Alda (Master Plumber) and Felix came to work on our blocked sewer line that receives water from our…read morewashing machine. They were knowlegeable, their work was clean and efficient. We were welcomed to observe their work. Equipped with camera, they made sure that the line is open after the blockage was removed. We appreciate good communication, service as scheduled and reasonable price. I already recommended Andre's Plumbing to my family. Thank you for your hard work, thank you Andre's Pro Plumbing. Irena K

Fast service and very professional! I feel like their work was very thorough. Would definitely hire…read moreagain.

Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

good work, fast The invoice served me well to establish that…read moremy excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value.

We have worked with Daniel before and were very pleased with his work on our water heater install…read more A year and half later, our water bill increased with notifications from SAWS of a potential leak. Daniel came out to inspect and could not locate the leak, but could hear it. Suggesting a little bit of time for the leak to come to the surface, it finally showed itself on our lawn. Dillon came out and located the leak, repaired, tested and advised the system is now closed and no leaks evident. Daniel and Dillon are very conscientious and thorough in their work. They are great to work with and I trust them to complete the job and at a fair price. You definitely will not feel cheated, and they will explain all details related to the job. they are my "go to", in terms of plumbing and honesty.

Poor communication. Made repair w/o giving me an estimate. Part cost $70/repair charge $345!!!read more

When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm…read morewilling to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10.

I hired PlumbSmart to replace my water heaters. They did a great job for a fair price. They showed…read moreup on time and were friendly and professional. They took the time to explain everything they were doing. Would definitely use them again.

Matt & Freddie came to my sisters house to see why the tub/ shower was leaking out onto carpet…read more They checked everything thoroughly. So pleasant ! Put some silicone around faucet in tub. They were great. The conclusion: User error causing water to spill onto floor and get soaked up into carpet!!!!!!!!! Yikes. I will definitely use them again.

Service and price were great. A competitor came out and had to cslll the office for a. Price that…read morewas outrageous. Then wanted to finance. George Plumbing gave an honest price and did excellent work. Will definitely use them again.

We had an entire new HVAC system installed after our 2013 model died. Brandon Cerda came out and…read moredid a great job of evaluating our old system and giving us options for a new system. He was very knowledgeable, professional and polite. We had a conference call with his manager Josh Estrada. Mr Estrada did a very good job of explaining the loan details on a recorded portion of the call. We had emphasized our need for a 20-year warranty for the heat exchanger, coils, compressor and parts because we did not want to have to repeat this in 10 years should the new system fail. I thought we made this very clear however after listening to the recorded call a week later, I saw that the heat exchanger does have a 20 year warranty, but the compressor and parts only 10 years. Some miscommunication perhaps on both ends. We went with the 3rd tier option because we thought it has a 20 year warranty on everything. It's energy efficient and eligible for the CPS Energy rebate. The system cost over $22,000 which was about $8k-$10k more than the Tier 2 option. The system itself works great (Goodman model) and is a huge improvement. The pull down attic door/ladder had to be removed to fit the new system in. I was informed of this at the end of the day. I would have approved it regardless but it would have been better if notified in advance. There were a few details that needed to be addressed such as adding a little more insulation to the main compressor line and setting up having a 3rd party carpenter to come out, reinstall the attic ladder/door and repair the wooden trim. It was frustrating in that I had made several calls to various people, texted and sent emails with little or no reply until about a week later. The attic ladder/door was later installed and looks great. There was also miscommunication in that I was told a QCI supervisor would be out to inspect the new system. I had a scheduled appointment and waited several hours. No one ever showed up. When I called about it they said I didn't need it because we live outside of the San Antonio limit. Then later someone said they were going to send the inspector. He showed up and gave me the requested paperwork I needed to complete the CPS Energy rebate application, and was going to leave without inspecting the system. I had him inspect it and was told that everything "checked out 100%." Brandon Cerda, the initial technician who assessed our old system and went over new options, was very helpful in getting a loan from Good Leap since this was such a huge investment. He was great in that he showed me a photo of the attic unit that had flooded the drip pan with oil and refrigerant. He said the outside compressor was still ok. Ironically the prior company which gave me an estimate never mentioned this and said I had a bad compressor. The point being that Goettl is very honest, knowledge, thorough and detailed in their work. The installers Matthew and Josh (a different Josh) did a very good job. It was an all day project. Josh did a great followup job in showing me the attic unit, answering all of my concerns, adding insulation to the outside compressor line, and going over routine home maintenance such as changing the HVAC filter and adding fluid to the attic unit's IV Bag (a device that injects a small amount of a special fluid daily to help keep the lines clear. Ignacio Hernandez (goes by Nacho) was helpful in calling about a week later to look into the 20-year warranty issue. He later sent an email with the recorded phone call where I heard Josh the manager mention 10 years warranty for the compressor. The recorded portion of the call did not initiate until after my wife dropped off the conference call. Although Josh was right, I still feel like he knew our need for a 20 year warranty because we spoke about it at length. The $22k HVAC system was at the end limit of our budget. We may had gone with the lower option if this fact had truly set in my mind. Regardless, it was a done deal. I researched and found after the fact that 10 years is standard for a compressor warranty unless you purchase an expensive 3rd party extended warranty. Call it a life lesson on my part. Goettl was very good in registering the furnace, compressor and coils with the manufacturer Goodman (this has to be done within 60 days of installation in Texas to get the full warranties as described 20/10/10). Overall Goettl AC & Plumbing did a wonderful job. Everyone was polite, professional and was not pushy regarding the sale of the HVAC system. Prior to this I got an estimate from another contractor and did not like their aggressive sales tactics. The new system comes with a 1 year Goettl service membership. I had actually paid for this the day prior to the installation so they extended it to 2 years. Having the membership will save you money regarding maintenance of the system. We also received over a $900 credit since we had prior repairs with Goettl and a 5% First Responders dis

