When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm willing to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10. read more

I hired PlumbSmart to replace my water heaters. They did a great job for a fair price. They showed up on time and were friendly and professional. They took the time to explain everything they were doing. Would definitely use them again. read more

Roger from PlumbSmart came to our house and repaired a water leak we were having in just a few minutes. He gave us advice and we were very impressed with him and the company. If you need a plumber...this company is your go-to! read more

Once again I have to give a big shout out to Plumbsmart! They are the only plumbing service I will use!! Walked into my above garage attic yesterday and immediately heard water dripping - a dreaded Pex pipe had burst and was creating a nice water mess! Fast forward 24 hours - they turned up with 2 amazing Plumbers and had that - and a leaking under sink issue - quickly taken care of! They are thorough and do great work - and leave NO MESS at all - nothing!! They are very reasonable in their costs, provide excellent service and quality work! Best plumbers in San Antonio in my opinion! read more

I had a kitchen sink drain that lost its seal and was leaking below the sink. Being that this is something I know how to fix I tried. But was unable to remove the bolt. Chris from plumb smart came out to assess the problem and was able to fix it in 20 minutes. I had a few items they didn't have to complete the job. But he definitely did the hard part. He was in time , very courteous and friendly . The price I paid was well less than any other company quoted me over the phone . I will definitely use them again if ever in need. I highly recommend Plumbsmart. read more

Never returned phone call so how can I say yes. They can start off by returning phone calls. I don't understand how a company can advertise emergency services but not make an effort to do so. read more

Joey was fantastic. They were able to come out to my house to fix an emergency broken pipe the same day- not only did they work quickly and efficiently, but they educated me on what was wrong and what the solution was. They're incredibly affordable and are now my go-to for plumbing needs. It's hard to find reputable companies in this trade who are not looking to take advantage of inexperienced customers- the peace of mind, along with their expertise, is enough to warrant their cost (which is already competitive). Would highly recommend! read more

Cody was great to work with, and his team did a nice clean job. He helped me think through the issue like a problem solver, presented clear options, and provided professional quick service. Very glad to work with these gents! read more

Although I didn't have an installation done by them, the owner was very nice and gave me a fair quote over.

Great job, honest, thorough, repaired my pipe quickly and was in & out. Best pricing, very reasonable with financing. Customer service was good too read more

Had a water heater issue I was out of town. My wife was at the house gave them a call. Joey showed up within three hours. Amazing attitude. Amazing service kept me posted. Got the problem. Solved and recommend other options. Highly recommend this company. read more

very quick to respond and fair price. we'll use them again. They fixed a leaky toilet. I thought it needed replacement but it just needed a repair read more

Received a call from the owner and was very upfront with the pricing. Came out same day and took care of the clogged sink!

PlumbSmat was the only company between San Antonio and Aston that could respond in the same day and fix a leak. Bravo to Cody and Paul. Excellent work, great people read more

I ended up going with an old plumber I thought had retired. I had my toilets both fixed and am good to go.

I was pleased with PlumbSmart. They had the availability I wanted, fixed my toilet issue same day and were reasonably priced. I'd use them again in the future. read more

What do you do when you hear running water but can't find the leak? Submit a project on Yelp and hope you get a good plumber :) After I submitted the project Ammalya got in touch with me quickly. They were able to set up an appt on a Saturday with ease. She was informative, gave me a very accurate timeline as to when someone would be out there, professional and friendly. I received a text when Albert was on his way with a picture so I'd know who was coming. He was professional and friendly. He got in and, like me, couldn't find the leak. He told me it was most likely a slab leak. I'll be honest, the price to find out if it was a slab leak scared me since he couldn't be sure it was that without doing the slab testing. When you see zero water but know there's a leak, you have to do something. They were able to come out on Sunday to do the testing and do the repair. I was impressed they could come that quick. We also figured out the leak appeared to be going from the hot water through the house so he showed me how to cut the hot water off so I could still have water in the house but stop the leak. Albert and the additional tech showed up Sunday morning. They got to work and found the leak quickly, got it repaired quickly and I was able to get on with my weekend. I was fortunate and only one hole was put in my drywall and though they didn't repair (as I knew they would not!). The tech put the drywall up and I gave him duct tape that he put on for me so my cats didn't get it in. I did find out I should have been given a discount. I texted them and Ammalya called me back (on a Sunday afternoon), assured me she would credit me back without a problem. I can say she made she it was taken care of and the credit was reflected on my credit card within a couple of days. I highly recommend PlumbSmart and will use them again if needed. (I had a plumbing issue last year and did a Yelp project as well. A company reached out to me but couldn't make it out there that night, (it was a Friday night) so he recommended another company who could make it out. He went above and beyond to make sure everything was taken care of and facilitated it all. After looking at my project Sunday evening, I realized it was PlumbSmart who did that for me. 2 for 2 and didn't even know it!) read more

