If you are coming from the US do yourself a BIG favor... do not even consider renting from this facility, unless you have budget quick, pass in which case it should be slightly less painful. Over an hour and a half wait. Then nothing was ready to go, another 15 minutes, waiting for car seats. read more

Car broke down 1 mile after leaving Hertz. No one answered their phones. When I walked back to the Hertz building, they did nothing to help. 3+ hours broken down with little assistance. read more

Mustafa helped us and gave us a car upgrade, great experience. Also we're lenient with us on return when we were running a bit late

See Debra she know what is going on! Not sure about the rest of I see that you finally obtain your car make sure you save the rental car location pro teacher use mainly to find it again when you have to return it! Where there are no signs from the airport telling you car rental return this way! In fact save it twice because construction could change the roads again Being Gold, even 5-star Gold , you still to wait in line with the others Which I would not have mine so much except for the fact that I had to drive an hour and a half to that pizza airport pick up my friend and my car was not ready! She was very polite and told me that she was give me the best car. When I expect her to hand me the keys so I could go ahead and drive off she did not! It appears you have to walk with all your luggage through all the construction all over again to the people at the entrance of the rental car and get your key from them st be able to pick up your car without waiting in the long lines. A new employee said there is no five star gold in this airport Signs to where the shuttle will be picking you up to take you to the airport plan Head can get there at least another hour early for the shuttle does not run often! read more

What a disaster. Rented car in Rome to drive to Florence. I was told to drop car at Florence airport. I called Hertz and I was told to go to flight arrivals to find Hertz. There is no Hertz counter in arrivals. Called Hertz again, no answer. I asked a taxi driver where do I return a Hertz car and he told me Hertz is outside of airport area. After about an hour I finally found the Hertz office...closed. The sign said they closed at 7pm, it was 8pm, but I was told I had till 11pm to drop it off. Went to my hotel and paid 30 euros for valet parking as there was no parking anywhere near the hotel. Took the car back the next day and found that I had taken the car to the wrong office. The REAL office was about 50 yards from the office I went to the night before. There was no one around to tell me this and no signs or directions. Waited in lines for 3 hours total, got into shouting match with employee and was, finally, not charged for another day, and they even reimbursed my parking valet service. First of all, it was never mentioned EXACTLY where the REAL office was, and the next day there was only one person at the counter to handle about 20 people ahead of me. It was horrible. Then, after I complained about waiting so long, the Hertz employee told me that he has to be there all day and HE'S not complaining about it. I told him it's his job to be there all day, not mine, and that he's being paid for it. I was flabbergasted and shocked at their shameless arrogance. Minus 5 stars for these bozos and the entire Hertz organization for their lack of organization and concern. read more

I agree with other reviews - this place deserves a minus negative plus review, if that existed. We booked the car online. They have no cars - it's like Burger King not having burgers. We went through two different long lines = two plus hours to be told that they have no cars that were functioning. Knowing this why would they have customers go through this misery? They have you fill out paperwork that just a paper contract for thin air. We asked to cancel the reservation and still they asked to go through the manager. Just go with a rental agency that had functioning cars!!! We were on our honeymoon - stuck in Florence and out 30 Euro for the cab fare to the rental car agency and hours of headache. read more

Maybe we got luck but we booked a car there for 2 days and it took us maybe 10-15 minutes and we got the car and where Good to go. However, we reserved a GPS, non of the cars had GPS's. They tried 3 times giving us a new car, nothing. However they did give us a wife hotspot in exchange. It worked for a day until we had to call them when it stopped working. This place isn't too bad , the people at the front desk where kind and tried their best. Overall it was an okay experience. Extremely pricy however. read more

I have been loyal customer and hertz gold for 10+years. On vacation in Italy and they canceled car without notice and now have no cars and tools me too bad. I have to pay last minute hotel and cancel. Will cost me over 1000 euros. So disappointed in hertz read more

The location is off site from the airport and requires to take the bus even though it's only 5 minute ride. You MUST find out the location of the rental site because all the signs are very small and you can't tell if you drive too fast. The location is where all the car rental companies are all located. Upon arrival, I had to wait for about 10 minutes because there were only 2 people working. The clerk behind the counter spoke English and she understood what I had to say. I was very pleased with the transaction. Driving in Florence and Italy itself is a different story! Do not relay on the GPS for driving in Florence because they tend to give different directions. Do your homework prior to driving in Florence because there are signs and etc different from US. Dropping off the car was easy because I did my homework on finding out the location of the car rental site. There are nearby gas stations that are 24 hours that is about 2-5 minute drives from the location!! Since my flight was early, I dropped off my vehicle and then my keys at the box. The bus runs every 20 minutes from the terminal to the car rental, so I made it on time! Do your research prior to car rental and remember this location!! read more

