I wish I could do ---minis 100 stars I wish I could do -100 star. Never again! We got tricked into signing with loads of added costs in Italy! We were told on the phone that our excess would be £186 and they ended up charging over £360! This is on top of the actual hire charge. This was a low cost holiday that ended up costing way too much and more than we could afford ! Ruined our trip! read more

awful rental company they could not be bothered to tell me you can not drive the car in Florence without getting a big fine from the city been using avis 40 years never again read more

Everything: there is absolutely nothing about Avis's car rental that went smoothly. From receiving a car that had absolutely no water in the engine so that it began to overheat, to discovering that the full insurance that we thought we paid for was nonexistent, it was an awful experience at every stage of our trip. None of Avis's car rental offices in Italy work in concert. If you rent the car in Rome and then have a problem in Naples you are entirely screwed. I will never use Avis again, and I would never recommend Avis to any one who asked my opinion. An absolutely horrible experience. read more

I accidentally left my passport at the desk. This was completely my fault. When I called them to ask if they had it, they were unreachable for several days as their current phone number is out of service. I was dropping the car at a different destination but had to return to Florence for a new passport. When I arrived I decided to show up to Avis. They told me they did not have my passport until I insisted they might and then they found it. While I am happy to receive my passport, this is still terrible customer service. read more

The reviews were scary but we desperately needed a car for a week in the Italian countryside. We reserved a car, paid the extra for full damage waivers - and hoped for the best. The day of the rental we came to the location and there was a very significant sized line. It was apparent that they were running low on cars. As soon as cars were returned they seemed to be scrambling to clean and make them available. After nearly an hour of waiting it was our turn. We received the type of car we expected for the price we expected. It was pretty clean as well. After roughly a week (and no damage) we returned the car - got a receipt for the amount expected and quickly got on our way. While not an epic customer experience it was FAR better than what I was preparing myself for. I would use them again - I'd just try to get there right as they open and hope for shorter lines. read more

They charged me 385 pounds for a missing parcel shelf. This was not mentioned that it existed on the rental agreement and they accused us of losing it, even though we never even used the car boot. Absolute scammers. Do not use the Florence Airport branch of Avis. read more

Beware this people are very unethical, they deliver dirty cars and no paper contract to mark damages to later find out that there were (ot created by them) small scratches in impossible places to inspect and then charge you $300 upon return. will never use them again. read more

Budget/Avis charged me for old damage, door dings that were on the car when I picked it up. They disregarded the photos I took of the car before I drove it. I had a an issue with them the year before. Not this year, I took thorough pictures, proof. These folks are unscrupulous. Best to avoid this place. read more

Avis - Budget Avis bills you for pre-existing damage - Car Rental Near Me - Florence, FI

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I rented a vehicle in Florence for 4 days. Upon return, the Avis rep went straight to the front bumper. Then said he had to talk to his boss. They made me wait. I lived in Italy for 5 years. I know the game. They were trying to shake me down. I had to catch a train so I forced the issue. They essentially wanted me to bribe them. I know the game.. The VERY MINOR scratch on the front bumper did not come from my rental. I did not make a note of it because in my experience, blemishes like this are never an issue. I hate that Avis are simply accepted the corrupt Avis location's position. I do not feel like my version of the situation was ever given consideration. I am sure that makes their job quite easy... and all over a couple of hundred Euros. Sad I will never rent from Avis again. I will voice my displeasure to anyone who will listen via social media reviews. If I am the norm when handling grievances, I am sure your market share will decline. I have left positive feedback for good service in the past for Avis. I now regret that. Good riddance. read more

SUCH. A. SCAM!!! Upon returning our car, we were charged a 250 EUR damage fee for an impossible-to-see scratch UNDERNEATH the front bumper. The attendant found it immediately and literally got on his hands and knees to point it out. Our car was dark blue, the scratch is dark and completely unnoticeable unless you're specifically looking for it - as if they sandpapered under the bumper. The whole point of going with a "reputable" company when you're traveling is to avoid scams like this. Avoid at all costs unless you like being bent over backwards by their skeezy customer service. read more

Avis - "Obvious" scratch in bottom right corner the sale's persons saw immediately. - Car Rental Near Me - Florence, FI

