Seamless rental. They opened at 9am and I rode away 15min later The Scooter I rented had a great…read morephone mount on the handlebars which was crucial for running Mapquest !!

Great car rental place in Firenze if you are staying in the city and want to drive to the country…read more Francesca who runs the place was great. Very reasonable and personable. Highly recommended you won't find a friendlier car rental company. Dave Patterson Scottsdale AZ

Bianca made our experience seamless and enjoyable. She made sure the car fit our needs and desires…read morebefore throwing us in a vehicle. Thank you so much Bianca!

This booking was made in Australia, however we have incredibly disappointed with the service in…read moreFlorence, Italy. Collecting a car at the same time as another family and feeling ripped off by one of the attendants, paying an additional $500EU, than our friend. Unsatisfied with no response from Florence.

Excellent scooter rental company! The scooters are in great condition and the staff is extremely…read morefriendly and helpful. My family and I had a fantastic time riding through the Chianti region of Tuscany - definitely one of the highlights of our trip to Italy!

Riding a Vespa is an iconic, must-do when visiting Italy. It's a great way to experience the city…read moreand travel through the Tuscan countryside. My fiancé and I have never operated a Vespa before and we decided to walk into Florence Station rental at 5pm to book a Vespa for a few hours. Lucky for us, there was one Vespa available and we were able to use it despite the shop closing at 5:30pm! Yuri (I believe this is the owner's name) was very accommodating and generally just great to work with. His English is excellent since he has a wife and child living in Hawaii, he's also visited California (my home state) multiple times. Since it was our first time on a Vespa, he made sure to get us comfortable with using the vehicle by teaching my fiancé and riding with him around the block! His instructions were fantastic. Honestly, the streets of Florence are kind of scary to drive around in, especially during rush hour traffic. Yuri gave us a route and a map that we can follow and basic traffic instructions. Luckily, my fiancé is tall and was able to operate the Vespa smoothly. A tip from me is to book a Vespa early in the day (or online). This shop is popular and vehicles may not be available. The countryside is better to be traveled early in the day when there is still light out. The shop does close at 5:30pm so any rentals late in the day will be charged "sunset pricing" but keys can still be return after the shop closes via a special "key hole" in the gate.

The people are nice at the Avis Rental Car for Aeropuerto di Firenze. I have no problem. The…read moreproblem I have is where they are located. Apparently they relocated all of the car rentals for Aeropuerto di Firenze to Via Degli Spini, and the signs that guide you for return are all wrong, and point you to the wrong place. They need to fix this. I spent 45 minutes to 1 hour trying to find this dropoff place, and ultimately found them at Via Degli Spini for Aeropuerto di Firenze.

Believe the other reviews! Budget/Avis will entice you with one price, and then slap on a bunch of…read moreother charges. We ended up paying TRIPLE what we had been originally told.

All was great, until weeks later. They said I can drive a rental car through the area restricted…read moreroads that google maps takes you through to return the car. Weeks later, I get an email saying they had to report my personal information to the authorities there and charged my credit card $35 USD to provide my information to the authorities. So my rental price increased by the $35 plus whatever extra I now have to pay for a violation. Total BS and a really poor way to treat a Gold member that rents from Hertz regularly

We took our number and were called within minutes. The woman was incredibly helpful. She helped us…read morechange our destination for drop off by explaining the different locations and told us the times. We had a great experience with getting our car. I will report back with how the car operates.

They did not explain anywhere on the website nor written communication that coming from the USA, we…read morewould need an international drivers license permit in order to rent a car. BEWARE of the information they are *not* sharing!!