I would highly recommend going with a different rental car agency other than Hertz here in Florence Italy. The attached photo shows the waiting line to get your rental car paperwork done. We have been here for over 30 minutes and there is no end in sight as to when we will be called. We are number 51 and they are currently on number 37. Not what I wanted to be spending my vacation time on! read more

Hertz - This is the waiting line at Hertz rental car agency Florence. - Car Rental Near Me - Florence, FI

Disastrous experience Hey I paid the car in advance and they would not give it to me because so called Premium cars need 2 credit cards! No car rental ever asks for that!!! The Hertz confirmation mail never mentioned the need for 2 credits cards!!! When I begged them for mercy as was on the back of a 7 hours trip with my young daughter they explain that it is all my fault because I should have read the contract terms!!! Give me a break !!What a lack of kindness and empathy what a bad customer treatment. Like we read all the contract terms details of every minor transaction we do in life... Common. As I said it was never mentioned clearly and visibly in the confirmation mail and nobody asks for 2 credit cards for 1 car. I insist they say they have to follow procedures...bla bla... I believe they had already rented that Premium car and they where finding excuses. So I ask for another non Premium car that needs only 1 credit card and they answer they don't have availability. There I was stuck in Florence after a 7 hour trip with all car agencies closed or fully booked despite having reserved and paid the car few weeks before. What a let down what a betrayal of trust. They really created extreme mental distress. They showed no empathy or customer friendliness whatsover. It was very cold blooded and disdainfull borderline disrespectull. I certainly think it is also illegal in addition to all the nuisance it caused me. Then I ask to be refunded on my credit card, they say they can't do and I have to go through customer service. So I leave the Hertz Agency near Florence station with no car which I had already paid and not sure to be refunded. Will escalate the matter at higher levels and start legal proceedings just as matter of principle because this level of abuse and rip off should not be allowed without consequence. read more

I can't even begin to express the horrific service provided by this company. I rented a car for 3 days, but when I arrived to pick it up, they had nothing like what I wanted, so I ended up with a dirty Fiat manual. After driving only 2 hours, the car started over-heating and smoking. Finally, we arrived at our hotel in the middle of Tuscany. I spent the next hour on the phone trying to get them to come and pick up the broken down car. They don't even provide a replacement car, so we were left stranded in the middle of Tuscany!! So then, I had to spend another hour on the phone finding another rental car about 30 miles away, then had to spend $100 on a taxi to get us there. The next morning while we were getting our new rental car from another company, they came to pick up the broken down one, sent me a text, and that was it. Then they had the nerve to charge my credit card for the full 3 day rental, even though we drove it for 3 HOURS and they picked it up the next morning first thing!! I have tried and tried for 2 months to get a credit, but they are 100% unresponsive. I am now disputing the charge through my credit card company. Bottom line is, DO NOT RENT FROM THIS COMPANY!!!!!! read more

Terrible experience!! Would not give us the car we booked through Expedia, even with documents. Tried to upcharge. Have a much smaller car than we reserved and paid for. Will not use Hertz again!! read more

This is the worst experience I have had renting a car. They have a bunch of really old folks manning the counters who move at a snails pace. The line is spiraling out for at least half a mile and they cannot put more people on the counter? Please don't use this center. Europe Car next door is moving so quickly. We decided to go with Hertz because we are familiar with it in US. I guess when in Europe go with European companies. Wish we had booked with Europecar. read more

What a disaster. We thought it would be enjoyable to rent a car to drive from Milan to Florence (so we could see the countryside and stop in Pisa). All was great at pickup in Milan but dropping off at Florence airport is a nightmare. First...it was really hard to figure out where to go. We finally got to the airport to find that the drop off isn't even there. We got stuck paying for parking why we roamed around trying to find the Hertz desk (there isn't one). We also got stuck in parking because you have to pay at the airport...not at the exit. We finally figured out the airport is off site and with no address...(???) and we were given a bad map by customer service to a shady off site location. 2 hours were wasted trying to deal with car return. I'd give them zero stars if I could. HORRIBLE experience that cost both time and money. Someone could have explained it when we booked or picked up our car! read more

The Rental Car center at the Florence airport is off-site, chaotic and kind of grungy. The folks at the Hertz counter were overwhelmed the day we arrived. It took a little while to get our car but the staff, once it was our turn, was attentive. They were out of the wi-fi devices, which we wished we had. Don't bother using google maps or even the car GPS especially in towns with traffic limited zones -- neither understand where you can drive in Italy without getting a ticket. Instead we relied on longitude/latitude coordinates and that worked really well. ON RETURN: use these Decimal Latitude: 43.800196 | Longitude: 11.197429 Car Rental Via Palagio degli Spini - Degrees N43 48'0.706 E11 11'50.743 read more

