Christina and Alex were great to work to get my 2026 Tundra iforcemax Platinum…read more Transparent and no-pressure environment with no vehicle add-ons. Friendly and quick experience finalizing the paperwork and taking delivery of the vehicle. Would highly recommend!

I recently brought my car to this Toyota dealership for what should have been a simple window…read morerepair, along with a separate bodywork repair that I was told would be coordinated the same day. Unfortunately, my experience started off very frustrating. When I arrived for my 7:30 AM appointment, the service advisor handling my repair said she did not remember me having an appointment. This was surprising since everything had been scheduled in advance. I also explained that I had arranged for the bodywork repair as well and that Juan had told me he would coordinate with the service department so both repairs could be handled while my vehicle was there. I had specifically explained when scheduling that I needed my car back by 11 AM because I had taken the day off from work and had a doctor's appointment about an hour away from the dealership. However, after speaking with Juan, the advisor came back and told me the body repair technician wouldn't even arrive until 2 PM. Instead of offering a solution or acknowledging the miscommunication, I was simply told that I would need to reschedule my appointment. This was very disappointing, especially since the lack of communication between departments created the issue. I was left trying to figure out transportation on my own so I could still make my doctor's appointment. However, things turned around when I spoke with Brandon at the counter. Brandon immediately noticed I was upset and asked how he could help. After explaining my situation--including that I had just purchased the car from the dealership, my previous vehicle had been totaled, and I was still waiting for my title and dealing with registration complications since I travel for work--he went above and beyond to help. Brandon kindly offered to cover the rental car so I could make it to my doctor's appointment and not have to stress about the timing or cost. His kindness, professionalism, and willingness to listen completely changed the experience for me. While the initial service coordination and communication could definitely be improved, Brandon's customer service was outstanding. Employees like him truly make a difference.

It was a day like any other day but soon, my life would be changed forever…read more I would meet Lee Hansen. Yesterday, my wife I and decided it was time to stop being fleeced at the gas pumps. We headed out in search of driving and learning about an electric vehicle (EV) We were not intending on purchasing one. It was just an exploratory mission to drive, learn and compare EVs. We stopped by Lee Johnson Hyundai in Everett and my life's course changed forever. I saw him. Yes him. (Not that Him.) Lee. Low pressure, friendly, informative, well dressed, Lee. Lee was able to explain, show, demonstrate, explain again, (I'm old) about all the EVs idiosyncrasies. We took a test drive and were very impressed. I would mention the vehicle here but, no. The star of the day was Lee. Sadly, and I later learned, stupidly, we told Lee thank you for the bountiful gift of knowledge but we must quest on and look at other EVs to further our knowledge. Lee happily sent me on my way. Kind, friendly Lee did not try to make a "high pressure last ditch effort" to keep me there. He just wished me well and said "I hope I see you again." (Little did I know Lee must be psychic.) We went to other dealers and engaged and learned bout other EVs. We found a lot of EVs to be a plastic, uncomfortable, cheaply put together with random EV tech thrown around that wasn't even on the same level as what Lee showed us. We thanked the other, low pressure, very friendly but not as friendly as Lee, sales people. We went back to Lee. There he was. Not standing impatiently at the front of the dealership, like so many sales people do. He was inside sitting and joking with other people. His face lit up when he saw me. The word destiny, came to mind. But I digress. I could go on and on about Lee. But I have to go to work. I ended up purchasing an Ioniq 5. The star of the show should have been the Ioniq 5. It is am amazing EV with a 10yr battery warranty. Not 8 years. Bumper to bumper warranty , for what seems forever and blah, blah, blah. If you want to buy an EV, Lee will show you what Lee Johnson Hyundai has available. He will explain and help you make a decision. That decision might be to leave and think about the purchase, to go check other dealers or whatever you need or desire. Lee will help you however he can, No Strings Attached (Not the *NSYNC album reference so no copyright infringement) It was a pleasure buying an Ioniq 5 from Lee Hanson at Lee Johnson Hyundai. ( Maybe the key is hiring Lee's? Who knows?) Also a big Thank You to Anthony Hawkins and Joe Frasquillo who I also meet at the dealership. Though not named Lee, they too were wonderful to talk with. I am very happy Marty

