When my best friend's SUV was hit on the driver's side, her insurance company recommended Gerber. Once approved, the repairs began immediately and were completed a day earlier than expected. Once home, she realized that a minor adjustment needed to be made, so she called and they handled it quickly. The quality of their work is excellent, and their team members were professional and friendly. They even washed her car. Based on her experience, I highly recommend Gerber for collision repairs. read more

Big Shout out for the great service and care I received from your Simi Valley CA location. My front passenger door wouldn't open from the outside and Gerber fixed it for a very reasonable price in a very timely manner. Beatriz The Manager was very professional. I highly recommend this place and appreciate their service and honestly! Star Rating: 5 read more

Back on February 17th my car completely stopped right in front of Gerber Collision and Beatrice answered the phone, she immediately had all the guys come out and push my car into their facility. This act of kindness was one I will NEVER forget. read more

I took my car here a year ago to get repaired from an accident where I was rear ended. There was some extensive damage to the trunk and bummer, but luckily it was all cosmetic. The work they did was good, but it took a REALLY long time to complete the job, and they didn't do a couple things like add my racing stripes to the new trunk and replace a piece of moulding that came off during the accident. I called every month for almost a year before I just decided to stop by the shop to get a quote on another repair that I needed due to a hit and run accident. I wasn't planning on getting the work done here because of my prior experience. I noticed a difference IMMEDIATELY. I walked in and was greeted by Beatrice. She informed me that the shop had all new staff and that she was personally leading this turn around. I'm that brief interaction, so made me decide to give Gerber another shot and boy am I happy I did so. Not only did Beatrice go above and beyond to get the work completed within a week, but she also fixed the remaining issues from the first accident! She even asked one of her associates to drive me to the rental car company to pick up a rental car. She also talked to the rental car company and had them agree to pick up the car from Gerber. If that's not a great service mindset, then I don't know what is! I can't thank Gerber and Beatrice enough for all of the outstanding service and quality of work they did for me. My car looks brand new! If you want the job done right and timely, go to Gerber and talk to Beatrice!!! read more

My car was repaired on time and the job displays quality craftsmanship. The staff are pleasant and very courteous. I would bring another repair job again. read more

I can't say enough good things about Gerber Collision & Glass in Simi Valley! Mike and Beatriz (I hope I am spelling her name right) were both extremely helpful and kind throughout the whole process. My grandma gave me this car, so I was devastated when it got damaged -- but they made it look absolutely brand new. They both have amazing attitudes, provided excellent customer service, and got my Kia Soul done in just a few days. I highly recommend them to anyone who needs repair work. I don't know what they make, but in my opinion, they both deserve a raise! Five stars all the way! read more

My BMW was being repaired at Gerber Body Shop in Simi Valley. Crystal & the Crew were absolutely Amazing! They kept me up to date on all repairs, which were excellent! I'm delighted with Crystal & the Crew's Excellent service & attention to detail! I will recommend all my family & friends to Gerber Collision when needed. Thanks! Jerome read more

I wanted to update my review! Taking my car back for the correct bumper was a different and good experience! They even vacuumed and washed my car after installing the beautiful new bumper! Thank you all for making it right! They also returned my rental car for me so I didn't have to figure out three kids and returning it! Thanks again! read more

My husband had an accident on 12/21/22 with his 1999 Toyota 4Runner. Our insurance company recommended Gerber Collision in Simi Valley. They were unable to give us an estimate until 12/27/22 and it turns out they never looked under the hood so we had to return for an added estimate. Much jockeying went back and forth between Safeco and Gerber. It's totaled, it's not totaled. This went on for at least 2 weeks and finally after all of that Gerber said they don't work on cars older than 2004. They obviously knew the car was a 1999 because they had to know what parts to include in the estimate. They could have saved us a great deal of time and aggravation if they'd been honest from the first day and told us they don't work on cars older than 2004. They might do great work but we'll never know since they wouldn't work on our car. We took it to Newcastle Motor and they did a fantastic job repairing it in 2 1/2 weeks. read more

I went to Gerber collision autobody for my estimate needed for a rear-end collision on hwy. 118. I was told the estimator was not in that I need to contact my insurance company to set up an appointment to receive an estimate for damages... I told the service advisor at Gerber that I needed two more estimates as every body shop has different prices... I was told to leave as Gerber autobody won't help me. I will never recommend this autobody shop. read more

My wife got rear-ended, and we took the car to Gerber collision and they were professional from day one. They gave us an estimated time. It will be ready and continually text messages to let us know progress on the car .We went and picked it up, All the damages were fixed and the car was in spotless condition, as they detailed it before we picked it up. What an awesome experience. read more

