The guys are nice but I really needed this done correctly…read more They had my car for almost a month, the incorrect radiator fluid was added into the radiator causing 1,500. in damage to the car and it's now with the dealership getting fixed. Unfortunately I didn't investigate prior to taking the car to the shop as it's not BBB accredited. I wish I would have went elsewhere as now I'm out almost 3,000. by their mistakes.

this guy doesn't stand behind his work. And he will not complete the job he was paid for, and he…read moreadds more to the estimate. Once you pick up the car and tells you.

The Body Shop did an amazing job on my car and their service is beyond excellent. Everyone is super…read morefriendly, courteous and kind. Dino and Rick went above and beyond to assist me. Thanks for a great job!

I'm very disappointed with my experience at this body shop in Simi Valley…read more My car was there for about a month for repairs. The actual repair work came out okay, but when I got my car back, the rubber molding around my sunroof was damaged and hanging down. I rarely, if ever, use my sunroof, and this was not an issue before I brought the car in. When I brought it to their attention, they denied causing the damage but offered to order the replacement molding for me. I agreed and paid for the part. When the part came in, I discovered it was the wrong color -- gray/white instead of black, which is what my car has. I returned the incorrect part and was told they would see if it could be returned and that I could get my money back. Now they are telling me they will not refund me and that I'm stuck with the wrong part and need to come pick it up. This entire situation has been incredibly frustrating. Every time I went in, I dealt with Rick, and I constantly felt like I was bothering him or wasting his time just by asking reasonable questions about my own vehicle and the issues I was having. Customers should not be made to feel that way, especially after leaving their car with a business for a month and spending money on repairs. At this point, I'm less upset about the part itself than I am about how poorly this situation has been handled. Good customer service means taking responsibility, communicating clearly, and working with the customer to resolve a problem. Unfortunately, that has not been my experience here. Just wanted to update you I did cancel the $78 on my credit card ridiculous that they want me to pay for the wrong part that they ordered. The owner Dino called me up he left a message saying that he's going to put me to collections and this will go on my permanent record. I got to say Dino it's got to be a huge loser to try to get collections for $78 I don't need any of your business anymore.

I had a cover on my car for a couple of weeks while I was away, and when I went to remove it, I…read moreinitially thought I just had a couple of oil stains. However, it turned out to be glue residue that was invisible to the eye after having the wrap removed. The humidity under the cover allowed it to seep into the top coat. I considered doing a "do it yourself-YouTube clay bar-turtle wax" fix, but I wisely stopped by Exotic for a professional opinion. I can't tell you how relieved I am that I did! They fixed the issue in literally 10 minutes. Imagine how disastrous it could have been if I had attempted it myself and damaged my paint! This experience reinforced an important lesson: always seek advice from a professional, especially in a specific field. From the moment I arrived, from the owner and his son, to Giovanni and his team, I knew they were solid, professional, respectful, and, most importantly, honest. If you find yourself in a similar situation, whether due to an accident or just routine maintenance like me, I urge you to come here first. Giovanni and his crew come highly recommended! Don't risk it - trust the experts at Exotic!

I recently worked with Exotic Motorsports in Simi Valley on an insurance claim repair. The good…read morenews is that they handled the insurance process very well, and the quality of the repair work was excellent. The vehicle looks great, and it's clear they take pride in their craftsmanship. Where I think they could improve is in communication and follow-up. I was told that quotes would be emailed to me, but neither my wife nor I ever received them. When something like that happens, a simple follow-up phone call to confirm receipt and discuss next steps would go a long way. Unfortunately, that never occurred. Working directly with the owner was always a pleasant experience. He was professional, approachable, and genuinely cared about the outcome. However, the day-to-day communication and follow-through from his second-in-command left room for improvement. Overall, these are good people who do quality work and stand behind what they do. With some attention to basic business management practices--particularly communication and customer follow-up--they could provide an even better customer experience.

It's very rare these days that you can find businesses that will say and do whatever it takes to…read moremake a buck...Iron Hirse is not one of those. A little back story first; I happen to have a high end vehicle where parts and labor are exceptionally high. The dealership that most of the work done is also in that bracket and will say and do whatever it takes to make $$$$$. So, when I had a wrap removed recently, some of my vehicles auto features and alerts were not working effectively. I called my dealership and I was told to bring the vehicle in and they would do a diagnostic to determine the issue. They also gave me an estimate for the issue in question, and it included removing the front bumper and replacing a wiring harness for one of my headlights. They also gave me an estimate for that particular job, which around 6K. Of course, I'm sure they were accurate with the quote for this particular car and the particular issue, however, what if you could find a business that also operates in the vehicle repair and restoration business? Well, this brings me to the point. I know Will, and Craig at Iron Horse, and thought I should get a second opinion. I rolled up and told them what was going on, and showed them the "defective light" alert on my dash, at which point they told me to turn my signals on and my headlights on. It was at this moment you discover quality and character matters. Craig and Will found that one of my sidelight bulbs was t connected. They connected it. Problem solved....free of charge. They just saved me 6K. They could have told me the same thing O'Gara did, but they chose honor, honesty over money. That is never heard of. I am so thankful that there are still people out there who are willing to just do the right thing. I hope my story resonates with you out there who are looking for this type of result with any issue related to your vehicle. A huge thank you to Will and Craig for their virtue!