Can I give zero stars? Arrived at 10 in the morning to a line out the door into the hot sun, with people that had already been waiting 2 hours. We had reserved a gold member car through my husbands corporate account, only to be told our reservation didn't exist. It was obvious they had no cars and were just lying to people to stall. We ended up going across the street to Avis/Budget who had excellent customer service, even tho they were taking advantage of Hertz being a disaster by jacking up their prices. Do NOT rent or reserve at thj, it's horrible. I wish I would have believed the other reviews. Reserve with Avis/budget or it may be worth it to take public transportation to the Florence airport and rent there. Being right in town there's only so many cars they can fit into a small parking garage that all the car rental companies are sharing. Driving in the city of Florence is crazy but in the Tuscan countryside with the assistance of google maps is great! read more

Hertz - Line out the door in the Hertz hellhole - Car Rental Near Me - Florence, FI

It's weird that there are two Hertz locations at the airport, when the job is pretty simple. The guy at the first location was rude and unhelpful. After receiving the rental car keys, we looked at the car and noticed it was too small to fit all of our family + luggage. We then went to the second location in front of the rental car area and asked for a more suitable car. They were nothing but helpful and helped us get the extra space we needed (free of an upgrade charge and they cleaned it prior to giving it to us ) We are travelers from the USA and unfamiliar with the surrounding area but Debra let us use their phone to make a call, printed directions, and recommended some great attractions to see. Debra made it such a pleasurable experience. If you go, ask for Debra! read more

I have never had a more horrible experience in my life. We pre-paid for our car because that is what is "recommended". When I rented the car it said it was good for people 25+ to rent. When we arrived they notified us that the car was only good for "30 year olds". I said do you have a car for people my age and they said yes but it would be a sedan and they could not refund my money since I prepaid. It also would not be big enough for our group of 5. I said my mom was traveling with us so I just needed her to arrive and she could be our "30 year old". They then miraculously had a "28 year old" car once I mentioned this, which happens to be my age. It was still not as nice a car as I paid for, and they still could not refund me since I already paid. There was also no way to upgrade my car since those were for "30 year olds". It turned out when we went to pick up the car after they found the "28 year old car" that there just happened to be no cars like I had ordered in the entire lot. My guess is they overbooked, and didn't want to upgrade us cars so they came up with the "30 year old" rule. And even if I did have to be 30, the paperwork should not have said 25+ years old. I would like a refund for the lesser car I had to have, plus damages for the 3+ hours I spent arguing with them about my being 28 years old. The worst customer experience I have experienced in my entire life. read more

While I used Hertz, this applies to all car rentals at the Florence airport. The car rental is off site and there is only one bus that is too small and not air conditioned. Blistering hot outside and you sweat. The number of people exceed bus capacity so you can easily have to wait one cycle of 20min. Then when it arrives invariably an argument breaks out with a passenger and driver having to ask someone to get off bus in order to be able to close door. At the car rental center it is incredibly small for about eight rental companies so the line winds out the front door regardless of weather. The agents are patient but the majority of your car rental fees (1/3) are taxes+extra charges (1/3) and insurance (1/3). Insurance is important in Italy - it's not a matter of if you get a dent or scratch but when and how often. Signage to return car is difficult to identify and the road into the rental area narrow and congested with people. Most agents are pleasant but we encountered one yelling at customers as they attempt to find an open stall or one that is too small to easily get two doors open in once pulled in. The facility layout and design is highly inadequate which is in stark contrast to the rest of the city and its services. Wish I took pictures to post but was in survival mode attempting to get it through the process. read more

I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz. read more

Rented a car on line from Hertz with a confirmation. Got to the location to only find out there were no cars available. It cost me a 17 euro cab ride there and a 17 euro cab ride back to the hotel. They could have cared less at Hertz and told me to call customer service. It also cancelled our plans to head to Sienna for the day. Very poor service. I will stick with AVIS in the future. read more

I rented a car there from in July 2014. The service was alright and the car was in good condition. What annoys me is that they charged me for extra insurance even though I said clearly that I did not want it. I was stupid enough to sign the contract without reading it good enough. I booked the vehicle online and I am used to that if I say no to anything extra the price will be the same as the one I booked. So here be careful that they do not add extra to the contract. read more

We reserved a car by using my wife's points. She's President's Circle on Hertz. Hertz touts that their President's Circle customers receive a higher level of service...yada yada yada. So much for that. First, they didn't have the vehicle we reserved. They punched us into something that was the size of a small bus. Imagine - driving those little Italian roads in a tour bus. I had a headache after 5 days. Then when we give this thing back, they try to charge us an extra 1,000 euros. Uhm...we reserved this on points...we have the reservation...and the reward info. Finally they sort it out. Apology? No. Offer to credit us the fuel we had left in the tank against the Fuel Purchase Option? No. The chica who thinks she's hot was too busy hanging outside smoking with her guy pals to offer any customer service whatsoever. I guess this is what happens when you have a guaranteed cliente - it's Florence! No need to put your best foot forward. read more