Awesome customer service and my son was very happy with the repairs. Everyone there was polite and professional. Ronnie and Jennifer were especially helpful. Ronnie took care of us, answered all our questions and made sure we were pleased with the repairs. Jennifer was pleasant, explained the paper work and helped with insurance. Highly recommend this business. They sent updates on the repair and someone was always available when I called them. If I could add more stars to this rating, I would happily do so. read more

Had somebody hit my car on the 405 and it needed repair, so I brought it over to Star Auto Body. In my previous review, I stated the work was fine but was not satisfied with the communication. This time, everything went five-star for sure! I brought my car over and dropped it off and they did a quick inspection and told me they would call me later in the day to let me know if there was any further damage. Later that afternoon I received a call as promised and was told that my vehicle should be ready by the following Monday. This time around the communication was seamless and spot on. I received a few 'update' calls through the week to keep me informed and I really appreciated that. In the end, they med their predetermined time of completion and the vehicle looks perfect. They really upped their game and that goes a long way! read more

My brand new camry got hit and I immediately drove my car to Star Auto Body where Nick helped me and my car was done in a matter of a few days! Then recently my car got hit AGAIN! I didn't have to think twice about where to get my car repaired. I returned to Star Auto Body where Nick helped me again, and like always i got my car back in a couple of days looking brand new! Star Auto Body makes crashing your car less of a headache! I 100% recommend! read more

Thank you, Thank you, Thank you Gerber Collision & Glass!!!! Alex, Jackie and the whole staff were ABSOLUTELY WONDERFUL. I was always kept informed of the entire process. Even though it was a challenging process for me, I was at ease knowing that my vehicle was being taken care of. I felt like I knew them personally, because of the amount of conversations we had. There was no doubt in my mind that I had picked the right company for my vehicle repair. I will HIGHLY recommend Gerber Collision & Glass!!!! read more

I was rear ended 11/2020 and my 2019 Tacoma was towed to Star the same day because that was who my insurance suggested. The truck was there approximately 6 weeks, which was way better than the up to 3 months I was told initially. So when I got the call my truck was ready I was thrilled. Picked up and driving home noticed a little piece was missing on the center console, I called and they asked me to come back, I did. They saw what was missing and said they would need to order it and would call me when it came in. Getting back into my truck it hit me, they had not put my running boards back on! I walked back inside and asked them where they were. They checked their pictures of my truck and saw it came in with running boards and said they would have to track them down! I left and got a call a few days later they had the part and they had found my running boards. Couple weeks later my boyfriend asked me what happened to the wheel well guards, I had no clue what he was talking about so I went back to Star and once again they checked their pictures and saw my truck came in with them and they had no idea where they were. I also questioned them on why my tail gate was not closing all the way and I had noticed the paint on the bed was already chipping. I was asked to give them a couple weeks because the lady helping me was going on vacation, but promised when she got back she would get everything taken care of. Well after of not hearing anything for a month I went back and she said she had forgotten and would get right on it. Well here it is the end of July and not a word from them! Still no wheel well covers or answers to why the paint is chipping and the only reason my tail gate is now right is because my boyfriend took it off and adjusted it the way it should have been done in the first place! I WILL NEVER EVER DEAL WITH THESE PEOPLE AGAIN! Even with the name change, still horrible service!! read more

Thanks to Pete, and Jen and everyone at Star Auto Body in Simi Valley! Awesome and professional, quick and painless, excellent work on detailing my new Chevy Colorado Z71 custom grill! Highly recommended! read more

Gerber Collision & Glass - Expert detailing in customizing my special edition grill! - Body Shops Near Me - Simi Valley, California

We have used Star Automotive for years. Randy, Jennifer and her daughter have been great. Very detailed and informative. Many times, the car needed more time in the shop, but they always kept me in the loop. The repairs were always necessary. Michael Maldonado read more

Brought truck in for new grill, parking/turn signal assemblies and body molding. Additional work they did gratis was remove paint from front bumper, straightened front & rear bumpers, installed RV mirror glass (my part), washed truck (including atrocious chrome wheels), vacuumed & cleaned interior. Highly recommended. read more