Do not ever use Avis in Florence. THIS IS A FRAUDULENT OPERATION. The "luxury" car I rented was already trashed with dents everywhere. I documented all the damages, an Avis employee signed the documentation, AND I took photos of the damages. They still charged me $500 for damages to the car. I have sent Avis corporate all my documentation, and they have already rejected my documentation once. I sent additional documentation, and if not resolved this time I will be reporting the charges as fraudulent to my credit card company, and I will welcome them to file a lawsuit. read more

**Do Not Rent From Them!** **Thieves!*** I would give them zero stars if I could. We rented a car that had damage on the front bumper. They acknowledged that there was damage by placing an "X" on the drawing of the car that goes along with the paperwork you sign when you rent the car. We retuned the car that evening in the exact same condition as we rented it. The next day we had a $430 charge to our credit card for damage to the car. We disputed the charge with Avis and they denied the dispute and sent me a copy of the damage report that the Avis employee filled out, but did not have our signature on it. Of course, they DIDN'T include the original documentation that showed our signature along with proof that it was damage before we rented the car. read more

If there were zero stars I would select that. Our first mistake was not reading the reviews online before renting. I have rented from Avis in the States without trouble but I guess the same is not true in Italy. I thought waiting 45 minutes and being overcharged for adding a spouse as a driver were bad (you're supposed to be free with Avis). But now a few weeks later and we're dealing with a fraudulent "damage" claim that this rental company claims we did. We dropped off the car after hours and my biggest regret was not taking photos. There were no scratches on the car and the lights on the dash were not on. The photos they sent us are 1) of the dash when the car is half on showing us all of the lights are on (which is obviously fake since you see that when you turn a car on or when you turn it on to only use the battery) and 2) a mysterious scratch that didn't exist when we left. Because we were parking the car overnight I further made sure to park the car in between two other cars so that we wouldn't have to worry about cars coming in and out. This location is absolutely awful and I hope Avis finally does something about it. read more

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The people are nice at the Avis Rental Car for Aeropuerto di Firenze. I have no problem. The problem I have is where they are located. Apparently they relocated all of the car rentals for Aeropuerto di Firenze to Via Degli Spini, and the signs that guide you for return are all wrong, and point you to the wrong place. They need to fix this. I spent 45 minutes to 1 hour trying to find this dropoff place, and ultimately found them at Via Degli Spini for Aeropuerto di Firenze. read more

PLEASE DO NOT RENT HERE! I am still dealing with their scam weeks after my trip. First of all it took 2 hours to even get my vehicle. They told me the car I had reserved was no longer available and would put me in one at the same price. They lied about what I was signing. They charged me an additional $245 for an "upgraded" vehicle that I did not want or need. My $130 rental has turned into a $900 rental. DO NOT RENT FROM HERE. They tried to tell us the car was dinged and charged us for it when the ding was already there! It was a disaster dropping it off. This place is awful. AVIS needs to shut this place down. Its so awful. Please go somewhere else and save your time and money. read more

I rented a small van on our recent trip to Italy. When we arrived, the vehicle we reserved was not large enough to hold all 6 of us with luggage, so we upgraded to a larger van. Unfortunately, the new van wasn't properly prepped prior to renting, so it was not cleaned and only had a half tank. Again unfortunately, the agent printed up the contract showing a full tank. He marked my copy as half-full, initialed it to verify, and told me to return it to Rome with same amount of fuel. We did so, explaining the situation to the agent in Rome to make sure there was no misunderstanding. He assured me all was well and asked to keep my copy with the agent's verification. I did so. Big mistake on my part because now my proof was in the hands of the company. Upon returning home I found that Avis/Budget had charged me $158 to refuel the half tank that was "missing" . After many back and forth emails, the bottom line is they refuse to honor their agents' promises, insisting I provide proof--proof that they hold. They did not contact the agents to confirm by position and refuse to refund the money. Their are several rental companies in Italy. Take my advice and find one that is ethical and honest--not Avis/Budget. read more

