I do NOT recommend taking your vehicle here!!!! It took them 2 days just to do the estimate on my car and when the estimate was finished we never received a call to go pick up my car, so my husband called them and they said it was done but our insurance was supposed to call us and let us know. Then they lost my car keys and my appointment was originally scheduled for April 1st. Well they called and pushed it back 2 weeks. So my car finally gets dropped off on April 15th and they gave us a 2 week deadline until it was finished. Meanwhile I am stuck at home with a 3 month old baby and if something were to happen to him I'd have no way of getting him help.....my husband works everyday and they are very aware of our situation. So we made plans around that 2 week deadline and just got the call today that my car will in fact not be done by this weekend and Monday was the 2 week mark and we aren't even sure when it will be done. read more

All the staff are kind, professional and patient. Of course, we all want our cars returned perfectly repairs 10 minutes after an accident. Obviously that cannot happen. The work they completed was done to perfection. I highly recommend them. five stars read more

I ripped off my Tahoe antenna backing into my not fully opened garage door. water entry was an issue so I set out to repair ASAP. Despite being very busy, I was assessed right away, given a temporary fix to prevent water damage and had an appointment within a week. It was fixed promptly at the quoted price. The office staff were exceptionally friendly and made a frustrating experience as easy and smooth as possible. Definitely recommend! read more

I am familiar with Bob Robinson's through their HIghlands location. What is similar between there and the collision center are the people. They are friendly, polite and do their best to resolve the problems with your vehicle. I have had two repairs done at the collision center - the first was done poorly. I literally had to go home and try to remove several inches of a material that can only be described as caulk from a driver's side mirror. The second repair went much better. This building or office though needs a thorough cleaning. It is dated and looks like it hasn't seen a mop or dust rag in decades. Seriously, since when does a car repair place not have a waiting room. One of my repairs was expected to take only 30 minutes so I asked to wait. I was left to sit in a chair next to someone's desk. Obviously they don't want customer's waiting. There had been what looked like a waiting area but between my first and second visit they did away with that. The other visit I was told to walk up to the Center Market for awhile. Like I said if you are familiar with Robinson's at the HIghlands - don't expect the same experience. read more

They lied to me, they never took down repair notes, they pushed my repairs aside for other people, they forgot to do repairs, and they don't want to pay the rental agency that they approved for. I took my vehicle to Bob Robinson Collision in Wheeling, WV for repairs. They kept my car longer than expected because I was pushed aside for other vehicle repairs that they chose to do over mine, even though I had set up an appointment for repairs. They approved me keeping my rental vehicle longer because of this. Then, supposedly when they were done, they really weren't and missed some repairs. One of the tires was sliced into from the accident. Now, I had mentioned getting the tire replaced three times to them so that they wouldn't forget it. Not only did they forget, it was never written down in the claim notes. I had to leave the car with them. They approved keeping my rental vehicle through this. When my car was "supposedly" finished ... again, I went to pick it up and they had forgotten yet another repair. This one was minor. They forgot to fix the mirror cover on the driver's side. Minor, yes, but this is an auto repair shop that failed in so many ways, that they should have been making sure everything was perfect by this time. They didn't. Finally, they won't pay the rental agency, even though they approved the entire time I had my rental. read more

They did an excellent job on my car. Made it look like new, doing way more than expected. Very friendly staff and finished a day sooner than estimated. read more

My insurance company recommended that we take our car to this place. They then did an "estimate" which they claimed took 4 hours labor and tried to charge me 325 dollars without repairing Anything (plus 170 for a tow), nearly 500 dollars all together for what I was told was to be a free estimate of damage. Then they told me, an Angie in particular, that I could not get my car back until I paid the bill. They Never asked me for my consent or authorization to start a bill. They were specifically told to consult us with each step, so we could decide what work we wanted done and what we could do ourselves. They never Once called us to get any authorization. NOW HERE'S THE BEST PART. I told them I was not paying the bill, then called my insurance to have them call and also tell them we would not be paying the bill. When we get there, the "Manager", ANGIE, said We were disrespectful people and literally called us liars. She was amazingly rude. i have Never been treated like that in my entire life by any type of business. Absolutely shocking and flabbergasting treatment. I wouldn't speak to an animal the way she spoke to my girlfriend and I. Then when we got our car back we found that there are two small plates on the door handle missing and also a floor mat missing. AVOID THIS PLACE AT ALL COST. WORST SERVICE I HAVE EVER EXPERIENCE IN MY ENTIRE LIFE. read more