Amira, the owner is the best! She has threaded my brows for years. It looks SO much better than a…read morerazor arch and last longer too. She worked at another nearby place and now has her own salon. The staff here are very professional and friendly. Her price for eyebrow threading can't be beat. She an amazing job on my individual lashes for a fashion show. Eyebrows & Facial INC should be your only choice.

I have been to this salon quite a few times before with my daughter for service and we love her…read morework, even drive 20 minutes to her. However, went here yesterday only to leave without being serviced. The owner was rude and unwelcoming. She asked me if I had an appointment and I said no. She goes on to explain about the salons new Covid rules that you do need an appointment from now on and that she would take me. Well since I used up too many of her available minutes (no one was in there), she didn't want to service me. I just wanted a clear understanding of her rules so that I could follow them next time. I guess it bothered her that she had to explain them. I do recommend her but I won't be back.

Location - The salon is located in Mentor mall close to Dillards. (South Concurse) - It's seemed to…read morehave opened recently. Everything looks pretty new :) Lovely atmosphere and lovely decor in store! Service was good, I went in today after buying the groupon deal and got my eye brow threading done in 10 mins or less. The lady who did it for me did not speak much english but she was extremely friendly and good at her job. Their prices are super reasonable and location is very convenient. I would return.

I have gone to this place a few times a year for the last couple of years. Normally the service is…read moregood and they do a great job - especially when I first started going. But this last time was horrible. I went in and there were two girls on the couch just chowing down food. No one greeted me or said anything. Finally one got up and said - "you can sit there - I have to wash my hands" and pointed to the chair. I had let my eyebrows grow in a little bit so I was expecting the person to take some time and do some trimming as well as the threading. No ... didn't happen. I was in there for probably no more than two minutes total and one minute was when she was washing her hands. When they ask me to look at them, unfortunately I can't see real well until I get home. Not such a good job and I noticed a little tear in my skin around my eyebrow. Also, when I went to pay, I had to listen to her discussion with her friend (who was behind the counter eating) discuss something about her phone. Too bad, because I loved the way they did my eyebrows in the beginning. But won't ever go back.

I had the pleasure of working with Marcy for a couple years now. She is the best. She has 25…read moreyears of experience and her knowledge of her profession is unmatched. So are her customer service skills. She has a way of making everyone feel like he or she is her best friend. Her spa is spotless, and she personally trains every single of her employees to the highest standard. Highly recommend!

Today was the very first time I have had a facial. I cannot wait to get another one. Courtney took…read moresuch great care of me. The products they used for my skin are amazing!!! This facial was custom made for my skin, and I can't even begin to describe how soft my skin is now! The vibe was just SERENITY! Courtney also included light massage, which I desperately needed. I feel so good after leaving. I highly recommend this place. It was my first time coming there, and you can guarantee it won't be my last! They've earned a customer for life! Let me add how CLEAN this place is too! Clean, and inviting! Please make sure you come here at least once. If you're not sold, you may need some inner help.

The entire salon creates a bright and welcoming environment as soon as you walk in, and Olivia…read moremakes you feel like you have been friends forever chatting while your services are being done!

Always a great time going to the Salon, never fails to deliver exactly what I needed and also have…read morefun the entire time I am there. It is like family and so nice to see everyone getting along, no always this way at other places I've been. I have been with Teri for 16 years and will never leave her!!!!

This is the warmest, most welcoming salon I've ever been to! There are an awful lot of stuffy…read morepretentious salons around these days, but I can promise this is not one of them. The playlist, beverage selection and hospitality make for a wonderful experience. Courtney and her team are incredibly skilled at what they do. So much so that I've moved to Columbus and still remain loyal to Leaf's who always works with me to get something on the schedule in advance. I can't recommend their services enough!

Great looking place. Clean, open, and cool colors. Employees are very nice and welcoming. Joy does…read morea great job on my hair. She is very detailed and listens to what I want. Great music playing in the background. You feel like your at home.

Laying in bed tonight thinking about how much I hate my hair I cried. The roots are black. The…read morehighlights are burnt orange- and BTW I'm not supposed to have highlights. I should have a nice ombre. One side is significantly brighter than the other- probably because she took so long to apply the color. And it's probably orange because the bleach was left to process for OVER an hour and 15 minutes (while she cut and washed a gentleman's hair) PLUS the hour it took her to apply. (I was at the salon for FOUR HOURS. She also got hair dye in my eye. And then when I was at the wash tub letting some treatments soak in my hair she pulled out some hot towel (I'm assuming is for my hands for the typical hand and arm massage) and I relax and keep my eyes closed and suddenly she put the steaming WET towel on my face over my makeup. Like even patted it down over my eye makeup. LMAO. I just let her do her thing but ummm I'm not a guy about to get a shave and now my face is all broken out in 2 places. Typically when I go to the salon and spend over $200 I expect to leave looking good. I left with my makeup smeared, one eye with none, black hair dye all over my face that took a day to come out, and my hair sucks. I don't even feel comfortable having the same stylist try to fix it. I gave 3 stars because she was VERY nice. So much so that I couldn't even tell her how much she was torturing me during that blow dry session. Omg. And in the SHIT lighting at the salon I thought I liked the color.

I ended up donating my hair here and the staff were incredibly accommodating with a same day…read moreappointment and extremely helpful when it came to styling. Everyone was so supportive and welcoming, I loved it!

Does anyone know the owner of Francescos Hair Salon in Mentor? Or how to get a hold of them?…read moreI had my hair done (roots) first time being there. The person who did my hair did a not so good job. My hair is the darkest of brown. I had my roots done. Told her my hair needs lots of warmth. She came and checked it 3 times. She said it was perfect and the brown was so rich and beautiful. With their lighting, it was hard to see. But she assured me it was perfect. Came home. My roots were like 4x lighter than my natural color. I called immediately. Told them of the situation. I took pics just for my record and to show her. It was all of my roots. I came in a week later (her soonest available), and she redid the roots. Used a darker color. And said it would cost me 15.00-20.00 more. I said, "What?" She didn't do it right the first time. She said I still had to pay for the product.. wth? No choice, I had her do it, I was going to not pay, but I felt I best pay, but I would contact the manager and / or owner. I had a meeting on Monday and needed it done. As I checked out, the receptionist asked if I'd like to add the tip on the card? I said, "No." I asked the receptionist if making the customer pay for the hair dressers mistake is common. She replied, "That's what the manager tells us to do." Is this a common practice that I have never heard of? I've been to many places in the past, and I have never heard of this or had this happen. So my 68.00 root color turned into 84.00 and then asked for an additional tip?

Highly recommend Laura! I went in as a walk-in looking to fix my botched haircut I received at…read moreanother hair salon. Laura was able to squeeze me into her schedule and fix my hair! She took her time to ask questions and really made sure I was happy with the cut. I can't wait to schedule my next visit!