When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm…read morewilling to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10.

I hired PlumbSmart to replace my water heaters. They did a great job for a fair price. They showed…read moreup on time and were friendly and professional. They took the time to explain everything they were doing. Would definitely use them again.

Talk about speedy service! My water heater had gone out, and taking a cold shower, even in the…read moresummer is complete torture!! So I went online that morning and looked up several businesses that repaired water heaters, read the reviews then called A & A Plumbing for an appt. Dane took all my info and was able to schedule an appt the same day. I received a follow up text advising me that a tech would be out shortly along with his photo, which as a female living alone was appreciated. Dave and Griffin arrived shortly before 9am, assessed the problem, offered me several solutions and thoroughly explained the processes going forward. Both gentlemen were extremely friendly and polite, but also very professional. They completing the option I chose, stuck around a while to make sure there were no changes and advised me they would follow up in the next few days. I would highly recommend this company as they were fast, friendly and very reliable.

I've counted on their plumbing service for 14 years and always receive first class professional…read moreresults. Kyle is a super technician who always solves our issues promptly and correctly. Highly recommend!

We had a good experience with 5J. Our appointment was on time and the issue was remedied at a fair…read morecharge. Would use again.

We've had an on again off again leak in our kitchen sink for about a year. I would fix it, only…read morefor it to come back. I suspected I was fighting a bad original install. We took the opportunity to upgrade the sink and disposal and hired Chris & 5J to handle the install. He was quick, professional and knowledgeable. The install is done. Looks great. Works great. I will definitely use him again with any plumbing issues.

I should have read these yelp reviews before I called this company. I called them several days ago…read morefor a leak in my ceiling (HVAC related) and a most likely clogged drain line. Three days later I haven't heard back from them so I called again. They took all my information again and asked when when I would like to schedule them. ARE YOU KIDDING ME!!!! I waited three days just to schedule when I needed a plumber asap! Needless to say I'll never know how there work is first hand as I will be calling someone else now.

My mother obtained service from here and they have treated her very poorly. They charge $189 just…read moreto come and "diagnose" even though the guys they have sent the past 2 times have had no knowledge of what they were doing and was just guessing. They are very unprofessional and charge an arm and leg for a service that they cant even provide properly. My mom would schedule an appointment and they never showed, she called and was written off to a just "we can maybe get there tomorrow." I went and found my mother a new service that completely fixed her service and did it so cost effective and professional. Horrible customer service and even worse pricing.

Paul gave us great, professional service reinstalling our garbage disposal, faucet and reworking…read morepipes under new sink. He was in and done within three hours!! We thought they were a little pricey but well worth the money. We would recommend Rapid Plumbing and Paul!

Fast, Reliable, and Honest Service from Rapid Plumbing! We…read morehad a great experience with Rapid Plumbing. Paul was the one who handled our repair, and he was fast, reliable, and honest -- exactly what you hope for when calling a plumber. He quickly identified the issue, explained everything clearly, and got it fixed the right way. If it's Paul and the Rapid Plumbing team, you can count on excellent service and the job done right.

