My truck was vandalized and needed the right quarter panel resprayed. My insurance company recommended Carstar so I took it there. I was extremely impressed by the quick, courteous treatment, the professional assessment of the work to be done and the extremely thorough, high-quality work that was performed. During their prep, they discovered previous bodywork, which was poorly done and reached out to that body shop to settle the cost difference. They then completed the entire job correctly and the results were stunning. The bodywork is so straight and smooth, that it's even better than the factory lines. And the paint work was perfectly matched and flawless. They did take a few extra days to complete the work, because of the unforeseen damage they found under the existing paint, but it was well worth the wait. I'm extremely happy with their work. I can highly recommend Carstar to anyone who needs professional body and paint work for their vehicle... read more

Excellent Auto Collision Repair shop located in the heart of Simi Valley. I took one of my cars that was hit at Starbucks by someone not paying attention and was on his phone. I have a brand new car and Kevin took care of it like an old friend. He replaced the part ordered it from the dealership instead of Amazon or OEM. When I picked it up, the car is like when I brought it home from the dealership. Great job, CARSTAR! Thank you, Kevin and Jim for taking care of my car. Excellent t work! read more

Thank you to the team at CarStar City Auto Body of Simi Valley for fixing my vehicle! I found myself in an unfortunate situation needing repairs and had experience before with formerly City Auto Body. They are an authorized repair dealer for my insurance and I like that they partner with Enterprise to service their customers. Much better than Hertz in every way. From start to finish, communication was quick and smooth. I was given an inspection almost immediately and given the keys back just as quick it seemed. Working with body shops from a previous career, I know this is not an average experience. The most deserving part of the five star review is the extra steps they took. For example, I had a few minor scratches on my front bumper they touched up for me. Free of charge. They also detail your vehicle nicely and have a water bottle upon your return. The little things make for a nice touch. Much appreciated and recommend this body shop for any future repairs. read more

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CARSTAR has wonderful customer service and were highly professional. They did a great job taking care of my Audi. I received my car repaired and professionally cleaned. read more

Best customer service and they did an excellent job would highly recommend them for everybody. Tony was fantastic for me he contacted me throughout the process and let me know what was going on he was one in a million. read more

I needed to have the hood on my van painted as well as the front bumper replaced. I brought it in to have them take a look at it and assessed for an estimate. was met by Lance who was both personable and informative. Because of family emergency I needed to cancel on them twice and reschedule. They were gracious and understanding. Upon completion, my van not only looked fantastic with new paint and bumper, they detailed my van inside and out before returning it to me. As an added bonus the van was ready a day earlier than what they had quoted me. I would't hesitate to recommend this place to anyone. read more

CARSTAR is five star!!. So clean, courteous & professional! Jim DeFalco and staff are amazing! Wouldn't take my vehicle anywhere else!

I came here to get a repair estimate for my 4runner where someone scratched my car while I was parked. Received top notch customer service from Lance. He took time to answer my long list of questions and gave me a reasonable timeframe for the repair. I decided to move forward with my appointment due to the level of attention and service from the staff! I will post an update with before and after photos. read more

Tony, Kevin, Ray and. Marissa gave me and my daughter excellent customer service. Right from the time we walked up everyone was polite and saying hi. They weren't even part of our service and still said hi! Marissa was so sweet receptionist. Tony really took care of us and made us feel like home. Ray with his amazing sense of humor brightened our day and Kevin who did the walk through explained everything and was so kind!! Great company to use. Top of the line customer service read more

My husband hit a pole when parking my car. I dreaded getting the repair and put it off for as long as I could (lease is up next month) and was going to bite the bullet and pay out of pocket. One place said I would have to replace the bumper! The former City Auto Body, I bought it here for the estimate. Jim told me to drive the car to the first carport and that the guys would take care of me. They buffed the damage right out and even touched up the paint. I was in and out in 20 min. The charge, nothing, nada, free...don't worry about it Jim said. What business does this???? Have a great weekend, they said. Wow! Honest people with an honest business. I will refer everyone here!! HAPPY FRI-YAY indeed!!!! read more

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I had my seatbelts replaced last year and it took them 2 months! Then a couple months later, I got a call from Lance, saying that they forgot to put the covers on behind the Driver side and to come by anytime. Mind you my insurance paid for them. I paid my deductible. I wasn't driving my car because I broke my hip, so it took me months to get by there. I called end of September to say I was coming to get them put on, their answer was, wait so I can find them. 2 weeks went by and no call back. so I called them back and they told me that it's been so long, nine months that they threw them out. Who throws parts out when you're a Body Shop? Then they told me that because they threw them out and it's been so long. I have to pay out-of-pocket for two little plastic cheapie things that just cover the bolts on the back of the seatbelt on the floor and he wants to charge me $75 plus tax for each. We negated because I've used him multiple times that he would pay half, either way my insurance already paid for them so now he's double dipping no! I called a reputable body shop in Simi Valley not his and I asked if that's their policy of what they do and they said no they would never throw out the parts that's why they have a stack of parts, said he, right there and that's just not cool. I called back and spoke to Lance. Because they got the parts in and I agreed to split it. When called me and they said I have 10 days to get there and put them on or they're throwing them away or whatever returning them I don't know. I told them I just started a new job and I worked till six and Woodland Hills and they said well we're only open till five so it's you know this is it or that's nothing. I finally spoke directly with Lance again and I told him what the other body Shop told me and he wasn't liking it too much. He kept saying that they kept calling me and that they left me a message that said if you don't come get them, we're throwing them out they never did that ever. So when I talk to him, I said well I'm gonna come on Friday, which was this it's gonna be this Friday and, you know whatever I do want to see a print out of your documentation that you say you called me and told me that if I didn't come get them, you were gonna throw them out. Lance got very upset with that. I almost didn't wanna even put them on anymore, but we kind of worked it out I guess and I was gonna be there on Friday because I had that day off this day off so then same day and he has his receptionist call me and tell me that that Lance would have them put on if I can get there before five. I said I'm working till six. I can't because well that's it, I had to take work off early to go get them put on. When I got there, I went in and told him who I was the receptionist and then Lance said to tell so-and-so to put them on so so-and-so whoever's name was put them on, but as he was opening my door he goes. I remember this car yeah cause I'm the one that broke them, so he broke them. My insurance shouldn't be covering for them because they should be the same ones I don't know but either way I am like OK so you broke him yeah OK well Lance you're a shady dude I would never recommend anybody going to you again? Yeah I will not be using you ever again, yeah so thanks for nothing! read more

