I called to make an appointment for 3pm. I arrived a few minutes early, waited in my car until 3, and went in. There were plenty of customers in (mostly getting pedicures) and there was no social distancing--even though there were enough pedicure chairs to separate customers who did not arrive together.
Though I had an appointment, it didn't seem to matter since they were taking walk ins and no one was available when I arrived. I sat outside to wait. I expected to have to sign a symptom check form and get my temperature taken, but neither of those things happened.
I was called in by one of the techs yelling "hey!" to get my attention, then saying "sit over there."
I was asked to wash my hands, and of course I obliged. Looking around, all of the techs wore a mask, and one also wore a face shield. Most customers wore a mask. Some wore a mask around their chin, with nose and mouth fully exposed. No mask enforcement. There was a clear plastic barrier between me and the nail tech, but no barrier for those getting pedicures. The metal thing that holds the brush, powder, and liquid was covered in nail dust, and looked as though it had not been cleaned in quite a while.
Anyway, I got my gel fill. It looks fine--aggressively average, nothing to *really* complain about, though the gel looks very thick, and it's uneven if you look closely.
I got up to pay, and was quoted $35. Fine. Finding that I only had $33 in cash, I handed the tech (the same one who did my nails) my credit card. She said "no credit card." I pointed to the sign taped to the counter that said "all credit cards accepted" and she said that the credit card machine doesn't work. She vaguely pointed toward the back of the salon and said "ATM." I tried to explain that the ATM charges a fee, and on top of that, my bank charges a fee. I said I would get cash from the Chase Bank ATM in the very same strip mall. She said "leave your phone." I asked why, and she said "so you don't steal."
Wow.
I said no, I'll get the money and come back. She told me to wait and came back with the manager. The manager simply said "you can leave your ID." I again said no, and said I would be back from the ATM with the money. She rolled her eyes and said "oh my god."
I did, in fact, return a few minutes later with the cash. I asked for a receipt. The tech (the same one who did my nails) said "we don't have receipts." I said "well you accused me of stealing, I need a receipt." She again got the manager, who wrote "$35" on a receipt template (the cheap one you find at the dollar store) and then stamped it. No date, no name, no nothing. I then left the store.
TL;DR: aggressively average nail job with abhorrent customer service. No social distancing, no mask enforcement, advertised the availability of credit cards and then stated the machine was broken only after service was complete (leaving the sign up that said that credit cards were accepted) and then accused the patron of stealing when she stated she was going across the parking lot to get money to pay due to the business' lack of communication. read more