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Shults Ford Wheeling

4.0 (5 reviews)
Closed • 9:00 am - 7:00 pm

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Straub Honda

Straub Honda

(24 reviews)

Cody Phillips was my service advisor today and has been a few times in the past also. On each of…read morethose occasions he has greeted me with a smile and made each visit a very pleasant experience. He asks if I have questions and cheerfully answers them when I do. Thank you Cody.

I've gotta give Straub Honda credit. It takes real confidence to look someone directly in the eyes…read moreand offer them HALF of what their car is actually worth. They offered me $4,000 for my vehicle like they found it submerged at the bottom of a lake with three missing tires and a family of possums living in the trunk. Naturally I assumed something catastrophic was wrong with it that I somehow missed. Nope. Another dealer immediately gave me $8,000 without even doing the dramatic "hmmmmm" dealership act where they disappear into the manager's office for 45 minutes to calculate how badly they can insult you. So either Straub Honda's appraisal department is powered entirely by expired gas station sushi, or they genuinely hoped I was dumb enough to celebrate getting robbed in broad daylight. The funniest part was how serious they were. Nobody laughed. No wink. No "gotcha." Just a completely sincere attempt to buy a perfectly good car for the price of a used riding mower. At this point I'm convinced if I traded in a Ferrari there, they'd offer me $11,500 and a complimentary pen. Absolutely incredible experience. 10/10 if your dream is to feel like your car was evaluated by two toddlers and a broken calculator.

Tag Towing & Collision

Tag Towing & Collision

(42 reviews)

When I called in to the dispatch office the man (whose name I did not get) was very rude, but I…read moreneeded my vehicle towed so I ignored it and asked for a driver. Right after I got off the phone with him the driver, a nice man named Ryan, called me to let me know he was on his way and would be there in about 40 minutes. Not even 5 minutes after that I learned that I learned that I left my wallet at home. I called the dispatch office and told them the situation and that I needed to cancel the tow. I was then rudely told that I had greatly inconvenienced them and that there was a dispatch fee. Ok, understandable. What wasn't understandable was the fee was $50. The driver could not have been 10 minutes out and as traffic was, not far from the office. I asked what the fee included. The dispatch man (same one as before) rudely listed off a list of things. 1. fee for gas 2. fee for the drivers time 3. fee for CLICKING ON THE AD to call them. I told the man that I did not click on any ad and that I found the number online. When I searched for towing companies on the computer the number automatically came up and I called from my phone. He proceeded to tell me that I was wrong and had clicked on the ad and that it cost money to run the ad so I had to pay for it. I told him that I had no problem paying a fee because I did understand that I caused them an inconvenience but that I considered $50 a ridiculous amount. He told me I could pay it or he would call the police. He said that any call for service was a binding contract but I could try my luck with the police. I told him to never mind it because by then 15 minutes had passed and the tow driver was almost there and that I would figure something out. I ended up getting my vehicle towed and had to use my boyfriend's card. At first Ryan told me their card machine was down and that I should have been told that over the phone. (I was not) I convinced him to try it and thankfully it worked. The only redeeming quality of the whole horrible experience was that Ryan was very kind and acomidating. He was able to take $20 off my bill for the horrible service but all in all I would not use this company again.

I needed a jump start 3.3 miles away from their shop, they sent a guy out in a car with jump pack…read more Charged 210.00 I should have asked what it cost . Never again. That's insane

Shults Ford Wheeling - car_dealers - Updated May 2026

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