Multiple cars serviced here over the last 10 years. Excellent work, perfect paint match, easily…read moreworked with my insurance!! Would highly recommend to all friends and family!

My car took over 3 months for minor deer damages. It took almost 2 months before they ever ordered…read morethe parts. They lied about being certified to work on Tesla's and Dawn couldn't care less about the inconvenience caused by their incompetence. Steer away from this place! Horrible experience and unresponsive customer service. I finally had to show up in person because they wouldn't return calls!

worst experience I've ever had. I looked up mechanics around me and read good reviews. they must…read morehave had family write these reviews... even my insurance warned me about them but they already had my car and I like to give people a chance because they seemed helpful when I walked in. they didn't answer one phone call, had to come in to talk to them for updates. it was always a different story to why they didn't have my car done or parts in. we paid for 4 tires they forgot to put the 4th one on. I took the car back in because it was making a weird noise still and apparently that is what it was. my car is still making noises but we are taking it somewhere else because we just don't want to deal with them anymore.

My husband's car was hit while dining one evening and Prime Collision is a direct repair facility…read morefor the other driver's insurance carrier. A timely appointment was made for the estimate, information on the rental car process was provided and a repair appointment scheduled. Drop-off of the vehicle was easy, we were provided a timeline which proved to be pretty accurate and my husband was kept informed during the repair process. I picked the vehicle up for him after work and we were pleased with the repairs. The biggest downfall for both of us was the female staff at the front desk. They are neither helpful nor friendly. No personality at all -- sign here, here's your keys. Where's my car -- in the lot, didn't you see it! No opportunity to see the repair before "signing here." These females provide the first impression of the facility and it is not a good one. Not sure if we have a choice that we would use them in the future based on the experience from the front office.

Polite staff, and good service! My car was repaired with…read morecare and courtesy. The customer lounge was very comfortable.

Our business has used Donella's for years. Never anything less than satisfactory work. They may…read morehave your automobile for a little longer than you wish but it's a small, family-oriented shop that focuses on quality while maintaining the quantity the best they can. Too often general public doesn't understand a job they can't perform themselves so they skew it with ignorance. If you can drop your car for the time they need it and let them focus without stress calling every day, you will be impressed. Sweet and simple.

Unsatisfactory---Repairs done recently had my car 3 wks for $3k in body work-never did line finish…read morethe job to my satisfaction-after number of calls & dropping car there I gave up! I would not recommend this repair shop. After the fact sharing my experience with others am finding out similar experiences. I would never use Donell's again nor would I recommend this repair shop.

It took 5 days to get an appointment for the appraisal for the driver's side front fender and…read moremirror. It took another 6 days to get the appointment for the repairs. When we took it in, we asked how long they anticipated the repairs to take. They said they'd know more once they took the car apart, but probably a few days. Several days later, they gave us yesterday's date, or 2 weeks from the date the car was taken there. Last week, I got an automated call saying the car was being put back together, and it would be "some time next week". Friday, I got emails that an alignment and oil change were being done. I called around 9 yesterday morning and was told the car wasn't back yet, and that they would still have to check everything , but we would be getting the car back later in the day. We called around 3:30, and they said they still didn't have the car, but that we WOULD get it today, July 1st. We called around 11:30 today, and was told it would be ready by 2. Now, at 3, it still isn't ready, and they close at 5. There's been NO explanation OR apology as to the delay. IF there were any issues, a little communication is a great thing. We shouldn't have to keep calling past the time they promised they would call US, and getting the run around when we do.

After a front end collision we chose Budd Baer for the work needing down on our suburban. Amazing…read moreservice, communication and they made dealing with the insurance company a breeze! Would not hesitate for them to perform service on a vehicle in the future! Thanks!

In terms of customer service, repair quality and (of course) price, Fazekas gets five stars from…read moreme! I had a couple dents in my driver door and a few scratches on both pieces of my front left fender. My car (2016 Honda Civic) looks now the way it did when I drove it off the lot back in January! Very happy and impressed with the job they did. I do, however, knock them one star because they do not accept debit/credit card which made it inconvenient for me to pay once the repairs were done. Just make sure you either have cash or your check book with you. Apart from that, amazing place. God forbid I need to have more repairs done to my car but if I do, I'm taking it to Fazekas!

I took my Volvo to Kilkeary's Auto Body a couple years ago after it was badly damaged. I was honest…read morewith them about what I could afford and thankfully they were completely upfront with me and told me to go to a place they recommended that could do the work for less. I very much appreciated their honesty.

Worst experience at a body shop I have ever had.. took my Mercedes Benz cla 45 cause they were…read morecertified by Mercedes Benz. What I come to find out there craftsmanship was poor, just as well as there customer service. This body shop only cares about clearing insurance checks and does not care. Car is still not fixed right and Tim kilkeary refuses to fix it right. Pretty much admitting he and his team do not have the skill to fix it right. You want headaches chose kilkearys auto body. This is the second time they worked on it and screwed it up..

Repaired my daughters brand new HRV after it was hit in an accident. Couldn't be happier! Paint…read morematched perfectly and the owner even went to bat for my daughter for OEM parts, as ALLSTATE 's wanted to use aftermarket and USED! parts on a 6 month old,4000 mile vehicle. When she picked it up it was cleaned and looked AWESOME ! Highly recommended !

One of the best people and. Company i know. So.happy I found them. Ryan and his brother take.care…read moreof you from start to finish. The communication is beyond amazing. Their honesty is so refreshing, and is so comforting. I highly recommend them, and they will always be the first I call when it comes to my vehicles.