I think $399.00 is pretty steep to connect a pipe being a very senior citizen. At least the water…read moreis on.

great customer service! the dispatch lady stefany was really nice and super helpful in assisting me.read more

I hired Reliant Plumbing to repair sewer lines that had been damaged by tree roots and broken…read moreunderneath my slab foundation. The plumbing work was completed approximately three weeks ago, but the excavation and tunnel under my house have remained open because the city must inspect the work before the excavation can be closed. The city attempted to inspect the work Friday before last but could not do so because the tunnel was full of water. I contacted Reliant, and they said someone would come between noon and 6 the same day. No one came, and no one contacted me to explain their failure to show. I called Reliant again the following Monday and was told someone would call me back with a plan for completing the work. No one called. The following Thursday, a Reliant plumber finally came and pumped the water out of the tunnel. He told me he would be back on Friday before noon with the city inspector and specifically said I needed to be home. I therefore cancelled my 11 am appointment so I could be at home for the plumber and city inspector. On Friday, no one showed up. No one called to tell me they weren't coming or to provide an update. At noon, I called Reliant and asked to speak to a manager. I was told a manager would call me back. As of now, no manager or any other representative of the company has contacted me. I understand that unexpected problems can occur during a major plumbing repair. What I find unacceptable is the repeated failures to communicate and follow through on commitments. I currently have an open excavation and tunnel underneath my house and I am increasingly concerned about the structural integrity of my slab foundation while this remains unresolved. I'm an asking Reliant to take responsibility for completing this job, coordinating the required city inspection, and safely closing and restoring the excavation. I hope management will finally contact me and resolve this situation.

Arrived on time; quick, prompt, professional service. The plumber was quite knowledgeable about the…read moreproblem at hand.

I am very pissed the fuck off this company is a real life scam and should not be trusted. I was…read moretold that is was going to $75 by two people on the phone for their company to come out and diagnose my issue. Not once did the technician disclose that it was gonna cost me $300 to diagnose my issue. Just for them to tell me it wasn't electrical problem and that I needed an electrician. I spoke with two people at the call center, and they told me that the technician was supposed to disclose diagnosis prices before even diagnosing any problems or touching anything and he did not do so. I will never recommend this company they are dishonest with customers

We used our Home Warranty plan through Choice Home Warrant. Roger from A-Snap was very friendly and…read moreknowledgeable. Our garbage disposal started leaking and not working. A-Snap offered appointment the very next day. Roger arrived on time, diagnosed, replaced disposal in less than an hour. Will definitely use them again when needed.

Choice Home Warranty selected these people to inspect and possibly repair a leak coming through our…read moreceiling from an upstairs bathroom. He convinced us (and the warranty company who pays him for this) to let him drill holes in our ceiling to look for the leak. He never turned any water on in the bathroom and stated he needed to put more holes in the ceiling to look for leaks. I told him to leave. After I hired another plumber (on my own dime) to come after him, they found the problems, fixed what they could and communicated what was needed to resolve it. (It was pretty obvious once they started turning things on. Amazing!) Later, my water heater started dying and they sent the same crook again. He told me it would cost me over $2500 with my warranty to replace my water heater! I told him to get out of my house. And I told CHW never to send this individual to my home again. They sent a plumber that could actually figure things out and got my repairs approved for less than half the cost. The takeaway: these are no and low-skilled people looking to take advantage of Home Warranty work and those gullible enough to pay for it. If they get scheduled to come to your house, do yourself a favor and don't let them in. There are plenty of reputable plumbers in the area - stick with them.

Danares did a great job fixing the top of our water heater & flushing the expansion tank! Nice guy,…read morefast but thorough, excellent service. A++++

Will take your plumbing apart with water off to the entire house. Will say it needs new parts. And…read morenever show back up, return phone calls, and leave you without water for weeks. This is not worth the time of day to contact or have woek done. DO NOT CALL OR HAVE THIS COMPANY WORK ON ANYTHING. If you rely on water to live a normal life for showers, wash your hands, dishes and laundry do not call this company