during our first appointment was considered "off", and she labeled it a "bad" session because I requested additional massage time(that I asked if I could pay for). Upon returning home from the second massage, I discovered that the owner had reported another missed massage and I was charged another late fee. I was surprised because, aside from this behavior, she was kind, professional, and provided two good massages. I also gave her tips above 20% after each session....

booked a massage through ClassPass with this business. After receiving the massage, I noticed on…read moreClassPass that the owner reported it as a missed session and I was charged a late fee. As I believed this was a mistake, I booked a second massage with the business. I was informed by the masseuse that she would have canceled if she had known it was me. She explained that she thought my demeanor during our first appointment was considered "off", and she labeled it a "bad" session because I requested additional massage time(that I asked if I could pay for). Upon returning home from the second massage, I discovered that the owner had reported another missed massage and I was charged another late fee. I was surprised because, aside from this behavior, she was kind, professional, and provided two good massages. I also gave her tips above 20% after each session....

She says she moves fast but it's because she just tweezers the hairs out first. If you know…read moreanything about electrolysis this isn't the way it's supposed to happen. I wouldn't recommend her personally. She also lectured me for not being vaccinated. Very narrow minded & ignorant for pushing her beliefs off on me.

Approx. 15 years ago, Ricki Carr pierced my navel, no problems. Fast forward to 2019. She…read morerecently pierced my right nostril. Not a good experience. Very poorly placed in terms of the angle of the piercing. I will have to go to another piercing studio and have it re-done! She a nice lady but I will never be able to get jewelry in this hole because of the angle. No way to ever get an earring back on here even since the swelling has gone down. I left her studio with only a stud which always comes out. Maybe Ricki is outdated in her nose piercing. Most other studios I called said they bend the studs so they don't come out. Until I get this redone, I have to keep bandaid and tape over this stud. Sucks big time!!

Found Debbie, my favorite curly girl stylist at Funké Salon. Such a gorgeous salon with beautiful…read moreart throughout the entire space. The customer service was outstanding with so many personal details and my curly hair is back to being bouncy and beautiful. I'll be back!

Karen and her team are amazing! I wish I could take Karen to Atlanta with me because I have yet to…read morefind anyone who can style my hair as beautifully as she did for years...every time ....Great place Skilled and talented hair designers!

This place is nice clean and very friendly, but way too expensive. Look other places you'll find…read moremuch better deals. I give three stars for the friendliness of the staff otherwise they would get a one-star.

I did end up filing a complaint with the BBB - within 24 hrs of me making that complaint I got a…read morecall from Milan and after discussing at length I was given a very fair refunds considering my circumstances. Kudos to them for doing the right thing. I never wanted my service to be totally free and paid for what I was satisfied with but no longer have to pay for what I was not satisfied with.

Dr Durden has been treating my skin cancer for at least 10 years. She's an expert at what she does,…read moreand she makes you feel comfortable with the body exam. The receptionist and all of the girls working there are all very professional and personable. I recommend Dr Durden if you're looking for someone specializing in the skin.

Dermatology: They are professional, kind, and knowledgeable. I felt comfortable in the diverse…read moreenvironment. They welcome new patients. The Doctor is a great listener. I was referred to safe and natural products. I found a new home for all my family's skincare needs.