BEWARE I had a bad experience at this rental office, and spent months trying to correct what seemed like a shady business practice. Reserved a A3 ended up with a Fiat 500L which according to the person at the desk was the same class of car. According to bill it was not, it was in fact a lower class car. Class D to be precise, also it was a lower cost car, however I was not credited the difference or told of the change. The desk agent instead loaded the bill with optional coverages that I declined online. Fast forward a few months I am trying to dispute this optional charges with my credit card and Avis. Avis now says that these optional charges are mandatory from this location. Weird. No notification online yet I am able to decline these charges pre pay for one car then end up with mandatory charges that on the bill are listed optional? Confused? So am I. The explanation given was that my credit card insurance auto insurance is not accepted by this location. At no time was this disclosed to me. Frankly I think this is a lie. Avis international said my car class was changed to accommodate these "mandatory" charges. Seems a bit fishy right? I was not told in the office that they did not accept auto insurance coverage by a credit card company nor was I told that the "optional" coverage was mandatory. I was told a Fiat 500L was the same as an Audi A3. I wont be doing business with Avis ever again. read more

This place is the worst!!!!!! Beware people! Rented a car back in May 2017 and 2 months later they keep charging me $45-$50 every 2 weeks. I'm constantly disputing the charges with my credit card company. Place is a scam!!!!!!! DO NOT RENT HERE!!!! read more

I give one star because the app does not allow me to give zero or negative numbers. I rent cars about 20 times a year for work and this is without hyperbole the worst car rental experience I have had in my adult life. Expect to wait an hour then still not have your car ready when you are finally checked in. Abysmal service. read more

We rented a car in Nice France and returned in Florence Italy. In both places no Avis representative checked the car with us and we took and returned it in dark spaces. When we returned back to the US we got charged an additional $800 for made up damage. I work in the travel business for 40 years and never saw a scam like this. Shameful! Never again Avis, never again! read more

Bad experience. Two hour wait to obtain my car which was prepaid. Poorly run, poorly staffed facility. They added on an additional $200 in fees (coverages) even though I had declined them. Customer service in the USA was no help. I would avoid this office if at all possible. read more

don"t even think about renting from these thieves unless you like feeling robbed!!!! they are more crooked than the jerks who try to tie the bracelets on your arm in florence and then charge you for them! they agreed on $419 for 4 days and charged my credit card $838. they know you are going back over seas and will take complete advantage of you long after you are gone. i hope you all rot in hell you pieces of crap! you are not worthy of sharing this earth with decent people!! read more

I was super wary of renting my car from here after reading all the negative reviews but was pleasantly surprised how everything turned out. We were greeting warmly upon arrival and helped right away. My wife and I were hot from walking with all our bags, so we asked for some of the water they had over on the side and they brought us a glass. I had reserved the smallest size car they had available, but we were traveling with a toddler and had some extra baggage so I opted to upgrade cars and wound up getting the next size up. It was a polite suggestion: didn't feel pressure to upgrade from the staff even though it was suggested by them. I was the first person to rent the car so it was brand new. I took care of all the paperwork inside the nice lobby and headed to the car garage next door where the rental was parked. This was the only hiccup in the process: they were busy so it took a while for them to bring me my car and then locate a car seat. But you can't fault a place for having customers: usually that's a good sign! But everything was sorted. The car worked perfectly - even was able to figure out how to use Apple car play on the dashboard so the directions synced right up. Return process was super simple: parked the car in the garage, the man came out and gave the car a once over, showed me the amount I would be charged, and I was on my way! Very pleased with my experience: hopefully all the other bad reviews are no longer applicable and this company has turned things around! read more