Super quick service! Fast, easy and friendly. They completed two service calls for me after hours and didn't break the bank!! read more

I made an appointment for on demand hot water heater. I was given a timeframe for them to arrive. The owner called and stated they were running behind and that he would come out to assess the situation. I really appreciated the communication. He was very professional. read more

This company fixed my water leak and I'm grateful. It was pretty affordable, but most of all they were just available to get it done the soonest. The workers also gave me some info about how it happened and how to prevent future problems of this sort. read more

I reached out to Plumbsmart from a recommendation of a friend and I'm happy to say, I will be recommending them as well in the future. Great communication and customer service. Brandon, our technician was helpful and gave us options and laid our expectations for our valve replacement. The service was done quickly and the price reasonable. Will work with them again in the future. read more

Absolutely loved my experience with Plumb Smart. I chose them after reading reviews-especially liked the responses to the "bad reviews", because we all know how people can be...I will choose them over and over again for any plumbing needs. They aren't going to fix something that's not broken, like most companies. After I told him I threw away the old part, he let me know there was a piece we needed out of that-this man went through my trash outside to find the part to avoid a much higher bill for me. Did you catch that? WENT THROUGH MY TRASH!! He found the part and all was good in the world of toilets again. You can't tell me another place that would do that. THANK YOU Plumb Smart, for employing good, honest people. I will continue to use yall for any plumbing needs and recommend you as well! read more

I got same day service and the technician was great! He identified additional issues that needed to be addressed and was able to resolve all of them in one visit! Great service and would highly recommend them! read more

We engaged this company to remove and replace a toilet. Paul and the Master Plumber with him were here on time and completed the job without fanfare and at a reasonable price. They knew what they were doing in what resulted in a customer oriented, efficient installation. Will certainly use them again for our plumbing needs. 10 July 2025 read more

PlumbSmart did an excellent replacing my backyard plumbing. The project took place while there was lots of rain in San Antonio, which did cause significant delays. I would have liked for it to have been addressed more timely but understand the frequent rain made it a challenge. read more

Helpful chat when setting up my toilet repair and the guys were here super fast! The price was way less than I thought it would be and we will definitely be saving their number for future repairs. read more

I had a water leak at the hose bib at the front of my home. I contacted PlumbSmart via a referral by a friend. They were very prompt in responding and sent Jorge and Edward out the following day. Jorge was very professional and knowledgeable regarding the situation and explained what repairs needed to be completed; both worked quickly and efficiently and completed the job. I highly recommend PlumbSmart to anyone in need of plumbing services. The price was quoted upfront and was very reasonable. Thank you! read more

This service was easy to schedule and the plumbers arrived in a timely manner. Our two tubs and two sinks were cleaned out and serviced quickly and the two men were very friendly. I would recommend them to a friend or neighbor. read more

My appointment was quick and easy. They arrived on time and quickly fixed my kitchen sink. The price was worth it. Very professional and friendly employees. Thank you so much PlumbSmart! read more

Chris and Paul R. from PlumbSmart were exceptionally professional. They were friendly, knowledgeable, and clearly committed to doing the job right. At no point did they seem rushed--they took the time to thoroughly investigate the issues and ensure everything in my sewage system was functioning perfectly before they left. It's clear they went above and beyond. If the rest of the PlumbSmart team holds the same standard, the company is absolutely worth every penny. read more

Outstanding. They helped us identify the right water softener system for our home, and even how to navigate the existing plumbing in place with tips overall for our home and needs. Install was smooth, with great folks. Definitely recommend. read more

I recently had a new water heater installed as my last one kicked the bucket. At that install, the plumber advised that I should invest in a water softener. Prior to this recommendation, I'd been thinking about investing in a water softener for some time. This is because living in a home with hard water has left scale and buildup on my appliances and fixtures as well as has aggravated my son's eczema. Two days ago, I was doing my Yelply duties and giving shout outs to my fellow Yelpers and noticed one of my Yelp peeps left a glowing review for PlumbSmart. After reading the review and looking into the company, I contacted PlumbSmart via the Yelp request a quote function on 2/1/22 and received a response from the business almost right away. I was contacted by Cody who asked what my needs were to determine what type of water softener system I required. During the conversation, I never felt "sold"or pressured to buy the most expensive product. After the decision was made on which system I intended to purchase, to my surprise, Cody was able to get Roger (the installer) to my home within 24 hours to do the install. After the install, Cody called to ask if I had any questions and if I was satisfied. The level of customer service I received from PlubSmart is unparalleled. #supportlocal #supportveteranowned read more

PlumbSmart - The PlumSmart van infront of my house - Water Purification Services Near Me - New Braunfels, Texas