TERRIBLE TERRIBLE TERRIBLE!! Do not rent from this company. Very bad customer service. Scam…read morecompany. Rented an automatic fuel car, guy said it was fuel ended up being fuel/electric. The batter went dead, car would not run, the charger didn't work had tried to get help and others said it was the cars charger port that was unresponsive not the charging station. We called the emergency number for a tow, they told us it'd be 20-25 mins before they arrive and they'd call. No one called, we waited in the cold for hours so we had to leave the car and get a taxi. We went to Europcar in the am and were treated very poorly. They stated we called the wrong number, but it was the number the guy circled on the book. They also stated we were to stay with the car all night and also that there was no record of us even calling but then said the tow company called us throughout the night yet called us liars for calling to get the tow. so we were told we had to stay all night in 30* Fahrenheit weather in a broke down car until someone could come in the morning. (No exaggeration) they told us we needed to taxi all the way back to the car for the two truck and then taxi back to them to trade a car. Why should someone pay all these taxi fees when it's their vehicle that doesn't work? We declined demanded a refund and they said no, it's not their problem. Keep in mind I paid full coverage for any breakdowns etc. Do not recommend at all. Rent from hertz or someone else to avoid this scam company. Side note. Guy stated new car no scratches but there was a dent on the door so they do try to put blame on you. Careful!

I needed a car rental agency that was near Santa Maria Novella station. This location fit the bill…read moreperfectly!. They share a garage with a handful of other agencies so check around for the best price and selection. I was able to get a great price online only a few days in advance. We found the place easily and there were about 3-4 parties ahead of us when we arrived. After waiting about 15 minutes, I was helped and the service was very friendly. There were no attempts to upsell. After getting the keys, we were told where the car was within the garage and walked across the street to get it. It was a nice Abarth Fiat 500. I circled it for damage and had a few things added on that wasn't noted. There was a 200km limit per day day so 600km for our 4 day rental. I was worried about this, but it ended up not being an issue. The return was tough as it was hard to navigate all the one-way streets to get back to the garage. I returned after hours so I parked it and dropped the keys off at the designated box and that was it!

I made this reservation for my honeymoon 4 months prior to our trip and when I arrived at Florence…read more- Via Borgo Ognissanti your employee told us that we needed to be 30 years old to rent the car that I had booked. We're both 29.5. There was no mention on your website of needing to be 30 years old and you were happy to take my money at the time so you can start to see where my frustration comes from. Instead of offering to help fix the situation, your employee told us that you had no more cars and that there was nothing that she could do and to essentially leave. We were then forced to go across the street and rent from another terrible business that made us miss appointments and tours by hours. You should be ashamed of yourselves. At the very least to protect future customers, you should make it clear on your website that you need to be 30yo to rent certain cars. Is there really a difference between 29.5 and 30 that you couldn't have made an exception for our honeymoon? What an embarrassing and horrible experience. I'll be notifying our partnerships team here at TripAdvisor to see what we can do.

I made a reservation and paid for it in full months in advance at this location, and received a…read moreconfirmation after they put the charges on my credit card. The pick up was scheduled for 4:00pm on a Sunday. Upon arriving at the train station, we walked with our luggage over to the Enterprise location to pick up our car at exactly 4:00pm. They close at 1:00pm on Sunday, yet take reservations and charge you for them, and then confirm them. We were stuck in downtown Florence with our bags, stranded, thanks to this ridiculous business. After spending an hour on the phone we found that rental car places in Italy could care less if you rent from them, and none of them will actually have a car for you, even though you reserved one.

Extremely dissatisfied with the fact that I rented the vehicle for 9 days but returned it in 8 days…read moreand was NOT provided a refund for the fact that it was a shorter rental period. Upon returning the vehicle, I told the representative that I was returning it early, he said if it's a full day early, I should receive a credit. By my calculations (according to the invoice), that's a matter of €180.90, but Sixt customer service says that the Terms & Conditions I agreed to said that for a prepaid rental, there will be no difference in the final charge if the rental period is shorter (or something like that). Was I supposed to read the entire T & C before renting? I guess so! But I, like most people, did not, and now Sixt is telling me that there is no chance of a credit for the shorter rental period. That is bad business, if you ask me! And that's not even to mention the fact that there is an unexpected "Premium Location Fee" of €271.79 on my invoice! Just a bad way of doing business!! Despite their wonderful vehicles, I WOULD NOT RECOMMEND!!!

Stood in line for 2 hours to get a rental on we already had a reservation on. Terrible organization.read more