Decent first impression turns into a nightmare... Took our car to Star Auto Body for front end damage at the beginning of the year. It took way too long to get the car back (3 months!), but we were initially happy with the quality of work. They did put the wipers on incorrectly so they scratched the A pillar, but otherwise the car looked great. We had to take it back a few days later due to the fact that they incorrectly installed some wiring and our key fobs would only work intermittently. After a few weeks (Subaru dealership had to fix the problem) we go to pick the car up (it's at Star Auto Body now), but notice it is covered with flecks of white paint (our car is black). There is also white residue everywhere inside the car (appeared to be debris from sanding). Jennifer tries to put the blame on the Subaru dealership and tells me that "they must have been doing some construction near your car". As she is telling me this, their paint guy is spraying white paint on a jeep not 30 feet away! I ask her about this and she claims they only spray indoors. We also notice several new dents and scratches, a broken door panel, and the window tint is gouged. Star Auto Body says they will take care of this, but when we go to pick up the car a few days later, NONE of the white paint overspray has been cleaned off, nor has the broken door panel been fixed. They just tried to jam the panel into the door tighter so we wouldn't notice. They did fix the dent...woohoo. Once again, they (reluctantly) claim they will fix these issues. We show up two additional times to pick up the car which they claim is ready, but there is still white paint overspray everywhere. On the last time, the car is in their "detailing area." I take a good look around and it is absolutely filthy. Their "detailer" is using dirty old rags to wipe down the car. I also notice that the vinyl trim around the door windows is blotchy and completely discolored. I'm assuming they used some caustic chemicals to get the white paint overspray out but neglected to protect the other parts of the car. The rear fender flare is also scratched from a buffing wheel that they used on the car. Frustrated at this point and not wanting additional damage to the car, we just take it home and contact AAA with our complaints. AAA was awesome and took care of us. They covered the additional damage to the car caused by Star Auto Body (scratched fender flares, discolored plastics, gouged window tint) and made them cover a portion of it as well. In my opinion Star Auto Body got off easy...no way AAA should endorse them as a body shop. We did return to have them install a replacement passenger side door panel, and their tech had no idea what to do when he came across some rivets in the lining. After going home, we noticed the weather stripping was loose. I took it apart at home and saw they put the the OLD BROKEN RIVETS back in the door panel... Once again, Star Auto Body tried to pull a fast one on us. The overall vibe we got from Jennifer was that she just wanted to get rid of us. Every time we brought up issues that THEY caused, she kept trying to pawn the car off and get us to take it home. They were forced to get the car detailed (elsewhere, thank God) for us, but even still we'll never get the swirls and scratches their "detailer" put in there. Not to mention we are STILL finding white residue in cracks on the inside and outside of the car. Bottom line is this: Don't take your car to Star Auto Body. Once they think they are done with your car, don't expect any quality of service. You are placed on the back burner as far as their level of care goes. Worse still is their lack of integrity and trying to pawn off a piss poor job or straight up PUTTING BROKEN RIVETS into your door panel expecting you not to find out. It's unfortunate that it's hard to find places that take pride in their work these days. read more

They did a beautiful job on my 1999 Porsche (rear ended). She's all pretty again . Pete, Nick, and Jennifer were very helpful.

Apparently Rusty Schmidt works with Glass USA. Glass USA's employee Adrian Perez-Aguirre STOLE 500$ cash from me! I tried to pay partial payment on debit and 500$ in cash he apparently pocketed my 500$ in cash because I'm now getting collection notices. Not only that every time I get their receptionist or anyone else on the phone all managers are in a meeting or out of the office when ever I try and call. read more

Wife had 2018 Wrangler taken here on advice of insurance in mid December 2022. It is now approaching mid February (2 months) and Gerber Collision has now extended the timeline FIVE TIMES! Their word has proven to mean nothing! Pick another shop unless you don't mind waiting indefinitely! read more

I took my car in to have the front bumper replaced and they did a great job. The new bumper looks great, the paint matches and I am very pleased with the work they did. I would not hesitate to have them do any other auto body work I might need and I would surely recommend them to any of my friends or family. Pete and Jennifer were great and I got same day service. Thank you Star for a great job. read more

So let me tell you about my day. I woke up. Went to the gym. Showered. Got ready for work. Got into my car. Drove about a mile down the road before BAM a car turned into me, which then caused my car to run into another car. I'm a bit annoyed but accidents happen. I miss my shift (which i desperately needed because any given toddler has more money than I do at the moment) and all around my whole day is ruined. My insurance company handled the towing and where to take it. Upon arrival, I believe he was the owner. I didn't catch his name but a very friendly guy with a mustache. He tells me what's going to happen and that from the looks of it, the car is totaled. He calmed me down a LOT and turned my day completely around. He then offered to personally drive me back to my house since my car was clearly not drivable. I hope I don't have to return to this shop because I would like to keep my future car auto-body-free BUT in the case that anything needs to be done, I will be looking forward to coming here for all future needs. Thanks Star Auto Body for making my HORRIBLE day into a decent one :) Appreciate the professionalism and kindness. read more

