The staff and management/owner Jason Severson answered my call for help in a timely manner and…read morecompleted the installation of a new water shutoff valve with great efficiency. Anita at the office and Nathan in the field completed my job in record time. I am sold on Severson for all of my plumbing needs and will be pleased to use them in the future and recommend them to my friends and neighbors. Bend, OR

** one star and unfortunately, it's well deserved **…read more Our experience with Severson Plumbing started with an issue involving our sewer tank and work that was already covered under the company's warranty. You would think resolving an issue with previously warranted work would be relatively straightforward. Unfortunately, that was not our experience. The first point of contact was Stephanie, and dealing with her was like pulling teeth. Her communication was consistently rude and unprofessional. On two occasions, information provided to us was simply not accurate, and that same misinformation was apparently relayed to Jason Severson, the owner, who was out of town at the time. I understand that people travel and take time away from work. However, when a customer has an unresolved warranty issue, some level of communication and follow through should still be expected. After waiting more than two weeks, Jason finally returned my call. Unfortunately, rather than taking the time to understand what had happened, acknowledge the frustration or make an effort to resolve the situation, he came into the conversation without having the facts straight. What followed was even more disappointing. The conversation was condescending, dismissive, and completely lacking in any meaningful effort to understand or address the underlying issue. Rather than taking ownership and trying to find a resolution, Jason spoke down to me and ultimately hung up on me. Let that sink in. This is the owner of the company. Customer service starts with the first person who answers the phone, and it certainly doesn't improve when the matter reaches ownership. Mistakes happen. Warranty issues happen. What distinguishes a reputable business is how it responds when something goes wrong. In our experience, neither the initial customer service nor the owner's response demonstrated the professionalism, accountability, or basic courtesy that customers should expect. I'm leaving this review because I believe other homeowners in our community deserve to know what our experience was like before choosing this company. I would not recommend Severson Plumbing & Mechanical. The issue itself was frustrating, but the way we were treated throughout the process was ultimately what made this experience so disappointing.

Our family bought a home in Bend in 2018. The home, built in 1979, needed attention, especially in…read morethe plumbing department. A friend recommended Paul at Rapid Rooter, so we called him to help with the first plumbing problem. Well, all these years later, we've called upon this company for every new plumbing problem. and they have responded promptly, made the needed repair, and at a reasonable cost. Latest visit today, to replace two bathroom sink faucets, and a float valve in one toilet. In and out in two hours, everything works as it should now, and again at a very reasonable cost. What's not to appreciate?!

Fast response and didn't over-charge for an after-hours quick job! Good communication but it took a…read morecouple weeks to bill us.

We utilized Thompson Pump for our new Vacation home in the high Desert. First off they were…read moreextremely nice and courteous. Not only did they have answers to all my questions but they helped me by putting the right system in unlike the competition which was only interested in getting in and out. I cant say enough how helpful and professional this company is.

Good communication, Stefano was a hard worker with a good eye for detail. Price was reasonable.read more

I never thought i would rate a plumbing service 5- stars. I live in Seattle and all I've ever heard…read morewere horror stories, from friends who offer lists of "who NOT to use" (which includes everyone!) Our rental in Bend had an odd issue and Stark Plumbing came to the rescue. They were amazing! Super responsive, helpful, answered all of my questions - cannot rave enough about Colleen and Frank!! Would highly recommend them!

I had my gas turned off on a Sunday evening due to a leak and Stark Plumbing called me back right…read moreaway and had someone out to me quickly. I did make several phone calls to other companies and Stark were first to be able to help me quickly. Colby did a great job finding the leak and fixing it and helped us set everything back up with pilot lights etc. I would definitely use them again.

During the pandemic, I was staying at my vacation home in Sunriver and decided to do some minor…read moreupgrades. One of these projects required replacing an existing double stainless kitchen sink and fixture. I contacted two plumbers for bids and to conduct the work. I selected Pine Valley Plumbing (the other plumber did not bother to submit a bid despite agreeing to). Roger was very professional and helpful during the process. Roger did an excellent job installing my new kitchen sink/fixture, and also came out on a separate trip to install a new shower head in my master bathroom. I am very picky with what I want and how I want it to look. I highly recommend Pine Valley Plumbing and Roger! He exceeded my expectations!

This company completed the plumbing for a new house 3 years ago. I called for help with a leaky…read morevalue and after three times of reaching out to them I gave up. No reply or call back.

Amazing company in every way, honest, dependable, trustworthy, and competitively priced. I had a…read morevery complex issue with my system and Ryan worked very hard at figuring it out and got the job done. I felt like he really cared about me and wanted to implement the best possible solution to my particular situation and he did an amazing job. Ashley took all my phone calls during this very lengthy process and assured me they were doing all that they could to resolve it. Ashley continued to put my mind at ease and also made me feel that my concerns mattered. This is so rare to find these days, a company with a staff of such high caliber that really care about doing the best possible job, a company with integrity. I recommend them highly and I thank them for their service.

I highly recommend Deschutes Heating & Cooling. They came out expeditiously without an appointment…read moreand addressed our furnace issue. Dave was very courteous, honest, and professional. He patiently explained his trouble shooting process as well as sharing other furnace tips. The service was affordable too.

Hands down the sloppiest, most disorganized company i've ever worked with…read more I have been without AC for almost a month now. We have had least 8 separate service calls, new technician almost every time who has no idea what is going on. Every time I call the office they are clueless without notes and not helpful. After maybe 6 visits, they send the "Service Operations Manager" who figures out the issue, orders a part. It sits in the warehouse for a week. When I call the office for an update for the 20th time, they tell me oops they forgot and send another guy out to install it. He comes out the next day to install it and what do you know oops again, that was the wrong board (after installation) and the "Service Operations Manager" is no longer with the company (this is all within about a week). Mind you, these guys have already charged me 360 bucks on the first visit for only changing the filters and assuring me this is the problem. Time for a second opinion and honestly need to have the whole system inspected because this company did the original install I am not sure if my house is going to randomly blow up due to their incompetence. BUYER BEWARE Update: Had a new company come out (shout out to Diversified Heating & Cooling) who figured it out within an hour the next day after posting the review. Turns out this company pinched a wire when they did the installation. Took them 8 visits and they were fully prepared to replace both control boards on the condenser and all along it was a pinched communication wire under the air handler. Morons!

It was time for my annual HVAC checkup, so Central Oregon Heating & Cooling sent out Buddy C. to do…read morethe honors. Buddy was extremely thorough and even showed me a few issues that, while not major problems, were things to keep an eye on. Very professional manner - his knowledge was vast. I shall use them again!

We had another plumber come out to repair a leaking bath faucet and was told it wasn't repairable…read more We called Dave at Renew and he had me send pics of the problem so he could review what needed to be done before he came the next day. He ordered the parts and came out and repaired the faucet in a very timely manner. Works great. Also noticed toilet running and replaced flapper as part of his full service!! He also diagnosed our Kohler kitchen sink and replaced a cartridge for us. In addition he said to call Kohler for another part that they will send for free rather than us paying him to do it. Pricing for repairs was reasonable, especially because we thought we were going to have to replace entire faucet in bathtub by tearing out tile to get to controls.

I had previously used Renew and was happy with their service! They were at my home replacing my…read moregarbage disposal within 20 minutes of calling! And their quote came in under the other quotes I had received! Still recommend!