Was on a road trip & had something dragging under our car. Called Straub & then got us in right…read moreaway and fixed us good as new in 10 minutes. Super personable staff & customer service was amazing. Def recommend!

Bought my car here in 2023 and bought the extended warranty. Had a mild suspension issue come up in…read more2026 and called the salesman who sold it to me, Zach. He helped direct my call to call the service center and explained what was going on. There, Cody, was able to get me in the next day and get my vehicle fixed. Whole process was less than 24 hours and they were able to get me back on the road with complete resolution of the issues all covered on warranty. Will continue to buy vehicles here when their employees are so eager to help their clients!

We we were driving on route 70 from Ohio to Virginia on Saturday 7/11/20 in the afternoon and we…read morewere VERY fortunate my Nissan decided to have issues right there. I called Straub as they showed up on google maps 0.2miles from where we stopped and on a Saturday they were more than happy to help out. After quickly diagnosing and less than 2 hours, we were able to be on our way. The receptionist and mechanic on duty were very professional and fixed the problem. Thank you, Straub Nissan!!

I bought my 2017 Rouge Sport SUV 53,000 miles ( my dad bought this for me Brand New 2wks before he…read morepassed at 78 cancer & we bought All OUR SUV'S & cars my entire family fpr over 30yrs)..SO tje Engine Light comes on No Warnings at all. So ( as long as I had my 2017 Rouge Sport SUV as soon as a Light comes on I have Always taken it up rt. AWAY--So , They it was nothing..I had my Rouge up there to Straub Nissan so many times ppl actually thought I worked there. 2 days later Light on again Took it back to Straub Nissan Highlands, WV (this has beem going on * on. So , my. RADIATOR FAN CRACKED THOUSANDS * THOUSANDS of Complaints since 2013 NISSAN * ALL DEALERSHIPS KNEW THE RADIATOR FANS that CRACKED & CAN CAUSE ENGINE FAILURE DUE TO FAULTY PARTS MEANING THEY WERE ALL PLASTIC NEVER SHOUDL OF BEEN USED. Straub Nissan Highlands, WV DID NOTHING . SO, I paid to get the RADIATOR FAN FIXED $ 1,7000.00 . Wasn't 2 Days Light Back On it went rt back up to Straub Nissan the guy checked it All Out *Said, " Your Rouge is PERFECT" 2 DAYS LATER THE ENGINE BLEW -UP---I told them my Dad bought me thos car Jerry sold it to him Jerry is Awesome--* Thats the ONLY thing I have left of my Dad I could still smell his Old Spice. My Mom 84 cancer she can't drive anymore & we are down to 1 SUV & I have to get her to her Cancer Treatment CHEMO RADIATION on time No Days can be skipped. (I EVEN had my Rouge Towed to Straub Nissan)----Now I Don't have a Vehicle . . they were so " IGNORANT " & said " sorry I know this is a difficult time for you (well when it happens to you it will be different ) A older lady told me to get away from Straub Nissan Highlands, WV I didn't listen. Straub Nissan NEVER OFFEREDE A DISCOUNT ON A BRAND NEW SUV... I CAN'T TY ENOUGH STRAUB NISSAN YOUR CUSTOMER SERVICE SUXXX. So. My Mother 84 who has Cancer Never made it to her CHEMO RADIATION. SHE'S MY MOTHER

My wife and I went to Washington Honda to look at a used vehicle we had seen listed on their…read morewebsite. From the moment we arrived, we were fortunate to have Nels Bjornson as our salesman and boy, were we impressed! Nels was such a kind, intelligent, and personable young man. He was incredibly articulate and knowledgeable throughout the entire process. He took the time to understand our situation, genuinely listened to what we were looking for, and answered all of our questions with enthusiasm and patience. It was clear that Nels takes pride in what he does and truly cares about making sure his customers have a great experience. His knowledge, professionalism, and friendly personality really stood out to us, and we couldn't have asked for a better person to help us with our vehicle purchase. I highly recommend Washington Honda, and if you're looking for a vehicle, I would absolutely recommend requesting Nels Bjornson as your salesman. He went above and beyond to make sure we were taken care of from start to finish. Great job, Nels! Thank you for making our car-buying experience such a positive one!

I visited your location after being informed by another Honda dealership that you had three of the…read morevehicles I was looking for. Upon my arrival, I was barely greeted. A sales associate told me he would be right with me, but then proceeded to help two other parties before me. I was not in a rush, but I felt ignored as a customer who was ready to purchase a vehicle that day. I could see other associates had no customers , but yet no one else could assist me After waiting for an hour, the associate told me he could not help me and had another representative, Kirk, assist with the test drive. Kirk seemed confused and bothered by the situation, so I had to explain my goals to him. I was only able to test drive one vehicle and was told I could just look at the other parked next to it, which did not help me make my decision. When I asked Kirk for the clear-cut price of the 2026 Honda CR-V EX-L AWD, he insisted on appraising my current vehicle. Although I explained that I was undecided on a trade-in and simply wanted the vehicle price, he became pushy and demanding and said rudely what difference does it make. My trade-in was appraised anyway, which I had specifically asked not to be done. Ultimately, I felt dismissed and talked down to. Kirk handed me a pricing sheet that was over $5,000 higher than other dealerships, and there was no further attempt to communicate with me or show me the other available inventory. I thanked him, shook his hand, and left. The following morning, I visited a different Honda dealership and purchased the exact vehicle I wanted, with additional features, for over $7,000 less.