I purchased my vehicle brand new from this dealership and was promised free oil changes for life as…read morepart of that purchase. Scheduling my recent oil change was smooth and uneventful, which is exactly what I expected. Unfortunately, the experience completely fell apart when I returned to pick up my vehicle. At pickup, I was told I owed over $200 for the oil change. This directly contradicted the agreement tied to my purchase. When I calmly asked for clarification, what followed was one of the most unprofessional customer service interactions I have ever experienced. While another staff member was attempting to help me, an employee named Chris repeatedly inserted herself into the conversation. Her tone was sarcastic and dismissive from the start. She made smug facial expressions while I asked simple questions about why I was being charged for something I was told would be covered. At one point she smirked and laughed. When I asked if she was laughing at me, she responded with an exaggerated forced laugh. The interaction felt intentionally belittling. I was not upset about asking questions. I was upset about being treated with open disrespect while trying to understand why I was being charged for a promised benefit. This was not just poor service. It was humiliating and completely unprofessional. Customers should not have to argue to receive what was promised when they purchased their vehicle. Even more concerning is the behavior displayed during what should have been a routine conversation. This experience has seriously impacted my trust in this dealership. I will be extremely hesitant to return for service if interactions like this are considered acceptable. Thank you for responding. I want to be very clear -- the expectation of complimentary oil changes did not come from confusion on my end. It was communicated to me during the sales process and was a factor in my decision to purchase the vehicle. For the past four years, I have scheduled oil changes while noting that I was not to be charged, and both the Kirkland and Everett locations consistently honored that without issue. Because of that history, it is difficult to reconcile being told now that this was "never part of the sales pitch" or that it only applied to a limited timeframe. That does not align with my experience as a customer since the date of purchase. If this reflects an internal inconsistency between what was communicated at the time of sale and what is now being honored, that is something worth reviewing. I stand by my understanding of what was presented to me when I made the decision to buy from Lee Johnson, and I hope this can be addressed in a way that reflects the commitments customers rely on when making a major purchase.

I really enjoyed working with Danny and his father from start to finish on buying a new vehicle…read more They both were so helpful and also so honest.That's the best part pure honesty from start to finish regarding my new purchase. I am thrilled with my new car and so excited that I could actually afford a nice car with all the bells and whistles attached ! it drives beautifully and thank you again.

This dealership is perfect for all families in need of a vehicle. They are so kind and pleasant to…read morework with unlike other pushy sales people. They really work with the banks and your financial situation to get what you need without braking the bank. Danny and Tom are the best!!! They give you honest advice and help with finding the perfect car for your needs. These guys will be our go to place for every purchase and will share our feedback with all our friends and family. Thank you American Dream Motors.

Although I purchased my Tahoe from Chevrolet of Everett (great experience by the way,) this review…read moreis for the service department. They make it VERY easy to schedule, and reschedule if necessary, appointments online...much more efficient than calling. I had a small issue with my windshield wiper motor and was greeted by Dan Flora - - after we discussed the issue, he said he'd call me only if the repair was to exceed a certain amount. The only call I received was when the repair was completed a few hours later. Check-in was flawless, and they got on it right away. Super impressed all the way around!

Popped in for assistance on setting my memory seats. Dan came to the rescue and set up the seats…read more Thanks Dan!

They are nice enough. But, if they could sell you a vehicle with a lot of problems just to make a…read moredollar they would. They are not equiped for quality used car sales. I would say stick to the nicer used car dealerships in the area that have gurantees and warrantys built into the sale. United Auto Group does not for a reason. There has been so many things wrong with the vehicle I bought from them, and the engine went out after a month. I am in a lot of debt now. But mostly I should have stuck to my gut and moved on from the purchase. The truck had been sitting there for 10 months and could not sold. They had an excuse for everything. I say do not buy from people who are of middle eastern decent. Be safe.

