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    Sierra Lodge

    3.5 (100 reviews)
    ModerateHotels
    Closed • Closed

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    Sierra Lodge room
    Mark H.

    We booked for three nights. On arrival we found good covered parking, friendly hard-working staff to check us in, and a clean comfortable room. We asked for a top (second) floor room and received one. We felt safe opening the windows at night to cool down. Very little traffic noise from the main road. Good mattresses. Some issues: 1: Internet and TV stopped working just before we arrived. When it worked, at a quiet time of the night, we received 8 Mbps download, 1 Mbps upload, which is a bit slow for uploading vacation photos. Hotel says it is the fastest available in town. 2: Without Internet, we had just enough cell signal (using AT&T) to read email and send texts but not to read the news. 3: Sharp nail in the floor next to the bathroom door and bathroom extractor fans did not work. Due to COVID-19, maintenance staff will not enter an occupied room. 4: The floor mounted AC recirculated the room air leaving the air perhaps a little less fresh than a window mounted unit. The AC cooled the room well, but after a while I found it a bit stuffy with 2 people in the room. This unit is noisier than some window-mounted units; the noise and lights may bother a light sleeper. 5: We smelled pot smoke about 7 am each day. While California allows the use of pot, the hotel is a nonsmoking property. 6: The walkway to the parking lot has breeze blocks with peeling paint! I discussed most of these concerns with the hotel via Expedia messaging and got some pushback. If I find something that needs improvement in a hotel, I tell them. Then the hotel has the chance to fix it and give the next guest a better experience. It would help if other guests did the same.

    Auryell G.

    Booked this room for a holiday weekend. Almost $800 for 3 nights. NOT worth it. The front desk was super nice and accommodating. The room however was not nice at all. The chairs had screws loose which would've been ok however I have a little one who could've easily sliced their side if they hit it. The AC was a portable unit and took a whole day to cool down the room. The beds were so hard it was nearly impossible to get a good nights rest especially after hiking. The WIFI is terrible and was absolutely useless the whole weekend. There was roach killer patches (not sure what they're actually called) that were sitting under the sink, again not something safe for children. The locks on the room didn't work my son could easily open the door and get out, or someone who had a key could come in so that was really uncomfortable. The blow dryer went off because it got too hot after being in use for about 30 seconds. Overall I would not stay here again.

    Stayed here 4 nights and had no problems at all. Staff was super nice and rooms were clean. Kitchenette really came in handy with the big fridge and sink. Room was big with plenty of room to move around. Jacuzzi was amazing. Will definitely stay there again next time we visit.

    Justin F.

    Great little lodge, If you heading up to Mammoth for a winter vacation and your needs are simple this place is GREAT. The building was built in the 70's and there is no AC in the rooms but there is major heat. The rooms are HUGE compared to other places in the area. King size bed, vanity area, microwave, refrigerator, iron, love seats, patio, and HEAT and HOT water. They also offer a free breakfast. Oddly, there are some complaints on here about a FREE BREAKFAST. Sure its just oatmeal, bagels, cereal, OJ, Milk, cookies, and fruit but ITS FREE ! They also have FREE WiFi in the entire building. They have FREE COVERED PARKING and the shuttle to Mammoth picks you up on the front steps.

    Dominic F.

    The hotel is a little older and is showing its age, but the price is good and the location is perfect. There is a bus stop at the corner and your right across the street from John's and Morrison's. Parking is a little difficult if you have a tall or long vehicle, but with the free bus lines during the snow season I never had to move my truck. The hotel staff was excellent! From the top down. Our room had a kitchenette with a small sink. The hotel supplies dishes, paper towels, and even dish soap. I had brought some food with me and left my personal dishes in the sink to wash later and they washed my dirty dishes for me! Our room was made up daily and the staff was always polite and professional. It was supposed to snow heavily the day before we were to check out I was concerned with my truck getting stuck in the back underground lot. The manager moved his vehicle and allowed me to back my truck Into the front lot so I could load up and pull straight out! We had one of the best times of our lives and part of that was staying here!!

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    6 years ago

    Save you're money. Find another place. The staff is very rude and you can't get a good night sleep. If I could I would give them a 0.

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    Sierra Lodge Reviews in Other Languages

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    Review Highlights - Sierra Lodge

    “Most of all, Rusty at the front desk went above and beyond to make sure we enjoyed our stay!”

    Mentioned in 6 reviews

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    The Westin Monache Resort, Mammoth - Nice rooms

    The Westin Monache Resort, Mammoth

    (518 reviews)

    $$$

    Stayed at The Westin Monache Resort, Mammoth Lakes this week and loved our experience. Friendly…read morefront desk, nice resort grounds at this pet friendly resort with 2 separate pet relief areas. A huge pool and jacuzzi, restaurant inside, and amazing views from the windows. Room was 1 bedroom suite with a queen bed, nice couch, a nook by the window to take in the mountain views, large flatscreen TV, kitchen area and good size bathroom and nice showerheads. Good internet, plenty of cable TV options, hair dryer, coffee maker, shuttle service for local attractions, Ski lockers non-smoking facility. Stairs out the back of the hotel down to the Village at Mammoth, lots of shops and food options within walking distance. Secure parking in the 3-level underground parking garage. Yes, we would stay here again, thanks Westin Monache Resort for a great stay!