Here's my tips for dealing with this location. 1) Always refill the gas. Even if the price of gas is cheap for them to refill it, there is an instant ~18 Euro service charge for them to do it. Plus the gas price is always somehow more than they say. Doesn't say anything on the contract about this service charge, just the cost. 2) Never return it after hours. Not only to you risk incorrect information being recorded, but you also have to pay 20 Euro for the parking garage overnight. Of course that's not mentioned either. And the sign in the garage makes it seem like if you are returning the car to the garage (WHICH IS WHERE YOU PICK IT UP FROM) then there shouldn't be a charge. 3) The main Avis support has like ZERO way to tell what this specific locationt did as their computers aren't directly linked, and getting in touch with someone that can tell you is virtually impossible. I was only able to do so because they called me and I had a callback number I could use. I had no way to tell why my bill was $90 higher than it should have been for a 1 day rental. Not to mention its super hard to get a person on the line. 4) Record your mileage and take pictures of it and the gas tank reading when you need the car. I would hate to see what kind of fees would be incurred if I was over mileage. 5) Take pictures of your car before and after the trip to prove there was no additional damage. Even if you get the damage insurance policy, I would still swear by this. There really aren't many good options for renting cars in the city. Sadly we were scrambling for time on our way out and had to settle for Avis. I tried to fill up the car with gas but all the gas stations were self service by that time at night, and I didn't want to put in the wrong octane and cause an issue. I should have known they would scam me on the parking garage, but the additional fees for no reason are just the cherry on top. Tread carefully read more

Renter beware! Even though the staff programmed their address into their navigation, it was still difficult to get back to return the car. Also, staff failed to explain that you are charged extra for higher use of miles ($100 extra) even though they know you are traveling a long distance. Lorenzo was wonderful in fixing this issue- I wanted to rate this 5 stars, but the difficulty in returning the car and $100 fee unfortunately resulted in the 3 star rating. read more

This facility will charge you for damage, whether you caused or didn't, if you decline any of the insurances - coverage or deductible. I read these online reviews hours before returning my car to this location on 7/8. I wish I had read before picking up the rental at the airport. Sure as the others mention, I returned my car with no damage. A clerk came to review. First inspection - nothing. Asked for contract, and scrolled right to the area where I declined deductible insurance. Second walk around and went right to the passenger front wheel where there was a little scrape on the rim (not that I caused). I inspected the car upon pickup and I would have never looked here. I've rented hundreds of cars and have never had a damage claim. But sure as others say, the attendant called attention to this damage, and the staff immediately came up with a 254 Euro charge - no quotes, etc. Just a number out of thin air. I tried to negotiate, I showed the attendant these other comments to show I was "onto them", but no matter. No I'm having to fight this through my credit card. Either don't rent and ever deal with this location. But if you have to, take the deductible insurance or plan to be charged for damage. You're going to pay either way. The choice is yours. read more

Beware of this Car rental company. They are disorganized and completely dysfunctional. I even endured a verbal fight with operators from their customer service, as they were disdainful about the fact I had been misinformed and completely mislead by their office employee. Here is a brief summary of my ordeal with Budget. On my online reservation prior to the trip, I had initially inserted a return time at 3pm, on Aug 2nd. Later realized that I should have returned it earlier than that. The system wouldn't allow me to change that (additional scam, I had TWO canceled reservation for about 650$ altogether, charged on my account for about a month, just because I wanted to change the return time!!!!). So I informed the employee at the Florence office. She of course said that there would be no problem. Instead, as I called the CS the day before the expected return of the vehicle, JUST FOR A SCRUPLE!, I found out this: The CS politely informed me that I would have a $25 charge per hour if returning at earlier time. Not only, on top of that, even now just by accident, as I directly called the garage where they keep their cars (A private third party) for clarifications, I discover that THEY WOULD NOT EVEN BE OPEN AT THE TIME I WOULD GET THERE!. I want to point out that I had clearly stated the time and detail of my final time returning the car, both to the employee and to the CS. Nobody told me things as they were. Nobody even knows the details of their service or anything at all at Budget. Lastly, on August 7th, I asked for reimbursement for the hotel I had to reserve the night before the expected return, just to avoid trouble the next morning. It is now Sept. 2nd and did not receive any answer yet and probably they will never even reply at this point. To sum it up.... BEWARE OF BUDGET /AVIS, I STRONGLY DO NOT RECOMMEND ! read more

do NOT rent from Avis in Italy...run, far far far away. my experience while in Italy was great. pick up was seamless, drop off was easy. no issues. pleasant people, quick and easy. the issue occurred about 3 months after my trip. i was charged 3 "administrative fees" from Avis claiming they are fees for wifi in the rental car. i explained that i paid that. then i am told they are administrative fees for handling tickets or citations i received while in Italy. to my knowledge, i did not get any tickets or citations while in Italy (i was not pulled over and did not receive a ticket on my car). i emailed and called and they will NOT provide evidence of any citation or ticket. i am happy to pay what I owe, but I will not pay fees for a ticket or citation in which i have no evidence of. i have contested the charges through my credit card company and will 100% not pay a dime at this point. what a pathetic and incompetent company. they are a total fraud. read more

