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Silver Shield Pest Management

5.0 (1 review)

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5 years ago

Phenomenal service! Great response with effective pest control. Termites are no longer an issue!

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B.O.G. Pest Control

B.O.G. Pest Control

(12 reviews)

DO NOT USE THIS COMPANY. The review from 6 years ago still holds true today. When you go to cancel…read morethey suddenly have charges they NEVER make you aware of. I was a customer since 2016 and did a monthly payment option. I've never missed a payment because I had an automatic billing set up. This past august I decided to cancel and then they sent the attached saying I owed them $394 for services they previously performed. Of course this left me confused because I never missed a payment. When I spoke to them about it they said they do not reconcile an account until AFTER a person cancels. So IF they give you an additional service they do not call and say "this service is more than what your monthly payment is". Nor do you receive a monthly, quarterly, semi annual invoice or billing statement to let you know you have a balance. Nor do you receive a call at any time asking if you'd want to increase your monthly payment so that your account doesn't have a balance. I asked them to break down how do I owe them $394 and their answer was $94 is what it is for canceling before the year is over. But the other balance dates as far back as 2017! HOW?!?! They do not seem to understand that either having the monthly payments THEY establish should match the service to make sure there is no balance or they should reconcile accounts BEFORE a cancellation to give customers the option to pay a balance down. How do you not send monthly invoices to a customer if this is how you reconcile an account anyway? If you choose them, make sure to request they reconcile your account at the end of each year. The lawn care they do provide isn't worth it.

Same experience as recent posters. The service is fine, but the billing upon cancellation is…read moreoutrageous. When you cancel, they suddenly send you a "reconciliation" for amounts they apparently failed to collect five years ago. I had a monthly full service plan that was supposed to cover everything, but now that I am cancelling I apparently owe them $250 for services for which they claim I underpaid five years ago but for which I was never invoiced. Not sure which regulator to complaint to about this and may not be worth it over $250, but never using this company again. Consumer beware.

Silver Shield Pest Management - pest_control - Updated May 2026

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