Not a good experience at all! We had a reservation and a large group came in and we were out! They…read moreheld my deposit for 4 business days. I'm not a fan.

First and foremost as of July 12th Apple maps will take you to the wrong location! Use google maps!…read more They could be more technically savvy which would help considering they had a "sold out" sign but upon checking actually had two bikes, so definitely ask as they don't keep inventory well. Our bike was great, no issues, got us to and from Siena in 95 (40) degree heat no problem. Another issue, they have waaaay more bike rentals than GPS, so you might have to jerry-rig your phone to the bike like we did. Definitely would be a five star if the gear wasn't so gross. My husbands helmet stunk terribly and even the removable/washable pads were unclean. We lysoled it and wiped it out, it turned the towel black/brown, so nasty. The gloves were also disgusting. The jackets don't even have a spine protector.

An absolute disaster…read more The scooter they had was at least 10 years old with a broken windscreen, stapled and duct taped seats. Told it had 1/4 tank but it was empty (Finding gas in Florence is not easy). Mirrors wouldn't stay adjusted and just kept flopping. The guy we dealt with spoke NO English. Pointed to a map that showed the city of Florence and told us no. Pointed outside of Florence and said best to go there. Helmet liners had never been washed and stunk. The GoPro mount on my helmet had been sheared off by force somehow. The visor was super dirty, scratchy and kept falling down after putting it up. So no...I won't be going back.

Great service. The guys were super nice and helpful. They gave us a map and showed us some of the…read morebest places to go. The rates were reasonable and the four of us had no issue with any of the bikes. We had such a blast riding around Tuscany. Well worth the experience. I would highly suggest it.

B-RENT, I already replied to your answer the other day at customerservice b-rent.it (confirmation…read more#733424478), giving you all the details regarding to what happened but as of today, still no answer from you! Please, I need to get reimbursed immediately! The car I got it from you was already damaged and it was checked on the paper that I signed when I picked up the car! Please check the signed paper by me with all the checked marks where the car had damages! Keep in mind that I have almost 30 years driving experience with no accident incidents ever! I will ask you one thing though: in 10 min of driving the car from your place to the underground parking, what are the possibilities of that car to be scratched/hit/damaged on the rear side and also on the mirror... unlikely! I drove the car for only 10 minutes until you came to pick up the car from the parking lot. This car was damaged everywhere and when I requested a different car, I was told that I will never incur any charges regarding the scratches and damages the car may have! Trusting your company cost me € 379 plus €51.... and that's for only 10 minutes of driving! I hope you see the facts and as a serious car renting firm as you think you are, I should get reimbursed ASAP, instead of overcharging my credit card fraudulently €379 and without going thru lawyers and bad publicity while you're deleting my comments on Facebook! If I'm not getting an answer I will definitely seek a lawyer and I will prove that you're just a fraud in this industry! Thank you for understanding and best regards.

We made a booking via Rentalcars.com in February 2019 for a one week rental period in August 2019…read morefrom Florence Airport. As part of the booking we requested 2 child seats. I called twice the day before pick up to check on this but their system was down . On arrival they told us that they had no car seats . We have two year old twins and it I was 38 degrees outside . Therefore our booking was useless . The woman who we dealt with called Claudia was extremely rude and unhelpful. The philosophy of this company seems to be "book with us , request child seats 6 months in advance and roll the dice " . Also they ask for two credit cards despite the email and app of Rentalcars.com stating to bring one card . This is an issue that we will take up with rentalcars.com but it illustrates what sort of company this is. We have rented cars all over the world , Jaguars, Range Rovers etc and no company (Hertz, Europcar, Enterprise) have ever asked for more than one credit card . This company is not to be trusted with your holiday car rental . They will not provide child car seats and will not help you in any way. They then tell you that car seats are subject to availability, which is a way of avoiding taking responsibility for not being organised enough to make sure they can fulfill your booking .Remember it was 6 months notice that we gave them. Even if we had 10 credit cards the booking would have been useless without the car seats . We were then forced to go to Europcar next door and pay double for a last minute on the spot booking . Guess what , they accepted one credit card and had two child seats . They didn't need 6 months notice to not deliver this most basic and essential of things . This company is to be avoided at all costs .

Roger bought his Pinarello last year from Sergio. It was a very good experience, including a group…read moreride the weekend we returned to pick it up. Sergio explained Italian bike fitting to us, and convinced Roger to use those measurements rather than American geometry. Roger absolutely loves his bike, rides better on it, and is one happy cyclist!