Very friendly customer service with accessible parking in the plaza…read more Abier was very professional and as a male with thick brows, I thought she did a great job making it as painless and easy. A recommended location if you're in the area and in need of brow services.

Mary-Ann was amazing! I wish I took before and after shots to show you the magic she worked. The…read moreplace was cute they were very hospitable and gave me water when I arrived. I'm pregnant and they also helped me out of my chair and were just really sweet. I will for sure be booking her again!!!

I decided on a whim to get a gel manicure and a pedicure. I was in the area and Google listed them…read moreas the closest salon. They are a full service salon with hair stylists as well. The salon is very tidy. I was greeted warmly upon arrival and welcomed as I advised it was my first time. I was able to be assisted without a wait, which in most cases is a Christmas miracle. Vincent did my gel manicure and was so friendly and personable. Gina did my pedicure afterwards and came over to greet me while Vincent was finishing my nails. Gina was very accommodating and was very personable and attentive as well. I opted for the spa pedicure, which included callus removal, salt scrub and hot towels in attention to the usual nail filing, soaking and polish. I was given my choice of coffee or water. I was very pleased with my overall experience and would recommend them to anyone in need of their services.

After being a regular customer for years, I had a bad manicure by the owner's wife. She was surly…read moreand insulted me. Her husband was the usual one I went to, But at last minute I needed a manicure and another operator did a terrible job. I went back and was told I was no longer welcome there!

Found Debbie, my favorite curly girl stylist at Funké Salon. Such a gorgeous salon with beautiful…read moreart throughout the entire space. The customer service was outstanding with so many personal details and my curly hair is back to being bouncy and beautiful. I'll be back!

Karen and her team are amazing! I wish I could take Karen to Atlanta with me because I have yet to…read morefind anyone who can style my hair as beautifully as she did for years...every time ....Great place Skilled and talented hair designers!

Faux Real offers lash and brow services in a very clean and professional environment…read more Wendy did an amazing job doing a combo nano shadowing and hair stroke blading on my eye brows last year. Before I booked we had a video consultation and she answered all of my questions and gave me a ton of information to read about what to expect during and after the treatment. It made me really comfortable and excited to make this investment. After the service, she had a kit with products and instructions on what to do and expect for about 2 weeks following. I booked a touch up at about the 1 year mark because it's generally recommended. However, once I got there, she took a look and informed me that I didn't need a touch up, but just a brow wax. I really appreciated this level of honesty and integrity as a business owner. There is a huge price difference between any permanent makeup procedure and a simple wax so she didn't make as much as she would have expected today. However her commitment to doing what's best for me as a client and my skin really made me feel good. I don't really do any lash services but would definitely patron Faux Real if I should in the future. Also, my eye brows look incredible! She is very knowledgeable and friendly. The space is clean and welcoming. I appreciate the ease of scheduling online and even paying the deposit when I book. All scheduling and payment is through the Vagaro app, which I appreciate because you can link a credit card there and not have to go through any weird cash app or Zelle situation at the completion of your service. I would recommend Faux Real to anyone looking for knowledgeable permanent makeup solutions and lash services.

I came from another lash girl who had put on way too long of lashes for volumes and they were…read moredamaging my natural lash. I needed a fill and the lash place I had found cancelled an hour before my appointment, and I was leaving on vacation in 2 days. Gina got me in AFTER HOURS no problem and made me feel very at home! She was very informative about what was going on with my lashes and knowledgable about what was causing all of my issues! Will definitely be sticking with her! If you want someone with EXPERIENCE please see her! Also, I have sensitive skin and the rash you see below my eyes is from my own do-ing, nothing to do with her services! (in photos)

New to the area and needed to find a brow place. I found Dana Morgan via yelp and booked a new…read moreclient appointment a week out. I received a text from Dana an hour before my appointment and canceled. No apologies included. Not very good customer service. Thankfully I found a different brow place in Beachwood who squeezed me in last minute. Buyer beware