Wholly crapolla!! Nice work! Over the years, I've taken my cars into Auto Body facilities about a half-dozen times, each time finding little discrepancies of less than stellar work. Whether it's the paint that's not truly exact, or parts that aren't properly seated flush; I've come to just expect that the body work will never be as good as the day I bought it. I kept my hopes low as my insurance company gave me a list to choose from and I just chose Star Auto Body because it was fairly close. To make a long story short, I picked up my car today and it was like it just came off the showroom floor. All the parts fit like a glove, the paint was spot on and glossy, didn't look like a budget paint job, and even my racing stripe stickers were re-done phonomenaly. As a bonus, they washed my car completely! Not only that, but the customer service and communication was what you'd want from a business -- they kept me updated and were very courteous throughout. I found out that this is a family run business and honestly, I would have no problem getting work done here again if needed. These are good people, they paid great attention to detail, and I left super-happy. These guys rock! read more

My son borrowed my car and had a run in with a loose steel belted tire tread. Needless to say, the front end of my car was damaged and needed repair. I spoke with Nick who provided me with an estimate. The price was well under what I had expected to pay. I just picked up my car and couldn't be happier with the results!! Thank you Nick!! I'm a very happy customer and stand by my previous review - Great place, great people, great experience! read more

I was very impressed with the care and professionalism Of this place. I had an accident this past summer, and they were very helpful during that stressful situation. Everything was fixed beautifully. This past week, I noticed that my heater wasn't working. It's always worked. I hadn't used it since the accident, so I went back to Gerber. They couldn't have been more accommodating! Mr. Ferguson and another associate immediately checked under the hood for anything suspicious. He was able to schedule a more thorough inspection the very next morning. Crazy thing, my heater started working on my drive to the appointment. Weird! I explained what had happened, and he couldn't have been nicer. He gave me his card in case it ever happens again. These people are the real deal! They could've easily dismissed me since it has been 3 months since they did the work, but they didn't. I would give 10 stars if I could. read more

We have been going to STAR for years, everything from door dings to my daughter rear ending another car. They are top notch, Nick is extremely knowledgeable and understanding . There work is flawless and really timely . He worked with us and the insurance to get us our cars fixed and back on the road . If you want high quality service go here and ask for nick he will not steal you wrong . read more

I agree with the other awful reviews. I don't know if Karen was there several years ago when I had my Honda repaired (for upwards of $8,000 they literally replaced my entire front and part of the right side after someone hit my mother from the side going about 30mph. About 6 months later while making a k-turn into my driveway, I got close to the railing and touched it as I was inching in. I get out of my car to see an 8" diameter hole of chipped off paint and a raw bumper underneath (completely UNDAMAGED... was not even dented and I now come to find out after having it replaced just recently, that the new bumper they gave me was not even METAL like my original, just cheap as hell fiberglass... thanks for that!). I intially went to the shop to request them to repaint my bumper, since this is not how paint is supposed to function on a car. I would have a scratch, if anything, I wouldn't just LOSE AN ENTIRE CHUNK OF PAINT... The rude gentleman behind the counter (believe his name was Brian, I don't know if he still works there, this was a few years ago) told me this was my fault, and he could give me a quote on repairing it. - NICE HUH??? I finally had to go back to my insurance company, who DOES stand by their warranty, and they paid for me to have it repainted at another auto body shop, after I provided them a photo from the accident where my METAL BUMPER had a 8" indent in it from the other guys car, and there was NOT ONE CHIP OF PAINT MISSING! Just a really big ass dent! So, I don't know if they've actually managed to improve their service, as the b BUI S review would lead you to believe, but if you like overpriced work that's sub-par, if that, this is your auto body shop. BTW, if you want to look me up Karen, we were the 2000 Gold Honda SE V6 you repaired a few years back. The quote would have been for over $8,000. read more

Took my truck in after an accident. They were very thorough and found some minor problems that could have been missed by other body shops. They provide outstanding service and the team does great body work. Jennifer, Brittany and Nick were pleasant people to speak with. Their team did an amazing job with my truck. read more

