Awesome staff - super helpful, professional, and reasonable. These guys are fantastic. The new…read moreowner is hard working, competitive and flexible! Best car rental in Florence. Highly recommend.

Seamless rental. They opened at 9am and I rode away 15min later The Scooter I rented had a great…read morephone mount on the handlebars which was crucial for running Mapquest !!

Great car rental place in Firenze if you are staying in the city and want to drive to the country…read more Francesca who runs the place was great. Very reasonable and personable. Highly recommended you won't find a friendlier car rental company. Dave Patterson Scottsdale AZ

Same here. 1 month after renting car from Hertz at Rome airport....BAM, I just found a $35 charge…read moreon my credit card statement. No communication from them....???? no explanation. Also, took a LONG time to actually get the car and the guy kept trying to upgrade us....bigger car, automatic instead of manual, etc.

Please do not rent from Hertz in Italy. It is linked to Hertz Italian Spa that adds mysterious…read morecharges to your credit card. I got a charge on my card 2 months after our trip siting a traffic infraction where I was going 62 km 12 km over the speed limit. Funny, thing I was never pulled over nor did they offer any proof by way of a photo or anything to show that I was in violation. Just a random accusation and in looking on Yelp I can see many other American's are complaining about the same bogus fees. This is a scam to generate revenue for the city or Hertz. I disputed it with my credit card company.

If you are coming from the US do yourself a BIG favor... do not even consider renting from this…read morefacility, unless you have budget quick, pass in which case it should be slightly less painful. Over an hour and a half wait. Then nothing was ready to go, another 15 minutes, waiting for car seats.

See Debra she know what is going on! Not sure about the…read morerest of I see that you finally obtain your car make sure you save the rental car location pro teacher use mainly to find it again when you have to return it! Where there are no signs from the airport telling you car rental return this way! In fact save it twice because construction could change the roads again Being Gold, even 5-star Gold , you still to wait in line with the others Which I would not have mine so much except for the fact that I had to drive an hour and a half to that pizza airport pick up my friend and my car was not ready! She was very polite and told me that she was give me the best car. When I expect her to hand me the keys so I could go ahead and drive off she did not! It appears you have to walk with all your luggage through all the construction all over again to the people at the entrance of the rental car and get your key from them st be able to pick up your car without waiting in the long lines. A new employee said there is no five star gold in this airport Signs to where the shuttle will be picking you up to take you to the airport plan Head can get there at least another hour early for the shuttle does not run often!

Believe the other reviews! Budget/Avis will entice you with one price, and then slap on a bunch of…read moreother charges. We ended up paying TRIPLE what we had been originally told.

I wish I could do ---minis 100 stars I wish I could do -100…read morestar. Never again! We got tricked into signing with loads of added costs in Italy! We were told on the phone that our excess would be £186 and they ended up charging over £360! This is on top of the actual hire charge. This was a low cost holiday that ended up costing way too much and more than we could afford ! Ruined our trip!

On 2 August 2025 around 19:00-19:30 at Europcar Florence, I experienced one of the most disgraceful…read moreand humiliating customer service incidents of my life. After a flight delay of over four hours, I arrived with my 2.5-year-old child and family, only to have my confirmed reservation illegally cancelled. The excuse? My driver's license -- which is undeniably valid in Italy under the bilateral Italy-Turkey agreement (in force until 2028) and further backed by an official diplomatic note from the international organization where I serve, confirming its validity across the EU. The desk agent refused to even look at my documents, openly ignored the legal evidence I presented, and instead treated me with hostility. When I asked for the agent's name -- something every professional should provide without hesitation -- the agent, visibly fearful, refused to disclose it and went so far as to threaten me with calling the police. If they were acting lawfully, why hide their identity? This behavior was not just a violation of law and international agreements -- it was an act of sheer arrogance, disrespect, and abuse of authority. Europcar, do you intentionally employ staff who are untrained, disrespectful, and utterly ignorant of international regulations? Or do you tolerate this kind of misconduct without consequence? To add insult to injury, I was able to rent a vehicle immediately from another company with the exact same license, without a single issue. That proves beyond any doubt that Europcar Florence acted unlawfully and shamefully. I demand to know: on what legal basis does Europcar believe it has the right to ignore international agreements and diplomatic notes, abandon families at the airport, and humiliate paying customers? My trust and loyalty to Europcar, built over years of rentals (especially in France), has been shattered. This is not customer service. This is abuse. And unless Europcar takes visible, serious disciplinary action against this type of conduct, it is clear that the company itself condones and encourages such disgraceful treatment.