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PlumbSmart did a fantastic job. My AC in the attic drain pipe is connected to my bathroom ptrap upstairs. It was leaking behind the wall, during demo upstairs bathroom. Thankfully, Herman open the wall and assess the leak. There was no damage when the wall was opened. Herman fixed the issue right away and resolve my problem. I recommend PlumbSmart for the professionalism, availability, and there know how. Thank you PlumbSmart. read more

PlumbSmart - Water Purification Services Near Me - New Braunfels, Texas

Great company!! Highly recommend this company. They did an amazing job on hooking up our water softener and then recommended a dry wall company that came out and did the drywall. Justin our plumber was great. I'm think they were done like in less then 3 hours. We are keeping this info in case we ever have any plumbing needs. They are great! read more

12 year old water heater quit working after a short in control panel. Cody from PlumbSmart gave me in depth information on new water heaters with different price levels. Victor did the install and discovered the original unit from the builder was never grounded. I would highly recommend PlumbSmart! read more

PlumbSmart - Electrical short and meltdown - Water Purification Services Near Me - New Braunfels, Texas

Jorge and his partner did an amazing job with fixing my leak. They found the problem and fixed it quickly. They cleaned up and didn't leave a mess. Reasonably priced. read more

PlumbSmart - Jorge finding the problem - Water Purification Services Near Me - New Braunfels, Texas

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Paul and his team did an amazing job helping us with our water heater yesterday . They were very informative and helpful. We will definitely call PlumbSmart for any other problems we may have. Thank you! read more

ETA: I have edited the review to add a photo that shows the written estimate that Cody sent me after we got off the phone. Before accusing a customer of lying, one would be smart to check their records and make sure they don't have proof to back up their claims. As noted, my initial interactions with this company left me feeling they were less than honest with their lack of transparent pricing. However, the harassment by Cody and Adam after leaving a 3-star review initially are what earned them a 1-star review. The reply to this one-star review below tells you all you need to know about Cody's character. In looking at other low reviews (to which PlumbSmart replied to every single one, blaming the customer), I now see that others have mentioned their high-pressure sales tactics. BUYER BEWARE! P.S. Apparently this company works really hard to get Google to remove any review that is not 5-star, even when the review states facts and has receipts to prove it. I now realize PlumbSmart's "5-star" rating on Google is not authentic. As Cody mentioned, Yelp does not allow businesses to bully or buy their way out of low reviews. Thank goodness! Original Review: I reached out to this company for a quote for a water softener installation for our new home. The price I was quoted was $3,000 for the cheapest water softener they sell, plus an extra $2,000 for a carbon filter. That's high compared to other quotes, but no big deal. Companies can make up whatever price they wish. The kicker for me was that I couldn't get a straight answer on the price to install a plumbing loop. I was told it would be between $800-$1500, but they would need to come out to the house to give me a price. Okay, that's fine. However, I was then told I was going to be charged $79 for a tech to come out to the house to tell me the price for the install. They advertise here on Yelp, "Free Estimates," but apparently that is false advertising (see photo). The final thing that didn't sit well is that they wanted me to commit to having the work done on the day that they came out to give the quote. I don't make a decision on a purchase that is over $6,000 on the spot. That is a very high pressure sales tactic. Ultimately, this made me choose another company. That alone led to a 3-star Google review. However, after leaving that review, the two owners of the company, Cody and Adam, harassed me so much that I lowered my review to 1-star. What did that harassment look like? They collectively called and texted me TWELVE times in the span of one hour, calling from different numbers when I didn't answer the first number. They likely would have continued, but I blocked their numbers. Clearly, they have some other good reviews, so I sincerely hope they were (both?) having an off day when they blew up my phone on Monday. However, based on the fact that they worked so hard to get me to take down my honest (3-star) review recounting my experience with their company, I question the legitimacy of their 5-star rating here. While I did not end up hiring them, my experience with them absolutely reflects their professionalism--or lack thereof. You can check my other Yelp reviews to see the awesome company we ended up choosing instead! read more

PlumbSmart - "Free Estimates" are what is advertised, but Cody told me I would have to pay $79 for someone to come out and give me an estimate. - Water Purification Services Near Me - New Braunfels, Texas

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These guys came and gave me a very good explanation for where my bad smell came from (it wasn't sewer smell, it was lawn chemicals recently added by the previous landscaper before I bought the house). They were also very honest to tell me that the small root penetration that my inspector had noticed was actually at the city connection level (based on color change of the sewer line), so I called the city, they confirmed and they are coming to do a repair soon. These guys could have told me to spend thousands of dollars on a repair that is really the city responsibility. So, kudos for the honesty. read more

Fantastic company. great communication, fantastic price, friendly and helpful plumbers. I will highly recommend this company to anyone that needs a plumber. Great job guys!!! read more