1. Sigler Companies

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Ames, IA

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Sigler Companies

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

Services - Sigler Companies

Copymaking services

Printing

Scanning

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8 years ago

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Staples

Staples

(10 reviews)

It's not a bad place, but it's not a good place. Everything is organized pretty simply, and it's…read moreeasy to get around the store. However, they do offer carts, and it gets much more difficult to get around if you have a cart. I rarely see people shopping in Staples with a cart, though. Most everything is usually in-stock when I want to purchase it. The biggest problem here is customer service. It's not great. I've had times where I was waiting in line for their EasyTech service, and after the person ahead of me was serviced, the employee walked away. I figured it must be something important and they'd be back, but after 15 minutes of standing at the counter with no help, I had to track down another employee. Getting checked out here can take a long time. It's partially the customer's fault (not having things organized, not having their Staples Rewards information handy, etc.) but also partially the check-out process' fault. There's a lot of steps and coupons that Staples wants to go through during check-out, and it noticably slows things down. However, even at times where I've been 3rd in the line of 7 people and waiting more than 10 minutes, I'll see other employees walk by without hopping on a register, and it's definitely frustrating. On a brighter side, though, when I've had to return items here, they've always been great about their return policy. With the receipt, I've had no problems returning any defective or unwanted items (I accidentally got the wrong color once!). I also purchased one of their service plans for one of my office chairs. When it broke a couple months later, they fully refunded the cost so I could purchase another one. So that's definitely some positives as well. On another brighter side, their prices are fantastic with their price-match policy. They'll match many other online retailers at 110%, so I've come here in lieu of shopping online sometimes. I've never had a problem price matching. I also am a Staples Rewards member, and I've never had a problem earning nor using my rewards. So that's gone smoothly. (But again, it does add more "steps" to the check-out process that slows things down as mentioned above) Final thoughts: I'll continue using this Staples but only when I really want to deal with the hassle. I don't like having to wait in line or feeling like I'm not a valued customer, but they also have good deals and haven't done anything horrendously wrong. I'll come back, but it's definitely not my favorite place to shop.

As usual, the store in Ames looked unkempt when I entered. No one to help me; looked like an Amazon…read moredistribution center. Reminded me of the USPS during the holidays. Had to wait 30+ minutes to finally get help. Had a small laminating job to do. I try not to even enter this store anymore; wish I had driven across town to Copyworks. They are friendly and efficient. And, they also hire enough employees to get the job done. Staples, what happened to you?!

Sigler Companies - copyshops - Updated November 2026

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