My daughter attends college in the area. I am 3+ hours away. She was having a problem with her…read morecar. I called and spoke with Aubrey, told her the problem, made an appointment. Aubrey then asked that my daughter "swing by" so Aubrey could check something on the car. Daughter swung by, Aubrey fixed the problem in a minute!! Appointment was not needed. I love the honesty!! Aubrey could have had her bring the car in and charge hundreds of dollars when it was a simple problem that could be fixed in a minute!! We will always use Washington Automotive Services while daughter is in the area! Definitely FIVE STARS!! Thanks, Aubrey, for being awesome!!

I was looking for a new auto mechanic when I found this individual. He is a very polite mechanic…read morewho was very truthful and helpful, and not to mention pretty good priced. Hard to find all of that in one person, but I really appreciated that he doesn't try to upsell and is a single guy running his own shop. He was also very accommodating with times, and offered to come back to the store after hours if I wasn't able to pick up my car by closing time. I will definitely keep coming back to him.

My water pump went out on me while traveling from VA to IN. Beard's Auto Center got me in, ordered…read moreparts, repaired, and got me back on the road the same day at a more than reasonable price. All the employees were polite and helpful.

Every time we go there our vehicles won't pass inspection because we need 4 (not one or two, but…read morefour) new tires to pass. And, the amount we owe for automotive work or tires is always more than the quote on the phone. We can't afford to go there anymore. We do not recommend.

My car took over 3 months for minor deer damages. It took almost 2 months before they ever ordered…read morethe parts. They lied about being certified to work on Tesla's and Dawn couldn't care less about the inconvenience caused by their incompetence. Steer away from this place! Horrible experience and unresponsive customer service. I finally had to show up in person because they wouldn't return calls!

worst experience I've ever had. I looked up mechanics around me and read good reviews. they must…read morehave had family write these reviews... even my insurance warned me about them but they already had my car and I like to give people a chance because they seemed helpful when I walked in. they didn't answer one phone call, had to come in to talk to them for updates. it was always a different story to why they didn't have my car done or parts in. we paid for 4 tires they forgot to put the 4th one on. I took the car back in because it was making a weird noise still and apparently that is what it was. my car is still making noises but we are taking it somewhere else because we just don't want to deal with them anymore.

BJ wasn't able to help me but he referred me to some one who could help. I recommend BJs mobile…read moremaintenance to anyone needing help

He got back with me quickly to let me know that he does not service this area. I appreciated that…read moreas I've left several other mechanics messages and many don't even bother to reply. Thank you.

Great crew. I had problems with my Jeep and the alignment they took care of quick and the price…read morewas right. Great job

Midas robs there customers they over charge every one and they make u put parts on that u don't…read moreneed they Purposely Fails cars and they don't know how to Diagnose cars they can't barely change oil there and they r making their customers pay dealer ship prices for after market parts they ain't even putting on oem approved parts and for the parts they putting on cars u can go the the part store and get the same part for half the price that midas charges u can and get all the same parts they use right from auto zone and all the parts that midas gets from auto zone they r marking the parts up by 80% to 85% and that's not even Including labor they mark up the labor rate like no other.....

AVOID PEP BOYS!!! I…read morebooked a simple appointment for new tires, balance and alignment. took them 8 hours, they came out just before closing to tell me they don't have the cone to balance tires on a Toyota then billed me a higher rate than I got quoted on their website, and sent me home with a poorly balanced tire set that shook the steering wheel. My car is now undriveable. it's been a full week, I've called the store and corporate office a dozen times. They have not offered a solution or refund. what should've been a 1-2 hour tire change turned into me not being able to drive my vehicle for over a week. I have a case opened with corporate office, all they can do is tell me somebody will call me back. nobody does. Do not under any circumstance get any service from Pep Boys.

Had an appointment that was scheduled! Not only did an efficient job of service but also performed…read moremy service sooner than expected! Great job! Kevin

About Three months ago, I made an appointment on the Firestone website for an oil change. When I…read morewalked in, I saw a kid leaning on the counter, and his name was Thomas. He looked very unhappy that I had walked through the door. I explained I had an appointment to get an oil change and he leaned in towards me and stated very matter of fact, " not at my place you don't". Flustered I pulled out my phone thinking I got the appointment time wrong. As I was looking through my email confirmation to show him, he explained," we are closing in a half hour and if you think we are doing an oil check on your Car 30 minutes before we close, ... You're wrong" I showed him the confirmation email that I did in fact, have an appointment. His exact words to me were." not trying to be a di*k, but it ain't happening tonight. I don't care if you have a confirmation or not. You don't walk into an establishment, 30 minutes before closing, and say you have an oil change that needs done. Doesn't matter to me when you come back, but you're not getting it done tonight." I explained that we had been loyal customers for almost 9 years with Firestone and he may want to let corporate know that the website permits appointments all the way up until 30 minutes before closing, and that they would be losing a loyal customer. He laughed. He informed me that they did not have any corporate. When I asked to speak to a manager, he snuggly looked at me and leaned in stated that they do not have a manager for me to speak to. I've never been treated so badly at a place... I will never step foot in this Firestone or any other Nine years of being a loyal customer at this Firestone is done as of that day, threemonths ago.

Tire installation I…read morestopped in to make an appointment to have tires installed, they were a present from my son. I was told that they did not appreciate people that did not buy tires from them, this guy was very unprofessional in his manner, he ask me for my phone number and I guess he didn't hear me and instead of asking me again, he just pointed to his ear. I said just forget it and walked out. I'v been going to this place for years before and after I retired from the US Army. (July 22, 2025)