Dana is a consummate professional. She shapes and cleans up your brows and makes it look easy.read more

Today was the very first time I have had a facial. I cannot wait to get another one. Courtney took…read moresuch great care of me. The products they used for my skin are amazing!!! This facial was custom made for my skin, and I can't even begin to describe how soft my skin is now! The vibe was just SERENITY! Courtney also included light massage, which I desperately needed. I feel so good after leaving. I highly recommend this place. It was my first time coming there, and you can guarantee it won't be my last! They've earned a customer for life! Let me add how CLEAN this place is too! Clean, and inviting! Please make sure you come here at least once. If you're not sold, you may need some inner help.

Courtney was fantastic! I had my eyebrows and face wax done. She did a great job. She made me…read morefeel comfortable right away. Definitely would go back.

What a beautiful establishment. It was so bright and welcoming. The staff was very conversational…read more I arrived five minutes before my appointment time and was asked to fill out paperwork and if I wanted something to drink. I was pleasantly surprised to see a nice tea selection. I find that places cater to coffee drinkers and tea is limited to regular smegular Lipton from the local dollar tree. Not here!!! Soooo about my service, Tasha came and got me right away. She was kind and genuine. We chatted during my service. She helped me pick a color and was very affirming. I did the medium pedicure, gel removal and additional gel polish since Cleveland decided I needed rain on my pedicure day. Ugh! My tea was tasty, my feet feel great. I took lost of pictures of everything but my cute toes. I dont post those for free. Lol. This is a modern establishment and I definitely see myself returning.

NAILS: I now experienced nail services (pedicure) at Statement and loved it! My normal salon is…read morehaving renovations so I visited this place. I made an appointment the day before which was super easy. They patiently explained the differences in pedicure types and service process. I selected Statement Pedicure ($60) with gel add-on and removal ($15). I received luxury add-on free - lip mask. I selected colors from an old school book but screen try-one are also an option. I went with tried and true OPI but other options/brands are available. I love the pedicure area that includes privacy dividers and curtains. If you're doing pedicure solo, you can be separated from other guests. If you're visiting with the group, the curtain can be lifted. It creates a very relaxing experience. I asked for tea (quite a few choices) and my tea magically appeared at my chair when I arrived. The chair rotates to let you easily climb in, has gentle massage and heat. Gel removal starts with cute plastic clip-ons for quicker removal. You are asked about shaping and the number of coats. I liked my nail tech and her preciseness. Plan for a bit extra time (over an hour) if you're planning to take gel off and reapply gel. I feel like other salons have more masks as part of the pedicure service, but I was satisfied here. SERVICE: I'd love to add a few other reasons I love Statement. I recently called in to move up my appointment to an earlier time the day of. They easily switched me which seemed like a miracle. Also, so many little nice device touches here - coat room, complimentary drinks, continuously genuine and very friendly service, and consistent quality. I'll be back very soon for a wax.

I'm indifferent to this place. It's one of the only spas in town so we don't have many choices. The…read morespa area is beautifully decorated, feels warm and cozy and is very clean. Front desk check-in/check-out doesn't have the same vibe, the customer service isn't great and doesn't feel genuine at all. Just feels fake, not a lot of eye contact, doesn't seem like anyone really cares about the "customer's experience", very transactional feel. I guess that's how you can treat people when you the only one in town. I spent over $300 there today. Next time I'm going to try the new-ish Woodhouse Spa.

