Terrible experience with these people. First of all they were 2.5 hours late from when they told me…read morethey would be there. Because of this, we missed an important meeting with the facility we were moving to. Called several times to see where they were and it appeared they were screening calls. Had to leave a message then they would call back a few minutes later. Very lame apology for being so late, then we asked to negotiate rate due to being late and causing us to miss appointment, said no. Wouldn't even discuss it. I would never recommend this company to anyone. The office just has a I don't care attitude. Only choose them because other choices were booked for the day we needed them. Now I know why this company had an opening. Will never use them again.

Very good people. We moved here a year ago and North American Moving could not get my large safe to…read morethe basement. Called Moscardelli's and they got it down no problem. Yesterday my son and wife were here from Texas. I gave him my small gun safe for Christmas. Called Moscardelli's the day before Christmas left a message and asked if they could get the safe out of the basement and into my boys truck. They called back Christmas night and said they would be at our home the day after Christmas between 1:00 and 3:00. The Holiday Weekend. Amazing service! Very fair pricing. They could have given a higher price on the holiday weekend, they did not. They offered a very reasonable price.

Vincent and his crew of Samuel, Mason and Daniel did an absolutely fabulous job of moving us into…read moreour new home. From the time they arrived and draped my glass storm door in a blanket, I knew this professional crew would take good care of my belongings. This is the first time I moved and nothing was broken! If you want moving day to go smoothly, call Prime, it's worth the cost!

These guys are great. They arrived on time and got to work…read more They are tidy and know what they are doing!

Brandi was absolutely the BEST experience in moving we have ever had! She went above and beyond for…read moreus, and we simply cannot recommend this business enough! We are SO lucky and so is this business to have an employee like Brandi!

amazing movers, they quick and response, carefully move my stuffs. I will continue use them for…read morefuture.

I've used this company several times and they always do a great job. Very nice people and very…read moreDiligent about the work that they do. They are my go to for moving things.

The company demonstrated a high level of incompetence. They arrived late for the scheduled service,…read moreworked extremely slowly, and caused damage to my furniture. No apology was offered, and they demanded full payment without providing any discount or compensation. I chose not to engage in a dispute and therefore completed the payment and ended the service. I strongly do not recommend this company.

Horrible customer service. scheduled for a load on morning of our move. I called to get an eta and…read morewas told the crew had a flat tire, and he would call back in 30 minutes. An hour goes by and no call. I call again and am told the crew was trying to find a place to repair the tire. Two more hours go by and no call. I call and get sent straight to voicemail. After several calla, finally get a call back and am told they won't be able to make it To help us. Scheduled for 9:30 am, and finally get told we can't make it at 1:30 PM. Am also told he got another company with availability and would text the number to me, never received a text. Very unprofessional and caused me to waste an entire day with no loading help for me and my handicapped wife. Will never book with this company and I would highly suggest you don't either!

We unfortunately did not have a good experience with this company. We had scheduled a pick up and…read moredelivery of a dresser from Peoria to Morton at 10am on a Saturday morning. We sent a deposit with Venmo as requested by Robert. I received a call at around 8:40am on Saturday morning that did not leave a voice mail. I called and spoke to Robert who told me our crew was in Springfield and would be heading our way after they were done unloading. As the day unfolded the time tentatively changed to 1-2pm. I called a few more times in the afternoon and no one answered. I later got a text from Robert that stated "Let give them a call now sorry I have no service ". I never heard back until several hours later in the late afternoon. I received this text from Robert "We are truly sorry our guys can't make it to you on time today we was running behind and I was currently on the plane with no service. I can refund you your $20 to Venmo on Monday morning I can send it to your Apple Pay right now whichever one works best for you once again we are truly sorry!! " I requested a $20 deposit refund by Venmo on Monday morning. We never received a refund for the deposit. Unfortunately, we would not be able to recommend this company. Our experience was not good.

We did not end up using them for our moving services, but I just wanted to comment on the…read moreprofessionalism and speed of response that this company provided when I was seeking out a quote. If you are in the Bloomington area and need to move, I highly recommend them based on that experience. The prices are extremely reasonable.

We unfortunately had a very bad experience. They are contracted through our local Menards to…read moredeliver large appliances. Ours was delivered last week by two men, one of which was extremely rude to me and my family members as soon as they arrived (2 hours late). Complained about the job, accused us of being unprepared (took off work and moved stove and cabinetry out of kitchen). He was referring to our need to remove the doors of the fridge to get it in the house -we told Menards we would need to do this and they assured us it would be no problem. His partner left during the delivery because "time is money". He tried to do it alone and nearly dropped the fridge and then he dented our stove with the old one. We asked him to please call his partner back and he said that the waiver I signed meant he could "damage whatever he wanted". Repeatedly said "I should leave this on your front porch" and "you're lucky I'm still here". Demanded extra cash on top of what we prepaid. Ultimately the partner (who was kind and apologetic) returned and they were able to bring it in no problem. My husband did at least 50% of the work bringing in doors and removing the old fridge while he sat on his phone and complained. We asked them to leave without installing because of his behavior and attitude. Menards refunded us and said they have had similar complaints before. Will never hire or recommend. I feel bad for the apologetic partner, he probably could've done a good job without the other guy!