Excellent service and great attitudes. These guys helped me out in a huge bind. I'm traveling from…read moreSt. Louis to New Jersey and my car starting dying on I-70. They towed me and are fixing my car, SAME DAY! Bonus: friendly office cat :)

This business worked in the flood disaster, taking care of the community. Meanwhile their own…read morebusiness was also trashed by the flooding disaster. Middle Creek garage needs commended tending to their community in need!

5 stars to this auto center and specifically Al at this location. His kindness and service really…read moreexceeded our expectations. Thank you!

Was on a road trip & had something dragging under our car. Called Straub & then got us in right…read moreaway and fixed us good as new in 10 minutes. Super personable staff & customer service was amazing. Def recommend!

Bought my car here in 2023 and bought the extended warranty. Had a mild suspension issue come up in…read more2026 and called the salesman who sold it to me, Zach. He helped direct my call to call the service center and explained what was going on. There, Cody, was able to get me in the next day and get my vehicle fixed. Whole process was less than 24 hours and they were able to get me back on the road with complete resolution of the issues all covered on warranty. Will continue to buy vehicles here when their employees are so eager to help their clients!

Brought my jeep in, left it for the weekend asked them to check the steering ( possible death…read morewobble), oil change, inspection. I came back after my weekend away and was told I couldn't get it inspected because of the after market stuff and need a different kind of inspection than they offer. That was ok, ( but there could have been a call made to me from the get go so I could have made other plans. Thanks for wasting my time). Then about the death wobble, the guy told me that it did feel a little squirrly but didn't investigate. Then I was lectured on the size of my tires and basically anything after market done to my jeep. I do not need lectured, I need my jeep fixed. But at least they changed my oil. Thanks for wasting what little time I have. I work on the road and needed this done. Anyone know of anyone in wheeling willing to do the right work? Thinking about paying double for the work. Or asking someone to do the work who will actually investigate and find the problem,,,,,,,, a professional maybe. Also when I was there to pic it up one of the techs tossed a key across the counter, I thought it was mine because it came to me. It wasn't. So the tech grabbed my hand and shook it until it fell out. I figured with all the work needing done it would be about a grand or grand and a half. These people wouldn't get my money if my jeep broke down right in front of there shop. Justin

Ever need your gas or diesel serviced talk to Bryan over at the service department 10/10 recommend…read morein and out no problems all around great experience I've ever had with a dealership

Sold me a used car that they did not have the title. I have waited 2 months and still have not…read morereceived my registration and title has not been issued! I found out that the previous owner did not transfer title & registration to Shults. Shults was not aware of the problem until I called them 3 weeks ago! I don't want this car and want to trade it in or sell it, but I can't because Shults has not followed up! Terrible paperwork processing! They keep telling me that if my temporary registration expires, they will just extend it. I do not want temporary registration extended! I want title & registration processed so I can sell my car. I am paying insurance on a car that I am not driving.

don't call Bill for any reason, everything stated on their website was a lie. They told us they…read morewould only accept cash, pretty shady, picked up the car anything of any value was cleaned out sunglasses, earbuds, don't understand there wasn't even any money in it. Very very void of my life depended on they're very expensive sunglasses that they probably look pretty driving a tow truck! Now I know why their signs everywhere we are not responsible for or stolen items they're just covering their own ass

I called AAA to have my vehicle towed and they outsourced to Bills Towing. Jeremy towed me to a…read moretire shop 30 mins away from my house and when we arrived, the shop was closed. Jeremy refused to tow my vehicle back home (blamed his boss) and left me stranded in the dark and alone with my inoperable vehicle. Before Jeremy left he told me to "please lock your doors, this is not a safe area". I then had to call AAA to use my last tow for the year just to get home and my vehicle still is not being repaired at a shop. I had to file a dispute with AAA to hopefully get my tow back.

Avoid this business. The collision repair work is adequate, but the person who appears to be in…read morecharge is someone no customer should ever have to deal with. My truck was repaired after a small accident. The shop called on a Monday and left a message stating my truck would be finished later in the day. I arrange a ride to tge shop for Tuesday afternoon and arrive at the shop. I tell the workers why I am there, and 15 minutes later they tell me that they " just pulled a truck into the bay for a brake job so they cant get my truck out. I will have to wait till they are done or come back later" This was unacceptable to me, my ride was on their lunch break, and I wanted my truck that was paid for already. And I told the workers I did not have time to wait, and woukd be unable to arrange another ride. Long story short, a person I believe to be the person in charge arrived and began swearing at me while I was standing outside of the shop on the phone with my insurance agent. I came right back at him stating this was all unacceptable. He then said that "your truck aint done yet. It needs one more part I will call you when its done". Not only was his grammar terrible, but he was now being a jerk to me for being upset that his workers screwed up! My agent called there, to no avail. Now his story changed to I am not releasing the truck until the insurance check clears the bank in case somone tries to stop payment on it. Stating that my agent threatened this , which my agent denies saying and denies is even possible. So, this guy was flat out refusing to give me my truck that he called me to tell me was done. At that point, I was forced to call the local Sheriff to have a deputy dispatched to mediate this situation. The antagonist then told me to " get off my property". I did so, and walked to the street where he followed me and kept inching nearer to me. At that point I was afraid for my safety. I was talking to my insurance agent and told her she may need to call local 911 for me. At that point he backed off. Once the deputy arrived, my truck was released and the antagonist continued to make snide and insulting comments about me, the clothes I was wearing ( he is obviously not an Ohio St fan), my appearance, and somehow he accused me of being a "Hillary Clinton voter" ( where that came from and what that is supposed to mean: I dont know). And on and on and on. I apologized to the deputy for his need to come out for this and he simply said, " believe me, I am not surprised" Like I said: the work was adequate, the experience was unacceptable.

If I could give a 0 star review I would. They should reevaluate who they hire for their drivers…read more The driver that was sent to a tire change in wheeling was really rude and disrespectful. And saying foul language around a small child. Very unprofessional. Another service provider was dispatched out for the tire change and that driver was standing there saying he was sticking around for the bullsh**. That's not good customer service at all. I will not be recommending them to anyone with drivers like that.