We rented a car at Avis Firenze in Firenze this summer, it was a bad experience and it has caused us trouble with customer service for months now. Upon the return of our car to Avis Firenze they told us that we could not have a receipt because their computer system was down. I immediately sensed this could mean trouble at a later point so I insisted that they write one manually. They reluctantly did this but still when my card was charged a week later, surprise surprise, they doubled the total amount and claimed that the fuel tank had not been re-filled. Even though I have sent them a copy of my receipt they still refuse to refund the money which they swindled from me. Avoid at all cost. There are other car rental services available in Firenze, I suggest you rather try one of them. Sign, Poorly treated customer read more

DO NOT EVER RENT FROM AVIS FLORENCE/FIRENZE. I was on my honeymoon. I rented a BMA from Avis Florence. When I returned the car Avis argued that I needed to pay $200 in damage for a small scratch on the front. To be clear, NO ONE reviewed the damage history of the car in the original agreement which outlines prior scratches. This is common place in the US. But that being said, I had taken photos of the car just in case. I had PHOTO EVIDENCE that the scratch was on the car before I rented it. The manager Gaetano Mazza argued that the scratch in my photo was light reflecting off the car. Light reflecting off the car when I rented at 7AM in a closed garage! When I tried to plead my case that you can't run a business where customers need to run forensic analysis to prove damage that they are not liable from he got frustrated and was very rude. In fact at one point when my wife took out her camera phone to take a picture of the car so we'd have documentation for the insurance company, he told my wife pictures were not allowed for privacy reasons and THREATENED to put her in jail. He even took out his personal phone and started dialing. Disgraceful. After we calmed the manager down, we ended up just paying the damage because our honeymoon had already been delayed hours arguing our case. I am writing this review because the experience caused both emotional and monetary damage. PLEASE DO NOT EVER RENT FROM THIS AVIS. There are plenty of other rental car companies in Florence. read more

If you ever rent a car from this provider: take Photos before you start!!!! Otherwise they will charge you several 100 € for non-existing "damage". We had this problem in summer 2018,similar to many other reviewers you can read here. read more

This is a shady rental car place. I used them because they are affiliated with Avis but I found out that they are not there to help the customer but rip you off. Beware and avoid this place. They charged me for GPS that directed us to go into a "no traffic zone" that is not marked well and no way to avoid once in it and that resulted in two separate tickets within 15 mins of each other that cost me hundreds each and then they charged me another $80 to give my US address to the police to send me the tickets. I understand that I violated this accidentally but they refused to refund me for the GPS that sent me into this zone without warning and charged me two separate $80 fees, one for each ticket which is ridiculous. I wrote back and forth with them several times and they admitted that the GPS should have informed me but offered nothing and refused to remove one of the "fees". It costs me $400 for a $60 one-day rental!!! Bad company. Shame on Avis for being affiliated with these thieves. read more

I am giving this rental office 1 star only because the possibility of giving then 0 stars is not available. My husband and I have been traveling in Italy for several weeks. We have been fortunate enough to have borrowed a car from friends. However, today that car broke down, and we had i towed to a local garage. What to do? We needed transportation. So, as one does, I got on my iphone and reserved a car from Avis. Nothing could be simpler! We got ourselves in a cab and went to the Borgo Ognisanti office to pick it up. Vacation saved! Actually not. The agent behind the counter told us that yes, we had valid credit cards, drivers licenses from 2 countries each (one of which is US), but she needed to see a passport. OK, fair enough, but we are staying in a small town 60 miles from Florence, and had not planned on the car failure. However, we both had our US Passport Cards, issued by the United States government. read more

Be careful with your credit cards with this car rental location. I was charged $57 for providing information to the municipality of Firenze for a parking ticket. I paid the ticket to the directly to the municipality and Avis made money off of this. They actually charged my card after six months and without my authorization! read more