Gerber Collision & Glass - Body Shops Near Me - Simi Valley, California

From the minute I was rear-ended until the day I drove my car away from Star Auto Body, the process could not have went any smoother. Karin at Star Auto Body was extremely helpful with getting my estimate done very quickly and even assisted me with getting a rental car. The repairs were done in a timely manner and my car came out looking brand new once again. In addition, since Star Auto Body is a direct bill with Wawanesa Insurance, I did not have to wait for an adjuster from the insurance company and I left without ever having to pay a cent out of pocket. I with out a doubt can highly recommend Star Auto Body and would encourage anyone involved in an accident to bring in you car and talk to Karin!!! Thank you Star Auto Body!!!! read more

I was referred here by a trusted friend. My car was part of a hit and run that left it in bad shape. Some careless driver basically ruined the front driver side of my 2012 Acura TSX Special Edition. I showed Karin my insurance's adjuster's estimate. After a quick inspection she said they completely missed a hole in the left tire fender! Anyways she assured me that by bringing it here the repairs would be done without cutting corners and with OEM parts. Long story short, she took in my car right then and there then had a rental lined up for me! The whole process ran smooth and Karin was in constant communication via phone or email on updates throughout the body repair. All in all, a very professional experience and I definitely recommend Star Auto Body for anyone in need of repair work. Thank you so much Karin, Pete and everyone at Star Auto Body for getting my car to look new again. read more

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I have to say, was really impressed with Star Auto Body. I took my 2016 Civic in after I was rear ended. The car was only 13 days old, so you can imagine how frustrating it must have been for me. My car didn't have much damage, but I wanted it fixed as it is brand new. I took it to Star Auto Body on referral from State Farm. My car looks great. They replaced a piece on my bumper and got the scratch and dent out. The repair was quick and communication was great. However, I was quite upset after discovering a scratch on the plastic that covers my odometer area of the dash. Whoever cleaned the inside of the vehicle put a scratch when wiping. With the car being in the shop at only 2 weeks old, it wasn't cleaned inside prior to going in the shop, so I know where it happened. I didn't notice until after I had left, so I wasn't able to bring it to their attention. The chances of them believing me hours later is slim to none, so I let it go. I was disappointed with that. Of that didn't happen, it would have been 5 stars. read more

I took my truck in for some minor body repair through my insurance. They rush the repairs and when I came to pick it up after they called, they were still doing the finishing touches and trying to pinstripe it. I had to bring my truck back 3 times for them fix the paint and body side moulding. I had to pinstripe the truck myself because they had no clue. Now after 8 years the paint is losing the clear coat, now I would expect they're paint to last longer than the factory, but not even close the factory paint job is a million times better. So if you keep your vehicle for a while I would definitely not use this body shop. read more

Advise to anyone who is going to take thier car to this place!! DON'T service is horrible!! I never had such bad service in my life!! I took my car to get an estimate and was told by Jennifer she would call me and keep me posted on all the details of what was going to take place and also send me the estimate!! Well days passed by and I finally had to call and I also had to call the insurance company which Jennifer said she could not contact which I had no problems!!! Very sad because I had to do all the following up etc!!! And was lied too!! And to top it off since I called Jennifer out about her lying she called and told me she didn't want me to take my car to Star Auto for the repair which really did not make me happy after I have waited now so long to get my car repaired!! So all I can say don't take your car to this establishment!! Horrible!!!!! Poor communication skills and service!! I will also.let my insurance company know what Jennifer did and advise the insurance company not to use them.in the future!!! Sad is all I can say B V Simi Valley read more

I have been to Star Auto Body three separate times now. Twice through my insurance, and once paying myself. Every time the staff has been extremely friendly and helpful. Every time the work was done in a very timely manner, and the work that was done to my vehicles looked great. I have recommended Star Auto Body to friends, and would definitely do it again. read more

If I could give 10 stars, I would! What a great experience I had at Star Auto Body on De. 20 2018. I went to get a door handle replaced on my FX 45. Not only did they do the work incredibly fast, it was the best price I could've imagined. Ms. Villegas is simply a jewel. Thank you so much for making my morning a little more pleasant. read more

I was recently in an auto accident. The insurance company recommended Star Auto Body to get my repairs. I met with someone today and I can't tell you how refreshing it was to speak to such a humble and thorough individual. He made me feel like my time and concerns mattered and he went over everything in detail so I would be knowledgeable of what the process is. I live outside of Simi Valley but if I ever have any other autobody needs there's no other place I will go. Thank you again! read more

Horrible service , car was never the same , customer service was horrible , car was not completed and returned back , wire issues which they blamed dealer after car worked fine for 80,000 miles/5 years read more