AVOID PEP BOYS!!! I booked a simple appointment for new tires, balance and alignment. took them 8 hours, they came out just before closing to tell me they don't have the cone to balance tires on a Toyota then billed me a higher rate than I got quoted on their website, and sent me home with a poorly balanced tire set that shook the steering wheel. My car is now undriveable. it's been a full week, I've called the store and corporate office a dozen times. They have not offered a solution or refund. what should've been a 1-2 hour tire change turned into me not being able to drive my vehicle for over a week. I have a case opened with corporate office, all they can do is tell me somebody will call me back. nobody does. Do not under any circumstance get any service from Pep Boys. read more

Had an appointment that was scheduled! Not only did an efficient job of service but also performed my service sooner than expected! Great job! Kevin read more

Honest folks and easy to deal with. I have probably dropped off different vehicles for service at least a dozen times in the past years, all with satisfactory results, reasonable pricing and timely completion. Always the same staff there usually with consistent and friendly approach. They are conveniently located near the freeway. Will not hesistate to call them for any future car repair needs. read more

We started going here a few years back when our regular place could not fix a slow tire leak (but kept charging us even though we bought the tires from them) the Pep Boys crew found the leak at the valve stem and replaced. Problem solved. Went back when we needed tires, then decided to get oil change and mechanical work done and have been going back ever since. Always polite on the phone and they back up their tire warranty. I had a nail in the tire, fixed it fast and for free. Good at breaks and exhaust too. Car is a Honda with 170,000 on it. read more

Slow service . I bought 4 tires and had an appointment but it took 45 minutes to put it on the lift . They took time to try to sell me filters an d wiper blades . They've lost a customer read more

This place is an absolute joke. I took my car in to have some light bulbs replaced and an oil change. My car was there for less than 1 hour. Upon pick up, I was charged over $400. They charged me $250 labor to change 2 light bulbs. This would mean their labor rate is over $250/hr based on the timeline. I was also informed that my headlight clips were broken. (Wonder who did that). This headlight costs over $800 new. NEVER again will I use or recommend ANY Pep Boys. I have told everyone I know to stay away from this place!! read more

Went in for a simple oil change and fluids topped..Don't know if they forgot or just didn't care. Only the oil was changed ,wiper fluid empty and air filter not even touched. I only went here because It was last minute but should've done my research. BE AWARE!!! Saturday shift around 3:00 FYI read more

Traveling to attend a graduation party in the area, I kept losing air in rear tire. I called PepBoys about the problem & they said it couldn't be done right away, but we could drop it off/pickup later as they were open until 6pm. So we left it there at 12:30. At 2:17, they called to ask where the wheel lock key was to get tire off to fix. I wasn't sure, but said it had to be in glovebox or with spare tire. They called back shortly & said it wasn't in either place and they couldn't fix tire. It did have a screw in the treads. They flat out lied--it was in the glovebox. Took it to Firestone the next day and it was fixed in less than 30 minutes. read more

Warning, they don't honor warranties. I purchased four new tires from them. One of the tires disintegrated on the highway less than two weeks and 150 miles later. There was just a rim of rubber left. Of course, the tire has a 90 day warranty. These guys refused to honor the warranty without the tire. Are you kidding me! They expect you to collect the shreds of rubber from a busy highway and bring them in for evaluation. Never do business with dishonest people who are looking to screw you. read more

This place is great at being consistently disappointing. They will first tell you why something can't be done rather than what can be done and suggest a solution. Management is too comfortable here and it shows. I've had to return the next day because of incomplete work on my strut install, thankfully it was only a loose abs sensor that sounded more serious when driving. They should stick to fleet vehicles only. Until they get a corporate shakedown save yourself and go to Firestone across the road. The quality of service is far better from start to finish and is faster. Yes it's more expensive but it's worth it. Firestone has earned a new customer by in contrast how poor this particular pepboys is. I've had I enough history with this location to review it. Struts, alignments, 4 tires. read more

Was traveling through Washington, Pennsylvania on 8/4/15 at 5:30 pm and had a flat tire (bungee cord caused a flat tire) and the two employees at the Murtland location took excellent care of my family. Fixed the flat tire and put on car in record time - and all for $23 and some change. Both employees were friendly, helpful and certainly were a bright spot while on our family vacation in Pennsylvania. Thank you Pep Boys! read more

I don't like places that pad the bill. I came in to get new rear brake rotors and brake pads. That's it. As soon as They put my car into the bay the hood goes up and the tech starts fooling with the front tires. I informed him that the issue is the rear brakes and he need not concern himself with the front. He proceeds to tell me about all this work he thinks I need done to the front. I told him I came for rear brakes, that's what I wanted and if that wasn't possible they should put my truck down and I would go somewhere else. This isn't the first time this had happened. My wife nor I will not be back to this location. Sent reply to customer service. read more

