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Vacasa
Charlie Batsch
5 reviews
US
Rated 1 out of 5 stars
Updated just now
TWTMC dont ever Use VACASA
TWTMC,
Over all our experience this last week at #29 Hidden Valley Condos Mammoth Lakes California was fun (outside.) It's just that when you spend this much money, (6 nights@ $1332) you expect everything to be in working order. The first day we were there, we looked at the fireplace. It turned out to be a wood pellet stove. Of which I was told a week before we arrived to bring my own wood for a fireplace which I packed a large heavy trash can in my van which took alot of room. (First inconvenience).After reading directions on how to work it, we got the pellet stove working a loud noise emitted from it, which I assumed was the auger moving the pellets into the fire box. So loud you couldn't hear the television even when the volume was turned way up. We immediately turned it off and tried again from the beginning of the directions with the same effect. Same the next morning also. I called Vacasa and reported the experience and the representative listened to it by which they said they would get someone to fix it.
After 2 days of reporting it to Vacasa, they said a repair man would contact us. He contacted us on the 4th day of our 5 day vacation and said he would come by. Upon hearing me coughing from a cold I developed on the way to Mammoth, he said he would be by to fix it after we departed. Bummer. No stove the whole vacation, an amenity of great loss. Oh, well. 3rd day in, we had accumulated a few dirty dishes in the dishwasher. I decided to run the load, and the dishwasher ran without water. I checked the water supply, under the sink to see it was turned on. Being a California general building contractor, I knew where to look. I reported it to the repair man at the same time as reporting the stove. He wouldn't come for the same reason even though I told him I was better and over the cold. He heard me coughing and said he had been very sick 2 weeks before and was scared to get sick from me. 2nd bummer, no dishwasher for vacation. The 3rd day, the coffee maker broke down. Thankfully, I had brought an expresso machine with us. We sucked it up and had fun skiing anyway. I, as a contractor, have to have a finished home in order and inspect the said property to make sure all is in working order. Apparently, no one has inspected this unit in a while, and you need to run all appliances to make sure they work. Needless to say, we were unimpressed. We left yesterday. And now I'm seeking a 50% refund or same appropriate reduction for a future stay at one of the same units in Hidden Valley in the future. A Supervisor Sarah called me a week later and said she'd call back and never called back. Ever....
Please respond ASAP.
Signed, Charlie Batsch
Recap: Vacasa has refunded pittance of partial refund of $138
Never again will I use VACASA it was a 10% refund and I asked for 50%
I should have got at least 25%
I will never use VACASA again and advise others to do the same.
Vacasa -1 out of 10 rating.
Customer service rating -1 out of 100
SO SAD
VACASA FOUND THRU TRAVELOCITY....
TRAVELOCITY DITCH VACASA PLEASE
False rating / real rating below ,,type in Vacasa rating on web, first noteup below:
1189 Reviews of Vacasa by Sitejabber:
Vacasa has a rating of 1.18 stars out of 5 from 1,189 reviews, indicating that most customers are generally dissatisfied with their purchases.
Pros and cons: Impeccable cleanliness Comfortable amenities Prices are great NOT...... Their response "their home"
I doubt it......Someone else owns it and they are not to proud either if they knew.
1.2 out of 5 by
New response: I contacted Vacasa and said the refund did not meet up to my expectations snd asked for 25% which worked out to another $195 for no woodburning stove , no dishwasher and a defective coffee maker. They denied me and should be removed from travelocity where by the way I found them. This stinks and I'm posting this review on yelp next. Help Mr. Wizard
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