My car bumper had been badly damaged in a hit and run on the freeway. Lance and the team repaired the it back to perfection, and was very friendly and easy to deal with the entire time even while dealing with insurance. Big thank you to Lance and the guys for having everything looking extra nice when it was done. read more

My car got a long and pretty deep scratch on the passenger side front door. I've only had the car for a couple months now and of course, seeing this big long scratch on my new car was such a disappointment. My service advisor at Simi Valley Toyota referred me to Chad White and his team at CARSTAR Simi Valley. When I met with Chad, he was very thorough, knowledgeable, and transparent. He gave some very probable causes as to what may have caused the scratch and was upfront about what would possibly be required to fix it. I felt very safe and comfortable leaving my car with them. Thankfully, they were able to fix it with just one session of polishing! Only took around 30 mins and good as new. I had such a great experience with CARSTAR and would recommend this place to anyone! read more

CARSTAR Simi Valley - after - Body Shops Near Me - SImi Valley, California

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My truck was sideswiped parked. Carstar was referred by my insurance company so I took there. Truck was to take 16 business days yet took 30. Zero communication from this shop unless I called them. Was told multiple reasons why the delay and they were never theirs. They would not take responsibility. This would be one thing if the work quality was good but it was so bad the truck is now at another shop being fixed correctly. This shop REFUSED to take the truck back and fix their bad work even at the request of the insurance company. The new shop has figured out just how bad the work is below the surface too but pictures of their finish work is below. Don't waist your time with this shop!!! read more

CARSTAR Simi Valley - this is what they call quality work and there is more below the surface - Body Shops Near Me - SImi Valley, California

Had our highlander repaired here after minor accident. They were very helpful with rental car. Getting oem parts. And getting the repair done fast and did great job. Would use them again - but hopefully won't ever need them again. read more

I couldn't be more satisfied with the work on my 40 ft monaco Class A Rv. I had need for a new door in the downstairs compartment and a fender replacement. Gunter did a great job in communicating with me all the way through the process. His staff was very responsive. I got a great paint and stripping match. On time work and did a great clean up of little blemishes on the same side of the Rv. Got me out on time at my request for a tight schedule. The fact that he communicated every step of the way was very comforting and very helpful in my scheduling. I would recommend them for any Rv body work and automobile body work. They will see me for any further work if and when I need it. Thanks Gunter and Corine read more

This body shop staff was extremely professional courteous and took immediate action to repair my vehicle. As a lady with little body shop repair experience, the staff made my experience extremely pleasant. read more

I bought a used car from Rock Honda that was previously in an accident. Dealer tried to clean up as best they could to sell and I, being ever excited to get the car, overlooked some body imperfections. I later brought my car in to Car Star for help. Did they ever! They repaired my rear bumper and inner structure and they are perfectionists. There was very little down time for me which I was super happy about. My interactions with Lance and Gaby were so pleasant. I hate to be in a situation where I'm forced to come to a body shop, but if that happens I will be back at this one with stellar customer service and quality work, Car Star! read more

Great five star service Highly recomend to anyone needing body work thru insurance or otherwise... read more

Lance and his team were nothing but absolutely professional when it came to repairs on my Highlander. They were super-transparent and kept great communication with the appraiser, insurance company, and me! The work was done as fast as practical and the best part was my car came back totally detailed, even better than when I purchased it! Thank you again to Lance and team and I hope not to see you again but if I have to, I'll come back here in a heartbeat!!!! read more

Top notch to Anthonie Williams! Very detailed, specific and hands on (body repair). Keep up the good work!

Really professional team. They kept communication through the repairs from the moment I dropped off the car, to updating me when it will be done to the moment it was actually fixed and ready for pick up. Lance was super professional and helpful at giving me an estimated time for repairs. They definitely made the process easy for me. I would definitely recommend this place to friends, family or coworkers. read more

Professional service with lifetime warranty. Clean and pleasant office area. Thorough explanation of work involved. Satisfied with results of repair. read more

I recently had my got my Mercedes E450 body work done at Carstar, Really happy with the work, customer service and response from everybody was wonderful and Lance Rogers was great. I would highly recommend the place. read more