I rented a car here on July 28, 2019 for two days $79.26 plus a one way fee because I was dropping it off in Milan (more than the actual rental fee), plus the deposit, and the insurance just in case.
The car broke down in Florence that same day, July 28 and we had to wait over 2 hours, paying who knows how much fees in the phone calls, I had over 20 minutes on hold total, we were on a very narrow and dangerous road, and even though we were told the police were coming we didn't see them at all!. We were told we had to pay for a taxi to a Sicily by car to get another car but when we got there there were none available, and we had to buy a last minute ticket to Venice, where our hotel was booked! When we went to the Sicily by car location in Venice we were told the deposit and one way fee were refunded but not the days that we were not able to use the car because of the "engine failure"! We tried to call but the line never goes through and they haven't responded to my emails! I give three stars because it was quick and easy to book, and they gave me the deposit and one way fee back, but no more since we lost a whole day waiting for the tow truck and finding a way to get to our hotel! read more