I had a really good experience here. The staff was courteous and the Manager was very kind and…read moreaccommodating. I believe I got a good vehicle at a good price, but more importantly (for yelp purposes) they made the process easy and not stressful. I didn't feel like I was talking to a "used car salesman" and they didn't use cheap tactics like I experienced at other places. It felt like an honest transaction and during a time when we can all research on the internet what is a good deal, I really dont need much more when buying a car. They were willing to work with Lemon Squad (and their antics) so I could have a mechanics report before completely the purchase. Everything looked good. Thanks so much, Han!

3/12/25 a friend of mine went to this dealership ANDRE ARRINGTON was a complete RACIST and very…read moreAGGRESSIVE towards me after simply declining his offer on a JEEP PATRIOT. Mind you it's a Patriot they wanted 10,500 out the door with an interest rate of 29.9% with 140k miles. Anyways I tell my friend it's not worth it. The PATRIOTS are known for bad transmission mind you he didn't let him test drive the car but wanted him to sign paperwork asap. I convince my friend not to get the car he's only 18 so he doesn't know much. Any ways ANDRE came rushing out the dealership yelling at me saying racial slurs calling me a "NI**ER" Multiple times a "FA**OT" also saying " YOU WONT GET OUT THE CAR AND FIGHT ME" "GET OUT AND FIGHT NI**ER" banging on my car door trying to get in very hostile he goes in for a punch while my window was down hitting my shoulder then proceeded with saying "GET OFF MY LOT NI**ER" as all the employees just watched I WOULDN'T RECOMMEND A CAR FROM HERE AT ALL THEY TRY TO RIP YOU OFF AND GET UPSET WHEN YOU CATCH ON THEIR LITTLE GAMES.

Awesome place to purchase a car from a place is low pressure with a good selection of cars. They…read morehelp get alot of people into cars who would otherwise not have the opportunity.

Was searching for a specific model of a used car. Mazda of…read moreEverett had just taken a very clean, low miles vehicle of this make and model in on trade. I emailed the dealer and immediately heard back from Bebs about the car. She was extremely helpful and not pushy- at all. She sent me photos and the car fax on the vehicle I was interested in- and I eventually came into the dealer to see & drive the car. I met both Bebs and Edmund- who were both great to work with. I purchased the car two days later and drove away with a huge smile on my face with a nicer car than I anticipated finding! I have purchased dozens of vehicles in my life (for personal and my business)- and my experience with Mazda of Everett was AS GOOD AS IT GETS! Easy, communicative, friendly, simple, no pressure and enjoyable. If you are looking for a new Mazda- or if they happen to have a used car that suits you- LOOK NO FURTHER. A true 5-star buying experience

Purchased a vehicle from Mazda of Everett and couldn't be happier! The process was so much more…read morerelaxed than the typical car dealership that I was dreading. The sale was easy and quick. Our salesman Ivan was a gem putting up with all our questions, and answered anything that came up immediately. Wouldn't hesitate to return to Mazda of Everett for our future purchases!

I needed a routine oil service and didn't want to wait weeks out for the appointment; Campbell's…read morehad immediate availability. Everything about my service experience was convenient and extremely efficient I was able to reserve a time slot for the next business day. Rob Vanheise was extremely professional, yielded excellent customer service. I greatly appreciate him remaining in contact during the duration of my service appointment, he provided full explanation of each recommended service. I also want to note that each recommended service was accompanied with a picture and rating to ensure full transparency. Auto servicing can be extremely time consuming which is why I put it off, Campbell's made my service extremely easy; I highly recommend this location.

I was referred to Ray "the best Nissan Salesman on the West Coast" by Mike, a customer…read more They must be out of business. I tried calling, on the number listed on their website 425-249-5999, them all day 1/11/2024; and the phone would ring and then disconnect. I used two different phones. This is a shame for I REALLY wanted to check out the deal Mike told me about. Now I'll try another Nissan dealership. I don't have time to waste.