    Location is perfectly set next to the ski lift and the village…read more The staff was really friendly. They were doing some remodeling...so the entrance - check-in desk was temporarily moved. They do allow dogs and unfortunately there was a barking/crying dog on. Our floor that you could hear the entire way down the hallway to the elevator. (Not the hotels fault-just know you might lodging next to a furry friend) The rooms have a cozy sitting area and window seat. A solid kitchenette complete with refillable water bottles you can borrow. (Unique touch!) there was paint peeling from the back of the door and the shelf in the bathroom hadn't been cleaned...minor issues.. Getting to the village was really easy from the lower level- straight to the staircase outside.

    Mammoth Creek Inn

    Mammoth Creek Inn

    (106 reviews)

    $$

    Note to self: things to verify-mini fridge, ac and microwave…read more In deciding to stay here my criteria was breakfast or hot tub. Nothing had both my requirements so I picked hot tub. Wrong choice. I thought I'll just grab something I can heat up in the morning in the microwave. Yeah, there is none. So the $ difference is lost. It's also an older building, there are no ramps or elevators to enter the building or 2nd floor. It's also noisy. Between the noise from the hallway to the busy and the cars outside I'm not sure which was louder. Room was clear and tidy, but design choices left a lot to be desired. There were no doors on the sink vanity and it just looked like someone took the doors off and forgot to put them back on. The closet in the corner was right next to the bedside table so it cramped and we had small bags.

    Extremely Poor Customer Service -- Save Your Money and Stay Elsewhere…read more The saga at this hotel just continued to get worse. We booked six rooms as a group, paying rates of up to $450 per night, and virtually everyone in our group experienced problems. In our case, we paid for an air-conditioned room for three days, yet the AC did not work for two days -- while the heat was actually on. Despite calling the front desk repeatedly, the problem was never appropriately resolved. At one point, Allie (sp?), who originally checked us in, responded to our repeated concerns by saying, "We have given you the manager's fan. What else do you want?" The fact that a hotel charging these rates considers a portable fan an acceptable solution for a nonfunctioning AC system says a lot. Things became even more disturbing when we spoke with Aureli, the assistant manager. Rather than resolving the problem, the proposed solution appeared to be moving us to an inferior room. When we tried to discuss the situation with her, the interaction escalated and she ultimately left the lobby while asking us to leave. Throughout our stay, we encountered an astonishingly confrontational attitude from staff. Statements from Aureli included "You need to leave the lobby," "You can't tell us what to do," and even, incredibly, "We have the room but won't give it." She even walked out on us when we tried to ask her the reason she could not change our room. This is not simply poor customer service; it reflects staff who appear inadequately trained in how to handle legitimate guest concerns professionally and respectfully. There were plenty of other problems as well: our bathroom cleaning was missed, the rooms were extremely noisy due to poor sound insulation, there was inadequate space for luggage, and there was no iron, phone etc etc But those inconveniences pale in comparison with the way guests were treated. Even more disappointing, Renee, the manager, never once spoke with us, despite the situation escalating to this degree. I do want to recognize Jenny, who was the one exception. She was courteous, helpful and genuinely tried to assist us, including helping us obtain the manager's fan so that we could at least sleep. We appreciated her kindness. When one guest has a problem, it can be an unfortunate incident. When a group books six rooms and everyone has complaints about the service, it suggests a much larger problem with how the property is being managed. For a hotel charging up to $450 a night, the combination of malfunctioning basic amenities, poor housekeeping, inadequate facilities and, above all, shockingly adversarial customer service is unacceptable. I rarely feel this strongly about a hotel, but based on our experience, I cannot recommend this property. Save your time, your money and your frustration and stay somewhere else. This hotel needs a serious review of its management, staff training and basic standards of hospitality.

    SureStay Plus Hotel By Best Western Mammoth Lakes - 2 Queen Beds

    SureStay Plus Hotel By Best Western Mammoth Lakes

    (30 reviews)

    Location: a residential neighborhood with lots of woodland to walk dogs and go explore. 5 stars…read more Rooms: much smaller than any I've seen at a Best Western property. Coffee makers in the rooms are terrible and leak everywhere. Luckily they have coffee near the front desk. 3 stars Food: Due to staffing shortages they sometimes have to cancel the continental breakfast. be sure to bring your own or be ready to go out to eat. Comfort There is no central heating with thermostat so you have to use the wall unit. I would recommend turning that on immediately upon arriving in the room because it takes a while to heat up. 3 stars. They do have a Jacuzzi on the bottom floor and it is quite large. There's a noisy fan blowing so consider bringing some noise canceling headphones if you're going to go into that water. Swimwear might be sensible as well other than that I had a smooth check-in and they got all my particulars exactly right. 5 stars. comfort: bring earplugs because the doors in the hallways are heavy and loud. they're constantly slamming every time somebody comes and goes. The bathrooms are standing showers (no tubs). I always wish there was a handheld wand/hose instead of the spigot that just rains on you. Maybe consider bringing one of those handhelds too?

    I had a very nice stay here despite my first bad impression. At first, I thought there wasn't much…read moreparking available (on the left and on the front of the office), but I found out they had underground parking. They don't have elevators here, so if you have mobility issues, ask for a room on the first floor. The rooms were very nice and spacious. Beds were comfortable. The entry door was heavy and needed a bigger shove to get it to close, so not too convenient. The bathroom door was interesting, but very annoying and not that practical. It makes too much noise, and it can wake people up in the middle of the night even someone uses the bathroom. There is warm breakfast available in the early morning. It was simple and nice. Overall, a wonderful stay.

    Sierra Lodge - hotels - Updated October 2026

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