I was referred to Iron Horse for something silly. I needed the bolt taken out of my license plate,…read moreit wouldn't come out and the housing was broken. I went in and spoke with Amy, in 10 minutes it was fixed and two new bolts put in. Amy was super warm and kind when I came in. The shop was super clean and organized. Should I ever need body work on my car, Iron Horse will be my go to. Great customer service!

I highly recommend All Pro Auto Body. I brought my car in with a partially crushed front bumper,…read moreand the service was exceptional from the moment I arrived. The mechanic attended to me immediately, assessed the damage, and expertly secured a replacement part to restore the bumper's alignment. My car looks like new again. Most impressively, he declined to charge me for the service since the repair took under an hour. It is rare to find such honesty and high-quality craftsmanship.

Best repair shop around. The owners Mike and Albert are both fantastic, they really care about…read moredoing repairs right, and not overcharging in the process. The quality of the repairs, and the value you get when you bring your car to them cannot be matched. Highly recommend!

When my son graduated Summa Cum Laude on his Pre Med, I promised to buy his whatever he wanted, I…read moresaved money on this account, just in case, as I have promised to deliver. He actually did! So, after graduation I asked him what he wanted and he liked a car that he can play with, modify its engine etc...I bought him a brand new limited release Toyota GR 86 car. However, after a few months, a guy busy on his mobile phone backed up on GR 86 while waiting at a Starbucks restaurant. So, I took the car to the City Auto Body Shop, having been here before with my Acura MDX with the same experience.... Briefly, this shop always delivers the goods as promised. They fixed the car after a few days and continuously updated me with the original parts that were ordered from Japan instead of locally manufactured Taiwanese or Chinese options. They also worked with my insurance company and rental agency to give us a loaner and certainly updated the whole team who was involved in the process. They called us on the phone and shared daily updates and repairs that was being done to the car. Our car was also stored and secured in the garage and protected from the elements which other repair outlets don't seem to care. The service advisor was very professional and collaborated with my insurance adjuster to complete the repair and also facilitated the payment of the necessary fees relative to my coverages. Yes, you ca. actually trust this repair facility and they certainly will do ensuring to repair and fix your car, just like new when you left the dealership.

I have taken several vehicles to City Auto over the years. The quality of work that they do is…read moreunparalleled. I will continue to take my vehicles to them

My truck was vandalized and needed the right quarter panel resprayed. My insurance company…read morerecommended Carstar so I took it there. I was extremely impressed by the quick, courteous treatment, the professional assessment of the work to be done and the extremely thorough, high-quality work that was performed. During their prep, they discovered previous bodywork, which was poorly done and reached out to that body shop to settle the cost difference. They then completed the entire job correctly and the results were stunning. The bodywork is so straight and smooth, that it's even better than the factory lines. And the paint work was perfectly matched and flawless. They did take a few extra days to complete the work, because of the unforeseen damage they found under the existing paint, but it was well worth the wait. I'm extremely happy with their work. I can highly recommend Carstar to anyone who needs professional body and paint work for their vehicle...

Thank you to the team at CarStar City Auto Body of Simi Valley for fixing my vehicle! I found…read moremyself in an unfortunate situation needing repairs and had experience before with formerly City Auto Body. They are an authorized repair dealer for my insurance and I like that they partner with Enterprise to service their customers. Much better than Hertz in every way. From start to finish, communication was quick and smooth. I was given an inspection almost immediately and given the keys back just as quick it seemed. Working with body shops from a previous career, I know this is not an average experience. The most deserving part of the five star review is the extra steps they took. For example, I had a few minor scratches on my front bumper they touched up for me. Free of charge. They also detail your vehicle nicely and have a water bottle upon your return. The little things make for a nice touch. Much appreciated and recommend this body shop for any future repairs.

Simi Valley Auto Body was fantastic to work with. My Prius was recently damaged and needed rear…read morebumper work. After much research, I took it to Simi Valley Auto Body. 5-star experience from start to finish. The team there is personable, efficient, and fair in their pricing. They were easy to work with and excellent in their communication as the job progressed. I hope I don't ever need body work again (haha!). But if I do, Simi Valley Auto Body will be doing the work.

My car was parked on a quiet residential street while I was inside my buddy's house working. It was…read moredark when I got into my car to drive home, but I quickly noticed my drivers side mirror was strangely turned up and twisted. When I got home I saw that my car was actually side swiped. This was very disheartening on so many levels, but especially because someone knew they hit my car and they just left the scene. I am relatively new to the Simi Valley area, so I wasn't sure where to bring my car, so I went to a place that advertised they specifically work on German cars, but they mentioned they're not a body shop, and 100% suggested I take my car to Simi Valley Auto Body. SVAB is absolutely fantastic, and their staff is absolutely amazing!! Super friendly and super knowledgeable!! Not only does my car look brand spankin' new, but the job was finished so quickly!! I know this is tricky these days with parts being unavailable, so I am very grateful for the parts being available, and truly forever grateful for SVAB's outstanding work!! I highly recommend Simi Valley Auto Body!! Thank You again friends, my car looks beautiful!!