DO NOT BUY A GIFT CARD FROM SANTO HAIR SALON on Pinetree Road. It has an expiration date. How does…read moremoney that someone gives a store expire? But that happened to me. Plus, the manager said Santo changed its system 2 years ago...so they can't even rely on their info. Bad attitude. Bad customer service. :(

This European Wax is a consistently very mediocre experience. Due to the operations at this store I…read moreprobably won't be going back. It's not an experience that I'd like to repeat. My aesthetician was very pleasant and friendly. But the wax didn't go as it usually does. The wax was too hot. The after cream wasn't applied despite my skin being red. She didn't really check with me on any concerns - such as whether the wax was too hot or if I liked my brows. It was very speedy visit without focus on quality. There was no after work on my eyebrows with twizzers whatsoever. As always after European Wax visit I went over the work with twizzers later. No one asked me whether I liked my eyebrows or experience. Their work is always so minimalistic for being experts in waxing. The waiting room was filled upon my arrival. There were five other clients waiting, none looked pleased. At one point there were not enough chairs in the waiting room to accompany all guests. Few guests asked about their appointments running late, multiple were called to inform them about the news (with no definitive time to arrive). Some disgruntled guest called in. From the conversation it was evident that their discount wasn't applied and will not be honored (for a referral). They also were apparently burned during an appointment. One of the clients walked out with clear wax residue on her leg. I've witnessed so many problems in my short time in the lobby that it was overwhelming. Prices went up and were corrected on the menu. The salon posted new rules everywhere. No client looking for higher end-ish experience wants to be surrounded by so many rules and signs. It's not tasteful or relaxing. Here are all the new rules. There are no pictures allowed on their premises including the lobby or rooms. Guests with kids under 8 years of age must take them back to the room during the appointment. I can't even imagine how this works to be honest. There is also a rule that if you're in the bathroom, this time counts against your grace period. So it's possible that you won't be admitted to your appointment even if you're physically at the location. I practically live at different salons and I have never seen anything as strange. I didn't want to read the rules but they were everywhere! I used to like European Wax because it was a quick get in and out, nice place, but it lost its appeal. Too many problems for less than average appointments. As always, I'm not impressed with European Wax. I'd rather go somewhere else next time.

I honestly debated reviewing my experience, but it's now been a whole day since my wax and I can't…read morestop thinking about how unsatisfied I am with my service. I won't say who my waxer was, but the whole service seemed very rushed & somewhat unprofessional. We started about 10 minutes late, so right off the bat I knew it would be rushed so that she could catch up with her time for her next clients. As far as the unprofessional aspect of my service, my waxer remained in the room while I undressed & dressed before/after the service, which is absolutely unheard of in any field of service. She knew it was my first ever wax, let alone a Brazilian, which is extremely nerve wracking as is. Thankfully, I wasn't too uncomfortable with the fact that she remained in the room while i got undressed, but I definitely know people who would have been very affected by that, especially for their first ever wax. On top of all that, I woke up this morning with basically raw skin on my pubic area. It is extremely irritated and tender to the touch and I'm very upset about it. She did multiple waxes in the same areas, which was needed because of my very coarse hair. Although I know she was trying to help by making sure she got all the hairs, as a professional it is your job to know when to stop/switch things up to ensure your clients safety, whether it's the result they want or not. Lastly, we were supposed to do a test strip before my session because I mentioned I was on acne medication and the front desk said it would be necessary to do that in case i have a bad reaction. Due to the time crunch with my waxer running late, we never did the test strip. Overall, i'm pretty disappointed with my experience and would not recommend to my friends/family.

I got pedicure and hair done. Great staff and Excellent…read moreservices! Will go there again for sure.

I wanted to love this place because I did feel the staff were nice, but found them later to be…read moreoverly confident. I wanted someone more experienced with eyebrow threading and though they were technically experienced since a young age, they are not what I'm used to for threading. I usually know pretty quickly if it will be good or not. I specifically asked ahead of time if they pluck as well as thread because if the answer is yes then they aren't the place for me. The answer I got was "I will do whatever you like honey." I assumed this meant they would not do it. Started off smooth but at the midway point she showed me how they looked and I was mortified. I said okay and the said she was then going to pluck! I felt at her mercy by this point because I needed her to fix them. My eyebrows were uneven in thickness at the ends and rounded out on the part above my eyelid. Everyone in my life was able to notice. Unfortunately, if threading is a service you regularly get every 2-3 weeks, I do not recommend this place.