A while back I had my oil changed there. Not long after, the oil filter came loose and a lot of oil drained out. Luckily there wasn't any damage to my engine due to me realizing what happened. I have also tried to make an appointment on two separate occasions for an inspection (did this online). When making an appointment on their site you select an available appointment time and you check if you will be staying on site or dropping your vehicle off to pick up later. On both occasions, I marked that I will be staying while my vehicle was being inspected since I didn't have someone to follow me in and drop me back off. They called to tell me both times that they wouldn't be able to get it in during the appointment time. They did say it would get done but no guarantee on the time. Why have appointment times and an option to choose if you will be dropping your vehicle off or staying if you can't honor them? TL;DR - Don't go here. read more

We took our older car there because it was making noise and the engine would either not start or just stop. After telling them the check engine light was not on they still ran the $85 diagnosis. They then let us know that it was going to cost $1,300 for a new AC compressor. The clutch was bad. I get that. It does happen. This is when the BS started to fly. I asked if they could look up the make and model to see is any 81' Civics were made without AC. They said they did not have that capability. Really? I then suggested that they bypass the AC compressor and use a smaller belt. It would need probably a 3" shorter belt, which I explained to the manager. He said that they have very limited supply of belts on site and that would not work. Besides the "database " with all that information would be "huge" and that they cannot access. Yikes !! The last suggestion they had was to go to advanced auto parts and and buy a belt then take it home and fix it. They really earned this rating. The manager also said negative things about the "General Manager" and stare manager in Murrysville where I had prior work done. Cheap shot. Unprofessional. That's PEP Boys. Can't wait to tell all my friends. read more

Pep Boys - Auto Repair Near Me - Washington, Pennsylvania

In May husband and I went to Pep Boys in Washington, PA to have our car inspected. We were told some things needed repaired in order to pass inspection. On 5/20/16 we took our car back to Pep Boys for a Prosteer Lower Ball Joint, remove and replace F Ball Joint - One Side, Computerized Wheel Alignment, and inspection. Along with the state inspection which we passed we were also given two different complimentary vehicle inspections in the month of May. On 5/20/16 we paid $392.89 for these repairs. We picked our car up and started hearing strange noises coming from the driver's side wheel area on the way home. We returned right back to Pep Boys and were told something was put on too tight or something like that and it was rubbing and making the noise. We were told they were going to pull it back. After waiting at least 45 minutes the manager came back and said we would need to pay $194.44 for a PB/Monroe Front Coil Spring Insulator and a R&R Strut Assembly - One Side Front. It's ironic I passed inspection five minutes ago and two complimentary inspections that month where they didn't see anything wrong and my car wasn't making any noises, and suddenly 20 minutes after making repairs at Pep Boys for $392.89, they find something else that needed fixed for $194.44. I thought this was a reputable repair shop chain, but not in Washington, PA. STAY AWAY. read more

Great experience. John took the time to explain my issues and options. He worked with me to get exactly what I needed. He was very engaging during process. Excellent Employee! Thanks! read more

One of the best experiences Ive had. We were on a trip (700 miles from home) and the steering wheel started shaking during braking. I took the vehicle here and they immediately assessed the problem. They had all the parts and had me back on the road quicker than they had told me. Jerry the service manager and Larry the mechanic were professional and took great care of us. If you need auto work done GO HERE! read more

Was on my way across the country and ran into serious brake trouble. The team worked hard and got me back on the road. Manager John was really helpful and kind, explaining everything to me and explaining the different options that I had. Would definitely reccomend this location for auto repair! read more

Run away do not walk!! The only reason i left 1 star is cause i couldn't leave no stars.The good old boys "John" and "Kevin" are sure to screw you over!! I went there and paid for several oil changes and tire rotations till i realized they did not doing the work!!! Run away from here!!!!!!! read more

Hi I am a very happy customer with the device that John provided me over the phone while I was at Wal-mars and they had a very uneducated staff on the tires,the gentleman was completely clueless and rude so I called pep boys where I always buy my tires but first time at The Washington location,I called John happily answered the call and was on top of everything,he easily could have said we don't have it or the day is full but,once I told him what had happened and I needed tires for my inspection,I took the two min drive went in talked to John we went over the order and even though he had a full schedule he catered to my need to get it done ASAP. I recommend John as the employee that probably does this type of good deeds daily and never gets anything in return. So this is me saying thank you John and you have my business and recommendations to everyone I can. Great job to all of pep boys employees in the garage and johns help Kevin was also extremely polite and just kept me informed me of the status of my car. 5 stars Guys. Keep it up, it hard to find nice fair employees that aren't just trying to get you to spend more money. Nissan Maxima JJ ty read more