Title:Avoid this dealership unless you're working directly with Kaelynn…read more I purchased a 2018 Cadillac XTS from Excellent Choice Auto on June 3rd. While Kaelynn was absolutely wonderful to work with, the rest of this experience was a complete mess. Kaelynn was the reason I chose to buy. She was upfront, respectful, and truly gave me confidence in the vehicle. She even worked out a solid deal for me. I trusted her so much that I sent the down payment before ever seeing the car in person. She is a preacher's daughter, and her integrity and professionalism reflect that. If this review were about her alone, I'd give 5 stars across the board. When I arrived to pick up the car, Kaelynn was off, and I was referred to a salesman named Sam. At first, he seemed cool. He picked me up in the Cadillac, and the car looked great -- but I now realize he never offered me a test drive. I was told the car went through a multipoint inspection and that I'd be provided with the paperwork. I did get a Carfax report, but no inspection documents were ever given. I waited a long time at the dealership while they worked on the paperwork. Sam showed me other cars -- probably to buy time -- but never once did a walkaround of the actual vehicle I was buying. I foolishly trusted his word. After I signed everything and took ownership, I went outside, opened the door, and saw what I thought was a spill on the driver's side lower door panel. I asked Sam for a cloth and spray, and when I looked closer, I realized it was chew marks -- likely from an animal. I immediately contacted Sam and asked if I could swap the car for the Audi I had also been interested in (priced similarly). His response? "That vehicle is yours now. We can take it in as a trade on the Audi, but we can't swap them. You signed the contract." So much for customer service. The moment the deal was done, he made it clear I was on my own. Fast forward just 10 days to June 13. The car had less than 500 miles driven since purchase, and it broke down. After filling up with gas, the gauge didn't reflect a full tank. Then the engine began sputtering. Stabilitrak and check engine lights came on. My speedometer stopped working entirely. I had the car scanned at AutoZone and it came back with several codes: U0073 - Control Module Communication Bus A Off U0100 - Lost Communication With Engine Control Module P0700 - Transmission Control System Error U0101 - Lost Communication With Transmission Control Module P0442 - Small EVAP leak And more This isn't wear and tear. This is major electrical and transmission communication failure -- days after I bought it. And I barely drove the car (just 400+ miles). I texted Sam and called him -- he never responded. Eventually, he started rejecting my calls entirely. Thankfully, Kaelynn stepped up again. She followed up with the mechanic, reassured me, and even apologized for referring Sam to me. She showed more professionalism in one call than he has this entire time. Now I'm stuck with a car that might not be safe to drive. The warranty they included forces me to pay for a tow back to the dealership (68 miles), and my insurance only covers 15 miles. That means I'd have to pay about $5-8 per mile out of pocket -- plus a $300 deductible -- just to get them to look at the car. I'm now exploring whether I qualify for the Carfax Buyback Guarantee, because this situation is completely unacceptable. This car clearly had issues before I bought it, and I was not told the truth. Kaelynn: 5 stars. Sam and the dealership's behavior after the sale: 0 stars. If you're buying from Excellent Choice Auto -- work only with Kaelynn. If she's not available, I suggest you look elsewhere.

Sold me a truck with a cracked block and needs new motor.. drove it 6 days blew head gasket. I had…read moreit fixed out of my pocket. . Just to find out the block was cracked.. thanks for notbing!!

We were looking for a used car for my daughter. We had spent several hours looking online and it…read morewas hard to find what we were looking for within her price range. We called Rodland Toyota and spoke with Brandon about the 2021 Toyota Corolla they had and the price and mileage was the best anywhere around! The car even came with a FREE 1 year warranty! Brandon was a no pressure, easy going, very patient, family-oriented man. He treats you with respect and offers excellent customer service. I will seek him out next time I want to buy a car. I hate dealing with "salesman", but Brandon didn't feel like a salesman. It felt like he was helping us find a great car for my daughter. So when we thanked him, we meant it. Ask for Brandon when you want to buy a car, you'll be happy you did!

Really appreciate Robert Dixon's help and patience while I was deciding which used Rav4 to…read morepurchase. He has been kind and enjoyable to work with. Mahalo! :)