The best always! Highly recommend! We've been going here for years and it never disappoints.read more

Great customer service and excellent work on altering my daughter's dance costumes…read more Highly recommend this place!

Alterations, patches, zippers, etc this is your one stop tailor shop…read more Need things a few days early? Just ask Pham. Quality work at reasonable prices. Recent change she now requires payment up front.

Great alterations done quickly and expertly! I definitely recommend this location for any…read morealterations.

I was charged $48.75 to clean my winter coat. There is something wrong here. They did not tell us…read morethe price when we dropped it off. I could have A new bought a new coat for that price. They handed my son a ticket after he gave them the jacket with the price to clean it. Just awful to rip people off like that. Please think twice before using them. I was in the hospital at the time and was unaware they were ripping me off. Please think twice b4 using a so call Taunton family Business!!!!!

I visit the County Street location, normally for dry cleaning, but annually for bulky load laundry,…read morei.e. bedspread and chair cushion. Going 1x per year I am, a "problem child" who requires some assistance. In prior years I've had the good fortune of going when Linda was working. She has always been friendly, patient, and extremely helpful. On Wednesday 8/28/24 another woman was working. She was minimally helpful, never leaving the front desk to assist, told me I used too much soap AFTER I had made that determination myself, and did not come across as terribly friendly. (When I told her I could not see the top of the machine to clearly see where the detergent went, her response was, "I'm shorter than you." Why yes, she was shorter, but a stool would have been helpful. After struggling I notice one at the end of the row of machines. Now let's discuss the condition of the facility. It appeared dark, though the photo I took clearly showed lights were on. The mural on the side wall was cute. Only one ceiling fan, with blades drooping, was spinning, the sole portable fan was directed at the employee at the front desk, and there were so many bags of laundry awaiting pick up they extended 6-8 feet from the front windows toward the machines. There were no benches or chairs to sit at. I waited in my car with the window open as it was more comfortable than inside. The only instructions for machine operation were what appeared in the LED window or small labels on each machine. They did not cover detergent or fabric soften instructions, rather focusing on collecting money and choosing your cycle specifications. I had recently used a facility while on vacation that had a large sign on the wall explaining step by step use with diagrams. Yes, it seems excessive, but it certainly made things perfectly clear. In summary, I missed Linda and there is much opportunity to improve the physical location.

pricing, I have had items come back with different costs. asked for a price list of services and…read morewas told they do not publish a price list. Asked how much an odder was going to cost - we will let you know. like everyone I received the postcard about pick up service so I called and asked if there is a price increase on items purchased vs dropped off - answer was no, asked for a price list to do budgeting, we do not publish a price list. Hey even my barber is required to post a price list Found that odd since in massachusetts you are (by CMR) required to publish pricing

I had a tablecloth cleaned that had several coffee stains on it. After picking the tablecloth up…read moreand opening it up at an event, I realized the stains were not cleaned out! I was never told when I picked up the item (and paid $40 for the cleaning) that the stains were never removed. I called and all they could say is that they never guarantee that stains will come out when the cleaning is done. That is the poorest excuse and side stepping of responsibility I have ever heard!

This pace does amazing work. The american woman who works at the counter deserves special…read morerecognition. She is so nice and kind, always asking how I am doing. She really goes above and beyond with customer service. All the clothes we have had cleaned here have come out great,

The people are nice enough, but whoever cleans the shirts is horrible. I have had 4 shirts…read moredestroyed in 2 weeks. Two weeks in a row I went to pick up my shirts and two of them had holes in the elbows each week. I might let one slide and call it wear and tear. However, these were 4 shirts that were less than a year old. Naturally they tried to convince me that they were damaged when i brought them in, but they werent.

I dropped off a work blazer last Wednesday 9/14/21. I knew they were shutting the business down…read morefor Good 9/20/22. They never called. I tried calling twice. Once this past Friday and then two days ago but no answer I drove by at 600am today 9/21/22 to find the place has been gutted already. They must have thrown away the blazer. What a horrible way to close and screw your customer

Burned my sons $60 prom shirt. They cleaned it for free and burned it in another spot. I went to…read morepay with a debit card to be told they only take cash or check. I should know this because they don't have a credit card signs in the window. The "lady" behind the counter became rude and violent towards me by grabbing the clothes out of my hand. I got cash and when I returned she was hiding in the back and laughing. They have lost my business and my recommendations. My rating is zero

I brought in a black suede coat to be dry cleaned...it took 10 days and they charged 48.00 ... Upon…read morepickup the same white substance was still on it. In front of the owner I was wiping it off with My hand... And it was coming off !!!!!!!.... So did they clean it or did it ride their carousel for 10 days ?? ... They were very rude and refused any responsiblity on lack of quality service..... I bought a 5.00 brush at Walmart......and My coat now looks like new... In this economic environment you would think they would give better service... Especially when We can do these services ourselves.

I get pickup and delivery. Awesome cleaning, folding and driver services. Driver very polite.read more

I have never used the laundry service here so I can't speak to that- but I have used the laundry…read moreand alteration services and have always been pleased with the work. Most recently had silk curtains hemmed and pressed. Their help has always been super friendly and nice.

My favorite coat tore apart at the seams on one sleeve. I took it to another tailor with high…read moreratings in Lincoln. It took several days longer than quoted (9 days total), and upon receiving it, noticed that the seams were not completely sewn. On top of that, the liner was poorly mended. Frustrated that I had to wait so long for such crappy work, I looked up Joshua's. I should have taken it there from the start. I missed the guy's name, but it was complete when he said it would be and the quality of his work is easily better than the previous one. I may have finally found a tailor I can trust.

$200 to tailor a 3 year old's suit! And when I picked it up for my daughter, Pablo pretended that…read more my daughter had not paid for the services yet. Even asked me for cash! Thankfully I called my daughter and asked if she had paid for it! Tried to get paid twice!!!