We had an entire new HVAC system installed after our 2013 model died. Brandon Cerda came out and…read moredid a great job of evaluating our old system and giving us options for a new system. He was very knowledgeable, professional and polite. We had a conference call with his manager Josh Estrada. Mr Estrada did a very good job of explaining the loan details on a recorded portion of the call. We had emphasized our need for a 20-year warranty for the heat exchanger, coils, compressor and parts because we did not want to have to repeat this in 10 years should the new system fail. I thought we made this very clear however after listening to the recorded call a week later, I saw that the heat exchanger does have a 20 year warranty, but the compressor and parts only 10 years. Some miscommunication perhaps on both ends. We went with the 3rd tier option because we thought it has a 20 year warranty on everything. It's energy efficient and eligible for the CPS Energy rebate. The system cost over $22,000 which was about $8k-$10k more than the Tier 2 option. The system itself works great (Goodman model) and is a huge improvement. The pull down attic door/ladder had to be removed to fit the new system in. I was informed of this at the end of the day. I would have approved it regardless but it would have been better if notified in advance. There were a few details that needed to be addressed such as adding a little more insulation to the main compressor line and setting up having a 3rd party carpenter to come out, reinstall the attic ladder/door and repair the wooden trim. It was frustrating in that I had made several calls to various people, texted and sent emails with little or no reply until about a week later. The attic ladder/door was later installed and looks great. There was also miscommunication in that I was told a QCI supervisor would be out to inspect the new system. I had a scheduled appointment and waited several hours. No one ever showed up. When I called about it they said I didn't need it because we live outside of the San Antonio limit. Then later someone said they were going to send the inspector. He showed up and gave me the requested paperwork I needed to complete the CPS Energy rebate application, and was going to leave without inspecting the system. I had him inspect it and was told that everything "checked out 100%." Brandon Cerda, the initial technician who assessed our old system and went over new options, was very helpful in getting a loan from Good Leap since this was such a huge investment. He was great in that he showed me a photo of the attic unit that had flooded the drip pan with oil and refrigerant. He said the outside compressor was still ok. Ironically the prior company which gave me an estimate never mentioned this and said I had a bad compressor. The point being that Goettl is very honest, knowledge, thorough and detailed in their work. The installers Matthew and Josh (a different Josh) did a very good job. It was an all day project. Josh did a great followup job in showing me the attic unit, answering all of my concerns, adding insulation to the outside compressor line, and going over routine home maintenance such as changing the HVAC filter and adding fluid to the attic unit's IV Bag (a device that injects a small amount of a special fluid daily to help keep the lines clear. Ignacio Hernandez (goes by Nacho) was helpful in calling about a week later to look into the 20-year warranty issue. He later sent an email with the recorded phone call where I heard Josh the manager mention 10 years warranty for the compressor. The recorded portion of the call did not initiate until after my wife dropped off the conference call. Although Josh was right, I still feel like he knew our need for a 20 year warranty because we spoke about it at length. The $22k HVAC system was at the end limit of our budget. We may had gone with the lower option if this fact had truly set in my mind. Regardless, it was a done deal. I researched and found after the fact that 10 years is standard for a compressor warranty unless you purchase an expensive 3rd party extended warranty. Call it a life lesson on my part. Goettl was very good in registering the furnace, compressor and coils with the manufacturer Goodman (this has to be done within 60 days of installation in Texas to get the full warranties as described 20/10/10). Overall Goettl AC & Plumbing did a wonderful job. Everyone was polite, professional and was not pushy regarding the sale of the HVAC system. Prior to this I got an estimate from another contractor and did not like their aggressive sales tactics. The new system comes with a 1 year Goettl service membership. I had actually paid for this the day prior to the installation so they extended it to 2 years. Having the membership will save you money regarding maintenance of the system. We also received over a $900 credit since we had prior repairs with Goettl and a 5% First Responders dis

I think $399.00 is pretty steep to connect a pipe being a very senior citizen. At least the water…read moreis on.

Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

good work, fast The invoice served me well to establish that…read moremy excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value.

We have worked with Daniel before and were very pleased with his work on our water heater install…read more A year and half later, our water bill increased with notifications from SAWS of a potential leak. Daniel came out to inspect and could not locate the leak, but could hear it. Suggesting a little bit of time for the leak to come to the surface, it finally showed itself on our lawn. Dillon came out and located the leak, repaired, tested and advised the system is now closed and no leaks evident. Daniel and Dillon are very conscientious and thorough in their work. They are great to work with and I trust them to complete the job and at a fair price. You definitely will not feel cheated, and they will explain all details related to the job. they are my "go to", in terms of plumbing and honesty.

Poor communication. Made repair w/o giving me an estimate. Part cost $70/repair charge $345!!!read more

Very pleased with Tsanko's professionalism and quick response. He showed up early and solved…read moreseveral small plumbing issues. His prices were reasonable and offered up front for each repair. Will hire him again if needed and have already recommended him to others.

Tsanko worked quickly and did an excellent job. He was available within the day and installed my…read morewater heater no problemo. Without a doubt, I would suggest him for any and all plumbing requirements. He is personable, reasonable, and honest.