So far I've bought two vehicles from these guys, Mike has been a great salesman…read more Mike and the team have been honest both times and helped me get what I need. The vehicles they offer are clean, well maintained and good value. I'm thankful to have found these guys and work with them. Thanks Mike and team!

I called and spoke with Mike and made a simple request - a picture of the engine bay. (Only had 5…read morepictures on the website). Nothing special, simple picture and was told to "watch the website for when all of the pictures are uploaded". Really???? The vehicle was in their detail shop or out for detail (don't know) and that was the reason for his response. And he said "I forget all the time, so it's best to just keep checking the website". Huh.... Really??? Here's an option, maybe ask the detail person to take a picture with their phone and then you can send it to me. The speed of light is 186k mps/per second which is the speed the picture would travel down/across a fiber network (minus network limitations). Pretty quick, provides quality customer service and easy too. Oh well, not to worry. I've been a salesman all my life and in my 60's now and I can assure you I will not be "checking your website" for updates.

I needed an inspection and the right cv axle replaced on my SUV. The dealership wanted an arm and…read morea leg. They not only replaced the CV axle, but they also performed my inspection in significantly less time than expected. I was told several hours, but they called to tell me the work was done after less than three. The folks there were very professional and polite, and everything was exactly as expected. No additional charges, no "found" problems. They are worth stopping by for your repairs. No surprises, and everything is up front. Gary took good care of us and will take good care of you!

Very good auto repair shop. We take both of our cars there. I have a Subaru and they are able to do…read moreall the work on it. Actually, they were able to fix an issue on the car that the dealer was unable to fix. Would definitely recommend them.

No nonsense, fair pricing, work is done in a professional manner with no returns to correct a…read moreproblem.

Wow, what happened to Al Rogers??? They have been my go-to auto repair for quite a few years for…read moreboth of my vehicles. First, the air conditioner in my Jeep Patriot stopped working first. I was told by 2 different mechanics that there had been critter chewing and it was a wiring issue. When the jeep completely died, I was forced to have it towed home. I called Al Rogers. After describing the issue, I was told to bring it in. I had the jeep towed again to Al Rogers. Ater waiting a week and a half, I was told that there was NO CHEWING. The mechanic at Al Rogers looked me square in the eye and said there was "NO CHEWING" of the wires, which was a total lie, and I needed to take it to a transmission specialist. I again had the jeep towed (my last AAA tow) to a transmission specialist in Canonsburg. I was then told by the transmission specialist that I needed a new wiring harness and the transmission issue was due to the 'WIRES BEING CHEWED"!!! At this point I have no tows left and do not know what to do at this point. I feel betrayed and taken advantage of. It is really really really sad that a young lazy mechanic is destroying the reputation of a once reliable establishment. Go elsewhere.

My experience here at Jim Robinson was really as good as it gets. Isaac was my salesman and as far…read moreas I'm concerned as long as he is there he will have a repeat customer. Darnell who was helping out with the sale of my 2016 Toyota Rav 4 was also amazing. He took his time to go over all of the features and showed me how everything works, being excited and a bit overwhelmed not all of the info stayed with me. All I have to do is call and either of them is available to answer any of my questions. We were there for so long with paper work and financing and such that it seemed like the four of us (my boyfriend included) became friends. They don't make me feel like I am bothering them if I do call with a question. My first oil change of course was on them, but since I work in Pittsburgh and wouldn't get there until the garage was closed Isaac stayed and waited on me. He made sure that I was going to have a way to work the next day and also volunteered to meet me and get my car. That's customer service!!!! Isaac was also the salesperson to inform me that I was eligible for a refund from gap insurance and money back from an extra insurance policy that I had purchased from the dealer where I had purchased my previous new car. That dealer didn't tell me anything about getting any money back. Kudos to Isaac and Darnell they were and are the best. I also have to say that the finance guy ( I forget his name) made my experience here much more pleasant. Between these three guys Jim Robinson has it in the bag. Hang on to all of them. Thank you all so much for everything. Chris and Fuzzy Steubenville Ohio

​I had a wonderful experience at Victory Toyota Highlands! I worked with Tracey, and she made the…read moreprocess of buying my 2022 Jeep Renegade incredibly smooth and stress-free. She was professional, knowledgeable, and went above and beyond to make sure I was happy with everything. If you're looking for a great deal and even better service, go see Tracey--she is the best!

I take all my vehicles to Nathan, Him and his wife are Awsome highly recommend this shop.read more

Took my car in on short notice. They got me in and fixed the car within a week. Told me step by…read morestep what they were doing and didn't make me feel stupid about asking questions. Didn't charge a crap ton either to fix everything that was wrong. Everyone I spoke to that worked there were super helpful and friendly as well. Highly recommended.