Would not rent to me despite my reservation because I didn't have a so called 'International…read moreLicense.' In asking what this was given it never showed up during my online reservation process or in any communications from Europcar, I was rudely told I should know.. NEXT! An American license is not valid in Italy and you cannot be insured. Despite using Europcar several times in the past (mostly in Germany), I will NEVER use this company again.

Bianca made our experience seamless and enjoyable. She made sure the car fit our needs and desires…read morebefore throwing us in a vehicle. Thank you so much Bianca!

This booking was made in Australia, however we have incredibly disappointed with the service in…read moreFlorence, Italy. Collecting a car at the same time as another family and feeling ripped off by one of the attendants, paying an additional $500EU, than our friend. Unsatisfied with no response from Florence.

HORRIBLE! This is a review for the Europcar rental agency in Siena. The Online website showed that…read morea small car rental would cost approximately €450 for one week. We paid $15 for a cab to go to the agency. Once we arrived, they kept insisting we needed collision damage waiver. Both of our credit cards automatically cover that and we knew from previous experience that we do not need it as our credit card covers us on rentals when we travel. They kept trying to charge us almost $1200. for the week and insisted that we could not apply the CDW coverage that we had. It was a bait and switch job! Rent your car elsewhere! These guys give Italy a bad name.

Worst experience ever. From pick up, to car breaking down, left us stranded, said call back…read moretomorrow for tow truck, to drop off at the train station. It's really hard not to use curse words. Save yourself a headache, rent from a different company. I had to pick up another europcar in Lucca. They were nice. Make sure you know where the drop off point is at the train station. Good luck.

10 out of 10 phenomenal experience with Hire in Italy! My partner and I hired a private car with…read moredriver to explore the Tuscan wine country and were fortunate with an unforgettable experience! Gianluca was professional, kind, knowledgeable, stopped for photos, navigated a rainy and windy road with ease and confidence, provided us with an umbrella and door-to-door service, and made our day very memorable! He was great! The company was responsive (during a busy time) and answered all of our questions helping us to plan the day and make reservations. This is a luxury service with high-end vehicles and comfort. Highly recommend!

Booked Hire in Italy for airport transfer and I am very happy with the whole experience. Car was on…read moretime and dispatcher communicated prior and followed up post trip. Our chauffeur spoke very good English and pointed out Historical buildings and carried on a very non intrusive conversation. 5-stars for the driver for literally squeezing in as close as he could to the entrance of our Hotel because it was pouring rain and had an umbrella ready for us. ^________________^

We came to Italy from US. B-Rent (near Milan airport)…read morerequired an International Driving Permit (IDP). Regular US Driver License is not good enough for them but is OK for other car rental companies. Nowhere on their website this requirement is stated. As a result, we were unable to rent a car from B-Rent as we did not possess an IDP. Our reservation was made through Discovercars.com, who retained the payment of $506.24. In response to this situation, we initiated a dispute with Chase Credit Card services in order to seek resolution. In contrast to B-Rent, neighboring car rental companies were willing to provide a car without requiring an International Driving Permit (IDP), albeit at a significantly higher cost of $1700. This striking price difference between the two companies raises suspicions of a potential scam. It appears that one company entices customers with seemingly low prices but then finds reasons to deny the rental, while their competitor takes advantage of the situation by offering a vehicle at an exorbitant price that exceeds the initial quote by over 300%.

DO NOT RENT FROM THIS COMPANY! These people commit fraud as a standard business practice!…read more We rented a car through rentalcars.com and were assigned a car with this horrible company, B-Rent. When we arrived, they tried to tell us that our original car was given away and that we now had to pay for additional insurance and an upgraded car for $200 more. We protested, but they kept insisting until we threatened to report them to rentalcars.com. Upon returning the rental car, the agent in the parking lot found a tiny mark (less than 1mm in diameter) and insisted the car was damaged during our rental period. We didn't have any rock hit the windscreen, and this car had so many flaws/marks that there is no way we could have noticed this little mark before renting. They claimed that since it wasn't shown in the original rental contract that it was our fault. These people are crooks and scum. Rent from someone else. If you're unfortunate enough to rent from them, take a DETAILED VIDEO of the entire car with your phone and put down every little tiny mark, no matter how small, in the contract before taking the keys.